Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great sufficient service helpfull and friendly drivers with delivery... Easy and user friendly online shopping and easy to finish transaction online Good product thank you Waltons!!
Reakcja na opinię
The inkjet packaging was badly crushed & damaged. The Ink Cartridges however appear to be OK. Waltons should review their appointed courier and/or check that their packers apply more care when pa... Zobacz więcej
Reakcja na opinię
The manager at the Walton's store in Moffit Retail Centre was fantastic. I'd purchased an item online that turned out to be defective, and he went out of his way to help me exchange it for one in stoc... Zobacz więcej
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Informacje dotyczące firmy
O Waltons
Napisane przez firmę
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Dane kontaktowe
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Republika Afryki Południowej
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Deliver was quick and I got my little…
Deliver was quick and I got my little logbook and I am thrilled, also you were the best priced.
24 sierpnia 2026
Odpowiedź od Waltons
Hi Dawn,
Thank you for your feedback. We're thrilled you received your logbook quickly and that you found us to be the best priced. Enjoy!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Previous experience was not so good as…
Previous experience was not so good as I had to wait long for delivery. This time they are back to great service again! Got my order the next day. Thank you!
24 sierpnia 2026
Odpowiedź od Waltons
Hi Jaco,
Thank you for your honest feedback. We're sorry your previous experience involved a long wait for delivery, but we're really glad to hear this order arrived the next day and that the great service was back. We appreciate you giving us another chance.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Everything I needed was available
Everything I needed was available. So many options to choose from, such a wide variety of things and super fast delivery. loved the easy experience, thank you!
21 sierpnia 2026
Odpowiedź od Waltons
Hi Vicky,
Thank you for your wonderful review. We're delighted that everything you needed was available, that you enjoyed the wide variety of options, and that delivery was super fast. We're so glad you had an easy experience with us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
There was two pens that never had the…
There was two pens that never had the caps on. Also one pen had a sticker removed so now the glue is exposed.
I can clearly see that the packaging was rushed.
18 sierpnia 2026
Odpowiedź od Waltons
Hi Ashrah,
Thank you for letting us know about this, and we're sorry to hear the pens arrived without their caps and with a sticker removed, leaving the glue exposed. This falls short of the care we expect when packing orders, and we'd like to put it right. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent
Very easy to order online and super helpful staff. The chair is also great quality.
17 sierpnia 2026
Odpowiedź od Waltons
Hi Indira,
Thank you for your review. We're glad to hear ordering online was easy, that our staff were super helpful, and that you're happy with the quality of your chair.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Nerusha,
Thank you for your review. We're delighted to hear you found the service efficient and seamless.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Incorrect order fulfillment
I placed an order for a box of paper and 10 files.
I only received 1 ream of paper and 1 file.
After a sales lady phoned me and told me she packed it incorrectly.
She told me to place another order for the difference, but the amount already went off my bank account. I first had to wait for it to be debited with the correct amount. Why could she not pack the rest of the order? Now, I have to make another order. The first order I also paid for speedy delivery, so now do I have to pay for another speed delivery?
17 sierpnia 2026
Odpowiedź od Waltons
Hi Elaine,
Thank you for letting us know, and please accept our apologies for this experience. It's disappointing to hear your order was packed incorrectly, and that this has left you needing to place a second order and query the payment for the missing items and @speed delivery. A ticket has been opened on your behalf, which you're welcome to reply to directly so we can get this resolved and sort out the delivery charge for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficiency
12 sierpnia 2026
Odpowiedź od Waltons
Hi Nkwelele,
Thank you for your review. We're so glad to hear you found our service efficient, and we appreciate you taking the time to let us know.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivered sooner than I expected
Delivered sooner than I expected, service was excellent
12 sierpnia 2026
Odpowiedź od Waltons
Hi Patricia,
Thank you for your kind words. We're delighted the delivery arrived sooner than expected and that you found our service excellent.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
What an absolute pleasure!
What an absolute pleasure this online experience was! From placing the order right through to the delivery! Thanks Waltons! You were always and still are simply the BEST!
13 sierpnia 2026
Odpowiedź od Waltons
Hi Tersia,
Thank you so much for this wonderful review. It means a great deal to hear that your experience, from placing the order right through to delivery, was such a pleasure. We'll be sure to share your kind words with the team.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
went online
went online, ordered item, paid for item, received item, what more to type
4 sierpnia 2026
Odpowiedź od Waltons
Hi Rakesh,
Thank you for your review. We're pleased the whole process, from ordering to payment to delivery, was quick and straightforward.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery service was awful
The delivery service was awful. Just dropped off and left. Boxes were torn including the paper inside. This is so bad and the service.
14 sierpnia 2026
Odpowiedź od Waltons
Hi Nirosh,
Thank you for letting us know, and please accept our apologies for this experience. That is not the standard of delivery we aim for, and it's disappointing to hear the boxes and contents arrived damaged. A ticket has been opened on your behalf, which you're welcome to reply to directly so we can look into this further and put things right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Sally,
Thank you for your review. We're glad to hear you were happy with our communication and that delivery was prompt.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Andree,
Thank you for your review. We're pleased to hear you found our service fast and efficient.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Groen,
Thank you for your review. We're delighted you found our pricing great and that delivery was quick, and we really appreciate you recommending us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Found what I needed
Found what I needed on line,
Ordered it - made the payment and it was delivered the next day.
Perfect!
12 sierpnia 2026
Odpowiedź od Waltons
Hi Jen,
Thank you for your lovely review. We're so pleased you found what you needed online and that payment and delivery went smoothly the very next day.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery came quicker than I had…
Delivery came quicker than I had expected, and as ordered. Great
12 sierpnia 2026
Odpowiedź od Waltons
Hi Jabulani,
Thank you for your review. We're glad your delivery arrived quicker than expected and exactly as ordered.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
it is a fast and very easy system your…
it is a fast and very easy system your agents have fast response and very helpful
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Waltons
Hi Connie,
Thank you so much for your lovely review. We're delighted to hear you found our system fast and easy to use, and that our agents were quick to respond and helpful along the way. We'll be sure to pass your kind words on to the team.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and Efficient Delivery
Had no problem with the online order it was easy and delivery was on time
10 grudnia 2025
Odpowiedź od Waltons
Hi Bernard,
Thank you for taking the time to share your feedback. We're thrilled that your online order went smoothly and that delivery arrived on time. We really appreciate your support and look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service
Great service. My issue was resolved in a minute and Alexander was very accomodating. 10/10
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Waltons
Hi Phumezo,
Thank you so much for the wonderful feedback. We're delighted to hear that Alexander was able to resolve your issue so quickly and that he was accommodating throughout. We'll be sure to pass your kind words on to him. We look forward to assisting you again in future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.