Virgin Voyages Recenzje 

This was my very 1st cruise and it was amazing. The room, staff, food, activities all madebthe experience memorable. I am already planning my next cruise for my 55th birthday in November 2027. Virgin is the way to go!

From day 1 we had issues getting into our cabin. First day we drop our stuff off and go exploring. Come back and cant get in. Workers tried to use their fobs but the door still wouldn't open until a physical key was brought up and we got in. We checked the door several times before they left and it was working. This happened EVERY DAY of our 5 day cruise! They even came with parts for the door making us think it was fixed but it was not. We were given a cabana for a day with $100 sailor loot, but the daily inconvenience was so much more!!!! Cabin 14198z was disastrous!!! I sat in the floor for several minutes one night around 11:45pm waiting to get in my room. It was a horrible experience!!!
#virginvoyages

Cruise was great. However, Virgin Voyages have placed 3 pending transactions totalling over £1200 on my credit card for onboard spending, whilst also taking the full amount amount I actually spent on board (£500). This has put my credit card over my limit. 5 days after the cruise finished 2 are still pending (over £850) and they say they can do nothing to cancel them.

Carnival crowd has found VV and over the top Alphabet groups. Loud, obnoxious groups all over the boat with zero respect for others simply trying to relax. The shine is gone from VV, we won't be back.

Two hours standing in an unmanaged, bottlenecked tender line just to get ashore in Kotor today (Scarlet Lady), with zero reservations or crowd control.
Wasting a massive chunk of our limited port day trapped in a completely disorganized queue is a massive failure of guest logistics and planning. For a brand that touts a premium experience, this level of disarray for non-reservation guests is incredibly disappointing. Management needs to seriously overhaul how tender operations and queues are handled before port days become an endurance test.

Terrible customer service! I had a credit because I booked when I was on the ship, $150 deposit plus $150 in sailor loot. A year later I was booked on a cruise out of my control, basically got an email saying I owed the final deposit on a cruise I did not book. They used my credit to book the cruise. After two hours on the phone all they gave me was my $150 credit back to use on a future cruise. As if I would want to sale with them again?! For two hours I was blamed and I told my only option was to lose. Horrible customer service!

We were a party of 8 and our experience was not good, we would not go on another Virgin cruises. #1 problem -) A family member, 67 year old female, was told by multiple Virgin staff, from the Mega Rockstar agent, Sailor services, medical centre and finally Sailor Services Manager, Raffaella, that in order to get access to a wheelchair, the lady would need to be "accessed" by the ships Doctor at a cost of $200 USD. I informed the Sailor Services Manager that under UK maritime passenger-rights protections, In particular, Article 10 of Regulation (EU) No. 1177/2010, it is illegal to charge a fee for a wheelchair assessment . After meeting with her boss, they relented and provided the wheelchair without the assessment fee. This was very concerning, how many seniors and or disabled folks have had to pay this complexly illegal charge x Virgins what 5 ships.

We paid for the Romance package that included a bottle of champagne, we read online folks cautioning about "be sure to check your account as they tend to charge the champagne". Went departing the ship, we went to sailor services to make sure we weren't charged and the Sailor Service personnel checked and confirmed we were not charged. Then we get the final account email after ever left the ship,, there's the $105 USD charge for the champagne.

There is nothing but line-ups... followed by more line-up's including a sprinkle of line-ups. Want bingo cards, line up for 30-40 mins, getting back on board in Amsterdam took over an hour and 40 mins for rockstar and mega rockstar category's. Want a special coffee, line up for 15 mins...

The food was good and the front line staff are fantastic however some sailors we met were calling it the "Hunger Cruise" due to not getting into the speciality restaurants.

Family member who was a MAGA Rockstar, in one of the only two massive suites was asked to pay $7 for a water upon returning onboard from a Virgin excursion at the gangway. I guess Richard really needed that $7. 00 from a customer already paying $50,000 CDN 😃

This was our first Virgin cruise. I have been cruising my whole life and I have been on over 30 cruises spread between all the major cruise lines. I was very excited to try the Alaskan cruise with the Brilliant Lady and experience it with my boyfriend. We are big foodies and that's very important to us when we travel. I was most excited to try Gunbae, as we love Korean BBQ. The service was amazing and I wish I remembered the woman server's name as she was incredibly attentive and made the experience even better. I will say, this restaurant was honestly the most disappointing food wise. The appetizers were great, but the meat that was cooked in front of us was bland and there lacked options for sauces. It was the first night so I was not looking forward to trying the other restaurants, since I heard Gunbae was one of the best on the ship. I was proven to be wrong though, as we tried the others. Extra Virgin and Rojo were amazing in every way. Both had very flavorful dishes, but Rojo takes the cake with the most spectacular options with unique flavors. Besides the food, the service from Giselle from the Philippines was amazing. She 100% made our experience unforgettable. She was extremely informative on the menu and also was very friendly and did an amazing job serving us. We also prefer the galley option over the typical cruise ship buffet. All staff have been so great to us and have treated us like kings and queens. As far as experiences on the ship, we were excited to try the different options listed for an up charge to book. We didn't know what to expect, but packed our schedule with as many options as possible. We specifically were excited to try the food and drink centered ones. I love that Virgin caters itself to adults and bas many fun options for events and themed entertainment on board for people to book. I will say though, that the shows that the entertainment cast performed seemed not very well made and seemed a little childish for adults compared to other cruise lines. The up charged options were well worth it and I will recommend them to anyone booking their next cruise. Mecca hosted most of them and she was sooooo personable and outgoing. You can tell she takes her job very serious and tries her best to make everyone's time the best possible. She is the best possible person to do her specific role and she deserves all the recognition possible. She made everyone smile and laugh and truly was the star of the show for all her events that she hosted. She made sure to recognize all her coworkers and give them the opportunity to showcase not only themselves, but what they do and how they do it. The mixologists on board as well as the chefs are all incredibly talented and Virgin Voyages are lucky to have them. Each server and housekeepers are all under recognized for all their hard work and most of the time go unnoticed. They help make this all happen and deserve to be appreciated. I will definitely be returning and I now don't know how I could ever book any other cruise line. I was invited as a casino guest through my casino travel agency and hopefully I will now get offers directly from Virgin to book again in the future!

The itenerary and excursion options were very good. Howerever, reality supercedes anticipation in some instances for this cruiseline. I would have liked to rate the cruise higher but my party had many unfortuanate experiences. (1) Beginning with our room: It had a pervasive odor that lasted throughout the cruise, despite efforts to mitigate it, and it had damage to the floor that was a tripping hazard. The bathroom did not have a door. All of this impacted our comfort and relaxation throughout the cruise. (2) Even though I paid extra for fast WIFI, the experience was below par in that I could not stream or use most of the apps that I tried. Their onboard tech support was also less than I expected. (3) Our excursion to a Bordeaux winery was diminished by the fact that there was no electricity throughout the entire property the entire time we were there. (4) Our excursion in Morrocco to tour the Caves of Hercules was a bust because WE DID NOT GET TO TOUR THE CAVES! They didn't have tickets or a reservation for us. There was a good variety of food and restaurants that deserve positive mention. The staff and crew we encountered at every level were personable, engaging and helpful and deserve positive mention. Entertainment and daily options on the cruise were varied and interesting and deserve positive mention.

The staff were amazing which is why I am giving it two stars, the food was mediocre, shows not so good, the cabin was ok, shopping onboard boring.
The hair salon had an amazing hair stylist and the massage was great, but I could have done that at home.
The staff on the shore were not engaging at all, some were even rude, they had little or no idea about the tours.
To be honest both my husband and I were really disappointed.

Was almost a gay cruise but we were never told before hand. Way to go Virgin, then you charge us for stupid red blankets that were sitting in the room? Employees were bipolar at best, nice one moment then crappy the next. If they treat their employees the way guests are handled im not suprised. Update they refunded us for the Bogus charges on the red blankets, I am still upset they put us thru all that, and also not disclosing there was a huge "Bear" take over.

This was our 10th sailing on Virgin Voyages. We booked this cruise because it was the Comedy Fest from Portsmouth with some great comedians on board including Lucy Beaumont, Seann Walsh and the brilliant Milton Jones. As always the Happenings Cast put on a great Sail away party and Scarlet Night. The food onboard is always of the highest quality, especially the new modern Indian restaurant Ariya by Razzle Dazzle only on Valiant Lady.
The staff were very friendly and kind and it was good to see some familiar faces from previous Virgin Cruises.
The only issue we have is the shows in the Red Room which are on a first come first served basis, therefore you had to start queuing about an hour before the show to see the comedians, the doors were opened about 45 mins before after the Rockstars had gone in.
Thoroughly recommend Virgin Voyages for all Adults of any age.

Everything was first class all the way! I will definitely sail on Virgin again! While all the staff was incredible, I would like to specifically recognize the following superstars who went above & beyond:

Tynes: check in & disembark
The sun club: Amanda
The wake: Laiza Poloma,
Doyobi (waiter), Voja (waiter)
The galley: Wennie
Amine: test kitchen
Dani & Anvil: cabin stewards
Matt: Extra Virgin

The ship was perfect in every way and the attention to detail in everything was outstanding. Kind, efficient crew, great food, and the naturalist on board was the best part of the experience.

This was our very first cruise, and we felt let down based on the expectation that had been built up. Our cabin was nice, we spent most of our time on our balcony. But we were disappointed with the food - The Wake and Extra Virgin were great, but everything else was mediocre. The restaurant area on the 15th floor was basically like a mall food court/cafeteria. The quality of the food left a little to be desired, such as watery scrambled eggs at breakfast, burgers that taste frozen, and bland pizza. We were pretty let down by the food options. It would have been nice to have some activities more welcoming to older travelers. Not everyone wants to party and get hammered non-stop. There wasn’t much to do unless you wanted to drink and dance with half-naked people. We won’t book with Virgin again - we’re not in our 20s and frankly, for the cost, we expect a more elevated experience.

Virgin Voyages Lost a Future Customer Over an Unwillingness to Show Any Flexibility
I had been looking forward to sailing with Virgin Voyages, but unfortunately this experience has completely changed my opinion of the company.
Due to an unexpected and important family circumstance, I became unable to take my scheduled cruise. My son is a high school senior and was unexpectedly selected for his school's homecoming court. Homecoming falls during my scheduled voyage, and as his father, I want to be there for one of those once-in-a-lifetime senior-year moments and to participate in the activities with him.
I fully understand that I purchased a Lock It In Rate and that it comes with restrictions. I wasn't asking Virgin Voyages to ignore its policy and simply give me my money back. My travel agent and I repeatedly asked whether Virgin would make a one-time exception and allow the money I had already paid to be issued as a Future Voyage Credit so that I could sail with Virgin at another time.
The answer was simply no.
That's what is so disappointing. I wasn't trying to take money away from Virgin—I was specifically asking them to keep my money and my future business. A Future Voyage Credit would have cost them a customer on this sailing but retained a customer for another one. Instead, the inflexibility of the response has ensured that I have very little interest in booking Virgin Voyages again.
Policies are necessary, and I accept responsibility for the fare type I purchased. But customer service is also about recognizing that sometimes circumstances arise that aren't ordinary cancellations. Companies have discretion in how they handle loyal or prospective customers, and compassion and flexibility can turn a disappointing situation into a positive customer experience.
Virgin had that opportunity here and chose not to take it.
My travel agent advocated on my behalf, I personally tried to find a reasonable solution, and I wasn't requesting a refund—I simply wanted the opportunity to use the money I had already spent toward a future Virgin voyage.

I have traveled on 7 international cruises. The food and entertainment would be rated average at best. They also have a poor process to board the ship. We were boarding in Barcelona and standing in the heat because they load specifically by an assigned time. We were told to check our luggage and ride the bus back to town. Unacceptable! We had just paid a private transfer to transport us from our hotel to the ship. Night two a comedian was the entertainment. He was grossly fulgar. Never again Virgin Voyages.

absolute fail,,,, especially when it comes to casino! they are holding $6,360.96 in cash and will not release the hold,,, customer rep are sub par,,, I paid at the end of cruise using credit card making full payment,,,, this full payment cleared and the hold for $6,360.96 is still sitting there even when the payment has be satisfied to ZERO we are well over the 10 day holding period,,, i got on the cruise on the 13th of aug and got off the cruise on the 17th of august 2026 virgin customer service gave me the run around holding me on the phone for well over an hour on two occasions! threating me with no assistance if i kept it up! i was livid ..

We had an emergency situation when getting to the port, our connection was canceled, reached out to the emergency line, they were able to book us another flight for 1400 more a day later, and then said to get on the ship the will be an additional 2200. 3600. in total. now we had to make a decision quickly as they also said we would not be eligible for a refund on the cruise as it will list us as a no show. And at this point we have spent 8600 on the cruise and 3000 on the flights. and now being asked to spend 3600 more or lose what we invested. They told us the 2200 will be fully refundable once the cruise ends, just reach out to the insurance we purchased from the cruise and they would notate this on the account so we would be taken care of. we did just that and were given a $600.00 check. when challenged they stated this is all you get from us. Not sure why anyone would purchase the insurance when it doesn't cover the true costs. We were clearly mislead and this was a lack of service issue from the start. We feel Virgin does not care about our situation and although we have asked for this to be elevated have heard nothing from them. are they so big they don't care about 2 passenger's. unfortunately yes. buyers beware

We have been excited to go on an upcoming cruise with Virgin.

However, nothing is more disappointing when a company acts in a dishonest manner. Virgin emailed us to thank us for the booking and confirm, with a message stating...

"In recognition of Charles's hard work and salty charm, you've been granted a bar tab of $200 on us. Whether it's rum, a cold pint, or something with a bit more kick—this tab is yours to enjoy. But if you would like to add more click here."

Now, when I reach out to say that there is no associated credit in my account, I am told that they will not honor this. I confirmed that the email was sent from Virgin Voyages, it was sent to my booking email, it specifically references my booking number, cabin number, deck, cabin type, both "sailors" and their sailor IDs, fair breakdown and balance (it is paid 100%) including gratuity) and even at the bottom is says "To view terms, conditions, and exclusions click here" and when clicked, it takes you to a page for terms and conditions for Voyage protection with only two sections.

section 1: When can I add Voyage Protection to my booking
section 2: Is Voyage Protection refundable?

When I have taken the time to talk to web chat reps, they don't listen and just try to find any reason to tell me it's not valid. When I talk to a phone rep, it's the same thing, including the claim that every supervisor/manager is "in a meeting" so that I can't be transferred to one of them.

This is such a strange and dishonest way of doing business. I am already booked and simply wanted the offer they sent me, unprovoked, to be honored. If Virgin didn't want to honor it they shouldn't have sent it.

Instead, now it's turned into some time-wasting situation where they won't offer what they went out of their way to offer.

The last straw was after spending an hour an 7 minutes waiting on hold waiting for a manager named Shawn/Sean, they disconnected me and didnt call back. This is truly insane.