Avis Budget Group Recenzje 

I came up as a ‘fail’ on the Avis computer at their reception desk due to a glitch in their computer system!
Car hire was refused even though I was able to prove my identity!

Kept me waiting on phone 30 min and as soon as someone answered (btw it says avg 5-8 min waiting time) after quick introduction didn’t like me and disconnected straight away put the phone down +353 (90) 662 7711 by mr rude.
They are putting contact email address on contract as service.clientATbudget-emea.com which is non delivery straight away from their own postmaster.
They charging some RANDOM amount to credit card from USA Avis payment centre absolutely no explanation what it is for

Réservation n°HR138839030

Véhicule réservé via le site eDreams pour 8 jours en Croatie et pour un total de 218,39€. L'état des lieux lors de la remise du véhicule est malhonnête, le loueur vous fait un tour très rapide du véhicule avec une fiche pré-complétée des dégâts du véhicule lors de la remise mais en omettant une griffure sur la portière conducteur et un choc léger à l'avant du véhicule (dans le but de vous le faire payer à votre restitution tout en vous faisant porter le chapeau ?), j'ai dans tous les cas bien insisté pour le faire apparaitre dans l'état des lieux. Le voyage se passe bien, la restitution est tout aussi rapide que la remise, un tour du véhicule en 10-15 secondes, un relevé kilométrique et c'est tout ! Par contre, quelle fut ma surprise lorsque j'ai vu que j'ai été débité de 262.24€ supplémentaire pour les frais de location du véhicule alors que la réservation avait déjà été réalisé en ligne !! Tout ça pour payer une assurance facultative qui était déjà couverte par une autre assurance. Bref ce sont des ESCROCS et des VOLEURS, mieux vaut aller chez la concurrence payer 10% plus cher mais ne pas avoir de mauvaise surprise comme celle-là. Plus jamais je ne passerai par AVIS, lorsque je retournerai en Croatie dans 2 mois, je ne manquerai pas de faire fuir les clients devant leur stand en expliquant que ce sont des escrocs.

I just want to make other potential customers aware of a scam taking place in Montenegro -
I had an additional £389 of services added to my bill for a 6 day rental that at no time were discussed with me. I was not supplied with any paperwork as documentation of what I had signed ( my fault for not asking I suppose).
There is no mechanism of redress as Budget tells me the Franchise in Montenegro is sublet and is not part of the ECRS.

Writing a review for Avis budget in Blagnac toulouse. I stayed there for 2 hrs because
1. i forgot to bring my passport. I thought the us driver’s licence would be enough
2. my rented car was given to another customer. Had to wait for another available.
Then i got a car (uk/china brand unknown) and the gps did not work:( had to return it. And then a gentleman was very kind and helped me. he saw i have been there for a while, he offered me a free upgrade of a more luxurious car: so happy! that is AYOUB!
Can’t thank him enough! bonus; he helped me with the navigation and all the guidance with the new car because indeed! it is a new car - the latest of the Renault espace!
Merci beaucoup Ayoub! you are the best sales person I ve ever met!

I rented a car in Denver USA last september 2023 with a prepaid reservation paied last july 2023. When i dropped off the car the 13th of september 2023 Avis charged me agai for the entire ammount . I still don't have my money back after 9 months ! I sent them all the documets they asked me for to check but they always answer that my situation it's under review . I think they are robbering my money and i'll never see my money back. A suggestion : NEVER RENT WITH AVIS !!

They never followed up on my insurance claim and let the claim expire with a 3rd party after damage occurred to one of their vehicles that I rented.

I reported an accident to my supplemental insurance and Avis Group was no help providing anything on their end. The insurance company eventually closed my claim from lack of a response. Well fast forward over a year later and the only contact I have had with "them" is now from a 3rd party debt collector. They never even contacted me or sent a bill or any follow up on the accident. I do rentals between 7-10 days monthly from them on other car companies, but I really did prefer budget/avis. No longer! Sometimes I book through the avis/budget app and sometimes through a 3rd party. They used to be good but this is so far beyond acceptable. They didn't even contact me to continue their part of the claim that I filled out. I can't imagine I will be renting 10 days a month for 5 years ever again from them! I'm no insurance agent but this is not the appropriate way to handle a claim. I will be reaching out to every regulatory agency imaginable. Apparently, theft is legal if you are a large and inept company. Ironically, I just returned a rental from them unscathed from the exact location where I rented from a year ago from the incident. I used that rental to get to the aiport. Once I land at my destination I open my mail and that's where I find the letter from the debt collector!

Poor car, even worse service and extra charges plucked from nowhere. The car was not what we ordered but the member of staff in the office was not for budging. We returned the car easily on time and it was full of fuel. All ticked off, the member of staff said car was fine. Lo and behold the next day we are charged extra. Still trying to chase this yet attempting to contact anyone at the company is nigh on impossible. Avoid at all costs.

I booked Ford ute for one day over the phone with Auckland and I have been over charged $414.00 people you need to make sure you check final charges I have been charge double by Avis Budget car rentals that's is the last time I rent anything again from Avis Budget car Rentals

Rented from Mahon airport. Was handed car over in less than five minutes, no joint inspection, no damage marked on the contract illustration. I was offered full excess insurance but declined as I have an annual policy with a third party insurer. On return I was ignored by staff and kept waiting for over 15minutes whilst the handover process that had taken less than five minutes for me was unnecessarily protracted for two other customers. Now under time pressure to catch a flight I was then asked if I was returning, said yes and told to leave the keys and go, which I did.

Half an hour later I was sent an email claiming damage and an itemised bill for €180. I asked for the photo with a time and date stamp and was sent one indicating a very small scratch on a wing mirror.

The photo was taken 2 minutes after I had left the rental office. The email and itemised bill sent two minutes after that. A very tight timescale in an office too “busy” to assist a customer or to spare an employee to do a joint car inspection, unless all of this had been planned and pre prepared.

I sent the video of the car with a time and date stamp on pickup a week earlier. The same damage on the “brand new” car, and not marked on the contract illustration, is clearly present.

After “careful consideration” all charges were dropped.

Avis/Budget profit from this as I suspect do local repair centres, and yet fraud, whether intentional or not, is illegal. As a note that I had full excess insurance was made, I suspect I was expected to just hand it over to my insurers who would pick up the costs. A “victimless” crime, but a crime none the less.

It goes without saying that budget have been far from forthcoming in offering any degree of satisfactory compensation-€20 off a future rental, and refuse to engage in a serious discussion about customer service.

There are many car rental agents in most airports. I will, in future, use another company if possible, even if it costs me €180 more.

Habe am 10.04.24 einen Leihwagen von Avis bekommen, 200€ Kaution mit Karte bezahlt laut Aussage des Mitarbeiters ist die Kaution nach Rückgabe des Leihwagen innerhalb von 2-3 Tagen wieder auf dem Konto. Zurückgegeben wurde der Leihwagen am 22.04.24, bis heute habe ich die Kaution nicht zurück nach mehrfachen versuchen den Kundendienst zu erreichen hatte ich irgendwann mal jemanden am Telefon, Aussage der Mitarbeiterin sie könne auch nichts machen, sie würde es nochmal an eine andere Abteilung weitergeben und wie selbstverständlich soll man nochmal 10 Tage warten. Unverschämter und unzuverlässiger geht es kaum.

I hired a car for 14 days during my stay in Fuerteventura this April.
During my time with the car I experienced warning lights on the dash stating check oil and check coolant.
I do not speak Spanish so decided the best course of action would be to take the car back to the airport and speak to the staff to get the car checked.
When I arrived at the airport I had to wait 30 mins to finally speak to an agent at the desk who sent me outside to the car park and said someone would come and inspect the vehicle.
I waited another 30-40 mins for a guy to arrive with a tiny amount of oil in a 1ltr bottle.
The oil was very low so he proceeded to top it up to the minimum as that's all the oil he had with him.
I asked about the coolant which was showing below minimum in the reservoir and he said it was fine.
Now my hotel is a good 45 mins from the airport and given the time I had to wait around I essentially lost half a day of my holiday due to Avis inability to correctly maintain thier vehicles.
I returned the vehicle giving they keys to the agent at the airport and flew home.
When I looked at my online banking I had been charged €25.50 by Avis.
After a few emails it became evident that this was due to the car being dirty.
Now Fuerteventura is essentially a dessert island and we used the car to visit many beaches so dust and sand are obviously going to be on the car by the time you drive over 2,000kms and spend 14 days on the island.
I can find nowhere in the hire agreement that states anything regarding customs being liable for extra costs for cleaning thier hire cars and anything regarding the level of cleanliness expected by Avis on its return.

I have hired many cars in Fuerteventura and the Canaries, but never have I been charged extra for cleaning of them.

I have been in contact via email with Avis who are refusing to refund me this charge despite my bad experience with the car being poorly maintained and the car being returned with a full tank of fuel with no additional damage from when I received it.

It just had dust and sand from normal usage on a dirty dusty dessert island, if I was supposed to clean it before return then this should have been made clear at the time of collecting the car!

Avis / Budget should be ashamed I will never use them or thier subsidiaries again and I suggest you do likewise.

Wir haben am Flughafen Arlanda SE ein Auto gemietet.
Der Mietvertrag garantiert die Erstattung des Selbstbehaltes von der Versicherung Allianz. Die Autovermietung Avis/Budget will uns schon zum 2. Mal einen Steinschlag in der Frontscheibe zuschreiben. Das erste Mal hatten wir vor Antritt ein Foto gemacht, dieses Jahr leider nicht. Nun verlangte Allianz eine Rechnung der Reparatur, die Avis nicht liefert, d.h. wir bezahlen die Rechnung selber, obwohl der Selbstbehalt inbegriffen war.

made error when booking online - once it takes your money you cannot change anything, and are required to cancel booking and re-book - cancellation fee of $89. been trying to get a human and also around 20 emails later and still cannot get a human or any help? Hope when we finally get the car the issues stop?

Unfortunately, there is not an option for zero stars.
Dropped off the vehicle early morning with no damage and 5 months later was charged for damage. After repeatedly calling the company, they could find no repair record for the vehicle # rented and no record of the claim number being quoted to me, I was advised by the customer service agent (email proof) to "dispute the claim with my bank". I was still charged.
I strongly recommend you never rent from these guys - it's a total scam.

Séjour pour une semaine à Bruxelles ! Location de véhicule en arrivant à Charleroi ! Aucun soucis au moment de rendre le véhicule en fin de séjour, et aucune nouvelle du loueur… puis quelle surprise ?
Un recommandé pour une égratignure de 25 mm sur le pare-choc arrière droit… tout ça pour un joli montant de 321€… la bonne blague !
Évidemment pas de contestation possible alors que nous avons les photos sans égratignure et que tout ça n’est qu’une mascarade !! Vraiment à fuir ces gens là ! C’est une véritable honte ! Heureusement que j’ai « seulement » loué l’entrée de game, parce que mon dieu si j’avais pris un gros modèle, je m’en tirai pour un smic avec une égratignure !

Je loue une voiture a 65euros pour deux jours a Dublin. En arrivant a l'aéroport le messieur de l'agence trouve mon contrat et me fait signer sur la tablette tactile en bas de page un encart rouge pour me remettre le numéro de la voiture. Il prend une empreinte de carte. Tout se passe bien. Je refais le plein avant de la rendre. Le mec me dit ok et me refais signer un doc. Je reçois a mon retour une nouvelle facture qui m'a déjà prélevé sur mon compte 87euros de frais supplémentaires !!! Assurance dommage super collision. Assurance accident personnel et housse de filet de sécurité routière et housse de pare brise!!! Je fais une réclamation et on m'envoie le contrat avec ma signature en plein que ces assurances. Mais qui signe sur les écritures !!¡! C'est honteux

worst experience ever - it should be zero star! My experience with car rental - is that the car experienced a significant engine failure, leaving me stranded on the highway for hours. Despite numerous phone calls and assurances from Avis, no towing company was dispatched promptly. Subsequently, the police intervened and arranged for their towing service / as the position of the car was exemly dangerous to me and other drivers. During this distressing experience, the authorities and Avis assured us that no additional charges would be imposed on us.

However, it came as a surprise when Avis billed me for late return fees two months after the accident (around 2 k usd), despite the fact that their car was faulty and had broken down on the highway, eventually being seized by the police. On the day of accident we promptly informed Avis about the situation through numbers of phone calls and emails and were assured by the police that we had fulfilled all necessary requirements and would not be charged any additional fees. For the past two months, I have been in continuous communication with various departments at Avis, but it appears that their tactic is to avoid refunding any money. Avoid!!!!!

Vi havde aftalt en pris, og ende med at betale 3x så meget.

Have made several trips to Edinburgh in recent months and have used Avis/Budget. The first couple of rentals seemed to improve my view of the company, but no, I return a car today and the old "slip the fuel charge fee in and see if the dumb customer notices" trick came out again. Unfortunately I was already through security before I looked at the receipt...should know better, it's almost like this company gives bonuses to their staff for adding fuel fees.