Ich hatte ein sehr freundliches und professionelles Telefonat mit Gery und bedanke mich für das schnelle umsetzen der gewünschten Änderung! Vielen Dank!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dear Ladies and gentlemen, I want to express my most positive experience with Customer Support Specialist Ms. Viktoria (company: Datatrans; location: Madrid) during my phone call with her on Thu... Zobacz więcej
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This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... Zobacz więcej
Reakcja na opinię
Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Zobacz więcej
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Informacje dotyczące firmy
- Producent oprogramowania
- również w kategorii:
- Sklep bezcłowy
- Usługi płatnicze
O Planet - Merchants
Napisane przez firmę
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- customer.experience@weareplanet.com
- weareplanet.com
4,8
Doskonała
554 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent technical assistance
Excellent technical assistance by Federica
24 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Edward,
Thank you for your feedback! We’re pleased to hear that Federica delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Ho avuto il piacere di parlare con Federica
Ho avuto il piacere di parlare con Federica riguardo un problema con il Pos Planet del mio negozio: il suo intervento è stato fondamentale per la risoluzione del problema e mi ha spiegato tutto con estrema chiarezza e gentilezza !
26 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Gentile Simona,
Grazie per aver condiviso la Sua esperienza positiva con Federica!
Siamo lieti di sapere che il suo supporto sia stato determinante nella risoluzione del problema e che abbia apprezzato la sua professionalità, chiarezza e gentilezza.
Ci assicureremo di condividere i Suoi gentili commenti con Federica e con il suo responsabile. Riconoscimenti come il Suo sono per noi motivo di grande orgoglio e ci incoraggiano a continuare a offrire un servizio di eccellenza.
Cordiali saluti,
Team Customer Experience di Planet
Susana called the hotel straight away…
Susana called the hotel straight away and try a few options, after 2 calls she was able to find out what was happening and problem solved.
13 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Carolina,
Thank you for sharing your positive experience with Susana! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Susana and her manager.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
HI!
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Dear Michele,
Thank you for taking the time to leave a positive review. We are delighted that you’re satisfied with our service and that it met your needs. If there is anything we can improve, please let us know. Your feedback motivates us to continue delivering high-quality service.
Best wishes,
Planet Customer Experience Team
Irene and Frederika solved my problem.
22 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Minna,
Thank you for sharing your positive experience with Irene and Federika! We’re thrilled to know that you had great experience with our team. We will make sure to pass on your kind words to both ladies and their manager.
Best wishes,
Planet Customer Experience Team
Silvia was incredibly kind and patient…
Silvia was incredibly kind and patient and helped us a lot. Thanks
16 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Pierre- Louis,
Thank you for your wonderful review! We're delighted to hear that Silvia provided you with top-notch service. We will make sure to pass on your kind words to Silvia and her manager.
Best wishes,
Planet Customer Experience Team
Patricia was extremely supportive and…
Patricia was extremely supportive and resolved the issue immediately. Her prompt assistance was greatly appreciated.
15 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Kristina,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Susana was very patient and helpful.
10 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sharon,
Thank you for your feedback! We’re pleased to hear that Susana delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Federica answer all my questions and…
Federica answer all my questions and solve the problem immediately
10 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Federica made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Tank you for calling.
The initial AI response I got from Planet Support was incorrect and created even more confusion. However, less than an hour later I was called up by Federica who was kind and very helpful. We resolved the issue in minutes.
10 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Emil,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Federica to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Great and efficient support
Thank you so much to Susana, for helping me in an urgent issue.
8 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Diana,
We truly appreciate your kind words about Susana. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Gery was very helpful
8 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Veronika,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Gery has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Planet Payment is a complicit actor in…
Planet Merchant Services SAS is utilizing unverified data streams and attempting to obstruct statutory data rights to protect merchant processing revenue. As the primary cardholder for Capital One transaction Case 260604161950152, I initiated a formal GDPR Article 15 Data Subject Access Request (DSAR). Planet's frontline administration initially attempted an illegal baseline rejection under Case 02926483, falsely claiming they have no data obligations because I am "not a direct commercial customer."The official Visa Resolve Online (VROL) rebuttal packet (Case 2653979494) completely exposes this claim. The network logs show Planet actively processing and transmitting my personal transactional data on June 9, 2026. This data transaction occurred weeks AFTER their merchant client, CABINN Hotels, certified to us in writing that my personal data was permanently deleted and anonymized. Under GDPR Article 17(3)(e), data cannot be manipulated or selectively purged during an active financial claim.Planet's Privacy division has since been forced to step in, overriding their support desk to acknowledge my statutory rights while demanding strict statement verification parameters under Article 12(6). This identity check was fully cleared directly from my account email on July 1st, alongside explicit metadata disclosure demands for full database dumps.Instead of fulfilling this active 30-day legal clock, Planet's teams have spent their corporate hours flagging consumer reviews to suppress public visibility. This systemic failure regarding transparency, accurate data mapping, and the processing of compromised merchant records has been formally reported to the Irish Data Protection Commission (DPC) and the Danish Datatilsynet for cross-border regulatory enforcement. Clean up your internal compliance disarray, stop abusing the flagging tool, and fulfill the active data audit.
14 maja 2026
Opinia niezależna
Professional, Efficient and Helpful
We would like to express our sincere appreciation for the excellent support provided by Angelica. She handled a credit card refund issue concerning one of our guests with great professionalism, efficiency, and courtesy. Thanks to her prompt assistance and dedication, the matter was resolved smoothly and satisfactorily. We are very grateful for her commitment and outstanding customer service.
6 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Carlo,
Thank you for your feedback! We’re pleased to hear that Angelica delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Friendly customer support
Friendly customer support
Nicola helped me with my request in finding a solution to my problem and was always friendly and helfull .
This is how customer support should be,
3 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Rochie,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Nicola to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
ssl certificate issue resolved
Simon S. helped is identifying a problem with a recent ssl certificate update which became active a midnight.
the problem was no in he certificate itself, but in the CA path.
3 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Alois,
We truly appreciate your kind words about Simon. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
customer service
The customer service is so careful and so professional. it is really appreciated to be able to speak to someone smart and quick like Angelica. Our company recommends
2 lipca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Angelica! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Angelica and her manager.
Best wishes,
Planet Customer Experience Team
Efficient and solution driven.
Efficient and solution driven.
Excellent works as the answer is concise and get straight to the point in order to solve the merchant's issue!
30 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Guillaume,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.