Peak time yesterday, with many departing flights and the security line had one scanner operating. The queue was overflowing. Luckily, a Ryanair operative came and got us passengers for the next flight... Zobacz więcej
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Zobacz, co mówią recenzenci
Just want to warn people of Taxi scam !! If you land after midnight there is no shuttle back to Parley Lane car park . We had the experience of this , as we walked out the airport was immediately... Zobacz więcej
Extortionate car parking rates .. I paid £82 for a four day stay.. ??? Food and drinks …equally poor quality / over priced… £7.49 for a pint of Heineken … really?, . Gatwick is chea... Zobacz więcej
This evening I had to pick up family from Bournemouth airport and can only describe the charge of 30 minutes to park at £8 as scandalous, outrageous,absolute rip off typical of what's going wrong in t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bournemouth Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. The Bournemouth Airport Management Team, together with over 220 members of staff, oversee the daily running of the airport. The primary function is the management, delivery and operation of a range of airport services which enables passengers to move through the airport terminal building onto and from an aircraft in a safe manner with minimal delay and disruption. Bournemouth Airport is also committed to monitoring and improving the overall quality, environmental and health and safety performance in all aspects of service delivery.
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Rude Staff
Well Jet2 were superb but when I went to take my golf bag to the specific area I had to wait 20 mins whilst 2 members of staff sat down and drank coffee through the window. They even shook their heads at me when I suggested how long would this take it and she also pointed her finger up at me and instructed me to wait. What customer service is this ?? It was outrageous !
As if that wasn’t enough , then once I’d passed through security and I was just a few yards away looking in the shop, the lady who pointed her finger at me came to work in security and started eye balling me - I couldn’t believe it ! So I went and complained. I don’t know who the hell these airport staff think they are! My experience with Bournemouth Airport staff was a disgrace apart from Jet2, who were absolutely fantastic.
4 września 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Mark, thank you for getting in touch. We are sorry to hear that you did not enjoy your time at Bournemouth Airport. We will ensure your feedback is shared with the relevant team to review and address. Alternatively, if you would like more specific and direct feedback, please use the contact form on our website and provide us with more details: https://www.bournemouthairport.com/contact/
Parking rip-off
Except the road traffic signs for pick-up directed me into the wrong car park. I'd already pre-booked so I ended up being ripped-off for another £10 when exiting, because i wasnt in car park 3. Total cost £15 to pick-up - not happy at all, signage not clear at all !!
11 września 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Paul, thank you for getting in touch. We are very sorry to hear of the problems you experienced during your stay with us. Your feedback will be shared with the airport team with a request to review signage. Also, please complete the car parks contact form on our website if you would like this investigated and personally responded to: https://bit.ly/47PiSvk..
Airport car parking rip off
Great Airport, Cheap Flights, Car Parking a total RIP OFF......
12 września 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi there, thank you for taking the time to leave a review. We are delighted to learn that you rated our airport as ‘Great’ although we are sorry that the cost of car parking impacted your overall experience. Our car park pricing is dynamic and varies based on demand and availability, which is consistent with the approach taken by many regional airports. These charges help support the ongoing operation and development of the airport, allowing us to maintain and improve services for our passengers. That said, we genuinely value your feedback and will ensure it is passed on to the relevant team for review.
Everything about bmth airport is…
Everything about bmth airport is dreadfull. Expensive substandard food. Long waits.long queues . Poor parking. Bad taxi access.rubbish baggage collection area . Signs and screens with wrong info. Late flights . Too many same time departures . Too small . Makes you want to cruise.
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Geordie, we are sorry to hear you have had a negative experience at Bournemouth Airport on this occasion but appreciate you taking the time to feed back to us. We work closely with our concession partners who operate the food outlets to improve the experience for our passengers so will share your comments. Additionally, after a period of passenger growth this year, we are currently undergoing improvements to the airport’s infrastructure to alleviate wait times and improve the passenger experience and appreciate passengers bearing with us during this time. We regret that the various parking options across our three car parks did not meet your expectations and will ensure your comments are passed on to the relevant team members. Many thanks.
Bournemouth airport needs improvement
I have used Bourenmouth airport a few times since it is very convenient to fly from here but with more than 20 years of flying from this air port for holidays , sadly , I am not satisfied or convince that this airport is equipped and capable of delivering international flights which likely will put Bournemouth on the map for economic growth and reason for expansion globally . It will remain the same as before and will never be a viable and successful airport for the foreseeable future. It is stagnant and no room for improvement and will never be a competitive market.
Few reasons behind my personal opinion and had an experience recently which prompted me to write this review.
Firstly , there is no local bus service that comes right in the airport premises or even at designated drop off area/ pick up areas for people who wants to save a bit of monies but instead you will have to use a taxi or a friend/ relative for a 5 pound fee drop off and pick up. There’s a bus service but very very very limited and you will have to walk from the main road with your luggages going down the lane to the airport.
Secondly , there aren’t enough facilities in the waiting areas, families with children don’t have enough spaces for them to be able to use and the departure lounge is far more dated , chaotic and crowded at peak times .
Thirdly , there no proper signage for toilet facilities and other services offered in the airport , if there are any other services which I don’t know, The toilets are dated , dirty, smelly and very much needed a refurbishment which is a basic need in a modern airport.
There is only one water fountain in the departure lounge delivering very slow and little water so expect a long wait and queue, don’t be surprised because some people thought that this queue is to check in !
WiFi signal is non existent so expect to use your mobile data but then again 5g don’t think works on this airport and expect a very poor signal .
Picking up bags after a holiday on a very noisy carousel is another thing , you expect a highly maintained facilities but not on this one.
Recent Bournemouth echo report said it is rated as UK’s top 6 airport from ?Which survey , i certainly agree with efficient check in , swift process and friendly staff in a small airport but other things needs to improve as o I mentioned above .
I certainly hope there will be improvements as there are expansion and metal cabins outside / attached to the buildings but hopefully it will come sooner. I wish Bournemouth airport will be a major international airport in the south declogging Heathrow and Gatwick airports.
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Joseph, thank you for taking the time to leave us a review. We are glad to hear that you enjoy the efficient check-in and friendly staff but are sorry to hear that your experience of our facilities was not a positive one. This year marked the start of a major investment programme for the airport to cater to the anticipated growth in passenger numbers, and we are currently in a period of transition with ongoing redevelopment works however we try to minimise any disruption this may cause to passengers travelling through the airport. We are grateful to passengers for their patience and understanding during this time, and have made note of your feedback regarding the waiting areas, toilets, WiFi and baggage carousel to share with the management team to review and address. Unfortunately, public transport is not within the airport’s remit but we are aware of passenger concerns and are in active discussions with local partners to explore improved connectivity. If you would like additional correspondence in regard to your feedback, please fill in the contact form on our website and a member of the team will get back to you: https://www.bournemouthairport.com/contact. We hope to be able to welcome you back to Bournemouth Airport again soon.
Very disappointing experience at…
Very disappointing experience at Bournemouth Airport. Facilities are nowhere near good enough for the number of passengers coming through. The queues for coffee and food are absolutely ridiculous – you can be waiting longer than your flight time just to get served. There’s no point adding more flights if the infrastructure can’t cope with the basics. Passengers Deserve better
7 września 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Tim, thank you for your feedback. We're sorry for your disappointment on this occasion as totally understand how frustrating long queues can be, especially when facilities feel stretched. While our food and beverage outlets are operated by concession partners, we work closely with them to improve service levels and will ensure your concerns are shared. As you will have seen, facilities wise, we are significantly investing in infrastructure improvements to support our passenger growth this year and beyond and we thank passengers for bearing with us during these works which, once complete, will help ease congestion and enhance the overall experience. Your views are much appreciated, and we very much hope we will deliver an experience which meets expectations when you next visit.
Dreadful airport to start a holiday
Dreadful airport for parking. The facilities are really poor. Inexperienced staff "This is my first day" that do not know what they are doing but put on front desk. Dreadful bar and restaurant with exorbitant prices for tiny portions. A really poor start to our holiday.
5 września 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Rob, thank you for taking the time to leave a review. We’re saddened to hear that your experience didn’t meet expectations, as we aim to make every journey through our airport as smooth and stress-free as possible. We offer a range of parking options across three car parks, and regret that these didn’t meet your needs on this occasion. We're also investing significantly in our facilities to support future passenger growth, and we appreciate our passenger’s patience during these improvement works. We understand how important consistent service is, and we’re sorry that this wasn’t your experience. Your comments have been shared with the relevant teams for review and action. Feedback on hospitality has also been passed to our concession partners, as we expect high standards across all areas of the airport. Thanks again for sharing your thoughts, we truly value feedback that helps us improve, and we hope to welcome you again in the future.
Staff are supportive and friendly
Staff are supportive and friendly, they are very good at their jobs, but you see suited and booted managers acting like they need do nothing to earn a wage. Management roll your sleeves up and support travellers and your colleagues.
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Shan, thank you for taking the time to leave a review. It’s great to hear that our frontline staff made a positive impression, they work hard to support our passengers, and your comments will mean a lot to them. We understand your concerns about the visible role of management and, whilst not all personnel on-site are employed directly by us, everyone working in and around the airport, regardless of role or uniform, is expected to contribute to a supportive and collaborative environment. Your feedback has been shared with the relevant teams, and we appreciate you taking the time to share as it enables us to continue to improve.
Booked a holiday to Faro
Booked a holiday to Faro. Have not flown from Bournemouth for 10 years. Amazing. Arrived at Airport 2 hours early as requested.
Escorted by Jet 2 staff to check in 3 minutes. Went to security 5 minutes max, even though I had a pat down. Very busy in terminal as 6 flights due to leave. Queued for 5 minuts for coffee and croisant but got a seat and filled water bottle. After 30 minutes flights began departing. The terminal then began to empty until it felt very empty. We then had to queue to board plane as usual and flight took off on time.
Landing was even better. 5 minutes early. Took what seemed like seconds for plane to taxi to terminal stand. Once we disembaked waited for 10 minutes for luggage. Walked out of terminal . Took taxi outside which was waiting and driver helped with luggage.
Had such a good experience have booked Madeira in Autumn.
19 maja 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Gary, thank you so much for your lovely feedback. We are so pleased that your journey through the airport was a pleasant and fulfilling one. We look forward to welcoming you back in the Autumn.
The security line was horrific
The security line was horrific. They had 4 flights taking off in the space of 10 minutes and despite having the recommended time we still only got through as they announced the final call. There was one security line working and even that stopped at one point. Parking is crazy expensive and there are minimal facilities. It is becoming less and less of a convenient option. With the new development planned we will avoid for a few years
24 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Catherine, thank you for your feedback although we are very sorry to hear your experience was not a positive one. We will share your comments with the relevant team to review and address, however, if you require direct feedback, please fill in the contact form on our website: https://www.bournemouthairport.com/contact/. As for parking, pricing is very fluid and fluctuates according to availability. This is in line with many regional airports and reflects the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport.
Outstanding service
Hooray for more flights out of Bournemouth. It was a pleasure to use the service today., and it was all so swift and organised. Duty free were brilliant. Keep the good work up.
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Jane, thank you so much for your lovely feedback. We are so pleased that your experience with us was a positive one and we hope to welcome you back to Bournemouth Airport very soon.
Warning: Overcharged by Airport Taxi
The taxi service at the airport is a complete scam. I was too tired from my trip to realize I was being overcharged by the driver. Perhaps it was just this individual, a gentleman from Ghana wearing a hat and with a earring scar on his left ear.
My family and I arrived on Monday, on a Jet2 flight from Faro to Bournemouth. At the airport, we were approached by a person in a yellow jacket shouting, “Looking for taxis?” I was too tired to check Uber at the time, so I went along. As soon as we met the driver, he said, “Just so you know, it’s a bank holiday, so the fare is double. The machine will show that anyway.” I didn’t notice the red flags because I was exhausted, but I had paid over £10 for a previous trip to the airport—actually £17.
Then he added, “I will also have to add a £5 charge on top of this.” In the end, I paid £39.45—no receipt, nothing on the taxi meter. Later, I realized that during our conversation, he mentioned that he and his colleagues had met with the airport manager to argue against paying any parking fees. I suspect he doesn’t pay a single pound to park at the airport.
Afterward, my wife and I checked the Uber app and saw that the same trip would have cost only £20.
My advice: always use Uber or another trusted ride service instead of the airport taxis. Otherwise, you risk being overcharged and robbed.
Thank you for your reply. Our experience with Jet2 and other parts of the Airport were wonderful. We are very grateful for this. It would be good if you change your guidelines for the taxi operator so that what happened to us does not happen to anyone else. The behaviour from the taxi driver and the way the taxis are operated let everyone down.
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Mario, we are sorry to hear you were charged more for your return taxi trip than your initial journey to the airport. The only official taxi company partnered with Bournemouth Airport is PRC Streamline Taxis. They have a desk in the arrivals building, and offer the option to pre-book and pre-pay for your journeys in advance of travel. Unfortunately, we are unable to assist regarding fees charged and we understand that this will have been an unpleasant experience upon landing when tired from your journey and we do hope that despite this, your experience was a smooth one and hope to perhaps welcome you through the airport again in the future. Your experience will be shared with the airport’s management team to review and address, however, if you wish for more direct feedback on your experience, you can fill out the Contact Form on our website here: https://www.bournemouthairport.com/contact/
It's a small airport but it has all the basics. Excellent assisted travel.
It's a small airport but it has all of the basics.
We needed assisted travel due to two disabled children and Lorretta was absolutely amazing with the children and with helping the process.
The departures lounge is incredibly crowded and parking is extortionate but there are other options nearby at Parley Parking offering a much more reasonable cost.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Ben, thank you for taking the time to leave feedback of your experience at Bournemouth Airport. We are so pleased that Lorretta was able to assist you through the airport as it is important to us that our passengers travelling needs are met and we will ensure your feedback is passed onto her. Our car park pricing fluctuates according to availability as is in line with other regional airports and this revenue sustains airport operations and investment so we can continue to offer the choice and flexibility of flying local.
Bournemouth Airport has a few major…
Bournemouth Airport has a few major downsides that make the travel experience frustrating.
First, there’s no direct bus service to the airport, which makes access inconvenient unless you drive or pay for a taxi. Unfortunately, the parking is very overpriced.
Inside the airport, the facilities are quite limited. For example, there’s only one water cooler available for passengers, and it’s awkwardly placed so you have to crouch down to use it. The blue tap is super slow and not chilled.
Lots of seats blocked by people sleeping on them. Noone does anything about it.
It also needs more food outlets. Like a fast food restaurant.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Anna, thank you for getting in touch to pass on your feedback. We are aware of concerns around public transport access to the airport and are in active discussions with local partners, including BCP Council, to explore improved connectivity. This includes better public transport links and wider opportunities for improved pedestrian and cycle access as part of future development plans. Car park pricing is very fluid and fluctuates according to availability. This is in line with many regional airports and reflects the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport. However, we will pass all of your feedback onto the relevant teams to review and address. Alternatively, if you wish for more direct feedback on your concerns, you can fill out the Contact Form on our website here: https://www.bournemouthairport.com/contact/
Small airport going through expansion
Small airport going through expansion. All the staff were friendly and upbeat ( our daughter packed a 200ml deodorant and it was confiscated of course but the colleague did it with grace and didnt embarrass her) But special mention to Gary. We saw Gary at check in, so jolly! Then Gary checked us in, professional but human and putting a nervous flyer at ease. Then imagine my delight as Gary was there to check us in. Every airport needs a Gary x
17 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi there, thank you for getting in touch. We are so pleased that your experience of Bournemouth Airport was an enjoyable one. Ensuring our passengers have a positive journey through the airport and that all their travelling needs are met is very important to us, so we are delighted that our staff left such a great impression on you and your family. We will make sure your feedback is passed onto the airport team (especially Gary!) and we hope to welcome you back soon for your next flight.
Awful baggage claim delays
Had a return flight from Dalyan 15th August . Touched down at 11.30 pm . Got through customs ok but oh my god what is happening with baggage area? Flight from Tenerife we’re still waiting for luggage. Eventually our luggage started to appear 1 hour after landing , and another flight had arrived during that time who also joined an already cramped baggage collection area . Felt really sorry for families with young children. And to add insult to injury had to pay more for short stay car park as normally 30 mins to pick up luggage is plenty, but went well over it because of slow process in retrieval of luggage. Used to be good but clearly Bournemouth have not got the recourses to cope with increased flights?
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi John, thank you for your message. We are so sorry to hear of the delays you experienced on your recent return flight. We will pass on your feedback to the relevant team to review and address. Alternatively, please fill in the Contact Form on our website for more direct feedback on your complaint: https://www.bournemouthairport.com/contact/
This was so quick and easy for us
This was so quick and easy for us! We have just flown to and from Faro and I can’t fault Bournemouth airport at all and would definitely look to fly from here again. Staff have been so friendly, including on security, and everything has been on time including getting our luggage back. We were due to land at 1.15pm, landed slightly earlier, and were out of the airport by 1.30pm! Parking facilities also brilliant.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Natalie, thank you so much for getting in touch and for your lovely feedback. Ensuring our passengers' journeys through the airport are positive and meet their needs is very important to us, so we are delighted to hear that your experience with us was such a pleasant one. We look forward to welcoming you back soon.
Improvement needed
I usually like flying out of the smaller regional airports but Bournemouth wasn’t a great experience.
Extortionate parking fees and they will charge extra if your return flight is delayed.
When busy you could end up having to walk a long distance to the departure lounge. Not the 5 minutes it quotes!
We waited 45mins for food which was cold and substandard. There were so many people complaining but no one seemed to care! plus there was no one clearing tables, people had to clear up after previous customers in order to get a seat. There didn’t seem to be anyone in charge of anything!
Passport control takes too long when coming back.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Michael, thank you for getting in touch with your feedback. We are sorry to hear that your experience at the airport was not as positive as you would have liked. Car park pricing is very fluid and fluctuates according to availability. This is in line with many regional airports and reflects the rising costs that all businesses are having to bear as car park revenue helps sustain airport operations and investment so that we can continue to offer people the choice and flexibility of flying from their local airport. We are also sorry for the disappointment experienced while waiting for food on this occasion. Airport concessions are operated and managed by third parties so are not something over which the airport has direct control. However, we will pass on your feedback to all of the relevant departments to be reviewed and addressed. Alternatively, we would recommend filling out the Contact Form on our website for direct feedback on your complaint, using this link: https://www.bournemouthairport.com/contact/
There should be an option for no stars
There should be an option for no stars, I am honestly appalled. I'm stood in a shack currently Sunday at 11pm it has been an hour I have got nowhere, if you cannot properly staff or manage incoming flights DO NOT TRY. Profiteering private airport.
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Matilda, thank you for getting in touch. We are sorry to hear your experience was not as positive as you would have liked. Please note that the first point of entry into the UK after disembarking an aircraft is Passport Control, which, at Bournemouth Airport, is managed and staffed by UK Border Force. Nevertheless, we will share your concerns regarding staffing levels on Sunday evening with the airport management team so they can flag accordingly. We sincerely apologise for any inconvenience or disappointment on this occasion.
Trip to Malaga
Yesterday my husband and I flew from Bournemouth Airport to Malaga and I just want to give a review of the wonderful assistance we received from the Airport staff, mainly Debbie from the Assistance Team who was exceptionally helpful.
I had booked special assistance as I am disabled and the service that Bournemouth Airport provide is the best of the best. Debbie went out of her way to help me and I just wanted to mention that. From the initial arrival at the Airport to the boarding of our flight it was exemplary.
The flight on a RyanAir plane was comfortable and nothing was too much trouble for the stewardesses and stewards. The flight was comfortable and only took 2 hrs.
If anyone is disabled, infirm or just cannot walk the service that was provided was exemplary.
3 sierpnia 2025
Opinia niezależna
Odpowiedź od Bournemouth Airport
Hi Lynda, thank you for taking the time to leave a review of your journey through Bournemouth Airport yesterday. We are committed to delivering the best possible service to our passengers, and we’re delighted to hear that your Special Assistance experience was both wonderful and exceptional. Your kind words will be shared with Debbie and the rest of the team—it means a great deal to them to be recognised in this way. We’re so pleased everything went smoothly with your flight too, wishing you a lovely holiday on the Costa del Sol.
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