Avis Budget Group Recenzje 

I work for this company for two months and they are absolutely horrible to their customers and Employees.

They charged double the agreed fee, after I returned the car. They then ignored my emails when I questioned it. Basically stole my money.

Not 1 star, 0 stars

These are the worst of the worst people I have ever had to deal with. Hundreds and hundreds of pounds of additional charges which I have disputed and they have just ignored me. My mental health is in a really bad place from this, I have told them this and they do not care AT ALL. They practically laughed at me down the phone when I told them I don't have the money to pay the additional invoices which weren't stated to me before I rented the car and have just completely ignored my emails.

The lowest of the low of companies, complete con artists and just general scumbags. I actually can't articulate how bad the service I have received from them has been.

NEVER EVER give these people your money - evil people with no conscience.

Omg its 6 days gone still now , and yet still no fuel refund, and yet there still trying to take money out of my account, how is this company still trading is beyond me, please people dont make my mistake and use this vile company they are out to rake what they can, they are thiefs and rood and just basically lie through there teeth..

Told me it would be $208 for a one day rental and charged me $406 add fee after fee after fee. Do not trust them.

Car rental in El Paso Texas. Family week to visit elderly and ailing family. Had 3 Elderly people with me in the vehicle. We drove only to hospital, motel, and to the house to help pack the family. The car got a flat tire. We did nothing wrong including but not limited to not driving on the flat. No construction zone etc there was no cause on our part. Pics and videos taken including video of the tow truck company loading the vehicle. Took hours to find a phone number for road side assistance.
Had to drive to airport to get a replacement vehicle. Per their instructions. We complied with everything. All with a 91.5 yr old, a physically compromised 83 yr old and a 73 year old with me at night. I put more fuel into the tank than was used and drove less than 21 miles on the replacement vehicle as we had it for less than 24 hrs.
Have been overcharged, falsely charged for fuel, falsely stated that we drove over 2000 miles (even have pix of the odometer and their own statement shows 20.27 miles driven) and now a false invoice claiming vehicle damage.
Budget & Avis have sent numerous emails stating they can not help b/c they can not find a contract. I even asked for the contract when the car was originally picked up at the airport. Was told there is no contract to give you. Proof of contract and all fuel and originally charges have been provided every single time. (a total of 5 times now) Then a new invoice is sent today stating that there was damage to a car requiring towing. Suddenly budget can find a contract to create a false bill. There are videos of everything being perfectly done and going the extra mile to return the vehicle when no one was there to check us in. No way to upload the videos. The internal processes for Avis and Budget adversely affects the customer. No damage was done to the vehicle the tank was more than full. Customer service is non existent~ we will fight this. We have begged for help and even their own employees will not respond to another employees request to resolve the situation. 11 emails with all evidence provided. This is crossing legal lines. FTC complaint is being drafted. In addition, we are informed that there are potential consumer protection violations. Specifically, that prohibit unfair and deceptive business practices. Falsely charging for fuel an/or for damage is deceptive and/or fraudulent.

I rented a car with Budget Avis at Aberdeen airport on 27th December 2024 for 3 days. We returned car in perfect condition and as of today 27th January we have not received a refund of our deposit. We also phoned last week about it. This is disgraceful & just want to alert other customers to this deplorable service. Thomas Ludecke

I have rented a car back in June 2024 in Canada. My experience with them was bad. First of all, I was told to come on time to receive the rental car but had to wait two hours to receive it making me late for my destination. After I have returned the car, I was then charged $500 for damaged I have not done and now they claim they will take further action without my notice. I have even had full coverage for insurance but I am still receiving letter about having to pay $500 for damaged that were not done by me. It was the worse customer service and rental car company. Please do not rent from here and just pay an extra $20 for a different company. They are the worse I have seen. This is a fraud and scam.

Achtung dieses Unternehmen betrügt seine Kunden mit nicht vorhadenen Schäden ( Man sollte von allem und wirklich allem Fotos bei der Abgabe machen ) sprich den Zustand Dokumentieren auch wenn kein Schaden vorhanden ist. Einschließlich Innenraum in allen einzelheiten.

Never again from Avis, They work with eCollect!

Two years ago, I booked a car by Avis in Düsseldorf. Everything went was fine at that time. I was fined in my trip and I paid that right away. Some weeks ago I got an aggressive email from eCollect AG (debt collector or Inkaso) that I need them a huge fee because of my rental, otherwise they would go to court. And because I had not reacted to their previous warnings, I need to pay a penalty on top of that. Totally false. They did not send me anything before, and did not ask for any money earlier. This is terrible service from Avis: instead of contacting their customers and asking them directly, they sell the debts to debt collectors. I contacted the customer service (both mail and phone) and of course did not get any response.

Final charge 30% more than when I made reservations. Agent at counter didn’t disclose the charge for use Sunpass. She just ask me where I will use the car and I said I will go to Miami. Then she said” oh you definitely need Sunpass” and just booked for me. If she told me the price of Sunpass, I definitely won’t choose this $13/day Sunpass. After return I called the 1-800 number, even I choose custom service, not new reservation, the person answer the phone always tell me they are new reservation. And transfer me to the customer service, never had any people answer the transfer, wait 40 minute two time nobody answer. Just now, talked to a supervisor who can directly answer the phone in reservation department. But he still can’t do anything and has to transfer me to custom service department which feels like doesn’t even exist! Very bad experience use budget rental. Very bad.

Jet2 booked us an Avis Budget rental car in Madeira. It was a total nightmare.

Break problems and flat tires when the car was collected. Inaccuracies in their paperwork. Upsold us on a broken navigation device.

Nobody at their customer service line or email address picks up the phone or replies to emails.

Now I'm getting unexplained charges to my credit card from them.

I didn't feel safe driving their vehicle and I'm worried they're taking money out of my bank without my permission.

Avoid like the plague.

3 mois (aout 2024 ) aprés remise du véhicule (avril 24 ) à aéroport de queenstown (NZ ),( le réceptionnaire n'avait pas le temps de faire l'état du véhicule remis),
nous recevons un ordre à payer pour 4 916,25 NZD pour un froissement de tole sur aile avant ( ayant nécéssité 630 NZ D de travaux! )
Engagement de Avis Budget de nous rembouser la différence lors paiement de la partie adverse (travaux certainement insignifiant ), à ce jour et aprés plusieurs échanges, toujours rien, de véritables escrocs!!
Location N° 343035070

I booked through their official home page. The car I received was beneath standard with many damages. Cars seem to be parked outside on a public parking lot at Vagar Airport. Whether the weather was bad or late is not known, but the Budget employee only gave an explanation of the car's location pointing me in the right direction. The car had visual damages all over but especially on the front door, which also did not close tight, but a whistling sound came from the door sealing when driving at higher speed. Having driven the car I notice that the front door on the driver side does not lock but all other doors and trunk do, when using the R/C on the car key. Response from company is that it probably just the R/C batteries that might need changing. Not wanting the waste valuable time I continue in my rental, and delivered it before office hours in same condition as I received it. Some days after I receive a notice that I damaged the front door of the car, of course. Charges have been taken of my credit card. Sure enough the company does not reply to any questions about the damages and report reagrding repairs. This branch obviously does not administer and inspect their cars properly. I don't want to make accusations of scam, but their operations make it quite easy for others to end in the same situation as me, so be very careful when using this company.

Unfortunately, renting a car from Avis Akureyri left a negative impression.

We had to deal with several problems. First, we had a flat tyre and had to change the car. The spare tyre in the replacement car was a summer tyre instead of a winter tyre! The mechanic who changed the tyre confirmed that it is unacceptable and dangerous to drive with summer tyres in December in Iceland.

Secondly, when we returned the car, we were charged for an extra day, even though we returned it on time. Booking reference 396590110. We are currently trying to resolve this issue with the company. When we returned the car, the office was closed, and we were simply told to leave the keys in the return box.

As a result of having to change cars and deal with the spare tyre issue, we lost half a day of our vacation.

I advise future Avis Akureyri customers to be more careful when receiving a car, check the condition of the spare tyre, and carefully monitor charges to their account.

Wenn ich könnte würde ich gar keinen Stern geben.
Habe einen Wagen in Deutschland gebucht für meinen Urlaub. Bekam den Wagen am Flughafen und wollte mit diesem einen Roadtrip machen. Erstens war der Wagen nicht vollgetankt und es wurde noch eine Gebühr veranschlagt, die schon im Vorhinein beglichen, da sie mit gebucht war. Also in der nächsten Stadt, diese Punkte bemängelt und es wurde auch richtig gestellt. Da dachte man noch man kann mit Avis wirklich arbeiten.
Beim nächsten Stop ist uns aufgefallen, dass die Reifenprofil komplett abgefahren waren und man schon die Karkasse des Reifens sah. Also wieder zu Avis... Yeahy, so möchte man seinen Urlaub verbringen... Die Kollegen dort haben uns einen anderen Wagen gegeben. Jedoch hatten wir den vorigen Wagen gerade voll getankt. Habe dies dann den Kollegen gesagt, dass man die vorigen Wagen nicht voll getankt bekommen habe und wie man nun das Problem lösen könne. Darauf bekam man nur die Antwort, das seie nicht ihr Problem. Der jetzt zur Verfügung gestellt, sei ja voll getankt. Ich solle das bei der Abgabe klären.
Bei der Abgabe haben wir den Wagen voll getankt zurückgegeben und hatten das Thema Avis für uns abgeschlossen.
Aber dann war auf der Kreditkartenabrechnung wieder die Gebühr vom Anfang, die also nicht zurückgerufen wurde wie es versichert wurde (schriftlicher neu Vertrag vorhanden).
Dann hier in Deutschland die Servicestelle angerufen um das Thema Gebühren zu klären. Mal sehen ob es funktioniert.
Dann habe ich den Vorfall geschildert und dann kamen wieder die Worte, da können wir ja nichts für war ja eine andere Stelle. Ja, aber ich habe den Wagen über euch gebucht und ihr seid ein Unternehmen.
Auf jeden Fall wie wieder Avis. 2 Tage Urlaub verloren und nur Stress sogar dann noch, wenn man mit dem Thema einfach durch war.

I Pre booked through travel agent Hirecar pick up Auckland drop of wellington. Paid for full insurance no excess ect. Hire Car was fine all prearranged to drop of car in wellington airport at 5 pm and arrived early circa 3 pm no one at drop of point parked up went into airport terminal and eventually found desk and was told to just leave keys with desk I asked for the car to be checked over to ensure no extra charges ect the person at the desk said that this was not possible and I also had to pay a 53 NZD airport tax which I paid via my debit card however Later on an additional 37nzd has also been debited from my account with no explanation or correspondence from budget . How are companies like this just allowed to take money from your account without any explanation.I know it’s probably in there terms and conditions but they should provide a reason for the deductions Not happy

Ayant louer un vehicule sur aeroport orly Paris de 18 jours ;a la reception personne ne vient controler l état du véhicule , apres plusieurs photos que je fais part à la reception on me dit de ne pas m inquieter lors du retour j'aurais pas de problème mème si j avais pris une assurance au retour on me dit pas de problème c est ok ,résultat 225 € 2 mois plus tard ! on ne m'a jamais fait savoir le pourquoi et la cause de cette facture ;pour moi ce sont des brigants voleur escrots voilà ou j'en suis ne pas faire confiance à ce groupe qui arnaque les gens à chaque fois !

War alles sehr gut, gutes Auto Top Preis. Sehr gutes Personal. Ist nur zu empfehlen.

Please NEVER use this company they are the worst. We had a flat tire in the US which we were told by this company we were covered for and would only have to pay 150 to 250 dollars in tow fees as for some reason they can't fix a flat tire at the roadside? When I phoned the reservations number on a number of times on the 28th and 29th September I was reassured wee were covered for all damage but would only have the tow fee no impounding fees or anything and the invoice would be emailed to me as I booked via a third party on booking.com and not on avis budget website. I then was alerted by my bank who told me they were trying to take £2669 from my credit card. I phoned budget who did not even understand their own fees and has to contact the US office for clarification this was even a legitimate bill. On the invoice they had even charged late fees despite having the car back earlier than the agreed end of the rental and then never contacting me about the invoice. NEVER USE THIS COMPANY they are just a bunch of criminals