Virgin Voyages Recenzje 

We scheduled a trip out of New York two days ago. The trip was changed because of the weather. We were told to call a number. They told us we would receive the taxes back and would get a credit to use on their cruise line.We took this deal figuring there would be other trips out of NY.When we inquired about the other trips out of NY we found they were already booked and there were no other trips out of this port. It would seem they were basically just trying to minimize their losses from these postponements and cancelations. I would never use this cruise line again going through this debacle.

Our first cruise was mostly enjoyable, but there were a few issues that could have improved the experience.

The check-in process was smooth and efficient, and we were able to board immediately. The staff seemed to be trying to provide good signage, but I found myself getting lost and having to backtrack a bit. I hope they can provide a schematic like they do in malls to clearly identify the locations of these places.

The staff was generally friendly and helpful, except for one member who seemed unhappy. Our initial cabin steward was great, but he left mid-cruise, and our cabin wasn’t cleaned until we requested it very late in the day. The second steward was clearly not as tidy, and we had shortages of towels a few times.

One of the most disappointing experiences was with the tenders. We had an excursion booked with Virgin for 2 pm in Santorini, but it was very short and didn’t give us enough time on the island. We thought we had to wait until 12 pm to leave the ship if we didn’t have a reservation, but we didn’t know there was a standby line. We could have gotten off the ship much earlier to explore the cable cars and donkeys. The same tour was offered in the morning, but we didn’t get to go.

The shower back-up and maintenance came to clear it, but the room smelled musty and of sewage, which got worse over the next two days. We had to call to have it addressed, but it had gotten pretty bad.

One comedian, Matt, was scheduled several times but had the same exact show each time, which was disappointing. The other comedian, Emmanuel, changed his material, so it was more enjoyable.

They didn’t inform us that the test kitchen changed its menu every three days, so we could have booked our meals differently.

The pickleball court can’t be played on within the caged basketball courts. It’s much smaller, and the lines are drawn so close to the walls that you can’t return the ball without hitting the walls.
Overall it was nice without kids and we did enjoy the variety and quality of restaurants.

We are Sapphire on NCL and Diamond on RCCL, but our favorite now is Virgin Voyages! We have been on 22 VV cruises and have 7 more booked. What do we love about VV? Well, as you may already know, so much is included in the rate (WiFi, ALL restaurants, sodas & water, specialty exercise classes, and more)…and no kids! Yes, they have the best food we have ever had at sea, but there is so much more. Hammocks on the balconies. Diverse and happy crew who are allowed to show their personality (visible tattoos, comfortable uniforms, and staff in all ages, shapes, colors, sizes, and sexual orientations). Don’t believe the rumors that it is just a sexy party ship. There are fun parties to be found, for sure, but also relaxation and easy going fun as well. Shows are unique and energetic and they think outside the box. Don’t listen to trolls or to people who have never tried it. I believe that you will be very glad that you joined the VV family.
In my experience, if you arrive with an open mind and an open heart, the staff and the fellow Sailors will welcome you with open arms!

What I hate about Virgin Voyages:

1. Poor Customer Service at "Sailor Services"
2. Not enough shows (and every show or group event I tried to go to was "full").
3. Long lines and wait to board on first day.
4. Not enough different food at the Galley if you can't get a dining reservation.
5. I found the Pancakes awful at the galley in the morning and eggs are too runny (I hate runny eggs).
6. Coffee machines are empty or hot water was not working or no cups. Decaf was always cold on first few days of cruise.
7. A couple of times meals were delivered to me cold in one of the restaurants and server never followed up. I wanted to order another drink and server never got back to us (Pink Agave), The server spent the entire meal hanging with the table behind us and ignored us totally.
8. The Galley was always COLD, everyone had to wear jakets to visit the "Galley".
9. I was just shocked at the lack of caring at customer service. I asked to speak to a customer Service manager and they never got back to me. I went to "Sailor" Services (DUMB NAME BTW) and had to ask again and again. Finally met with a CS manager.
10. Woken up 2 times by cabin staff with DND sign lit (they called me, DND means Don't knock and Don't CALL!) and my room woke me up by lights coming on and drapes openned all by them self during a nap..
11. I have been on over 30 cruises and I would rate Virgin LAST amoung the cruise lines with Disney and NCL being first and Carnival just higher than Virgin. I wouldn't never cruise with Virgin again to be honest.
12. For the price of this cruise (Lacking many services I expect) I could take 2 or 3 other cruises. I expected better service for the high price $$$.
13. It's hard to get reseverations for the restaurants you like and you limited to 3x for each one. I don't want to go to korean BBQ or "Indian" or test kitchen, so stuck with the Galley.
14. You need a sit down restaurant for breakfast where you are served. Tried to book brunch at WAKE and there was never any openings.

Thinks I liked about virgin:
1. Room was nice.
2. Coffee (when I could get it) was great. (It always seemed that somthing was wrong with the coffee machines or no milk or creamer, etc.) Probally best coffee on any cruise line outside of dedicated coffee shop ($$$).
3. Food was good, including the galley. But you need more choices at dinner time.
4. Cruise itinerary (that's the only reason i booked the cruise). Sad to say, never on Virgin Voyages again :(
5. Most wait staff were really good except for that one time in Pink Agave (where we got totally ignored while she hung out with the table behind us)

My over-all rating for Virgin Voyages is "POOR", for the price I expected way more.

SORRY VIRGIN you have lost a customer!

We have cruised on over forty cruise ships and Virgin Voyages is the Worst Cruise Ever! All of our other cruises were elegant with linen table cloths for dinner and truly fine dining and excellent service. The Valiant Lady was a nightmare where you had to fight to try to get into a restaurant because you don't get your own table assigned to you for dinner service. We had to wait an hour and a half at the beginning of our cruise to try to get into the six terrible restaurants that Virgin offers. The food in all of the restaurants was for the most part inedible.

This is a DIRTY SHIP, they don't provide sinks outside the eating areas to encourage hand washing to prevent the transmission of illnesses. My wife an I both became ill due to their lax health standards.

The entertainment was not too great either unless you in to foul mouthed comedians and DRAG QUEENS.

Thy Princess Cruises or Celebrity Cruises for elegance and class, I really hate to see people waste their money and be disappointed.

Vibrant and energetic with lots of activities

The itinerary of our Iceland to NYC cruise was fantastic. The ship was so comfortable with great spaces for relaxing, being entertained and enjoying our amazing views. The food, oh my God, THE FOOD was glorious and every staff interaction was excellent.

They don't let you know that they are LGTBQ dominant. I accept that people have a choice in lifestyle, but if you are uncomfortable with that lifestyle the cruise line doesn't say anything about the pro theme of the cruise line

I am extremely disappointed with how Virgin Voyages handled my cancellation request.

When I booked my transatlantic voyage, I was genuinely looking forward to the trip. Since making the booking, however, I developed increasingly severe anxiety about crossing the Atlantic for 8 days at sea. As the departure date approached, this escalated into genuine panic, and I reached the point where I simply cannot face undertaking the crossing. I know it's my own fault. But a large company like that, not willing to refund anything. Most companies actually do that, out of good will.

I contacted Virgin Voyages and explained the situation honestly. I understood that my booking was a Base Fare and that it was normally non-refundable. I was not demanding that they ignore their terms and conditions — I was asking them to consider the circumstances and make a reasonable goodwill exception.

We had paid $3,740 which is a very significant amount of money for us.

Unfortunately, Virgin Voyages refused to provide any refund or meaningful compensation. What was particularly disappointing was the apparent lack of flexibility or willingness to consider the individual circumstances behind the cancellation.

I understand that companies have cancellation policies. However, when a customer has paid thousands of dollars and contacts you in advance explaining a serious situation, I believe there should be some room for human consideration.

This experience has left me extremely disappointed with Virgin Voyages.

Deck8 Central Sea View Terrace very overlooked from Deck7 seating area. Compensation for unused balcony and closed curtains due to lack of privacy (first 4 nights) rejected while onboard and again after trip. Issue with broken tooth/filling rejected as they said I 'didn't report while onboard' despite sending them copy of messages I'd sent to Sailor services at the time. Only way to spend unused purchased bar tab was to buy overpriced drinks including £100 bottle of champagne that retails for £45 in supermarkets. App messages not responded to until debarkation day - apparently due to tech issue. Onboard, was offered bottle of wine (that didn't turn up) and afterwards $200 off a future voyage (valid for 1 year) which I won't be taking. The one star is for most of staff onboard that were very enagaging. NCL offer far better value for money

I am extremely disappointed with the way Virgin Voyages has handled an issue involving its app, a cancelled shore excursion and a refund that has now been outstanding for over eight weeks.
There were four passengers travelling in two cabins. Although one passenger was the lead passenger and the booking was in her name, my sister booked and paid for a shore excursion herself using her debit card on 15 June(one month before departure) through the Virgin Voyages app.
Unfortunately, there was considerable confusion with the app throughout the cruise regarding which bookings belonged to which passenger. Many activities appeared under the lead passenger's account, making it difficult to establish who had actually made individual bookings.
While on board, my sister was informed that the shore excursion had been cancelled. She still wished to take the excursion, so she booked it again and paid for it a second time, this time using a credit card.
She was subsequently advised by a member of the onboard team that they could not see the original booking or cancellation, but that the duplicate payment should be refunded.
It has now been over eight weeks since the cruise ended, and no refund has been received.
My sister contacted Virgin Voyages' customer service team and provided copies of both her debit and credit card statements. These clearly show two separate payments to VIRGINVOY.
Despite providing this evidence, she was told that Virgin Voyages could not locate the original booking or cancellation and was advised to contact her card provider instead.
I find this response completely unacceptable. Both payments were made to Virgin Voyages, so I would reasonably expect the company to be able to investigate its own transactions using the booking reference, lead passenger's name, my sister's name, sailing date, and the dates and amounts of both payments.
Instead, we have been passed from one point of contact to another without the issue being resolved.
The experience has been particularly frustrating because:
• The Virgin Voyages app was confusing and did not clearly associate bookings with the correct passengers.
• An excursion was apparently cancelled, yet Virgin Voyages cannot locate the original booking or cancellation.
• My sister had to pay for the excursion a second time.
• We were told that the duplicate payment would be refunded.
• More than eight weeks later, the refund has still not been received.
• Customer services have been unable or unwilling to investigate the two payments properly, despite being provided with documentary evidence.
For a company operating a premium cruise service, I would expect much better communication, record-keeping and customer support.
Virgin Voyages needs to take responsibility for investigating these transactions and resolving the outstanding refund rather than directing the customer to her card provider.
This has been an unnecessarily stressful and disappointing experience, and I hope Virgin Voyages will finally investigate the matter properly and arrange the refund that is due.

⭐⭐⭐⭐⭐ Amazing Virgin Voyages Cruise!

We had an absolutely amazing experience on Virgin Voyages! From the moment we stepped onboard, everything was incredible. The ship was beautiful, modern, and spotless, and the entire crew was friendly, attentive, and made us feel welcome throughout the trip.

The food was outstanding, with so many great restaurants and options to choose from. The entertainment was fun and unique, the atmosphere was energetic, and there was always something to do. We also loved the adults-only experience—it made the cruise feel relaxing, upscale, and perfect for a getaway.

Everything exceeded our expectations. We made some incredible memories and are already looking forward to our next Virgin Voyages cruise. Highly recommend! 🚢🌴☀️

Sailed Resilient Lady in September 2026. Two things were genuinely great: the food was excellent across every venue, and our cabin stewards were outstanding. Embarkation was fast and efficient. After that it went downhill.
The spa was the worst of it. I paid just under $300 for a 75-minute deep tissue. No robe, no slippers, no spa or amenity access, and I was taken back five minutes late. When I asked what my fee actually included, neither Sailor Services nor the spa manager could give me a clear answer — and I eventually learned access to the spa amenities is a separate $79 charge that is never disclosed when you book. When I raised how the experience felt for that price, I got "I'm sorry" and nothing else. No explanation, no effort to make it right.
Service generally is not the same as hospitality. At bars and venues we had to flag someone down repeatedly to be served, and orders still came out wrong. Crew frequently didn't know their own product — we asked whether to bring towels to Virgin's own beach club and were told yes; there were towel stations everywhere when we arrived.
Entertainment was thin. A few shows, most of them paid. Persephone was finally some real talent, but the content across the board is very vulgar. Virgin is also clearly built around adult/LGBTQ+ nightlife culture — I'm supportive of that community, but nearly all the programming centers on it and nothing in the marketing prepares you for that. Travelers deserve to know the vibe so they can decide if it's their fit.
You pay extra for almost everything except food, your room, and venue access. The ship is small — the pool holds about 17 people. There's very little port or ship information: no announcements about disembarking, all-aboard times, anything. Disembarkation was disorganized, no staggered times, clogged elevators, nobody directing anyone.
And I loaded cash onto my account instead of a card. They refunded the $22 but refused to return the cents. Multiply that across every sailor and it's real money they're quietly keeping.
Great food, great stewards, and not much else. Know what you're booking — and ask exactly what you're paying for.

This was my first Virgin Voyages Cruise, and overall, it was a good experience, but I feel that there could be improvements. The ship was clean, and I was really impressed with the presence of staff always trying to keep things clean. Our room steward wasn't very good, but that was the luck of the draw. We asked for a steamer and more hangers 3 times and finally had to call to get them. He also forgot to leave a bucket of ice twice. My husband nicked himself while shaving, and a couple pillowcases had blood on them, and they were not changed. The comforter, with a more obvious spot, was changed. We thought some of the food was great and some wasn't. The desserts were especially exceptional, especially compared to other cruise lines. We were disappointed with the entertainment. We would prefer more shows in the Red Room. Persephone and the acrobatic show were fantastic. We would like more that are similar to those. The red hammock on the balcony was wonderful. We would have liked the options of preparing fresh eggs or omelets instead of them being premade. We would have liked Eggs Benedict to be an option. We would have enjoyed meeting the captain and staff instead of them being hidden away. We like dinners with the captains, cocktail parties with the captain, etc. The bar tab seemed to be an effective way to pay for drinks since we don't drink a lot. I was amazed at bored bartenders because, in general, there appeared to be less drinking on this cruise. I would prefer having a printout of information each day in my cabin simple because it's easy to access. I'm good with technology, but I felt for others who either didn't use their phones or didn't feel comfortable dealing with the app. Virgin didn't make it clear that you use the same room tags when leaving the ship as we did when we boarded. The directions said to put your luggage tags on your bags the last night, but they didn't indicate where those tags came from. This was one of a few communication issues on the ship. The crew was extremely friendly and helpful. That meant a lot.

The cruise on Virgin Voyages, being my first time sailing with them...and being completely honest, I was left uninspired and even somewhat disappointed. I knew it was an "all adult" experience, but in many instances throughout the cruise, I felt a little overwhelmed. The ship layout seemed cramped and poorly designed. However, the biggest disappointments were food quality and choices, entertainment and cabin quarters. I guess I'm just a peculiar, odd ball here, but entertainment was mostly very dull and lacked excitement to keep my attention for the full time, as I experienced on other cruise lines. The food choices and quality greatly need improvement in my opinion, bear in mind I did not dine in any of the specialty restaurants, but comparing other cruises I have been on Virgin Voyages is at the bottom of the list so far when it comes to casual dining. I booked a balcony cabin, (as I do in all my cruises) and again comparing with other cruise lines, Virgin does not get good marks from me. Cabin seemed very small, as well as the bathroom. Bed not too comfortable either. I must also add that the on-board staff and housekeeping stewards, eatery workers, did not have an authentic warmness when greeting them. They were not rude or impolite per say, but again I'm comparing my past experiences on other cruise lines. On the positive side, the booking and check-in was seamless...high points there. Overall, even though it was only a five-day cruise, and my first time with Virgin Voyages, I more than likely will not be cruising with them in the near future. It was not a horrible experience, but I have had better elsewhere. This is of course my opinion base on my experience, so perhaps someone who was on that cruise may have a more positive one. It's all one's perspective. With that said, I will not disregard future Virgin cruises base on this one experience, but for my next cruise I will be trying something else.

Food was ok. The quality was decent but the menus were not. We had a difficult time finding something we liked. The premier steak specialty restaurant, Wake was awful for us. Waited an hour after we ordered for the food to arrive. I asked and emphasized for my steak to be medium. It was served cold, difficult to cut and close to raw. Unacceptable and very disappointing. We were offered drinks to make it right but we declined.
The tours were very good and the natural beauty is awesome.
We had a room with a balcony that was nice.
The staff was wonderful.
My wife and I both got very sick with Covid or the flu. I think we are done with cruises as this is the second time in a row that happened. I don't think the cruise industry can find a solution the the issue.

Disappointing first experience with Virgin Voyages.
I booked my first Virgin cruise under a Sea View Lock It In Rate, believing I was receiving their best discounted option in exchange for accepting strict cancellation and modification restrictions.
Shortly afterward, Virgin advertised a better offer for the same voyage. I contacted Sailor Services and explained that I was not requesting a cancellation, date change, passenger change, or cabin modification. I only asked them to consider the lower pricing or provide a modest Bar Tab or onboard credit as a goodwill gesture.
After multiple emails, Virgin repeatedly quoted the Lock It In restrictions and denied any adjustment. Those restrictions explain why I cannot modify the reservation, but they do not prevent Virgin from voluntarily providing a small customer-service credit.
I understand that prices can change. My disappointment is with how Virgin chose to handle the situation, especially for a first-time customer who still intends to take the cruise and pay the remaining balance.
Virgin promotes a premium and customer-focused experience, but my first interaction has left me feeling unheard and undervalued. I am sharing this so other travelers understand that a Lock It In Rate may prevent you from benefiting if a better price or promotion becomes available after booking.
I hope Virgin Voyages reconsiders how it treats customers in this situation.

Virgin Voyages is my absolute favorite cruise line. We did back to back starting in Portsmouth and ending in NYC, hitting Amsterdam, Scotland, Iceland, Greenland and Canada. We are on the ship for 24 days. We never expected this cruise to be as spectacular as it has been. The ship is gorgeous, the suites are spacious, the ship is immaculate, the staff are wonderful and the food is great. The Happenings Cast make this cruise so fun. The shows and musical acts are top notch. The selection of food is terrific. The excursions offered are diverse and interesting. Virgin has set the bar so high that I do not want to sail on any other cruise line. This is truly a cruise that can be anything you want it to be from relaxing and low key to activity filled. Some of my favorite things are no photographer chasing you around, no extra charges to eat in specialty restaurants, no formal night, no buffet, no "main dining room" with "seating times", and NO KIDS.

We had a wonderful time on this cruise and left feeling thoroughly spoiled from start to finish. Our RockStar assistant, Dorothy, was exceptionally attentive—always a step ahead, checking in at just the right moments, and making every request feel effortless. Our steward, Gerald, was equally amazing: warm, professional, and quietly thorough in a way that made our suite feel like a true retreat. Together they set a tone of genuine care that elevated the whole experience.
The scenery was unforgettable. The glaciers were stunningly beautiful—vast, luminous, and almost otherworldly as we sailed past. Those moments alone would have made the trip worthwhile.
Dining was another highlight. The dessert venue delivered consistently excellent treats in perfect portions—just enough to satisfy without feeling heavy. And when we finally caught the ramen spot at the right time, the Thai curry ramen was absolute perfection: rich, fragrant, and exactly what we wanted. Our only note is that we wish that venue had better and longer hours; we kept missing the window more often than we would have liked. Even so, the one bowl we did enjoy more than made up for the scheduling frustration.
Overall, this was a beautifully run, memorable voyage. Thoughtful service, spectacular views, and food that hit the mark when we could get to it. We would happily sail again.

Liked the room, and the balcony. Thought you did a great job with getting us on and off the boat. Love the wine pairing dinner we went too, but we paid $200 for that experience. Did like the mix of people.
Disliked the food, bathroom too small, entertainment was lame. The majority of the staff didn’t seem very happy, there were a few exceptions though, and they were delightful. Too few places with sun beds in the shade. The one excursion that we took through Virgin was horrible.
We won’t do another cruise, I don’t think we’re cruise people. And I wasn’t impressed with virgin.