Jet2.com & Jet2holidays 

Wheel chair user given and had to use room down staircase. Our Luggage left in other guests room. They had to complain .
Maybe day 3 will see rooms sorted

Cancelled my Hotel Transfer, got refund into my account, it the disappeared and £1 was taken out of my account then £1 put back in. I have now been on a chat with jet2 for 30 minutes, they don’t respond to any of my messages….can I give less than 1 star🤷🏻‍♂️

I would like to inform you that our holiday was a complete farce. 

You only gave us 2.5 days before you told us about all the works to be done on and around the hotel so we had very little chance of doing anything about it and yet planning for things like that can take months and you decided not to tell us about it.

We had to change our room from a dilapidated room, with cabinetand drawers broken, curtains hanging off dirty small beds and Sofas the list goes on, when we changed our room to one that was a little better after 2 days we ended up with cockroachs 🪳 one of which was crawling on my leg through the night, the room got fumigated so we ended up finding dead one's for a few days and then after a further few days we got them again, cleaning was not often done often but enough and even then it was not done well enough. The main reason to go to this hotel was the lagoon and it was utterly disgusting with so much fish poop it was impossible to swim in and even all the pools or at least ours was not filtered right and with no chlorine or salt we felt we could not enjoy it as we wanted to.

I have never had to complain to any holiday we have ever been on so we are so disappointed with jet 2

Just had to cancel a 5k holiday I only booked about 3 days ago. Daughter had to go to A+E last night with loss of feeling in her leg. They are keeping her in but no beds so my wife is still sat with her now. I'm gonna swap over shortly. Rang JET2 customer service today to see if any way they could defer or credit funds as i know they have a 100% cancellation fee. They said oh really sympathise but nothing we can do your getting nothing back off us, sort it with your insurance. I then read small print on policy and think we are only covered for 1.5k. So will likely lose most of money. Rang JET2 back and begged and pleaded with them if anything they can do on compassionate grounds. I advised its taken us 3 years to save for holiday to celebrate my good wife Krissys 50th and my daughter chloes 18th who has autism. Again just got hollow words of sympathy and cant help sorry your on your own. We literally only booked about 3 days. Will go back to TUI or Easyjet in future. Lesson learned. My daughters health the most important thing but wanted her to have something to looked forward to when she gets out. Just know if you find yourself in an hour of need, JET2 won't have your back.

Excellent holiday to denise apartments psalidi kos greece. Great flights and amazing accommodation.

The holiday was great but the after returning service is very poor. We’ve emailed multiple times because my daughters suitcase came back broken and fit only for the bin. We contacted them within 24 hours of returning (as soon as I became aware) and have chased but they’re not responding. Disappointing as we’re using them again in October but we won’t book with them again after that. Like to use a professional company with good customer care and that’s not Jet2.

Flew from Manchester to Verona with Jet2 (holiday booked through Inghams Holidays). There was a slight delay but my biggest gripe was with the airline seat - a horribly uncomfortable one. Our arrival at Verona was ok.
On the way home, however, things were very different. Check in was quick, security was fine and we arrived at the departure lounge with plenty of time to spare. We promptly joined an unbelievably long queue to get through immigration. Jet2 had numerous flights leaving at about the same time so there were 100s of us in the same “mile long” queue, having been told to “get there as soon as you can”. There was no-one from Jet2 around to provide information. Finally arrived at our gate, cleared for departure, and then everyone was held in a kind of open air “cage” just outside the door, but in the shade, for a long time- because, I assume, the plane was not ready. We finally departed after a short delay. I have always been a fan of Jet2 but my 2 latest flights have failed to hit the mark.

Arrived at the Terminal Two bag check in, to be greeted by the most unhelpful, sour faced, unsmiling, unspeaking staff standing to take passports. Had to ask what they wanted as they let us stand there bewildered- and barely got a grunt. Certainly no eye contact.
These two men were utterly useless. One, adorned in a flower reef around his neck, created a macabre sense of irony. It was like the start to a B grade horror movie. Manager, do some training in customer care: your man-boys at the gate are useless.
Two stars as the rest of the staff were great once past these two.

I am writing to review the service I received from customer service.
I received a call back from a query I made online.
The lady's name was Suzanne.
This was actually the best customer service I think I have ever received.
The lady was super friendly, incredibly knowledgeable and explained to me a lot of options that I didn't know about.
Suzanne is actually the Gold Standard in customer service!

Aside from that I received a survey about the Jet2 Bot, which was ok.
I'm writing here because I never received a survey request about the human customer service I received.

Stuck on a plane for 2 hours. Pilot gone awol. This is a joke

What an awful experience 17th july 2026
we had to cancel our holiday but still after the promise after promise we are still not seeing our REFUND IN THE Bank ......... we would think twice about trusting the customer service from JET2HOLIDAYS

Mick BD4

Absolutely disgraceful company a flight attendant racially abused by the airline staff, they completely ignored and another black person int he flight people of color stay away!!!!!

We stayed at the Royal Yacht Hotel in St Helier Jersey.

We weren't impressed with this hotel or Jet2.

Our hotel room had a huge dirty stain on the carpet and the decking area outside was very dirty.

The hose to the shower head leaked badly and flooded the bathroom floor.

Still on the bad side, on our first night, Saturday 20 June, the noise at bedtime into the early hours of the morning was horrendous - We didn't know that the hotel hosted within it's structure a nightclub - "The Drift" all we could hear was the boom, boom beat from the 'music' in night club below us. This was to be repeated the following Friday night.

These issues were reported to the hotel but they did not respond.

The food was fine, breakfast was good, we dined in one evening and the restaurant was good too.

Trying to contact Jet2 via the App was a nightmare - I don't like talking to bots and there was no support from the in resort helper.

In brief I would definitely NOT recommend the Royal Yacht Hotel

Stop thinking again before you buy

I am extremely disappointed with the level of customer service I have received from Jet2holidays and, more importantly, the lack of communication when trying to resolve an urgent issue.

My husband and I have an 11-night holiday booked from 27 August 2026 in a swim-up room. Unfortunately, my husband is a transplant recipient and has now been given an essential hospital appointment for routine post-transplant blood tests on 3 September 2026. Because of this, we need to bring our holiday forward to 22 August, while keeping the same accommodation.

When I checked availability, I found that the same swim-up room is available from 22 August, but only for seven nights, because our existing booking already occupies it from 27 August onwards. As I understand it, the room is effectively available for the full 11 nights for us because we already hold the booking for the last four nights. I simply cannot understand why our existing booking cannot be amended rather than cancelled and rebooked.

My first experience with customer services left me very concerned. The advisor attempted to amend our booking but quoted me the wrong departure date and the wrong room type. When I pointed this out and asked to speak to a manager because I had lost confidence that my booking was being handled correctly, I was told to “ring back if what I’ve said isn’t good enough.” Unfortunately, the information I had been given was incorrect, which was exactly why I had asked to speak to a manager.

Since then, I have spoken to several other advisors who have all been polite, understanding and sympathetic, and I appreciate that they are working within the limitations of the booking system. However, they have all told me that the only way to make this change is to cancel our existing booking and create a new one. They also explained that our current room may not return to the booking system for up to 24 hours after cancellation. This means we could lose the swim-up room we have already secured, even though the only reason it is unavailable after 27 August is because we already have it booked.

Today I contacted Jet2 again and asked if I could speak to a manager or be transferred to the Executive Office. I was advised that the customer service advisors work from home and, because of this, they were unable to transfer my call to a manager. I was also told they could not transfer me to the Executive Office. This left me with no way of speaking to anyone who had the authority to review my case or make a decision outside the booking system.

As a last resort, I emailed the CEO Office explaining our situation in full and asking if someone could review our booking. According to my email tracking, my email has now been opened seven times, yet I have not received a single acknowledgement or response. I appreciate that an opened email does not necessarily mean it has been dealt with, but given the urgency of our situation, it is extremely disappointing not to have received even a brief reply to let us know whether someone is looking into it.

We are not asking for compensation, an upgrade or any special treatment. We are simply asking for our holiday to be brought forward by five days due to my husband’s essential post-transplant hospital appointment, while keeping the room we have already booked. This feels like a situation where a manual review could resolve the issue, yet nobody seems able to make that decision.

At what is already an incredibly stressful time for our family, we have exhausted every avenue available to us and are still no closer to a solution. We chose Jet2holidays because of its reputation for excellent customer service, but sadly that has not been our experience.

I sincerely hope that someone from Jet2holidays with the authority to review our booking will read this and contact us as a matter of urgency. We simply want to enjoy our holiday while ensuring my husband can attend his vital hospital appointment on his return.

Just returned from Malta. Did on-line check in for outbound, and when return flight (LS1234) came within date range before going on hols, did on line check in and paid £50 to select seats (row 12) so we can sit together.
Outbound went without a hitch.
This morning, 16 July 2026, as we queued for boarding, the Jet2 ground staff pulled us to one side, due to some irregularity. We were assured everything was fine but they would sort us once they cleared the queue.
Several other people had the same problem.
Once the queue abated, we all approached the desk and one of the reps told me to stay to one side and would sort us out after the others.
Eventually she got to us and allocated us 2 seats in row 40, which my wife recognised as being by the rear toilets and galley. We have had experience in the past of these seats, smells coming from the toilets and galley, opening and closing door, flushing flush, people standing around you. and sometimes crew chatting on their break, and that's why we are happy to pay the extra, whatever it costs.
My wife flatly refused these seats and was getting quite stressed out. The Jet2 ground rep told us the aircraft was full, so it was either those seats or nothing. We said nothing it is then. The rep told us we were holding the aircraft up and that was her main concern, but again my wife was getting more stressed, By then I was adamant, come what may, we were not sitting on those seats!
Eventually the rep went back to her computer and guess what? she found us 2 seats at row 31!
I told her if she had other seats vacant, why subject us to such stress?
She raised her eyes in the air and exclaimed Mamma Mia! which is the English equivalent of Oh for goodness sake! Yes I am Maltese too.
We eventually made it to the aircraft in a bus all to ourselves, we were the last to board.
As we were going along the aisle, we noticed empty seats, and we were the only ones on the right of aisle 31 and the aisle seat beside us remained vacant throughout the flight.
Though I am Maltese like those Jet2 reps, I did not expect any preferential treatment, but on the other hand, I don't expect any lesser treatment.
What I want to know is why did the rep insist we occupied the seats by the toilets when there were others available?
Why did she lie and tell us the aircraft was full when there were seats available, including the one half row, 31 D,E and F which we occupied?
I expect Jet2 to at least refund me with the price of the seats I purchased but never got, not to mention the undue stress they caused my wife and eventually me.
I fully intend to take this matter further.
Goes to show, you should not take the first NO for an answer with this people. I was all ready to stand my ground, make them unload our cases and delay the aircraft and come what may lose the flight myself with those reps attitude!
They are quick enough to preach zero tolerance and off load people, but seems they can steer up all sorts of provocation and stress and we are expected to accept it all.

I recently travelled on flight LS3126 from Faro to London Gatwick.

Overall, this was my first time flying with Jet2, and I was genuinely impressed. The aircraft was comfortable, there was plenty of legroom compared with other low-cost airlines, and the cabin and toilets were clean. I would happily fly with Jet2 again.

Unfortunately, during the flight my 3-year-old son became unwell and was sick. I apologised to everyone affected and did my best to clean up immediately, but some vomit reached the seat and floor.

I wanted to highlight the very different responses from two members of the cabin crew. One blonde female crew member spoke politely, but her smile felt forced and insincere. Whenever she wasn't speaking, the way she looked at me made me feel judged and very uncomfortable. I was already embarrassed and worried about my son, and her attitude made an upsetting situation feel even worse.

On the other hand, I would like to give special recognition to Jesus, who was absolutely outstanding. From the moment my son became ill, he repeatedly checked on him, reassured me, and even made chamomile tea because he said it was something his mother always gave him when he felt unwell. His kindness, empathy and professionalism completely changed the experience for us.

Please pass on my sincere thanks to Jesus. He is an excellent example of the level of customer service that passengers remember and truly appreciate.

Really hope this company will be take over for another airline, they are terrible 95% of flight are always delayed. If you can try to not book with this company.

Company is a joke, everytime we fly with them, we board , then get left sat on the plane for hours because of a delay, will never use them again