Viktoria war sofort erreichbar und hat sich mein Ticket genommen. Sie hat einige der Fehlerfälle analysiert und immer die selbe Fehlermeldung erhalten. Leider konnte sie den Fehler nicht beheben, da d... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Gergana was really helpful and took as much time as neccessary to resolve the problem. Very kind and I strongly reccommend Gergana from the support that helped me. She is truly the best I have spok... Zobacz więcej
Reakcja na opinię
Edson Y. not only responded to all my requests and questions over our 40 minute call but I didn't feel like an idiot or like I was bothering which is very nice. First time I call the support and I am... Zobacz więcej
Reakcja na opinię
Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Planet - Merchants
Napisane przez firmę
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- customer.experience@weareplanet.com
- weareplanet.com
4,7
Doskonała
435 recenzji
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Owning the Problem
Gary took ownership of the failed Payment issues of report not appearing and called me back to follow this up.
19 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Gary! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gary and her manager.
Best wishes,
Planet Customer Experience Team
Susana: quick replies and solution provided
quick replies and solution provided. Thank you, Susana
20 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Lilly,
Thank you for your feedback! We’re pleased to hear that Susana delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Excelente atendimento
A assistência pelo telefone foi muito eficaz.
Patrycja
18 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Beatriz,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patrycja made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Gery was really helpful and friednly
Gery was really helpful and friednly, she explained me everything step by step and had a lot of patience even if I wasn't able to find some details, she was needing.
Thank you!
19 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Gery has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Thanks Patricia
Patricia responded to my request very quickly and was extremely kind and helpful. Thank you
16 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Dimitri provides an excellent and…
Dimitri provides an excellent and efficient service. He is knowledgable and resolutive. 10/10
14 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Marco,
Thank you for your wonderful review! We're delighted to hear that Dimitri provided you with top-notch service. We will make sure to pass on your kind words to Dimitri and his manager.
Best wishes,
Planet Customer Experience Team
Katastrophe
Katastrophe, ich versuche nun mit dem Support seit einem Jahr bezüglich einem Problem mit dem Planet Zahlungsprozess weiter zu kommen. Aber es verstreichen immer wieder Monate ohne Antwort und dann kommen wieder so Dinge wie "registriere die Webhooks neu" ok. Nun schon 3x gemacht, bringt leider nichts.
Null Bemühungen, völlige Ignoranz.
13 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Patrick,
We’re sorry to learn that you had a negative experience with our service. We aim for high standards, and your feedback is valuable for us to improve. We would be happy to review this in more detail for you, please provide us with additional information via the request we've made through Trustpilot or contact our Customer Service directly. Your request will be dealt with priority.
Best Regards,
Planet Customer Experience Team
Gery in We are Planet was extremely…
Gery in We are Planet was extremely helpful and resolved my case in less than 30 minutes.
12 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Gery! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gery and her manager.
Best wishes,
Planet Customer Experience Team
Patricia ha sido muy amable y…
Patricia ha sido muy amable y comprensiva.
Espero que el equipo de IT pueda resolver mi problema.
10 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Anna,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Muy satisfactoria
Muy satisfactoria. Patricia me ha explicado con mas detalle la incidencia que tengo. Muy amable y clara con las explicaciones.
9 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Josue,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Patricia has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Simon gave us a great Feedback in our…
Simon gave us a great Feedback in our support case.
6 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sascha,
Thank you for your wonderful review! We're delighted to hear that Simon provided you with top-notch service. We will make sure to pass on your kind words to Simon and his manager.
Best wishes,
Planet Customer Experience Team
Great job Patricia
5 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Peter,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Planet support centre has been very…
Planet support centre has been very helpful to resolve my enquiry in a timely manner. Gergana I spoke with on the phone was really patient with my questions and gave clear information.
5 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Yanjie,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Gergana to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Sina,
We truly appreciate your kind words about Davide. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Patricia was very kind and helpful
Patricia was very kind and helpful. Prompt response and very professional. Many thanks for assisting in sorting out the issue I had.
4 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Doru,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Edson Y profesional
Edson. y. Miy bien. Resuelto rapido y profesional mi problema. Gracias
4 marca 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Edson has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Professional and friendly service 5*
It was such a professional and friendly service made by Ivana Pirkovska, that I haven't experienced for a while.
She helped me trough the process in a easy way for me to understand.
I am grateful for her help.
28 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Vertisa,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Ivana has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team.
Patricia was very friendly and tried to…
Patricia was very friendly and tried to assist me in resolving my issue. She called me, and once she anderstood exactly the matter, she forwarded my request to the payments department.
27 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Parco,
We truly appreciate your kind words about Patricia. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Patricia was very helpful
26 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Patricia,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Best customer support service ever
Gabriel did an excellent job, he’s a customer service super star, and Planet in general have a really nice customer service team
25 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Susanne,
Thank you for sharing your positive experience with Gabriel! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Gabriel and his manager.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.