Avis Budget Group Recenzje 

servizio clienti inesistente, tempi di attesa al telefono infiniti, operatori impreparati e incompetenti.
SCONSIGLIO VIVAMENTE DI AFFIDARVI A QUESTA COMPAGNIA

I would like to share my experience with Avis Car Rental to help other consumers make an informed decision.

I booked a rental car through Avis' Tax Free Program for Danish citizens living abroad. My reservation was made based on the terms and benefits advertised by Avis on their website, including:

Free child seats
Free one-way rental
Reduced excess of DKK 1,000
VAT included

Before taking delivery of the vehicle, I carefully reviewed the rental agreement and immediately noticed that the total price did not match the terms advertised on Avis' website. I informed Avis of the discrepancy and requested that the agreement be corrected by removing the charges for the one-way rental and child seats, as these services were clearly advertised as being included in the Tax Free offer.

Because the agreement did not reflect the terms under which I had booked the vehicle, I chose not to sign the rental agreement.

Despite this, Avis subsequently charged my credit card the full amount of DKK 18,970.48, including the following charges:

One-way rental: DKK 3,125
Child seats: DKK 1,249
Loss-of-use charge: DKK 340

This represents a total of DKK 4,714, which I believe was charged contrary to the terms and conditions advertised as part of Avis' own Tax Free Program.

When I contacted Avis to raise this issue, their response was simply that the amount charged matched the amount shown in their internal system. They did not address the discrepancy between the advertised terms and the charges applied, nor did they explain why I had been charged for services that were explicitly advertised as included.

The situation became even more concerning because the vehicle provided to us was significantly overdue for its manufacturer-required service. During our holiday, a service warning appeared on the dashboard, and an authorised workshop confirmed that the vehicle had exceeded its scheduled service interval. As we were travelling with small children, we had to change our holiday plans and limit our use of the vehicle for safety reasons.

In my opinion, customers should be able to expect that an international car rental company will:

Honour the terms and conditions it advertises.
Not charge customers for services that are explicitly included in the agreed offer.
Not charge the full rental amount after the customer has formally disputed the pricing and declined to sign the rental agreement because it did not reflect the advertised terms.
Ensure that rental vehicles are properly maintained and serviced in accordance with the manufacturer's requirements before being rented out.

I have asked Avis to refund the DKK 4,714 that I believe was incorrectly charged under their own advertised terms.

I am sharing this experience so that other consumers are aware of how my case has been handled. If Avis chooses to resolve the matter by honouring the terms under which I made my booking, I will, of course, update this post accordingly.

Achtung ABZOCKE!

AVIS Budget arbeitet mit Subunternehmen zusammen und dieser Anbieter hat uns eine Windschutzscheiben-Versicherung untergejubelt, obwohl diese ausdrckliche nicht gewollt war, da wir das Premium-Paket bereits hatten. AVIS Budget selbst hilft hier nicht weiter und somit hat der Lizenznehmer freie Bahn für Betrug!

I recently left my keys - including a storage unit key that is one-of-a-kind - in a rental vehicle during drop off. By the time I got back to the rental station the next day the car had already been rented back out. In great despair, I was thrilled when the agent, Ishmael Fernandez, went out of his way to contact the renter and connect me with them. Problem solved and I was very, very grateful for the extra love.

Whereas all the other car hire places were open when we got off the evening flight, they were shut. No way to pick the car until the next day, when we had to go back to the airport to do so. They just had a paper note stuck to the desk door saying closed at 10pm. Made us pay for the extra day, no apology.

Ne jamais réservé chez eux pour une location de voiture. J'ai eu une très mauvaise expérience.

Dreadful company, avoid. I would give zero stars if it was possible. My wife made a booking under the name “Debbie” as opposed to the name on her passport (“Deborah”). They refused to give us the car, and they refused to allow us to pay extra and add me as a driver. They also refunded none of the £400 we spent. Their employees in the airport were automatons / jobsworths / “computer says no” types, and they did absolutely nothing to help us. An absolute scam of a company.

If I could give Budget zero stars, I would. Appalling non existent after hire service. We were required to pay for a new tyre after getting a flat and when we returned the car, we requested an itemised invoice to pay and once paid, a receipt of payment. We were told to contact an email address to obtain this. We did not authorise them to debit our account without this. The email was sent, it was completely ignored and not answered and the amount was just debited to our credit card. Several more requests were sent with no answer. A complaint was lodged with Budget UK customer support! This was also ignored as were several follow up requests. We are unable to claim on our travel insurance because Budget won’t provide a detailed invoice or proof of payment or even talk to us. How hard can it be??? Will never use Budget again. This was at Heathrow terminal 5.

Price was too high. Costomer representativei told us we could return car to Broome County airport. When we got there, we were told that they closed the office there last month, however, the drop key box was still available. Again call representative and was told to leave the car in the short-term parking lot along side the two other returned rental cars and to place the keys in the drop box. This was done in a timely manner and we have proof by a picture on my son,s phone. Subsequently, representatives called and sent numerous text messages stating that the car was never returned. We finally (8 days later) got an apology. There is still a late fee on my son,s account. We were NOT late and would like compensation. There was very poor communication . I expressed my dissatisfaction with my employer and they may consider using a different company in the future.

Tästä autovuokraamosta vuokralasin auton ja maksoin netissä sen maksun niin kuin pitää kaikki oli hyvin siitä nyt tuli 20 minuuttia puhelu meillä on tullut joku virhe emme voi vuokrata autoa sinulle palautamme rahan okei raha ei koskaan löytynyt tilille vaan selitetään että emme voi tehdä mitään ja höpö höpö muuta selitetään ja pyydetään anteeksi siis en suosittele tätä autovuokraamoa kenellekään on aivan huijareita täynnä pientä ihmistä helppo huijata

Rented a car in Italy (Fiumicino Airport). The car was in poor condition. Lots of dents and heavily worn tires. Almost impossible to reach customer service. Needed roadside assistance. Waited for 2 hours no response. Finally dealt with the situation on my own.

The staff at Avis Rental Car, located at 216 West 76th Street, provided my family and me with a wonderful experience. They directed us to a car that truly fit our vacation needs, and they worked with us to make a great deal for the family. Khadiza, an employee at this location, was particularly helpful.
Thank you, Avis!

Told me I had a fine with Switzerland police. And charged me £50 to tell me this? £50? Don’t use them

0 stars. Terrible experience from start to finish. We received no response for hours during staffed business hours when our rental displayed a coolant warning, leaving us stranded without support. We returned the vehicle on time (with a time-stamped photo of the key drop) and filled the tank before returning it, yet were still charged for fuel and other unexpected fees. Extremely poor customer service and disappointing handling of the entire rental. I won’t be using Budget again.

Absolutely terrible company. They have charged me 100 euros extra without my knowledge when I returned the car back. I have contacted their customer service to let them know and very poor customer service. Refusing to refund me as these are their charges but did not inform me of this when renting the vehicle. Very unprofessional, fraudulent and unethical company. AVOID THIS COMPANY COMPLETLEY!!!!

Vente forcée et débit non autorisé de 340 € !
​Location effectuée via Booking.com. À notre arrivée, l'agence Avis Budget a refusé d'honorer le contrat initial (véhicule avec coffre pour 4 valises). On nous a imposé un chantage : payer un surclassement de 340 € ou repartir à pied.
​Au moment de donner la carte pour l'empreinte de caution, l'agence a profité d'un bug ou d'une manipulation du terminal de paiement pour valider un débit forcé de 340 € (les deux transactions apparaissent à la même seconde, prouvant l'absence de second consentement).
​Le service client refuse de nous rembourser ce vol manifeste. Une plainte auprès du Centre Européen des Consommateurs (CEC) et une contestation de paiement pour opération non autorisée auprès de notre banque sont en cours. Fuyez ce loueur malhonnête !

des entretiens proposé annulé 1heure avant sans donner d'explication
on nous dit de contacter le recruteur mais on est renvoyé sur une vieillie IA qui ne comprends rien ! quel honte

Ich mietete einen Kleintransporter, zum Transport einer Waschmaschine und ein paar Kleinigkeiten. Vor Ort bekam ich dann ein viel größeres Auto zugeteilt. Auf dem Weg zur Rückgabe kam es leider zu einem kleinen Unfall mit einem im Kurvenbereich geparkten Auto. Die Abwicklung des Schadens war eine absolute Katastrophe. Es wurden einfach Abbuchungen von meiner hinterlegten Kreditkarte in vierstelliger Höhe gemacht, ohne dass ich dazu Rechnungen oder Informationen bekommen habe. Trotz mehrerer verschiedener Kontaktaufnahmen mit dem Kundenservice warte ich nach wie vor (nach vier Monaten!) auf Klärung der Angelegenheit und Rückerstattung, um es mit der Versicherung klären zu können. Nehmen Sie auf jeden Fall einen anderen Anbieter!

Absolutely unacceptable experience with Budget Malaga Airport.

We rented a car on 24 June 2026 through Booking.com. That same night, while driving back from Marbella, we got a flat tyre on the motorway. The biggest shock was discovering that the car had neither a spare wheel nor a tyre repair kit, leaving us stranded in an extremely dangerous situation for hours while cars were passing at high speed.

We repeatedly called Budget roadside assistance, but they either didn’t answer or were completely unhelpful. We were only rescued because the Guardia Civil happened to pass by and help us move the vehicle to safety. The tow truck arrived around 2:30 a.m., but the taxi Budget promised never arrived, forcing us to pay for our own transport.

The next morning we had to pay for another taxi to collect a replacement vehicle, losing part of our holiday. To make matters worse, Budget charged €155.32 to my credit card, even though the rental had already been paid through Booking.com and I had only agreed to pay around €60 for additional insurance. The vehicle was returned with a full tank of fuel, yet additional charges were still applied.

Despite contacting both Budget and Booking.com, neither company has taken responsibility or offered a satisfactory solution.

As a result, I have now escalated this case to the European Consumer Centre (ECC-Net), the Junta de Andalucía consumer authorities, and my credit card provider to dispute the unauthorized charges. I will continue pursuing this matter until it is fully resolved.

This was not just poor customer service—it was a serious safety issue that put our lives at risk. I strongly advise anyone considering renting from Budget Malaga Airport to think twice.

No one there to check car on return. Charged for damage we did not do, immediately sent videos as evidence showing pick up and drop off condition clearly showing that the damage was already there but still no contact from them and the 15 working day response time has passed. How many customers have they charged for the same damage? Shameless practice of ripping off customers and then ignoring them. Unfortunately unable to leave zero stars.