Avis Budget Group Recenzje 

Ich habe über Check24 einen Mietwagen bei autovermietung.de / Avis in Málaga gebucht – mit Vollkasko ohne Selbstbeteiligung. Am Schalter von Avis wurde mir jedoch ein Voucher von Check24 vorgelegt, in dem ausdrücklich von einer Selbstbeteiligung in Höhe von über 4.000 € die Rede war.
Diese Angabe stand im Widerspruch zu meiner Buchungsbestätigung und verunsicherte mich so stark, dass ich – in fremder Sprache und unter Zeitdruck mit meiner Familie – eine zusätzliche Versicherung abgeschlossen habe. Später wurde mir bestätigt, dass diese gar nicht nötig gewesen wäre, da ein Erstattungsmodell über Check24 bestand. Weder Avis noch Check24 zeigten sich kulant.
Fazit: Die Kommunikation zwischen Vermittler und Vermieter ist unklar und für Kundinnen und Kunden kaum nachvollziehbar. Ein transparenter Versicherungsschutz sieht anders aus. Ich werde künftig direkt bei seriösen Anbietern buchen.

Ergänzung: Nach Veröffentlichung dieser Rezension ist Check24 noch einmal auf meinen Fall aufmerksam geworden, weswegen ich fairerweise darauf hinweise möchte, dass mir die Hälfte des Betrags erstattet wurde, zusätzlich habe ich einen Gutschein erhalten. Meine Bewertung habe ich dementsprechend von einem auf drei Sterne erhöht.

Warning – Questionable Practices at AVIS USA!

We rented a car through Expedia with AVIS in the USA. It took three employees to verify our information at the counter – the process was disorganized and unprofessional.

Despite having paid the full amount in advance, we were charged an additional $750 on site – more than 50% of the original rental price. When we asked for clarification, we were simply told it was for "taxes and airport fees." However, we never received a detailed invoice for these charges.

For us, it's clear: never again with AVIS in the USA.

Update:
Even after three weeks, Avis has provided no assistance. Instead, we were told that it was our own fault for having to pay the excessive additional amount. At the counter, we were effectively forced to agree to these charges in order to receive the vehicle. This kind of response suggests that international tourists are systematically overcharged.

Sur facturation abusive d’assurances non demandées car déjà incluses avec ma carte bleue.
Impossible de les contacter aux États Unis ou en France.
CE SONT DES VOLEURS!!!!

Avis Budget Group needs to investigate their Italian subsidiary Maggiore for CRIMINAL FRAUD.

Your employees at Maggiore Italy:
- Overcharged me €1,347 beyond agreed rates
- FORGED MY SIGNATURE on billing documents
- Double-billed for prepaid services
- Refuse to respond to complaints

This isn't poor service - it's criminal activity. Contracts 140453353 & 137317983.

I've filed:
- Criminal complaint with Italian police for forgery
- ECC-Net consumer complaint
- Bank fraud claim

Your management (Rita Rossi, Anna Kuliga, James Adams, Gianluca Testa) are either complicit or incompetent.

Clean up your criminal subsidiary or face the legal consequences.

Raz

Trotz Volltankung und max 500m fahrt danach wurde eine Betankung von knapp über 3 Liter plus Extrakosten verrechnet, schwache Leistung! Man fühlt sich betrogen ganz einfach!!

The worst. We rented out of SFO. The line looped around the room with only one person working the desk. Took over an hour and a half to get to the front desk. When we returned the car they charged us an additional $250 for cleaning because "we had a pet." We had no pets. Refused to reverse the charges. I will never be back, and I will never use them again.

Eviten esta rentadora si pueden. Mi experiencia con Avis Budget en el Aeropuerto de Alicante fue pésima.

Al retirar el coche, dejé en claro que no quería contratar ningún seguro adicional más allá del obligatorio. Aun así, el empleado me pasó el contrato rápidamente para firmar, sin explicar los puntos importantes ni mencionar ningún coste extra. Me terminaron facturando casi 50 € por una cobertura que no pedí y que jamás se me explicó verbalmente. Este tipo de prácticas no son transparentes ni profesionales, y claramente se aprovechan de la falta de información en el momento.

Como si fuera poco, ahora me están cobrando 33,88 € en "gastos administrativos" por una multa que no corresponde y está mal gestionada. En resumen: una empresa que parece más enfocada en engañar y exprimir al cliente que en brindar un servicio justo y claro.

No volveré a elegirlos y recomiendo a cualquiera que lea esto que tenga mucho cuidado, o directamente opte por otra rentadora.

Cuando devolví el coche en el aeropuerto de Basilea (16 de julio de 2025), les dije que lo revisaran y me dijeron que más tarde. No me dieron a firmar el contrato de devolución. A punto de embarcar, nos mandaron un correo en suizo-alemán con daños en el coche mínimos que coincidían con los que habían marcado en el contrato de alquiler que me facilitaron. Me los cobraron cuando no fui responsable de ellos.

Me parece de una vergüenza, una falta de profesionalidad y de educación enormes. En definitiva, es un timo y se aprovechan de la buena fe del cliente. Por favor, haced fotos al coche al recoger y dejarlo y no os vayáis sin firmar el contrato de devolución. Son un atajo de ladrones.

Would avoid this company at all costs. They are running a scam trying to charge extra for damage that was already there.
We rented a car with them for 7 days mid June, there were minor scratches on the car that were noted on the car paperwork. We took photos of all damage as we normally do when renting. After we dropped the car off we were charged over €700 for damage with no explanation. When I emailed them asking for proof they sent me a photo of a scratch on the front right side. I replied with a photo of my own of the same scratch with date, time and location stamp proving it was there when we picked the car up. The scratch is clearly the same one. Now it's been couple of weeks and they are completely ignoring my emails. After reading other reviews here it is clear this is a scam they are running.

Just spent $45 to not rent a car from Budget. Why? Because they decided not to honor my prepaid reservation due to "inventory issues." But they had ALL DAY to call, text, or email me — and did nothing. I showed up, 4th in line, only to be told there were no cars.
The man in front of me? He didn’t have a reservation. But he had his kid with him. I overheard "Sam" (Budget employee) tell him no cars were available — then suddenly Sam "makes it happen" for him. I watched as he was handed keys to a red SUV and walked away smiling.
My turn at the counter: I’m told by “Amadou” that my reservation — made earlier that day — won’t be honored. I asked about the guy before me. Amadou brushes me off, until I insist on speaking to Sam. Sam and Amadou argue for two minutes. Then suddenly the story changes: "Oh, that guy did have a reservation." No. He didn’t. I confirmed it myself by speaking with him outside. Sam gave him my car.
I missed something important for my own child that day. All while Budget played games and handed my car to someone else — likely because they thought I wouldn’t say anything. I spent $45 on Ubers to and from Budget, just to be stranded.
So listen LOUDLY:
If you’re planning a vacation, Budget might ruin it.
If you need a car for a child’s major life event, Budget might rob you of that moment.
If you need to transport someone to medical treatment, pray they survive your interaction with Budget.
And worst of all: you won’t realize this is a pattern until it happens to you. This isn't rare — just read the other reviews. Budget: you’ve earned this one-star and then some.

Hi, wir haben eine Pauschalreise Mai 2024 nach Kalabrien gebucht inklusive Mietwagen. In Lamezia Terme angekommen wurde unsere Situation völlig ausgenutzt von Europcar .
Um nach Scalea ins Hotel zu kommen, mussten wir für ein größeres Auto ohne Adblue 107,03€ draufbezahlen.Angeblich war kein Kleinwagen verfügbar. Nach meiner 1 Stern Bewertung für Europcar versprach Avis Budget eine schnelle Bearbeitung nach allen Angaben zum Vertrag. Ständige bekomme ich die Rückantwort, Bitte alle Angaben über die gestreichelte Linien. Das funktioniert überhaupt nicht.

Wij hebben afgelopen april een auto gehuurd al bewust met extra verzekering, eenmaal op het parkeerdek aangekomen hebben wij foto's en video's gemaakt van de schade aan wielen en banden. Deze hebben we netjes gemaild, en doorgegeven. Nu zijn we halfweg juni, is inmiddels het schade bedrag afgeschreven terwijl wij meerdere keren aan tonen dat de schade al aanwezig was. (Tijdstip verhuur factuur en Tijdstip van de foto's zit 10 min tussen)

Er is niemand te bereiken en je wordt van kastje naar muur gestuurd! Inmiddels rechtsbijstand ingeschakeld en de bank doet nu een onderzoek ..

huur hier nooit geen auto meer

Booked through Booking.com and was quoted £427 total. Paid £128.77 upfront, then £425 at the desk in Malaga Airport, which they said covered everything – including young driver fee, car seat, and deposit. Then, before I even returned the car, I was charged an extra €269.93 (£223.09) with no explanation. Total charged: £823.70 – almost double the quote.

Worse than the charges was the rude and dismissive staff member at the desk. My card initially declined due to travel restrictions, and instead of helping, she said I “had no money” and was wasting their time – only to later find out she’d been entering my billing info wrong. She refused to let me speak to a manager, claimed she was the manager, and wore no name badge.

To top it off, every other customer was being helped kindly – staff fetched car seats for others, but with us, she just pointed and told us to get it ourselves. No assistance, no respect.

Unjustified charges, hidden fees, and disgraceful customer service. Avoid Budget Malaga Airport at all costs.

Avis Bremen Airport sind Minderwertige Betrüger, angeblich habe ich die Klimaanlage beschädigt nach 2 Tage 15 Stunden miete uns 200 km gefahren!!!!!!, das Geld für die Reparatur haben sie von meiner Visa card kassiert!!!, das können sie ja auch da man sie die Visa card anvertraut hat!!!.
Seit fünf Monate warte ich auf die Rechnung für die Versicherung!, aber die Betrüger schicken nicht her.
Widerliche ekelhafte Betrüger.

We rented a car in Bodo, Norway today for NOK 1800, plus I surance and road side plan. Not cheap. Part way through the day we got a flat tire (brand new tires) from road debris. Tow truck operate took us to a closed Toyota shop. Did not fix the tire. Young man at Bodo Airport Avis said Too bad, it's not his problem. We were stuck. Ended up getting a taxi. Could not finish sight seeing on our last day in Bodo. Not happy with the service. Broken contract. Will be expecting a refund and cost of the taxi. Do better, Avis!

Juste une escroquerie !!!!!
Vous rendez la voiture sans aucun dommages et 15 jours après vous recevez 227 euros de frais avec soi disant des rayures à plusieurs endroits
A fuir !!!

I booked our car for a 2 week holiday period in Arizona from 19.03.25 to 02.04.25. On arrival at Phoenix Airport, the queue was horrendous to pick up a pre booked car. They tried to get me to take out additional insurance that we already paid for through Booking.Com. It took 1. 5 hours to get the car after travelling for 20+ hours to get there. A lot of angry people in the line.
The 2 weeks went well without any issues, I returned the car, emptied it and left the keys at Phoenix Airport. The person checking it said all was well and good to go.
Roll on 3 weeks later and I received an email then a letter stating I owe them $250 for extreme damage requiring detailing and valetting of the car as a result of extreme dirt, food stains, cigarette burns, and pet hair that couldn't be dealt with normal vaccuming. What a crock.
I asked them if the expectation was to wash and vacuum the car before returning it or was I to remove foot wear and wipe my feet before getting into it???
There was no smoking, no pets and no food at all so I challenged it and am still disputing it today. I asked for photographic evidence to prove what they found 5 days after it was returned and asked did someone else cause the damage in the interim. They sent me 3 very grainy photos of something that resembled about 6 large white crumbs, on the floors, justifying their removal from the fleet and a $250 cleaning charge.. Absolute joke.
They refused to re consider and I'm fighting this to the end.
Spoke to the bank and they supported me to cancel my card before they could remove any money.
I have googled this and there are so many issues out there, this company are scammers and complete liars. Do not trust them and photograph or video every part of the hire car sending to yourself by email to prove the date stamp, before and after the hire dates. Challenge everything
Read every negative review you find out there and believe what they say worldwide. They are true.
Shocking company, will never use again.

I WILL NEVER USE BUDGET/AVIS again.
*Made a reservation at Budget lot in North Hollywood - when I got there-there was NO car (no notice/no phone call about this) and they said they could not get the Budget/Avis at the Burbank Airport to send over a car -
An electric car pulls into the lot - I do not want it as they are problematic (they take 24 hrs for full charge) and I do not have charging capabilities - but Im desperate so I take the car as I was told I could exchange it at another lot. I start driving to Las Vegas and try to exchange the car at a Budget/Avis lot in Victorville but no cars - I drive across town to another lot where there are cars for rent and they WOULD NOT take the electric car and rent me another car because the electric car had a low charge- unbelieveable! he had cars in the lot that were not reserved - he said it would take him too long to charge the electric car and he might lose revenue - he refused to rent me a car - I am literally stranded - I tell him that but he does not care - I sit for 6 hours at a charging station getting a charge so that I can drive back to Burbank and exchange the car - i had to change plans/reservations/business meetings etc.... I lost 2 days of my trip - I exchange the car at the Burbank airport - ive filed a complaint and called and they will not reimburse me for 2 days of car rental - unbelieveable! and get this..... Im on the phone with the complaint department and the woman emails me one day rental coupon - I tell her emphatically that I do not want the coupon - take it back - I will not use it - she starts to argue with me telling me the issue is settled - OMG!

I rented a car through Booking.com, and unfortunately, it was managed by Avis Budget. What should have been a reliable company turned out to be the worst car rental experience I’ve ever had.

They didn’t accept the insurance I had already paid for through Booking, so I was forced to buy their own insurance on top of that. I also had to pay an additional deposit, which, even after 3 days, is still on hold.

In total, I paid €229 to Booking and another €383 directly to Avis — €612 for just 3 days. That’s absolutely ridiculous, to say the least.

I’ve tried to contact customer service to get at least part of my money back, but it’s been impossible. It feels like this company couldn’t care less about their customers.

Avoid them if you can.

I work for this company for two months and they are absolutely horrible to their customers and Employees.