Bristol Airport Recenzje 1222

I travelled from Bristol Airport to Knock Ireland today accompanying my sister who required spect assistance. I wish to acknowledge, compliment and thank all the Special Assistance staff the whole way through. They all carried out their tasks with diligence, good humour, respect and kindness. And that includes the RyanAir staff on the plane. Well done to everyone. Thank you very much. The manner in which you did your job is much appreciated

Silver zone parking high fees.
Security was an absolute shambles. 21 flights departing between 6am - 7am only 2 Security lanes open!
2 suited & booted males looking on chatting & smiling but not managing the appalling situation. Queues for Security were to the stairs.

The signage on the way in from the A38 is very poor. Don't turn into the 'multi story' if you are dropping someone off, there is no way out again without paying and it will cost you £40 for 20 minutes!!

Special Assistance at Bristol Airport - This was our first time using special assistance at Bristol Airport and the service was top tier from start to finish! Every person who helped was kind, helpful, patient and knowledgeable. Couldn’t recommend it enough!! They made my grandmother’s trip and really put her at easy with it being her first time travelling after many years. A special shout out to Chris at Special Assistance for being so wonderful! Looking forward to using again.

Unlike some reviews I find the individual staff quite helpful however the systemic incompetence of the management team to get the basic customer communication right is an embarrassment. Expect good 'regional' airport service, but not good 'international' airport standard service and you may not be disappointed.

Dropped my son off for his 18th birthday trip to Ibiza, went through the new drop and go, was in there for all of 2 mins, and was charged £8.50. I felt violated by such an extortionate fee. Listen in Bristol Airport, this cheap shot revenue grab is killing your ratings, customer like me don't like to feel ripped off. You are currently ripping us off. It does not feel nice, at all.

Say no more about Bristol Airport.. ripping customers off with their parking.. £25 for 46 min… pathetic place.. another one on the list of ripoff Britain 😡😡

Unbelievable rudeness at security.
Not to me personally, very busy with familys ready for their easter break.
The extreme short staff is ok, we can accept, but the loud obnoxious staff member decided her new role was to just scream at everyone like a dictator on speed.
I only wish I had my specs on to see her name badge!!
I travel to Bristol regularly to see family, I am born and bred there, but by far the poorest customer service than any other in European airport

very rude staff refusing to take a drill when i returned refusing to give back drill

DO NOT PARK IN SILVER ZONEJust had my car battery run flat again in Silver Zone. Last time they spiked the ECB with the jump start on a different vechile and cost my a fortune at the garage. I swore to near park here again but my wife took the risk. They drive the cars offsite and do whatever they fancy. No doubt a bit of joy riding around a field and some fuel syphoning. Bristol Airport is the worst rip-off airport in the UK - 8.50 to drop off now. Even the staff say its a terrible company

Shocking parking charges, rip off Britain in full evidence here , feels like the parking system is heavily weighted to ensure you get a fine. Guess it has shareholders to answer too. The answer for the charges is to encourage people to use public transport ? Look forward to seeing the amount collected donated to charity or local causes

As ever I was met with barking, disorganised staff when travelling on a short hop. Singled out before stepping forward I suspect. I don’t get this level of attitude at any other airport so why is it synonymous with Bristol?
It’s not the search methods I object to - I doubt anyone does - but this mentality of us being fair game.

Our family arrived back from Egypt in the early hours of Sat 14.
We had 2 OAPs and a 4 year in the party.
The 4 yr old was very tired, (as were we all after a 5hr flt). The entrance to the Terminal was via a long staircase, necessitating the child having to be carried.
Thereafter followed a torturous walk of approximately 2,000 steps, including steps, with no assistance or wheelchairs available.
Between airport management and Easyjet you should be ashamed at putting families through the stress and physical difficulty of such a difficult arrival.
I am under no illusion that this situation will be looked into let alone change, therefore we will not be using Bristol again.

Since there are so many bad reviews people are going to assume that this is from am employee or manager, which it isn't. I was in Bristol for a three day conference and I had such a fantastic stay. The people of Bristol were all so friendly and made me feel welcome and at home, including the staff at the airport. I do not understand nor have I read all the bad reviews. To me it felt like coming home to the tiny, friendly village in Sweden, where I grew up and everybody knows each other. The people at check in were chatty, fun and friendly, as was the customs staff. Thank you Bristol and staff att Bristol airport!

The improvements at Bristol Airport are fabulous and making it much easier for a wheelchair user. The route from meet and greet to the terminal is almost fully covered, but it is straightforward.

There was one big issue though. As a wheelchair user l use meet and greet parking. There is absolutely zero signage when you drive into the airport to tell you that meet and greet is inside the multi-story. We drove around the whole airport twice before someone told us where it was.

Once inside the new multi-story the signage was great.

The new security system for liquids and the shoe scan worked well BUT the woman on security literally screamed at me when I touched a bag to make space on the conveyer belt. Incredibly rude.
Absolute rip-off £8.50 to drop off/pick up.

Overpriced drop off and car park charges and the rudest security staff. Also rip off fast track. We paid for this and the only difference was we were given a different entrance to the security scanners. We used the same ones as non paying passengers, queuing for the trays then took over 10 minutes to return my husband’s shoes (and he told them he was disabled too). Complaints service pathetic with customer mis-services telling me this is still fast track even though we couldn’t use fast track services mysteriously ‘due to operational reasons’. No refund. Don’t use fast track as it is a con

I've been using Bristol Airport two to three times a year since the late 1970s and in that time the passenger (customer) experience has experienced a gradual, but continual decline - despite the millions spent over the years.

I haven't use the airport since mid-2024 so I was interested to see the result of the £60m+ spent on the new transport hub.

The result beggars belief. It now takes longer to transit from the Silver zone to the departures hall.

Where buses used to drop off immediately outside the departures & arrivals building they now drop one off approximately a quarter of a mile away. The new covered walkway stops approximately 100 metres from the building with this last part open to the elements - and rain on us it did.

How is it possible to plan and spend this amount of money to do this?

Meanwhile, loading passengers onto the shuttle bus takes longer and the seats were filthy.

We're now planning to try Bournemouth and Exeter to see if the experience is (hopefully) better!

There was a man there telling us how to use the machine when it was pretty obvious, he was asking to see our passports which wasn’t his job at that point! He held up such a Que that the people in the non fast track went through before us.. he then tried to make a joke of it! Passengers clearly not impressed

This is a terrible airport. They’ve hugely over expanded and the infrastructure can’t handle the amount of people any more. It used to be good value and convenient - no longer. Avoid.