Avis Budget Group Recenzje 

Abbiamo prenotato una vettura all’aereoporto di Brindisi con Budget attraverso Booking. Al ritiro della vettura presso sportello Avis Budget ci comunicano che la polizza assicurativa sottoscritta ci metteva in caso di incidente, nelle condizioni di dover anticipare il controvalore del danno potendoci poi rifare con Booking ( con i loro tempi e modi). A questo punto abbiamo preferito sottoscrivere una assicurazione diretta con Avis Budget, ma al momento del pagamento ci siamo resi conto che il costo che ci era stato proposto aumentava del 42% rispetto al costo iniziale. Praticamente caricano le tasse sulle spalle del consumatore senza essere chiari al momento della proposta. Scorretti, consigliamo di usare altre compagnie di autonoleggio

J'ai réservé lors d'un voyage en Italie à l'aéroport de MILAN/BERGAME un véhicule AVIS /BUDGET
Ma location a été refusée sur place car la validité de mon permis poids lourd était dépassée. Par contre, comme le dit la Loi française le permis voiture est valable 15 ans et était donc en règle et en plus j'étais accompagné du 2ème conducteur qui n'a pas pu récupérer le véhicule.
Il nous a fallu annuler le contrat (avec à charge une franchise de + de 50% refaire un contrat 50% plus cher !!!
Impossible d'argumenter la validité du permis voiture.
C'est de l'escroquerie organisée
Inadmissible
Résultat le cout de la location a couté le double.

Extremely disappointing experience. The price charged for renting two child car seats for just a few days was outrageous—it would have been cheaper to buy brand-new ones.

To make matters worse, when I returned the car I was charged for a tiny scratch located in a part of the vehicle that was practically hidden and had never been inspected during pickup. The pre-rental photos do not even show that area of the car.

I am certain that I did not cause this damage, and I find it unacceptable to hold a customer responsible without complete photographic evidence of the vehicle's condition before the rental. This experience left me with the strong impression that customers can be blamed for damage even when there is insufficient evidence.

Overall, a very disappointing experience. I will never rent from this company again and would not recommend it to anyone.

I was charged £66.10 instead of £12.50 post rental due to an incorrect charge being applied, spoke to Gelo and he got this resolved for me. Great service from Gelo and really appreciated him helping me. Only not rated 5 stars as took over an hour to get through and another 30 minutes on the phone. Other than that perfect.

Janelle is a gem. Best experience of my life renting a car.

One of the worst companies ever to rent from.
First of all when we rented online it said the deposit was 500€ and when we got there they asked 1.100€ and all kind of different taxes, the car had the apple car blocked, the customer service was poorly. When returning the car they tried to tell us that we had damaged the car. Luckily we had a video from when we got it so we proved that we got it damaged. Very disappointing experience!!

Je conteste le dommage (et la prise de caution) qui m'est imputé à la restitution du véhicule.
Vendredi 12 juin midi : remise des clés du véhicule à Marseille Marignan. (Réservation faite par bsp). Le contrat mentionne divers petits dommages notamment sur les jantes avant et arrière droites. La luminosité ambiante et la saleté de la carrosserie (gouttes d'eau séchées blanches) ne me permettent pas de repérer les impacts mentionnés dans le contrat. Je fais le tour du véhicule en le filmant rapidement.
Lundi 15 juin matin 5h20 je restitue le véhicule en dehors des heures d'ouvertures. Je n'ai eu aucun problème lors de la location mais par acquis de conscience je filme le véhicule rapidement, il fait nuit.
Dès 9h17 le même jour je reçois un mail de constat de nouveaux dommages ! Une rayure sur une jante, une photo à l'appui où il n'est pas possible d'identifier ni la roue (avant/arrière) ni le côté du véhicule. Le mail mentionne qu'il s'agit du côté gauche.
Je cherche à contester et il ne m'est pas possible de répondre au mail (noreply) et les cordonnées mentionnés dans le mail +33 (0)97 7403232 et email amènent à déclarer un sinistre ! Je n'ai eu aucun accident lors des 3 jours de location donc aucune raison de déclarer quoi que se soit ! Je trouve par moi-même le mail du service client et leur envoi une notification de contestation avec les videos à l'appui. Les pièces jointes ne passent pas. Le mardi je suis prélevés de 234,23€ (suite à la prise de caution carte). Je renvoie un message au service client qui accuse réception en automatique toujours en rejetant les pièces jointes. Sur leur site et contrat signé je n'ai pas trouvé la procédure pour effectuer une réclamation. Je vais certainement faire appelle à une société de protection de consommateur pour me faire rembourser la somme prélevée indument. dossier AVIS RA 856135851

Ruined our holiday. Having pre-paid nearly £1,000 for the car for two weeks, I was then asked to pay a deposit of €620 to collect the car in Pisa. Due to their crap IT systems, the charge didn’t go through their end, but still came out of my bank account. So they took a second charge of €620, both charges taken from my account. I am now in Pisa with no money, they won’t answer their phones, and despite me sending over 30 emails to every exec I can find, I have only had one disinterested reply saying that “I signed for the deposit so there is nothing they can do”…completely missing the point that they took two deposits. They are a bunch of disinterested, lying scammers and I would never use them again EVER. DONT TOUCH THEM…

If I could give a "0" rating I would. The Avis Group are thieves. I travelled to Rome Italy and reserved the car with expedia & paid for it on the Expedia website, Once in Rome I made the following 2 terrible mistakes: #1) I decided to add another driver when I was at the counter in Fiumicino and that is when they asked me for a credit card #. that they essentially raped with additional charges of 600euros after I got back home #2) when i returned the vehicle, they told me to leave it without a person doing a physical inspection they said it was all ok and then they charged me with damages 300 euros (scratches). I was so surprised and then angered and tried to find a resolution via the US headd office by writing directly to the CEO Mr Choi - forget it - he just punted it to customer service who are basically "not empowered to do anything" - these business practices are criminal. The only way to retaliate with these bullies is to go elsewhere - do business with reputable companies. I am telling you BEWARE and boycott AVIS.

absolutely awful customer service. They sent the documents in a different language and with my name mispelled and I keep calling every week to get them, wait hours on the phone only for them to waste my time promising things they can’t deliver. 1 month later I still dont have the right documents to hand over to my third party insurer. Biggest regret will never use them again.

Rent a car from budget from loves Field in Dallas, Texas. A tire developed a bubble on the sidewall. Called for roadside services to replace the tire with the spare tire. Budget/Avis charged me for the service $92.23. And said that roadside service was not included in the rental. But due to safety, I was not about to drive the vehicle risking a blowout of the tire. They refuse to refund me the $92.23. Completely unsatisfactory.

Helaas hebben wij onszelf te laat geinformeerd over de kwaliteit van de verhuur bij Avis. Wij hebben kleinere auto ontvangen dan geboekt en er werd een schade onder de auto ons aangerekend. Alleen te zien als je onder de auto kijkt. Wat dus niemand doet. Kortom dikke rekening en een heel slecht gevoel. Na afloop geprobeerd verhaal te halen, maar Avis verwijst naar de toko op het vliegveld. Dat levert niets op.

Übernahme Mietwagen nur mit Credit Karte, obwohl auch Debit Karte möglich ist - so wird es in den AGB beschrieben. Dadurch musste ich einen 2. Vertrag eingehen; a) mit Mehrkosten und b) ohne schriftlichen Nachweis (digital). Vertragseinsichten nur über ein spezielles Programm mit vielen Fallstricken/Kostenverbunden.
Hier wird Abzocke im großen Stil betrieben. In meinem Fall mehr als 350 €. Wenn das jeden Tag am Flughafen in Kerry praktiziert wird, ist die Autovermietung nur noch ein lästiges Abfallprodukt, denn der Kunde zahlt immer doppelt.

I was running late for my flight. I wouldn't have made it but Randy Mason Jr, a service agent that took my car offered to drive me to my gate. I made it with 15 minutes to spare. THANK YOU!!

jai loué une voiture chez ABG Blagnac en avril. Lors du retrait il y avait un impact, les vendeurs mont demandé de prendre une photo et de l'envoyer par mail apres le retour. au retour ils ne voulaient pas voir la photo ils mont confirmé que tout se passe par mail. 3 jours plus tard je suis prélevé de 372euros. chose que je conteste depuis 7 semaines, mais les photos ne sont jamais au bon format je sens que je suis en train de me faire avoir et que je ne recupèrerai jamais la somme débitée de force.

Dare una stella è troppo.
Siete dei ladri.
Mai più noleggiare con voi.
E non solo....racconterò a tutti la mia esperienza, così da allontanare tutti possibili clienti

prepaid rental with southwest, went to check in counter they tried to charge me 567.00 for upgrades and insurance. Finely got some old kia 14K miles drove to hotel parked car in handicap parking day later returned car checked in everything fine. Three weeks later get funky letter saying they are charging my card for 1009.00 for a dent, had one picture of what looks like a little scratch on the rear door. As far as I know and the person checking the car in nothing was wrong with the car. I'm trying to dispute it but no one in customer service ( offshore)broken english seems to be able to find out who to talk to???? STAY AWAY

I rarely leave reviews unless the experience is bad enough that I would not want to deal with the company again—and unfortunately, this is one of those cases.

My experience with Avis Budget Group has been extremely time-consuming and frustrating.

Over multiple rentals, I was provided vehicles with serious issues, including:

* Unsanitary conditions (including insect presence)
* Mechanical problems (warning lights and drivability concerns)
* Safety concerns (severely worn tires)

I reported these issues at the time, but no proper resolution or replacement was provided, which directly impacted my ability to use the vehicles for work.

What followed was even worse.

I spent over four months going back and forth with their team, dealing with delayed responses, repeated follow-ups, and lack of clear communication. Only after significant escalation (including formal complaints) did they confirm that a refund was approved, with a stated timeline of 3–5 business days.

It has now been over 10 business days, and:

* No refund has been received
* My bank confirms no transaction was ever initiated
* Client Relations has stopped responding

There is also a discrepancy in the refund amount:

* Requested: $1,213.59
* Referenced by the company: $910.10, with no explanation provided

After months of effort and escalation, there is still no actual resolution.

This reflects a serious lack of accountability, communication, and follow-through, especially after a resolution has already been confirmed.

I would update this review if the issue is properly resolved, but as of now, this has been an extremely disappointing experience.

I prepaid a rental in Madrid back in December at Avis's "Pay Now" promotional rate — clearly listed as the full estimated total. I picked the car up in March, used it for a week, and returned it to the same office, exactly on time.
When the closing invoice came through, Avis had quietly re-rated the entire rental and tacked on hundreds of euros in new "office surcharges" that were nowhere on the rental agreement I signed at the counter. The same line item that was €15.93 on my signed contract somehow ballooned to €231.92 on the closing invoice — a 1,400% increase with zero explanation. On top of that, they re-charged me for the rental itself, even though I had already prepaid it in December. Between the inflated office surcharge and the re-rated rental, I ended up paying nearly €400 in additional charges I never agreed to and never had disclosed.
When I called customer service to dispute it, I could barely make out a word the rep said over the background noise on her end. She "opened a case" and told me it could take two weeks to even get a response. That's on top of the fact that I emailed and no response. So now I'm out hundreds of euros, can't get a straight answer, and apparently have to wait up to 14 business days to find out whether Avis intends to honor the price they sold me.

If you book with Avis, screenshot every line of your reservation, photograph every detail of the rental agreement, and review the final receipt. Their pricing is not what you agree to...

Choqué par l'attitude de Avis/Budget…
Pour faire dans l'anti-commercial, il n'y a pas mieux !!!
J'ai loué chez eux environ 100 jours dans l'année écoulée et il m'arrive tout d'un coup une (pas du tout) drôle de mésaventure... je tiens à préciser que j'avais heureusement souscrit à une assurance couvrant entièrement ma franchise.
Lorsque j'ai rendu un véhicule le 20 avril vers 11h à l'agence Budget de la gare Montparnasse Paris, il n'y avait aucun agent pour faire l'état du véhicule. Environs 4h plus tard, j'ai reçu un mail me signalant que j'étais débité sur ma carte AMEX du montant de 365.98 € (en fait j’ai été débité de 397,33€) pour une rayure à l'avant droit du véhicule. Très étonné du fait, je suis retourné à l'agence pour constater qu'il y avait effectivement une petite rayure d'environs 3cm sous le pare choc avant droit et absolument invisible, à moins de placer sa tête à 20cm du sol !!! 
Je leur ai précisé que personnellement je n'avais perçu absolument aucun choc lors de ma période de location et que cette rayure insignifiante était vraisemblablement déjà présente lors de ma récupération du véhicule… je leur ai demandé de faire preuve de tolérance vu ce dégât ridicule et, je le répète, quasiment invisible sous le pare-choc.
Ils n'ont rien voulu entendre, rétorquant que j’aurai dû dans ce cas le signaler lors de ma prise en charge.
Je reconnais qu'il ne me serait jamais venu à l'idée d'aller regarder sous le véhicule !
Je suis choqué par cet excès de zèle et je pense que le comportement de cette agence frise la mauvaise foi.
Un comportement tout à fait anti-commercial qui n'engage pas à re-louer chez eux...