Jet2.com & Jet2holidays 

Such an disappointment

Our flights with Jet2, from Bristol to Kefalonia and back, were both very pleasant. The cabin staff and the ground staff were all very friendly and helpful, and overall I found my experiences with Jet2 to be much better than the other holiday airlines I have travelled with.

The kicked someone I know from the flight becoise he is a Muslim like how bad is that

Horrible experience

I am extremely disappointed and shocked by the treatment I received from Jet2holidays. During my trip, I experienced blatant discrimination and Islamophobic behavior from the staff at the airport. Instead of feeling welcomed and safe, I was singled out and treated with hostility and disrespect simply because of my faith.

A holiday company should ensure that all customers are treated equally and with dignity, regardless of their background or religion. Jet2holidays completely failed to do this. This ruined my entire experience, and the airport staff made me feel deeply uncomfortable and unwelcome before my journey even properly began.

I want to write a true story about Jet2 airline. Last night I had to cancel my flight to Izmir in Turkey due to a death in my family. Today I received an email from Jet2 saying my money I paid to the company cannot be refunded and I have to call it a big scam and crime. In the future if they let me fly with their company for free I would not go because the worst airline not only in the UK but in the whole world. I am 65 years old but this has never happened to me in my life, shame on this company how they steal money from customers. I would never recommend them even to my worst enemy because how do they think it should be normal, it is a big robbery on their part, it means whether you used our service or not we take your money. Dear readers of this truth about Jet2 airline, please keep in mind that this company will take your money whether you fly with them or not, shame on them. I am really sorry that I cannot leave less than one star. Thank you very much to all the readers of my truth about Jet2. Kind regards

Just back from a jet 2 holiday flying from Edinburgh to Antalya Turkey. Staying at the Ali bey Shorgun hotel.
After a two hour flight delay due to “technical issues” with plane, we arrived at the hotel at 12.30am. To our horror we were informed by the man at reception that we had no reservation! We were informed that the hotel was full and also that there was nobody available to speak to from jet 2 until morning. We thought we were spending the night on the street with our children. Eventually after nearly two hours of stress and pleading, we were offered a “temporary room” at a cost of 400 euros on our credit card!
The room we got clearly was never used as stank of mould and dampness. Restaurant was also shut due to the time so we were starving.
Got sorted the next day thankfully, but lost a whole day moving cases about. On our flight back further jet 2 delays. This time three hours two of which sat in the plane on the tarmac. Then two hours delay getting our cases back at Edinburgh Airport. The jet 2 lady blaming short staff? Total nightmare. DO NOT USE JET 2!!!

Probably one of the easiest 5 star reviews I've given for my past experiences with Jet2 holidays, although I haven't flown for over a year due to health issues but prior to that this was my number 1 go to travel company due to their professionalism and well mannered, helpful staff.
What has prompted me to submit this review is that I strongly object to the witch-hunt that's currently going on....I counted 50 one star reviews on the first 4 pages with many slandering this company with racism, I know there's an social media outburst at the moment because 5 Muslim men were refused boarding therefore in my opinion there should only be 5 reviews regarding this because it's to my understanding that a Trustpilot review is about YOUR OWN PERSONAL EXPERIENCE not for others jumping on the bandwagon, some even have the audacity to write a one star review because of the supposed 'racism their friends received' they weren't even there to witness this and I sincerely hope Jet2 and Trustpilot are investigating these witch-hunters. Trustpilot has reviewers email address's so they can contact them with the false profile names and Jet2 can check back customers flying history and if they are not listed then these reviews should be removed immediately

Extremely disappointed with the way our situation was handled by a Jet2 member of staff, Shelly, at Birmingham Airport.
At the gate, Shelly refused to allow us to take our laptop onboard the aircraft. She told us we had only two options: either miss our flight and wait for the laptop to be screened again, or board the flight without it. She assured us that the laptop would be safely kept in lost property and that we could collect it upon our return.
We relied on the advice we were given and boarded the flight without the laptop. However, on our return, we have spent hours being passed between Jet2 staff and Birmingham Airport staff, with neither party able to tell us where the laptop is. No one seems to know who took responsibility for it or where it has ended up.
To make matters even worse, we have since been informed by other Jet 2 agents that Shelly should never have refused to let us take the laptop onboard in the first place, as laptops are permitted to be carried in the aircraft cabin regardless of being screened or not. Had the correct procedures been followed, this entire situation could have been avoided.
This has caused us significant stress, wasted hours of our time, and left us without an expensive personal item that we were assured would be kept safe. We trusted the information provided by your member of staff, and as a direct result, our laptop is now missing.
I sincerely hope no other passengers are put in this position due to incorrect advice from a member of staff.

The worst experience ever! Chose Jet2holidays to come back home from an amazing holiday, ruined by the racist staff of Jet2holidays.

We stayed at Defne Beach Suites Calis Beach 28th May for one week. The accommodation was absolutely brilliant and so was our rep Jess. She was very responsive to our requests and sorting out our excursions and arranging to keep our room until our flight time at no extra cost. We will definitely be holidaying with Jet2 again.

Our flight was delayed overnight due to natural disaster and jet 2 team were absolutely fantastic with resolving this, they had great communication in person and by text/ email, overnight accommodation and food was sorted free of charge including collection and drop off at a 5 star resort. Information was prompt and customer service excellent. Have flown with jet 2 many times and can’t fault them. Thank you

We booked a holiday to Madeira, which we have visited numerous times so we knew the hotel Alto Lido which we booked.
The new passport control measures for non EU passengers was a complete nightmare as we nearly missed our return flight due to massive queues.
The hotel was excellent, the room and sea view also and the breakfast option amazing, however the lack of Jet2 personnel at the venue were noticeable by their absence. Other than a leaflet given on the transfer bus, no further contact was made by Jet2.
The overall package was good value for money, just lacking that personal touch, fortunately we were very familiar with Madeira and didn’t particularly need help, but first time visitors may have been dissatisfied

Very disappointing experience. I witnessed a friend being treated with a lack of respect and compassion. From what I saw, it appeared they were treated differently because of their race or Islamic faith. The staff were rude, dismissive, and made no genuine effort to apologise or resolve the situation.

Everyone deserves to be treated with fairness and respect. Based on what I witnessed, I would not recommend Jet2 Holidays.

Usually our experience flying with Jet2 is brilliant. Today, sadly this was not the case.

Returning from holiday via Olbia airport Sardinia the whole experience was one of chaos.

Luggage needs checking in at Terminal 1 but we had to search for a Jet2 member of staff to show us where Terminal 1 was as no staff were visible. On eventually finding someone she was very helpful but on needing to get back to Terminal 2 for security, no Jet2 personnel were anywhere to be seen and because no instructions had been given to anyone, passengers were wandering around very uncertain. It did not help that the airport has very poor signage too.

It was exhausting and disappointing.

Jet2 also needs to be aware of the poor practice of the management at the Carlos V hotel, Alghero. During a power cut for more than 10 hours no provision was made to help guests, especially those unable to climb stairs, in total darkness! Guests were left in rooms with no lighting and no water except for flushing toilets.

Various guests voiced concern and complaints to the management, but we did not get the impression any policy would be put in place despite being told power cuts are not unusual.

Whilst we do not feel Jet2 is in any way responsible for this, we feel you should be made aware.

Thank you.

First time using Jet 2, very pleased. App is great, sesy to use ans always up to date. Cabin crew amazing, booked extra leg room and was not disappointed! Will definitely use again!

The holiday itself was nice, the resort was great, but the situation at play at the moment with Jet 2 flights is absolutely despicable. There are delays all over Europe due to new facial recognition laws and shortages of air flight traffic controller personnel, Jet 2 know this yet refuse to reschedule their flight plan accordingly. They are knowingly accepting constant delays on their flights and causing disruption to their customers. This is especially disruptive to families with young children and those with connecting flights. We were delayed 2 hours on the way outbound and 2.5 hours return. Obviously, there is incentive to sell as many flights as possible but in my opinion this behavior is destroying their brand fast. I would encourage everybody to look for alternate holiday packages and especially flights until this issue is addressed.

This was out first Jet2 holiday. Booked a package holiday on line, to Praia Da Rocha, Portugal a week in the Jupiter Hotel. Service at Bristol airport was excellent. Flight attendants on flight out were great. We flew on a Friday, there were a couple of groups on the plane, male and female. They were all in good spirits, the staff were very friendly so there were no issues. At the airport our bags were out quickly. Had to wait for our transfer, but happy with the driver. Hotel was very nice, had been there before 20 years ago, it had change a bit, but the resort had changed a lot. Didn't meet the holiday rep, didn't feel the need, only there a week. Pick up for airport was on time. But when we got to Faro the check-in desks weren't open, we waited over 20 mins. When it did, I think we had a new member of staff , she was very slow and pressed the wrong button for the belt as our suitcase was dropped on the floor. She spoke very quietly, which made things a bit difficult. The airport has changed a great deal in 20 years and because her instructions weren't clear, we were unsure of where to go. Hence the 4 star review. Staff at the boarding gate were very friendly though. Flight was a bit late taking off but landed on time. Would travel with Jet2 holidays again if the price is right. However, Easyjet seem to pip them on price most of the time.

Jet2 Complaint
We flew from Bristol on Friday 12/06/2026 but when we arrived at Tenerife South Airport one of our cases wasn’t on the carousel. After about an hour of waiting a Jet2 representative came to see if he could help. He took down our details to facilitate communication; unfortunately my phone charger was in the case, and my phone had gone dead. He had written my partner’s contact details down incorrectly, so couldn’t contact us.
We went to see the Jet2 resort rep, Chris, on the Tuesday, who took our details again. He told us to buy some essentials, keep the receipts and we would be reimbursed. We had already bought a few basics:
A mobile phone charger and a watch charger (we both have Apple phones and watches)
3 tops
A trousers
A pair of shorts
Swimming trunks
Socks & Underpants
A pair of Sketchers Sandals
Chris said he doubted they would pay for “Branded Items” but would leave the sandals in. I explained that I have Osteoarthritis and needed the support of Sketchers to walk comfortably.
Chris took copies of the receipts and phoned a few days later to say that the claim had been processed, most things had been accepted, but it could take up to seven days to get to the bank. It arrived 23/06/2026.
There was some expensive medication in the suitcase, which is meant to be kept refrigerated and will now be ruined. I detailed the content, as far as I could remember them, and estimated that there is over £1,500 worth of goods in the suitcase that we still haven’t received.
Chris phoned every day to tell us that the suitcase had not been traced and said “if you need to buy a few more things to keep the receipts and you will be reimbursed”. He explained that it would be Simon that would be at the hotel next, who was very experienced and would be picking up our investigation.
We saw Simon on the Saturday, he said he knew nothing about it, so looked it up on his monitor and said that the investigation was showing as ‘closed’.
We told him exactly what had happened to date and he said “if you need to buy a few extra clothes to keep the receipts and we could be reimbursed”. He would be back at the resort, Casablanca Apartments on the Monday.
In the meantime I had contacted our Travel Insurance provider, who had requested a confirmation letter from Jet2 showing that the suitcase was delayed/missing.
We left the Lido early, yet another day spoiled by having to meet up with a Jet2 Rep!
Simon said he would check to see if it was something he could do at the resort, or whether it would need to be done by the Jet2 Customer Service team, and that he would ring later to let me know.
He rang later that evening to say that our second receipts were refused, because our claim had already been settled. There was no mention of the letter. I was so upset that I forgot to ask about the letter.
I couldn’t get hold of anyone so eventually resorted to your JetBot. I spent ages going through the process. I eventually had a message saying that someone would contact me. All that I got after that was a pre scripted response saying “we can’t help you, put in a complaint, which will take up to 28 days to deal with”.
I was left with no option but to start the complaints process. I started filling out the form. I spent 75 minutes trying to capture all the details and pressed ‘submit’ only to get a message saying “your session has expired, press refresh” but when I pressed refresh the form went back to the original blank version; I burst into tears, that’s all I needed!
I was so upset I couldn’t face starting it all again while I was away.
It is now July 3rd, we have been home a week, and we’ve still not received our suitcase. How can this be a case of ‘a delayed suitcase’? I do not understand why Jet2 can’t, or won’t, provide a letter to our holiday insurance confirming that the suitcase is missing 😡
The assisted travel, the flight and the accommodation was lovely; but the after sales service has been, and continues to be, appalling.