Ich hatte ein sehr freundliches und professionelles Telefonat mit Gery und bedanke mich für das schnelle umsetzen der gewünschten Änderung! Vielen Dank!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dear Ladies and gentlemen, I want to express my most positive experience with Customer Support Specialist Ms. Viktoria (company: Datatrans; location: Madrid) during my phone call with her on Thu... Zobacz więcej
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This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... Zobacz więcej
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Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Zobacz więcej
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Informacje dotyczące firmy
- Producent oprogramowania
- również w kategorii:
- Sklep bezcłowy
- Usługi płatnicze
O Planet - Merchants
Napisane przez firmę
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- customer.experience@weareplanet.com
- weareplanet.com
4,8
Doskonała
554 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
We had issue to understand if the starting processing
We had issue to understand if the integration between Nexi (our provider) and Datatrans/Weareplanet was done since we had transactions declined. Mahran took time in explaining and providing information regarding the new process which is new for us.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Erik,
Thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience caused.
We would like to clarify that the matter is currently dependent on the third-party integrator involved in the solution and therefore is not fully within Planet's control. While we are actively following up and coordinating with all parties to help move the case forward, certain actions and timelines depend on the integrator's investigation and resolution process.
Please be assured that we remain engaged and will continue to work closely with the integrator to achieve a resolution as quickly as possible. We appreciate your patience and understanding.
Best wishes,
Planet Customer Experience Team
Patricia was very kind and helpful
26 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Juan,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Marcus,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Had a inquiry and got immediate and…
Had a inquiry and got immediate and professional help. Pati did a great job!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sakarias,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Unacceptable support for a business-critical payment migration - 1y & ongoing
We are a webshop merchant using Datatrans/Planet for PSP and acquiring. Because the old card payment module will no longer work for Visa and Mastercard, we need to migrate to their new plugin.
The migration has been extremely frustrating. In our case, the new plugin lacked functionality required for our setup. After more than a year of discussions, the missing functionality was not provided by Datatrans/Planet, so our own developer had to build it.
Even now, backend/permission issues remain and prevent a clean production rollout. We have tried to escalate this through support, phone and sales channels, but the responses have either been missing, too slow or not useful.
This is not a minor feature request. It affects our ability to accept card payments in our webshop. Based on this experience, I consider the product and support unsuitable for a merchant who depends on reliable e-commerce payments.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Patrick,
Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges and delays you have encountered throughout your setup process.
We regret the frustration caused by the missing functionality, the prolonged implementation timeline, and the difficulties you experienced when seeking support and escalation. This is certainly not the level of service we aim to provide.
Please be assured that our technical specialist is actively working on your case and is liaising closely with your system provider and he will keep you up to date on the situation. As part of the final integration phase, cooperation with the third-party system provider is required to address the remaining technical and permission-related aspects and ensure a successful production rollout.
Thank you for your feedback, which helps us identify areas where we need to improve. We remain committed to resolving the outstanding issues and restoring your confidence in our services.
Odpowiedź od Planet - Merchants
Hi Nicole,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Simon has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Sina,
Thank you for your feedback! We’re pleased to hear that Dimitri delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
I had an excellent experieOutstanding Service from Susana – Fast, Efficient and Truly Helpfulnce thanks to…
I had an excellent experience thanks to Susana. From my very first inquiry, she was incredibly responsive, professional, and efficient. Every question was answered promptly and clearly, and she went above and beyond to ensure everything was handled smoothly.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Anastasia,
We truly appreciate your kind words about Susana. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Excellent Customer Support and Efficient Problem Resolution
Patricia was extremely helpful in resolving an issue we were experiencing with our card terminals. After I submitted a support ticket, she got back to me promptly and took ownership of the issue. She was professional, knowledgeable.
What made my experience great was Patricia's willingness to investigate the problem thoroughly and her commitment to finding a solution. Her communication was clear, and she made the whole process much easier than I expected.
The company is doing well by providing responsive and customer-focused support. Having team members like Patricia, who genuinely care about resolving issues and delivering excellent service, makes a real difference. Thank you for your assistance.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Yasin,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Very friendly support
Very friendly support, patient and super sweet.
Problem solved.
Thanks Viktoria!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Viktoria made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Die reinste Abzocker-Firma. Schlimmer wie jedes Finanzdienstleitungsunternehmen
Ich habe keine Ahnung wie man einem Unternehmen, welches bis zu 50% der geschuldeten MwSt. selbst einbehält und für die Rückvergütung ohne jeglichen Grund eine Wechselkurs vornimmt mit einem weiteren Aufschlag von 2-6% eine 4-5 Sterne Bewertung geben kann. Das ist die reinste Abzocke, wie dieses Unternehmen vorgeht. Auch spannend, dass bei einem solchen Grosskonzern immer die selbe Viktoria am Telefon ist und nur 5-Sterne Bewertungen erhält. Egal an welchem Tag und in welchem Monat man Planet kontaktiert. PS: Ich habe weder eine Tel. Nr. gefunden noch konnte ich Planet telefonisch erreichen.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
We are sorry to hear about your experience.
Based on our review, it appears that your enquiry relates to our Tax Free service, which operates as a separate business line. In order to assist you accurately and investigate your case further, we have requested additional information from you.
Once we receive the requested details, we will be able to proceed with the review and provide you with the appropriate support.
Thank you for your cooperation.
Planet Customer Experience Team
Best Support Experience by Gery
I would like to express my sincere appreciation for the excellent support provided by Gery.
From the moment we connected, her response was prompt, professional, and very reassuring. She took the time to clearly guide us through the troubleshooting steps and ensured we fully understood the process. Thanks to her patience and expertise, the issue with our terminal was resolved smoothly and without delay, which was extremely important for our store operations.
What truly stood out was her positive attitude and willingness to help, making the entire experience stress-free and efficient. It’s always a great experience when support is delivered with both technical knowledge and genuine care.
Thank you, Gery, for your outstanding support—it is truly appreciated!
17 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Maja,
Thank you for your feedback! We’re pleased to hear that Gery delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Gentile e professionale
15 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Grazia,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Vielen Dank an Nicolas Schmidt.
Vielen Dank an Nicolas Schmidt.
Meine Anfrage wurde in kurzer Zeit bestens bearbeitet.
Liebe Grüße aus Wien
15 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Alex,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Nicolas has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Sylvia has been great
Sylvia has been great, i talked to two persons before her but that's the only one who really took the time to check and solved the issue.Thank to her
12 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Dominique,
Thank you for sharing your positive experience with Silvia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Silvia and her manager.
Best wishes,
Planet Customer Experience Team
Dimitri_ottimo supporto ed assistenza
Dimitri è stato disponibile, collaborativo e il suo supporto prezioso nella risoluzione della nostra richiesta.
Sa sempre trovare la soluzione giusta e consigliare il metodo corretto per un migliore utilizzo del gestionale.
Assistenza ottima.
Grazie!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sonia,
Thank you for sharing your positive experience with Dimitri! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Dimitri and his manager.
Best wishes,
Planet Customer Experience Team
Mahran customer service skills are very…
Mahran customer service skills are very good. From the beginning to the end. Very polite and helpful. He provides a real solution to the issue.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Mahran has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Irene,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Ottima assistenza
Federica è stata molto gentile e tempestiva nel risolvere il mio punto di domanda. Grazie
10 czerwca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Federica has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Andrei,
Thank you for taking the time to leave your feedback. We're so glad to hear that Nicolas made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.