Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Advisor thorough & helpful
The advisor I spoke with on the phone was extremely thorough and made sure I fully understood everything.
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Got the insurance through the vets yeh…
Got the insurance through the vets yeh we’re very helpful
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Katie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Well explained policy and cost and…
Well explained policy and cost and conditions. Clear and precise
31 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent service but didn’t receive…
Excellent service but didn’t receive paperwork of policy through post
22 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi Catherine,
Thank you very much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
In relation to your policy paperwork, we aim to be as eco-friendly as possible, so documents are sent by email as standard unless postal is specifically requested. We’ve reviewed your policy and can see that post wasn’t requested at the time of sale; however, we’ve now arranged for your documents to be sent by post, and they should be with you early next week.
We hope this helps to address any concerns you may have had, and please don’t hesitate to get in touch if we can assist further.
Kind regards,
Kelly and the Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Deborah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Straightforward, clear and easy to set up
Easy to set up, recommended by our vets. Straightforward process, got in touch with some queries and Vetsure replied within a day great service.
22 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi Nuno,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Luna’s journey.
Kind regards,
Kelly and The Vetsure Team
I was unsure how to make a claim
I was unsure how to make a claim, but vetsure staff were very helpful and explained to me in detail how to go about it. They also phoned me to ensure that everything was going well.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Carole,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
If you have a dog older than 10 years check your policy very carefully
From day one of contacting this company over are pet insurance it has been nothing short of abysmal service.
Day 1: Beloved pet dog has to be home euthanised , contacted vetsure to see what is covered, answer don't know will ring you back, she was on premplus surely you must know. Ring back just before vet arrives, still do not know, but we will send you some forms to fill in and see what happens. No empathy at anytime from call handlers just stone cold call operators.
Next emails start arriving addressed to the vet company that euthanised our pet and worded as if it was them they were speaking too. Keep getting standard worded emails as if they cared, they did not.
Takara our beloved pet was on the highest cover which implied she had £1000 death benefit, we had never claimed in the six years we owned her paid £6000ish over the six years, Takara passed away early November2025 vetsure still wanted Decembers payment.
Discovered today they do not pay out on dogs aged over 10 years old, so people beware of this company as they are not empathetic towards you or your loss they just want your cold hard cash.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Ian,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of Takara. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We would like to reassure you that we do care for all our customers and their pets and making sure we are able to help the best we can whenever we are needed. We are sorry you feel we have let you down during such a difficult time, this was certainly never our intention.
We understand you have raised your concerns formally as a complaint, and we are in the process of reviewing this internally for you. In the meantime, if there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Lewis,
Thank you for your review. We understand that you’ve since spoken with one of our Contact Centre Executives, who was able to resolve the issue for you.
We’re pleased this has now been sorted, and if you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
Very friendly staff and very…
Very friendly staff and very knowledgeable very quick and easy to set up pet insurance
12 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi Sharon,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Great Insurance Company
Great insurance company, very friendly staff who are willing to help. Fortunately not had to make a claim but if I do I will report back on my experience, no doubt it will be fine though!
25 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to do and great price
Got through our vets and 10% off
Great price for our puppy
25 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Claudia,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
i keep getting text telling me to sort…
I would like to say that I have had a call from Vetsure and a lovely lady has sorted it allout forme, for some reason my email was playing up, I have now got all the documents i need and little Loki is fully covered.
I keep getting text telling me to sort the insurance out, i have had noting to say it uis stored even though the direct debit is active and on my list of DDs, i have heard nothing about the puppy hamper i was offered and have had no emails to say the insurance is set up and active!!!!!!
24 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Fiona,
Thank you for taking the time to update your review. We’re really pleased we were able to get everything resolved for you over the phone and that you were happy with the outcome.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
So glad we took pet insurance out with…
So glad we took pet insurance out with vetsure pet it’s so easy to claim if your pet gets ill I would definitely recommend them
16 listopada 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
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