Great customer service. They contacted me because I made 2 separate orders and they wanted to check I hadnt done this by mistake. I really appreciated their honesty and concern. The products arrived... Zobacz więcej
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Absolute shit show.... Paid express for laser tag for my nephews birthday 2 and half weeks later australia post has still not even received it and they still advertising on there site that the item is... Zobacz więcej
Very helpful from day one and very quick to respond. They initially apologised and let me know why there was a delay. Then they kept me in the loop. As things progressed and they were no longer dir... Zobacz więcej
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Was very impressed with the prompt processing and delivery of my two orders and also follow up responses to my emails every o e responded to in less than 24 hours. Purchased lazer tags and very impres... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
7/20 Scarborough Street, 4215, Southport, Australia
- 1300786147
- info@voyagecollectionsaustralia.com.au
- voyagecollectionsaustralia.com.au
3,9
Dobra
73 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 11% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy order and prompt delivery Great…
Easy order and prompt delivery Great product
10 września 2026
Opinia niezależna
Very helpful from day one and very…
Very helpful from day one and very quick to respond. They initially apologised and let me know why there was a delay. Then they kept me in the loop. As things progressed and they were no longer directly responsible for the delivery delay they still checked on things and went out of their way to make sure I was kept in the loop. I would definitely order from their company again. Fantastic customer service.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Ros, thank you so much for this. There was a delay we weren't happy about, so it means a great deal that you noticed the team stayed on it even once the parcel was out of our hands. That's exactly how we want to look after people. We'd be delighted to have you back.
Super fast delivery and chess set…
Super fast delivery and chess set exactly as picture . Really pleased with my purchase .
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Thank you Adrienne! The chess sets photograph well but they're even better in person, so we're really pleased this one landed quickly and looked exactly as you expected. Enjoy it.
I am very happy with the large…
I am very happy with the large jewellery case I ordered. It is exactly as described.
Regular emails kept me updated on delivery.
Would recommend this company.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Thank you Rosalie! The large jewellery case is a lovely piece and we're so glad it matched the description properly — that matters to us. Good to know the delivery updates were useful too. We really appreciate the recommendation.
Five Star
The Customer service I received was excellent. Very prompt delivery. I absolutely love the product.
31 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Lyn, thank you! Prompt delivery, helpful service and a product you love is the full set — we're thrilled it all came together. Lovely of you to take the time.
Very efficent and promt with delivery
Very efficent and promt with delivery
Item of good quality
30 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Thank you! Efficient, prompt and good quality is exactly what we're aiming for, so it's great to hear that's how it landed. Really appreciate you leaving a review.
Extremely disappointing experience
I placed an order with Voyage Collections Australia and received an email on 29 July stating that my order had been “shipped”and was “on the way.” The email even stated that the parcel had “left our warehouse” and provided a button to track the shipment.
However, there has been no usable tracking information or evidence that the parcel is actually progressing.
When I contacted the company on 7 August, I was told that the item had been processed, handed to the courier and was in transit, with delivery expected within 2–4 days. When I asked for the actual tracking number, I was told there was a “technical issue” preventing them from providing it.
I was then specifically told that the parcel was “already in transit with Australia Post” and that they would provide the tracking information within 24–48 hours.
That timeframe has now passed and I still have no tracking number, no shipping update and no product.
What concerns me most is that the original email represented the order as having been shipped and having left their warehouse, yet almost two weeks later the company apparently cannot provide even a basic Australia Post tracking number.
At this point, I have requested a refund so I can purchase the product elsewhere. Based on my experience, I would be very cautious ordering from this business, particularly if you need an item within a particular timeframe. The shipping information provided at the time of purchase and after ordering has not matched my experience at all.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Hi Lily,
Thank you for laying this out so clearly, and I'm genuinely sorry for what it put you through.
Your order did leave the warehouse and was lodged with Australia Post, but the tracking stopped updating shortly afterwards and never moved again. We chased it repeatedly and couldn't get a straight answer on where it had gone. It was eventually confirmed lost in transit, and we've refunded you in full.
The part I'm most sorry about is the fortnight in between. Telling you delivery was 2–4 days away when we couldn't actually verify that, and leaving you without a tracking number for that long, wasn't good enough — you deserved a straight answer much earlier, even if that answer was "we don't know yet."
We can't always control what happens once a parcel is with the carrier, but we can control how honestly we keep you informed, and we fell short there. We're changing how we handle stalled tracking so customers hear from us before they have to chase.
Sam, Customer Care
It wasn't for me but for my son in cold…
It wasn't for me but for my son in cold Mudgee. He loves it.
His sons have one each as well.
17 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Robyn, what a lovely thing to read. Mudgee winters are no joke, so we're delighted your son is getting good use out of it — and the fact his boys each have one too made us smile. Thank you for thinking of us.
Fast delivery and great product!
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Thank you Chris! Fast delivery and a product you're happy with is what we hope for every time. Great to have you back.
Brilliant product
Brilliant product, actually as good as it looks and great quality...in fact its so good I've just bought another as a birthday present. 😁👌
24 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
John, buying a second one is about the highest compliment there is — thank you! We're really pleased it lives up to how it looks. Hope the birthday went brilliantly. 😊
Was very impressed with the prompt…
Was very impressed with the prompt processing and delivery of my two orders and also follow up responses to my emails every o e responded to in less than 24 hours. Purchased lazer tags and very impressed in the quality and performance. The 3 grandkids and even neighbours children joined in and had a ball. Highly recommend
1 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Trevor, this is wonderful to hear. Three grandkids and the neighbours' children all joining in sounds like exactly the right outcome for the laser tag sets. We're also really glad the email responses were quick — we work hard at that. Thank you for the recommendation.
Could not be happier
Could not be happier, it’s totally true to expectation, my one year old granddaughter loves it! Easy to put together and safe as well, amazing to receive such a fabulous online order!
22 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Fi, thank you so much! Easy to assemble and safe for a one-year-old is precisely what we want to hear, and knowing your granddaughter loves it makes our day. Thank you for such a generous review.
Odpowiedź od Voyage Collections Australia
Thank you Emily! Fast delivery, easy ordering and a product you're happy with — that's the whole goal. Really appreciate you sharing it.
As an older person I found the site…
As an older person I found the site easy to follow and complete an order .Also it was delivered quickly and left in a safe place .
1 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Hi Allan, thank you so much for the lovely review! We're really pleased you found the site easy to use, and that your order arrived quickly and was left somewhere safe — that's exactly the experience we hope for. We appreciate you taking the time to share this, and we'd love to welcome you back any time. — The Voyage Collections Team
Push the button and let it do it's thing.
I love my mason jar sealer. What a nifty gadget. It has already saved me money by not having to throw out food because it's gone off.
It is so easy to use. Put my veg in the mason jar, wipe the seal clean and dry. Place the lid on, place the sealer on, push the button and let it do it's thing.
3 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Hi Melissa, this absolutely made our day — thank you! We're so glad your mason jar sealer has become a nifty little favourite, and that it's already saving you money and cutting down food waste. Thanks for the kind words and for choosing Voyage Collections — enjoy! — The Voyage Collections Team
Great communication and very helpful
Great communication and very helpful, ordered an accessory and received it very quickly very pleased
Thank you
18 czerwca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Hi Herbert, thank you for the kind words! We're delighted the communication was helpful and that your accessory arrived so quickly. It genuinely means a lot that you took the time to share this — thanks for shopping with Voyage Collections, and we hope to see you again soon. — The Voyage Collections Team
Great customer service
Great customer service. They contacted me because I made 2 separate orders and they wanted to check I hadnt done this by mistake. I really appreciated their honesty and concern. The products arrived promptly and looks well made.
One is being sent to France and the other to Scotland as family Christmas presents 😊
14 lipca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Karen, what a lovely thing to read on a Wednesday afternoon— thank you.
We'd always rather send that quick "did you mean to do this?" message than let a mistake slip through, so it means a great deal that you took it as it was meant. And we're so pleased the pieces arrived beautifully.
France and Scotland! We hope they're opened with big smiles at both ends. Thank you for trusting us with something as special as family gifts — it's genuinely why we do this.
Warmest wishes,
The team at Voyage Collections
Great experence
Staff were very responsive to communications as well as offering a great product at a competitive price. I'll shop with them again for sure.
14 maja 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Daniel, thank you — this made our day.
Looking after people properly and still offering a fair price is exactly what we set out to do, so hearing that it came through means a lot to the whole team.
We'd love to have you back any time. Thanks again for taking the time to write this — it really does matter to us.
Warm regards,
The team at Voyage Collections
Great Service
Great Service, prompt delivery
Will buy again from Sam and Team
11 maja 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Thank you, Michael! Prompt delivery and great service are exactly what we aim for. We'd love to have you back — thanks so much from Sam and the team!
Great products. Amazing customer service!
The product I had ordered was out of stock, but I was advised of this straight away and not by an automated email. The continued communications I received were personalised and from the company and not a computer. The customer service was amazing, quick and very friendly. The issue was resolved in a matter of 24hrs.. probably less. I received regular updates throughout this process and then, within 24hrs of being resolved, the package was waiting on my doorstep! I don't even know how that was physically possible, but it happened!
From ordering late on the 30 May. I was advised of the issue the following day. On the 1 June, it was resolved and on the 2 June, I received the items. Less than 4 days in total.
Australian company. Absolutely amazing customer service. Very responsive and great communications. Fantastic product (TAPO cameras) at really great prices.
Definitely recommend and will definitely buy from them again.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Voyage Collections Australia
Andrea, thank you so much for taking the time to write such a thoughtful review. An out-of-stock is never ideal, but we're really proud that our team kept you personally updated and turned it around in under four days. This is exactly the kind of service we want every customer to experience — and it's genuinely lovely to have it recognised. Enjoy the TAPO cameras, and thank you for recommending us! 🖤
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