Biasi UK Recenzje 

A New Chapter with Biasi

Having recently experienced Biasi’s latest boiler range and product training, I’m genuinely impressed. Their remastered models, competitive pricing, advanced technology and strong focus on customer care show real potential to make a significant impact in the market.

The training was second to none, and Director Rav Singh’s vision, drive and commitment to moving Biasi forward were clear throughout.

HPS Gas Tipton — 0121 769 2899 — is excited about the potential of working closely with Biasi and introducing this impressive new range to our customers.

A big thank you to Rav and the dedicated Biasi team in Willenhall for the outstanding hospitality. From all of us at HPS Gas Tipton, we look forward to what could be a very exciting partnership.

Always a very quick response and answer from technical when you contact them.
My previous BIASI boiler gave 19 years service, no problems, that why I chose BIASI for my replacement.

Was huge mistake to install this stupid boiler where you want hot water in shower and just not happening . From 5 mins shower turned to 20 minutes just impossible to set up water . Getting sick of it as we spent lots of money for heat in the room and hot water rated A and reality is that this boiler is just sick of faults , never work in shower as long you dont let hot water go from tap . Absolutely unreliable boiler therefore we as well we charget a lot from gas too. How is possible in 21 century that you spend in shower 20 minutes due to changing water temperatures and you moving changing cap to half millimetre🤮🤮🤮

I would give them nothing but it won’t let me have problem heating on year and a half under warranty boiler cuts out every 5mins and trips main fuse board so solution is no problem with boiler the gas man will test it by by passing the mains you run an extension lead to the boiler to work it and hope you live when you plug it in if you do try phoneing them up what customer care? Your serial number is wrong you get unnecessary attitude no management available do you think your a qualified gas engineer who knows better than they do just rude and dangerous.

Hi on going issues with boiler.
Very poor customer service and lack of professionalism.
Not interested in getting problem resolved quickly.
Won't even speak to you.
Be careful....

3rd party technicians brilliant.

Change terms of the warranty after you take it out and charge £120 call out fees without actually doing anything.

They offer quality boilers at affordable cost with long term warranty... They offer a free training , gives a valuable amazing knowledge provided by nice welcoming staff (Nicky & Rav)... Wishing them all the best 🙏..

From the day it was installed, this boiler has never worked properly. I installed a Biasi Basica Cond model and it started having problems from day one.
Every single month parts were replaced in an attempt to make it work, but the issues never stopped.

Italian customer service was absolutely terrible. Even after contacting the parent company through a lawyer, they refused to replace the boiler. No real support, no responsibility taken.

In the end, I had to replace it at my own expense with a Bosch boiler — and since then, zero problems. That says everything.

I wasted around €1000 between the boiler and spare parts. One of the worst experiences I’ve ever had with a heating system. I will never recommend Biasi and will share this negative experience whenever possible.

I promised this review for the patience and help from Bobby.
A big massive shout out to bobby on technical helpline. Found him very knowledgeable and patient to fix an older biasi Riva he . He help me from start to finish to set up a new PCB I fitted. He made my day ,and my whining customer who was crying last night. Tbh always their technical guys top notch in getting the problem solved .
Thanks again Bobby your help is greatly appreciated
Thanks Dave Birmingham boiler repairs

I have installed Biasy 25 in 2021, as I been reassure that they got better and the warranty is good.
Guess what, the boiler start giving problems in 2024, called Biasy they come fixed the issue and said that I have to pay because it was not manufacture problem.
Avoid these boilers, they are cheap for a reason, and I will not count on their warranty either.
You have been advised.

Worst company, doesn't have a proper engineer to fix any problem

Very good thanks

You never truly appreciate a good boiler, like a Worcester Bosch until you live, or move into a house using a Biaisi. Ever lived somewhere, where you never think about the boiler? Probably wasn't a Biaisi. Don't buy a Biaisi. Terrible boiler. Works a bit, dies, requires repressurisation every few weeks and occasionally makes horrendous sounds like it'll blow and your house is going with it.

Had boiler fitted from engineer April 2025. Moved into property in September 2025. It was ok for a short time but kept bringing up fault codes and not working. I called Biasi in Walsall West Midlands ,and was advised the warranty hadn’t been registered by engineer. I sent the paperwork over myself and they advised they can only cover for 1 year instead of 5 years because it’s supposed to registered within 30 days. ( don’t know why that matters along and is fitted by qualified engineer and have paperwork) but I can live with that. I called today after few days of the initial call because we was out of Birmingham due to first cousin passing away with cancer within a week of being diagnosed . I rang Biasi and spoke to so called lady (NICKY ?) and she was very rude in her tone from the start . She starting asking me questions about technical side of the boiler which I haven’t a clue. I told her we have been away at relatives and funeral, to my shock in her rude tone said I don’t want to hear stories !!!! I was shocked and very angry and said that was a horrible thing to say to somebody who has just lost a loved one!!! I was trying to explain to her the reason I hadn’t been contact again is because wasn’t at home .
She then said that I have to call their engineer myself and might have to pay a call out charge for this .
I’m still in shock how this person is allowed to speak to customers and when I asked to speak to manger she told me she was the manager . I stating I was going to complain and could I have her name and she said NO
Biasi really need to look at hiring staff with a little common sense and humanity and customer skills. Since then I have spoke to various gas engineers and have been told that these latest Biasi models are the worst ever and have so much manufacturers faults etc and some engineers refuse to fit them !!!
Absolutely shocking service and product .

Boiler failed because of electrodes. My gaurantee was worthless as they said I needed to pay a call out charge and for the parts as they were no longer part of the gaurantee!

I recently ( my fault completely) made the mistake of wiring the existing controller to a new biasi rinnova adaptive boiler it ended up blowing the PCB
I purchased a new PCB and fitted it I followed the instructions that came with the new PCB and managed to Set it up unfortunately when I turned it back on it came up with a fault code I rang biasi technical department and I was put through immediately and put straight onto a technician who talked me through the whole process from start to finish I was on the phone for at least 15 minutes I can honestly say the technical department at biasi are extremely knowledgeable and are more than happy to help with any problems as for the new boiler range they are brilliant every thing is so accessible and easy to change well done biasi 👍

The boiler I had was just not very reliable or long lasting. Kept breaking every year and costing me lots of money in repairs.
The PCB board went twice in 3 years, the tank at the back broke. Every year something different broke.
So at the end I replaced it with another brand boiler with a 10 year warranty. You can guess which brand.

Plus 1 star goes to Biasi tech support staff who genuinely tried to help the boiler engineer every time it broke.

Had a good experience

Brilliant service from nicky and the team at biasi UK, nicky has always helped and supported my enquiries whenever needed, I cannot thank her enough for all the service she has provided for me. A+++++++.