Birminghamairport Recenzje 

Birmingham Airport is a disgrace and the so called updating seems to have been going on forever. Those seeking assisted travel face long waits for the lifting device and staff to operate wheel chairs. It is disgraceful that when a plane arrives, a member of staff welcomes you with a diatribe that if you can walk you should. Furthermore the departure and arrival toilets are a disgrace.

Hi...I panicked today at the airport as I thought I had lost my phone and was in great distress. I approached the security desk near the monorail and the staff were absolutely amazing in calming me down. They phoned my number from one of their phones and discovered I had the phone in a very hidden pocket in my bag which I had not looked it. I CANNOT THANK THEM ENOUGH FOR THE WAY THEY DEALT WITH MY DISTRESS. So very professional and empathetic.

Shocking , filthy airport with miserable staff and no organisation . Disgraceful

Swissport is destroying the reputation of birmingham airport by hiring illiterate and racist staff members.

Been flying in and out of BHX at least 3 times a year since 1995. It used to be a relatively stress free experience with far better waiting arrangements after security. Don’t recall ever having to wait that long to get through. Then something happened.

“Upgrades” were made, allthough I refer to these as changes rather than upgrades. When you have to wait an hour to just get to the point where you are scanning your boarding pass it is a major downgrade. And then another hour after that to get to a point where security pull your bag to one side, and then wait another 15 minutes so they can put their gloves on to paw and poke and some sandwiches you brought ( only made them because the food is expensive and rubbish inside). You need the patience of a saint as you have spent the guts of two hours walking up and down a seemingly endless snaked line. Staff running down queues bellowing out calls for anyone with a flight in the next hour to follow them.

In comparison to not so distant times, the organisation could only be described as a shitshow.

Prepaid to park at Multi Storey Car Park 2 next to the terminal for 13 days spanning 1st Sept to the 13th Sept 2026. When I arrived at 5.30am the car park was in darkness with the automated sensor controlled lights not working, this has been a problem for a while now!!! I proceeded to park on the open roof top area. When I exited the car park I noted that one of the two passenger lifts was out of service, not ideal but at least one lift was in service.
When I returned on the 13th Sept at 7pm I was greeted with both of the two passenger lifts being out of service, I and other customers were forced to carry heavy baggage up several flights of stairs, less that ideal, furthermore the car park lighting was still not working and we had to proceed through the car park decks in darkness.
This was a very poor experience and one which did not feel particularly safe or secure.
On the plus side the ANPR technology did work well, pity nothing else worked well.
A disappointing experience having paid a premium cost to park within the airport complex.

The airport:
Arrival to car park 2 was smooth and well signed. Getting from the car park was more challenging because the signage in car park 2 is sadly lacking. Both lifts were broken so we had to carry heavy suitcases down the stairs.
In the terminal is where it all goes to pot. There is a desperate shortage of seating, so you cant sit down because they’re all full. If there had been a problem in Wetherspoons, no one would have escaped as there was way too many people there, with huge queues.
We ate in Burger King, standard fodder but the place itself was a disgrace. Bins overflowing, dirty tables, long wait times. I had to clear and clean my own table.
It was the only choice because everywhere else was rammed.
Looks to me like it’s profit above all else at Birmingham airport.
We will not be flying from there again. Ever

06:30 - 10/09/26. Birmingham Airport what an absolute joke. Getting through security took over an hour. Not enough resources at Britains second city airport to deal with the influx of holiday makers. Staff members were generally rude and unhelpful, carrying out Gestapo-esk searches through hand luggage. Made to feel like a 3rd class citizen just for getting on a flight. BS experience - shame on you Birmingham. Book your ideas up. East Midlands, North London airports have a far healthier approach to dealing with travellers.... 0/5

BHX passport control has been Awful long waiting times with few passport desks open. With far To many desks allocated to fast track lane. I’d try use a different Airport or fast track lane and pay extra as service would be better.

For years now Birmingham Airport has and definitely remains the worst airport you can possibly imagine and that is so hard to have to state, as I am Birmingham born and breed!
Birmingham AirPort is an absolute embarrassment and I am yet find one worst that I have encountered in my travels within the Northern Hemisphere!
The entire airport can only be described as a “Toilet” of unclean facilities and shabbiness. And please try and avoid the toilets for fear of catching something…they have even turned off their “happy and sad” toilet review screens as I assume the sad face is totally broken!
From the moment you walk in the door and see the sticky tape hold them down the door entrance mat you know you’re in for a disappointing experience.
None of the air conditioning works and I would question if they are providing the correct levels of fresh air to comply with hygiene requirements.
Then there is the health and safety issues of boarding a plane and leaving everybody standing for 20 minutes in a staircase, how is that safe?
The only positive note is the Staff, obvious all local, that are truly wonderful, helpful, happy people….I feel sorry for them working in this “toilet”!!

Flight out to Tunisia last Saturday 31st August, delayed 1h then delayed once boarded. Firstly the airport was packed even at 4am, even the gents had to que to use the toilet. Weatherspoons toilet was closed so everyone was using the others, smelly urinals blocked toilets , doors hanging off hinges. The worse airport I've every been to is Sharm , Birmingham beats that now, I feel ashamed to be British and to fly out of that airport. Baggage pickup is always slow at this airport too. Why is it you can travel too and from 3rd world country's and they are far more efficient than Birmingham airport? We will now be looking at alternative airports to fly from and we have used this one for over 30 years . The Management needs to be looked at because you have no standards all.

The one star is for the staff who are friendly and helpful though often looked unhappy.
Car Parks 2& 3 were nearly full and parking on the 7th floor of 3 to discover the lifts were out of order very annoying - then had to go over to 2 with our cases to take the only one working lift down.
We had to keep asking where to go as this area is a complete shambles and crossing the roads was dangerous...
The whole airport is very noisy and cramped with too many bright lights & so many mixed perfume smells - very unpleasant
Although the airport wasn't very busy people were wandering round looking for a seat - unless you were buying refreshments in a café there were very few spare seats, with folk having to sit on the floor. Most seats we found were uncomfortable anyway.
Our flight was delayed, then cancelled and we had to work out way back through the system. We decided not to re-book for the following day - we just couldn't face it...

Birmingham Airport is frankly embarrassing.
I’ve travelled through airports in countries that are often described as being less developed than the UK, and some of them absolutely knock spots off Birmingham in terms of organisation, efficiency, cleanliness and the overall passenger experience.
The difference is staggering. You can arrive at airports elsewhere in the world and experience a smooth, well-organised process from check-in through security and boarding. At Birmingham, you seem to encounter queues, confusion, understaffing and poor organisation at almost every stage.
For an airport serving one of the UK’s largest cities and the wider West Midlands, the standard is simply not good enough. This isn't about the occasional bad day or an unexpected problem — these issues appear to have become the norm.
What is particularly frustrating is that passengers are paying increasingly high prices for parking, food and other services while receiving such a poor level of service in return.
Birmingham Airport seriously needs to look at how other airports operate and learn from them. Some of the so-called poorer countries are running airports that are streets ahead of Birmingham.
It is embarrassing that this is the standard we are offering visitors arriving in the UK and residents travelling from the Midlands.

There are not adequate facilities for the number of passengers. I’ve just managed to find a seat (most of them have been taken away to make room for concessions) after wandering around for ages and now looking at a massive queue for the toilets. The whole place is rammed- needs to be twice the size.

The bar must be pretty low to be an international airport.

Visiting literally anywhere else in the world really reminds you how poorly this country is run in every aspect.
No delays whatsoever in our departure airport, smooth process in a lovely airport then arrive back in the uk and as soon as we land we had to wait 10 minutes for a gate then another 30 minutes while one bus takes the passengers to arrivals in 3 seperate groups with even an air hostess commenting how shocking it is having to get people to wait on the plane for so long while having to look at 8 other buses parked up 200 yards away from us. The last group resembled morning rush hour on the tube being made to cram ourselves in while being told there wouldn’t be a 4th trip so make it work when a couple people start getting a bit aggy with the treatment after a long flight, whether they were right or wrong it definitely doesn’t give the driver of the bus the right to purposely slam the breaks on when we get to the airport to teach whoever a lesson especially when there were at least 3 baby in arms I could see that could’ve led to a nasty injury.
Then to baggage claim, everyone collectively thinking with how long it took to get inside the terminal all our bags would be waiting for us but were greeted with 3 different flights being shown on one belt to collect bags. Slowly bags arrive but none from our flight so half an hour later over the speaker we’re told the bags from our flight would be coming from a different belt so we all go to the new belt with bags already coming through which after a while we find out we’re also from a different flight, another half an hour later we were all told to go back to the original belt where all our bags finally slowly started coming through with a large number noticeably damaged with people going to the desk afterwards to complain which I’m sure fell on deaf ears.
After landing at 6am we finally leave the airport at 8.30am.
Why a pretty depressing looking awfully run airport is international is beyond me when literally every other airport I’ve ever been to is miles ahead of it in literally every aspect.
Madrid airport’s large corridors to navigate through compared to Birmingham’s that resemble packed narrow school corridors, Punta Cana’s spacious seating areas for eating and waiting for your flight compared to Birmingham’s cramped seating areas where you can hardly navigate around without knocking someone else’s chair and Munich’s delicious food options compared to Birmingham’s you’d usually have on a Sunday morning to cure a hangover but everyone still gets paid at the end of the month and the boys upstairs still receive their handsome bonuses no matter what so nothing will ever change.

The ground staff are so very very slow here that there is a high probability that your plane will miss its slot and your flight will be delayed. Just waiting for the ground staff to return so we can take off. Absolutely no urgency to work!

World's worst airport. Truly hopeless security. Never more than half the scanners working. More staff employed managing queues than operating scanners. Year after year it is the same. No number of poor reviews changes anything. Hopeless and uncaring.

We visited Bhx yesterday to collect our daughter. I have say, it must be an embarrassment to the staff. The toilets by Jet2 check-in were disgusting. The car park Car park 3 was used. Guess what? The lifts were out of order, so we had to take the stairs. My general sense is that the Airport is badly managed and the facilities, such as they are are under invested and that the whole operation is for the benefit of the shareholders, rather than the passengers or users.

If I could give this a 0 I would! I’ve flown from Birmingham twice to the same destination, both times delayed both times security has taken us a good hour! Staff could not care less, the facilities are awful, everything is co ordinated poorly and I’ve seen a more people running to catch their flights because of time spent at security! Can safely say I will avoid this airport going forward, and Birmingham should take some advice from Manchester, Heathrow even East Midlands on how an airport should be run!

​The main issue with Birmingham Airport is that it attempts to operate as a major international hub without the infrastructure to support it. Passengers are crammed into a main departure area that is far too small, regardless of how many food outlets are crammed into it. Management continuously pushes to expand business without recognizing a basic reality: more flights mean more passengers, which requires more physical space. Delays are practically guaranteed, and you can count on queuing at almost every stage—security, passport control, and baggage collection all suffer from severe staffing shortages. While upper management frequently touts growth goals in the local press, they seem focused on raw figures rather than the reality on the ground.