Avis Budget Group Recenzje 

Bergamo, Italy.
Will not give the car you have ordered. Will give you a worse off car and claim it is in the same ‘insurance group’. Staff are unhelpful and rude. Will speak fast knowing you don’t understand and ask you to sign paperwork knowing you are tired and want to leave. As I anticipated, I had made a full video of the cars exterior and interior knowing once returned with not a mark added, previous blemishes would be blamed on me. They sent an email which I could not read showing photos of damages already present on the car, blaming my self and sending over a bill. I have instructed them to resend the email in English, and if my money returned then my solicitor will make contact. I also sent proof that the damage was present when I collected the car. Horrible yet very expected experience.

I am compelled to share my deeply disturbing experience with this joke of a company called AVIS, an encounter that has left me shaken and appalled at the blatant discrimination and prejudice I faced as a customer. My hope is that by sharing my story, others may be spared from the deplorable treatment I endured.

I have taken out numerous rentals with the Avis London city airport branch. 99% of the time i have had the vehicle for a week or two. (max)The staff in this branch have always been helpful and polite since the very beginning. I always used the same 2 cards to make the bookings and have never had an issue renting vehicles from that branch.

I had my first encounter with the Heathrow branch, when my vehicle of choice was not available in my local branch, so I reserved the same vehicle at Heathrow (luckily i thought) at a cheaper rate, and made the 30-45 minute train journey to the airport.On arrival, I spoke with a representative, who matched my details via the documents I provided, but when it came to payment he stated he could not release the car with the bank cards I was using (bare in mind these two cards are the same cards used in my local Avis branch to release at least 8+ rentals) I explained myself and asked to speak to a manager.

From the onset, it was evident that something was awry. The manager at Heathrow T5 demonstrated a shocking level of bias and prejudice towards me, treating me with an utter lack of respect and dignity. His behavior left me feeling humiliated and targeted solely based on factors that should never influence customer service.

Attempts to seek clarification or fair treatment were met with a dismissive and pompous attitude, making it clear that this was not an isolated incident but rather a pervasive issue within the company's culture. I am left with no choice but to discourage anyone considering Avis from subjecting themselves to such discriminatory treatment.

As a former Avis preferred member that has spent a considerable amount of money on probably over 12+ rentals within 2 years. The discrimination I faced at Avis (Heathrow) is inexcusable, even after filling a complaint to their security team, no action was taken no reply apart from generic message stating they have received my email and then the had the audacity to ban my account. I implore potential customers to consider alternative rental options. No one should endure the degrading experience I went through, and supporting a company that engages in such behavior only perpetuates a toxic and harmful environment.

In the interest of justice and equality, I urge Avis to introspect on their discriminatory practices and take immediate corrective action. Until they demonstrate a commitment to treating all customers fairly and impartially, I will continue to strongly advise my family+friends and now the public, to stay away from this rental company.

Choosing a car rental company should be a straightforward decision, but my experience with Avis has shown me that not all businesses uphold the values of fairness and respect. Their own staff warned me of the discrimination that happens in certain branches. Let my unfortunate encounter serve as a warning, and may others choose a company that values the dignity and equality of all its customers.

Other rental companies
sixt
sixt.co.uk
Hertz
hertz.co.uk
Europcar
Europcar.co.uk
Enterprise
enterprise.co.uk

Worst company ever they made me pay for a new tyre as it got a nail in it from off the road. £250 plus excess of £1500.
It’s not like I crashed the car or deliberately damaged it it’s wear and tear no one can see a nail in the road but every can see the car infront just a joke of a company the company need to understand general wear and tear and something that is un avoidable unless your crawling along the floor infront of the car to make sure there’s no nails in the road…..

Me cobraron un dia mas aunque haya devolvido el coche antes de la hora fijada en la caja de devolucion!

Hired a car from marseille airport on 13/9/23,
Picked up a camera speeding offence.
Avis charged me €42 on 24/9/23 for administrative costs in supplying my details to the Police, I paid the fine.
On the 8/12/23 Avis once again took €42 for admin costs. Cowboy outfit.

I had a very good experience with Avis in Birmingham Airport! Flew in late from Ireland after a busy work day and the staff were brilliant, very friendly and efficient - I think I was out of there in less than 20 minutes with the car - Ima (apologies if this is not the correct spelling!) behind the desk was fantastic - very efficient and friendly. Overall great experience and will be using them again!

Excellent customer service from Antonia at Luton Airport Car Rentals. Compared to Europcar, I would rate Avis/Budget 100x more than the scams of Europcar (STAY AWAY!). I was not upsold any insurance by Antonia, and it was a quick exchange when collecting the car and dropping keys back. I got full deposit back, both times (I had to renew twice), unlike Europcar which I renewed each time they took a deposit again and each time never got the full amount back. Antonia was honestly the best, and was so helpful and made my life much easier with every step. I mean I am put off by the scams of hire cars, but without a doubt would go back to Avis Budget Group at Luton airport if I ever needed to (hopefully no more car issues in the near future as a month of not having my own car was not ideal).
Thanks again Antonia, you deserve every one of those 5 stars and to the other lovely gentleman at the desk I never got the name of!

Absolute gangsters,donot Hire from.Hire car pick up Birmingham Airport, drove to Leicester, front side drivers side tyre almost flat, only went to UK for relatives funeral,had to keep inflating tyre until completely flat Sunday am, eventually had enough, telephoned number provided for tyre service, contractor arrived few hours later, had to get a lift to funeral,returned car on Tuesday morning to Birmingham Airport UK before agreed 10am drop off, filled up tank with petrol,97 miles clocked, parked it up, Mohammed walked over to me,checked car, I explained all the problems I had with tyre, the dash was still flashing a msg about the air pressure, he said ok, I didn't sign anything,he said that's you done, went to get my flight, saw an email invoice telling me there's a miscellaneous charge of £203.20 plus VAT, immediately telephoned AVIS customer service, I explained the tyre problem, was informed a case would be opened, I asked repeatedly what the charge was for, said he didn't know but would receive a communication soon, received nothing until I checked my credit card statement and there was the charge, car was NOT damaged,only 97 miles, couldn't use it much due to tyre issue, returned with full tank,dodgy scamming business model,will never ever use AVIS again, all this after a very upsetting weekend attending a funeral.Have sent email requesting full refund of this mysterious miscellaneous charge, terrible, appalling business to deal with, AVIS CEO Joe Ferrano should be embarrassed and ashamed of this utter scam of a company.

Straight up Ponzi Schemes. All airports of North Carolina.

Had a terrible experience hiring a car from Avis. Such poor reviews but thought how bad can it be. Firstly they gave me a car with dents and scratches all over. Of course they didn't mark half of these on the inventory, I had to point them out and takes dozens of photos myself. Several alerts on the dashboard requiring attention too which was concerning.
On the return I handed it back with a full tank of petrol but was later charged for a full tank of petrol (£78) as well as a "crossing the border" fee (£30) which I wasn't advised about (even though I made my intentions clear I was doing this).
I called their customer service number and it took several weeks for them to accept fault and refund me but the 15 minute call cost me over £20 on my phone bill.
Absolute headache and felt like theft charing me for petrol even though I went out of my way to make sure I filled the car to full before returning it.
Awful service, will never go near them again.
Took this to BVRLA which was a waste of time because AVIS only offered me a £17 voucher towards my next hire car as an apology.

Merci à M. ANWAR POUR SON AIDE ET SA GENTILLESSE. C'EST UN MONSIEUR TRÈS SERVIABLE

Awful experience with budget in Istanbul. We booked and paid for a 9 seater van on the website, for 8 people a few months in advance of our holiday. Having already arrived in Istanbul, less than 24 hours before we were due to pick up the van we received a call from Budget to say that they didn't have a van, the best they could do is replace the 9 seater van with a 5 seater car.

As we had no other options we booked two 5 seater cars the night before pickup. One person with a license and credit card, the other with license and debit card. When we arrived at the pick up location, the person on the desk said they cancelled our booking the day before because the 9 sester van we paid for from their website doesn't even exist. We weren't allowed to rent a car with a debit card and the other driver couldn't rent them both on the same credit card. No one else in the group had both credit card and drivers license as we had only needed one for the van we booked. So we were stuck with only one car for 8 people. Budget did nothing to help and provided no compensation for cancelling the booking last minute.

Half of us then had to taxi to another rental company who luckily could provide a car last minute, paid for by debit card.

After all this they said they couldn't provide a refund for the van at the Budget desk, so we would have to phone. We are still in the process of trying to get a refund for the van, on the phone they keep passing us between different departments and requesting evidence that they were unable to provide us with the van that apparently doesn't even exist.

Hired car in Morracco returned vehicle with one bar short of a full tank and they charged me £30. On a fiat 500 this would have been a full tank over there. It’s been 8 weeks since returning and still not received my deposit after numerous phone calls. Customer service is a joke and get the feeling they are not interested in returning my deposit. Company is a scam and should be avoided at all costs.

Don't rent a car at Avis Budget at Gare Montpellier. We were too late to collect the car (I thought FROM 1300h, but is was AT 1300h). I payed online for the whole week. But car was already gone at 1600h. No car, no refund. Payed 370 euros for car rent and insurance for a whole week. I said than I collect a car tomorrow? No, they said, you were too late. No car, no refund. I would understand if I had to pay for 1 day. Because it was a misunderstanding from my side. But Avis Budget kept my money I payed for a whole week rent (370 euros) , and they rented the car to someone else. They had no loss, and should pay back the rest of the amount to me. They were not friendly over the phone, they did not explain anything to me, they did not send me an email. This company is corrupt. They still have my 370 euros I payed August 17th. They only repeat and repeat : no car, no refund. Now September 24th. No reaction, no money.

Rented a car in Lanzarote. I had no issues during pick up and drop off. They then took €140 out of my account without any correspondence.

After extensive emails back and forth I was informed that this was because the car was returned without an aerial. It never had one!

I asked for an invoice for the cost of the aerial but they couldn't produce one. Gave an excuse of they buy in bulk so can't provide one. Part of the fee was around €50 in case they damaged the car screwing the new aerial on!

I researched it and a genuine aerial would have been no more than €20. The only theft has taken place here was by Avis Budget.

I took photos of the car and any preexisting damage on pick up. Unfortunately it didn't show the roof, in future (with other companies), I'll have to take a lot more photos. But because I have no evidence and the previous person who inspected it didn't pick up the missing aerial, the cost is on me.

I can half accept having to replace the aerial, but their lack of evidence, invoice and cost breakdown is dishonest and unfair.

My advice is to avoid or take a photo/video of every inch and removable part of the car.

Boek hier geen huurauto.
Ze zijn alleen maar uit op geld. Vooraf betaald en bij de airport moesten we nog €24 euro per dag betalen omdat de bestuurder onder de 25 jaar oud is. Ze gaven ons een gloednieuwe auto mee met 1400km op de teller deze startte vervolgens niet meer. En ook de motorolie was op. Motorolie gekocht bijgevuld en hij deed het weer. Erna stopte hij weer, hebben we 3 uur moeten wachten op hulp. Taxi naar ons hotel en de volgende dag taxi van ons hotel naar de airport moeten betalen. Bij de airport een 2e auto gekregen hier zat al schade op. En deze schade proberen ze nu aan ons op te dragen. Gelukkig had ik fotos gemaakt dus hoefde we dit niet te betalen. En nu willen ze dat we voor de 1e auto die zij ons hebben meegegeven 670 euro gaan betalen. Terwijl bij het hoofdkantoor en telefonisch is ons al aangegeven dat we hiervoor niks hoeven te betalen. Boek dus nooit een huurauto hier!!!!

Has anyone experienced a situation when hiring a car from AVIS/Budget Car Hire where they were charged unknowingly for full package Insurance.
We recently returned from France where we hired a car from the Marseille airport office. This had been prepaid via BA executive club. On our return home we discovered an extra massive charge on our credit card. Unfortunately, trust comes into play with this practice as we signed on a computer screen what we thought to be our original contract. Someone in the office had ‘discreetly’ added premium insurance without our knowledge.
I have tried in vain to draw this practice to the attention of Avis but they are not interested.
Reading similar experiences on this site it is obviously a culture that is becoming normal. The company must be brought to heel as making money at this level will be short lived. Once a good trustworthy hire company. Sadly no longer. What can we do to challenge such a huge organisation.
Need to draw the attention of this practice to British Airways who offer their service.

2 x billeje på rejse i USA
Vi tilkøbte Avis Roadside Service til den første bil vi lejede. På trods af dette tilkøb havde vi KÆMPE problemer da bilens ene fordæk flækkede. Det spildte vi en hel feriedag på, og vi måtte til sidst selv betale regningen på værkstedet. Det krævede efterfølgende en enorm indsats at få de penge tilbage. Først brugte vi nogle dage på at Avis lokaliserede kontrakten som de påstod ikke fandtes. Derefter svarede Avis, at vi ikke havde tegnet Roadside Service selv om det tydeligt fremgik af kontrakten. Man skal virkelig have tålmodighed og kampgejst i forhold til det firma.

Den anden bil vi lejede (og som var forudbetalt gennem FDM Travel A/S ville Avis ikke udlevere. Vi var blevet oplyst om, at begge i et ægtepar kunne køre bilen (og derfor må anses for at være lejere), men ikke, at "Lejer" og "Driver" er samme person. Da vi skulle hente bilen sagde Avis, at lejer og driver er det samme (diskriminerende over for den anden part der betaler halvdelen af lejen) og at kun driver kan betale depositum via kreditkort. Har man mistet sit kreditkort (eller fx opbrugt kreditten), kan ægtefællen ikke få lov til at betale depositum. Ergo = ingen bil til os.

Nogle danske kreditkort afvises af Avis, selv om der er masser af dækning på kortet. Vi ringede til Nets i Danmark der oplyste, at årsagen er, at en del Avis betalingsterminaler ikke lever op til sikkerhedskravene. Det betød, at vi heller ikke kunne oprette en ny lejeaftale om en bil til erstatning for den, de ikke ville give os pga. ovenstående udfordring.

Det er som om benspænd for kunderne er en sportsgren for Avis.

Vores oplevelse var, at Avis (både Roadside Service og Customer Service) gør et stort nummer ud af at forsøge at misforstå kunden og trække dyre telefonsamtaler ud. En af samtalerne var mere end en time på en dansk mobiltelefon i USA. Måske gør de det i håbet om at man opgiver sit retmæssige krav.

J'ai loué un SUV à l'agence Avis de l'aéroport de montréal.
Deux jours après, il pleut et la voiture part aquaplannning alors que j'étais à vitesse très modéree.

J'examine les pneus : l'arrière gauche est au niveau du témoin d'usure,
quant à l'arrière droit il n'a carrément plus de rainures !!!!!!

Le véhicule est donc illégal pour la circulation.

Et surtout je suis scandalisée de cette situation qui a mis ma fille et moi même en danger.

J'ai évidemment contacté Avis, différents services qui m'ont fait tourner en rond, j'ai passé en tout plus de trois heures au téléphone à tenter d'obtenir une solution.

Par ailleurs j'ai le regret de témoigner que la seule fois ou j'ai obtenu par tél. l'agence Avis de l'aeroport de montréal, la personne a été d'une mauvaise foi inacceptable. En me disant que j'avais roulé avec le frein à main activé comme tous les Français !!!
Evidemment faux, mais surtout malhonnete et discrimatoire.

Je ne relouerai jamais chez Avis, je tiens à la vie !

Zeer slechte ervaring. Ik huurde een auto van 11u tot 23u. Dan als wij (ik en een vriendin) bij Avis aankomen, zeggen dat dat de winkel op 13u ging sluiten maar dat wij de auto mochten laten op de straat. Dit hebben wij gedaan maar achteraf nog een boete gekregen omdat wij de auto op de straat hebben gelaten!!! Verzonnen boete met verzonnen administratieve kosten erbij. Ik hoop dat andere mensen deze reviews op voorhand kunnen lezen, want dit hebben wij niet gedaan en helaas dit meegemaakt. Dieven!