Birminghamairport Recenzje 

6:30am out of Brum going through security with two year old and a three month old grandchild.
After passing through security screening and collecting our belongings from the scanner conveyor, my wife is being harassed by an Asian looking security guard to hurry up. Bear in mind my wife is holding a two year old granddaughter whilst try to collect her belongings & put on her shoes.
I calmly reminded said security officer to bear with as we've got a small child to consider.
For some reason this made him very angry at me, he was repeatedly shouting 'chill' just chill and what's the matter with you? To which I calmly reminded 'said' security officer that we had a small child and things take a little longer. This only seamed to exacerbate his mood..... He manner was very confrontational & rude.

Apart from this guy, all other security staff were lovely.
Maybe he was having a particular bad day, but that is no excuse in a customer facing environment particularly where you may have nervous passengers.
Suggest he's re-calibrated in all things customer service or moved away from a public facing role.

It took longer to pass through security than the aircraft took to fly to Mallorca.
Not acceptable.
The retails stores and food outlets must suffer as people have to remaining time to use them.

Airports, and the security services therein, form part of the national infrastructure. Birmingham Airport, in my opinion, fails its customers at the crucial security lines. My recent experience saw me take nearly 2 1/2 hours to clear security only making my flight by the skin of my teeth. The management of the security process was chaotic to say the least. Several of the security scanners were closed, even though hundreds of passengers were backing up. Very poor service indeed.

New security facilities are appalling. Extremely long wait times and poor service. 2.5 hours still not enough time to get into terminal, no time for food and drink. Rapidly becoming worst uk airport

Unfair charge parking fine after staff member advised I was good to go.
Went to Birmingham Airport to collect my Mum and Aunty after their holiday, and both are blue badge holders which allows 30 minutes free parking in the main car park. On the day in question I moved very quickly to get both my Mum and Aunt in the car as well as my Aunts wheelchair and then went to the office in the car park to tell them I was now in the process of leaving. After speaking to the staff member who at first was most uuhelpful he finally checked the screen and advised me I had a green tick meaning I was within the 30 minute time allowed and that I could exit the car park. I went 4 minutes over the time allowed as I had to wait to reverse out of the parking space and there was also a queue waiting to exit the car park as it was a very busy period. I have appealed the £60.00 fine on these grounds and have been advised that as I was in breach of the 30 minute rule the fine as to be paid. Just so anyone using Birmingham Airport is aware they do not give a toss about disabled people or the time it can take to get them into a car and out of the airport.

I don’t normally leave negative reviews over something as small as £18, but the process of trying to obtain a refund from Birmingham Airport has become ridiculous.

I booked airport parking and Express Lane directly through the Birmingham Airport website in February 2026. The Express Lane tickets were for three of us and cost £18 in total. Unfortunately, when we travelled we were unable to use the Express Lane service, so I subsequently contacted Birmingham Airport to request a refund.

I provided my booking reference, email address and evidence of the booking/tickets. On 24 July I was told that my details had been forwarded to the relevant team and to “allow up to 10 working days to receive your refund”.

Ten working days passed with no refund and no further communication, so I chased it.

Since then I have been repeatedly asked to provide further information because Birmingham Airport apparently cannot locate the payment, despite their own admin system showing the booking as “PAID”. I have even gone through my bank statement and provided what I believe to be the corresponding transaction in an attempt to help them resolve it.

I have also explained that Birmingham Airport changed its booking system after I made the original booking. In fact, before travelling I had already needed to telephone the airport because the new system couldn’t locate my booking, and it had to be added back onto the system.

I have now been told that a ticket has had to be raised with the creators of Birmingham Airport’s booking system to investigate what has happened.

To be fair, the member of the customer support team I have most recently been dealing with has tried to help and has herself acknowledged that this should have been a very simple matter to resolve. My criticism is therefore not directed at her personally.

However, from a customer’s perspective, this is incredibly poor. Birmingham Airport accepted the booking, issued the tickets, shows the booking as paid and initially told me I would receive a refund within 10 working days. I don’t think I should then have to spend weeks providing increasingly more evidence because their systems cannot locate their own transaction.

It’s only £18, but that’s really not the point. We paid for a service we couldn’t use and I simply want Birmingham Airport to refund the money.

Nearly a month of correspondence to recover £18 is completely disproportionate and has left me very disappointed with Birmingham Airport’s customer service and booking systems.

Another extremely poor experience at Birmingham Airport.
After landing, we were left sitting on the aircraft for over 15 minutes because there was nobody available to connect the steps and no buses to take passengers to the terminal. It was particularly frustrating to hear the captain come on and essentially say that this was “just another typical day at Birmingham Airport.”
Even more telling, one of the cabin crew mentioned that he travels extensively around the UK and the world and that Birmingham is, by far, the worst airport he experiences.
Delays and operational problems can happen at any airport, but when such basic issues appear to be routine, it reflects very poorly on the airport’s management and passenger service.
Sadly, once again, Birmingham Airport has delivered a very poor passenger experience. The airport really needs to get its act together.

Just how bad can it actually be? Total chaos, poor signage, long queues going through Security. A totally shocking experience.

No smoking after security check in, but still sell tobacco??? Will not travel from here again, toilets were also disgusting.

Worst airport in uk, toilets resembled a third world airport with faeces over seats and over the floor , filthy , no toilet role in mens , all in similar states . Appalling and embarrassing.
Stinky toilets and general unclean vibe across airport and facilities , lack of staffing and poor standards.

Nothing ever seems to be completed! I agree airports need upgrading and modernising but this airport always has a disruption somewhere in the terminal causing pinch points and disruption.I would like to arrive and be able to proceed to my appropriate area without unnecessary delays.The shuttle bus from car park 7 was absolute disgrace.. dirty exterior and very dirty inside with old gum on floor and a general air of neglect and this was in the morning so no excuse to say it's general daily grime and packaging.

This isn't really about the airport, but a few members of staff there. I arrived on a domestic flight and stupidly walked out of the secure sector without my suitcase. I found some airport staff, who sent me to check-in area 28. There I used a phone to speak to the luggage people who told me to go back to find a member of the airport staff. I did this only to be told to go back to area 28... and this repeated until eventually one sent me to lost luggage. Andy (I think) at lost luggage was really nice, but also suggested one more try with the airport staff. I went hunting for someone I'd not tried before and spotted two people - one was running the Travel Assist stand. They were both great and although they couldn't get the bag, one took me to someone who could (thank you). Joanne was stood with a friendly police officer... And she was amazing - she sorted it in a few minutes and would hardly accept some grateful thanks from a silly passenger. There are some who didn't seem to want to help, but four and a nice policewoman who really did. Thank you. And to the airport managers, look after these good ones, and encourage the others to be more like them!

3 and half hour delay due to the airports not having a working luggage transit....3days in!!! Told to go to gate 1-20 then when there told to to to gate 40..other side of the airport. Then get on the plane for 1 hour on the tarmac as the wheels are melted into the tarmac because of where ground staff put the plane. The airport is a disgrace!!! Is there a way to sue them...time there was as irs not the airline they were brilliant its the badly run airport!!!

Avoid this airport if you can...I arrived 2 hours before my domestic flight and spent 1 and half hours in the most horrendous queue.....the lifts to departures floor were closed with long queues and staff only letting so many through at a time....reason was upstairs at security was a nightmare! I only made my flight because i asked to be let through....the heat was unbearable. Please allow 3 hours plus if you're flying through this airport.....horrendous.

Major security delays continue despire press releases claiming otherwise. Staff shortages causing queues even on a Sunday afternoon, hate to imagine the chaos on a Friday or in the morning.

Airconditioning faults continue to affect the majority of the airport, obviously worse in summer.

Faults with the display boards continue, with some missing flights, some switched off, all missing updates on departure times and gates available elsewhere, several at gates only showing adverts.

Good public transport links if you live near by.

Birmingham airport has got to be the worst in the world. We travel several times a year and there are always issues. If not the queues, it's baggage issues, bus to terminal waiting, long walks to everywhere (herded past so called duty free) and the sheer cheek of charging an extortionate price for everything. Food being mainly rubbish. Even dropping someone off. It cost me £7 for 5 minutes! Joke.

Must rank as the worst UK Airport. 2 hours from arrival to getting through security. Queues are created on top of queues by staff. All staff working independently rather than a coordinated effort. When asked politely why they are creating an extra queue, staff couldn’t care. Airlines should open check in earlier than 3 hours and you should allow a good 4-5 hours if you want to get refreshments at the end of your two hour journey of under 1/4 mile.

Absolutely shit - lost our luggage . bloody awful. Took 4 hours to get through security

Plane was late leaving as baggage was counted incorrectly. To find out there was no extra bag . Mis counted by staff.
Piled onto a bus like cattle on the return flight .Hot and sweaty with all the other passengers.Returning passport control absolutely shocking. 45 mins to get though is the last thing you need after a long flight .absolute Joke .

Having used the airport on several occasions it is hard to give a positive or average review.

On my most recent visit: The security seem to be a law of their own - clearly discriminating against different people and then when you query something they get aggressive and tell you to get out. On whose authority? On what threat? Just a simple I don’t want you to question me and then try and kick you out.

Aside from the security the airport has poor air conditioning, cramming thousands of people in and creating stewing scenario.

The food courts are dirty and unclean at all times.

Serious overhaul needed to address the never ending carnage that is Birmingham airport travel chaos.

I have submitted this complaint formally - let’s see how the airport respond.