Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really helpful advisor
Really helpful advisor, friendly and patient with excellent customer care
22 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Claire,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Kelly and The Vetsure Team
Hilary was brilliant in sorting out the…
Hilary was brilliant in sorting out the insurance and pet plan. Top job
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Dan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with setting up your new policy and health plan. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Otis’s journey.
Kind regards,
Kelly and The Vetsure Team
New policy set up
New policy set up, easy and so nice to speak to someone who is patient and knowledgeable. (Jodie) Obviously haven't had to claim ( hopefully wont have to ) but sign up easy and was one of only companies that did liability insurance with the accident only option
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Sandra,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you with setting up your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this really means a lot to our whole team.
Thank you again for choosing Vetsure, we’re so pleased to be part of Rudy’s journey.
Kind regards,
Kelly and The Vetsure Team
Charlie's insurance
Easy to use everything explained easy to print off all information. Competitive prices Reputable company our Vets reccomend you.
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your Charlie’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent customer service
Excellent customer service, quick to send out policy documents.
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Alfie and Monty
I’m more than happy with the service I’ve received mainly because I can’t talk very well owing to cancer.
Hilary was excellent no rush took her time to go through the questions only wish everywhere was the same. This is the service you expect when you have a medical problem never mind 5 stars I’m more than happy to give her 10 stars well done.
14 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
I found the set up of the policy…
I found the set up of the policy straight forward and the person on the telephone was very helpful and made things clear.
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Reanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Problem resolved for now
Disappointing customer service. Huge volume of emails pushing me to sign up - even after I had! I did sign up and was promised a free ‘puppy pack’ Nothing has arrived. I emailed them - no response. Hoping their response to any insurance issues is more efficient
Update - received a telephone call from Vetsure apologising for their various oversights. Reassuring that they have recognised their shortcomings and responded.
12 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you for taking the time to update your review. We’re pleased we were able to reassure you and resolve your concerns over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
very easy to set up
very easy to set up, and pleased with the overall process. I can sit back and relax now. knowing my little cat Meow Meow is all covered. even though she is an indoor cat,
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Shelly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Meow Meow's journey.
Kind regards,
Kelly and The Vetsure Team
Great fast efficient experience
Great fast efficient experience. Well communicated and very friendly.
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Luke,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Was very helpful
Was very helpful spent time talking through my concerns never rushed me allowed me to make my decisions
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Professional and easy to access peace…
Professional and easy to access peace of mind for both my dogs
5 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Suzy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Deanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I phoned up to ask about the insurance…
I phoned up to ask about the insurance had a lovely lady explained everything with me .said I would talk it over with my husband. So phoned back next day had another lovely lady go over everything with me very happy to take insurance out thank you
9 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It is a pleasure to have my 2 doggies…
It is a pleasure to have my 2 doggies insured with yourselves. On taking my policy out your staff were friendly & helpful. I have sadly had to claim for Charlie a few times now and there has never been a problem. I would just like to thank vetsure for making everything easy.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Graham,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Vetsure excellent customer service
Vetsure was recommended by a friend after frustration with another insurer. I changed both my dogs over to Vetsure in September 2021 to the enhanced plan of £7000 for peace of mind and have no regrets. I have had no issues with various claims made - all settled promptly and fairly. Vetsure were kind and compassionate when recently lost one of my much loved dogs suddenly/unexpectedly. All conversations have been met with kindness, care and consideration. I have no hesitation in recommending thoroughly.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Pam,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Communication was amazing
Communication was amazing. Everything was explained so well so I could find the best cover for my kitten. This is my first insurance company for a pet and I hope to stay with this company for the entirety of my pets life.
7 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carmen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Would definitely recommend Vetsure
Had a lady from this company contact me yesterday to see if I wanted to take out pet insurance (had been getting quotes, so was expecting a few calls). The price I was quoted from vetsure was far more reasonable than any other quote I received so I took the policy out there and then.
The lady I spoke to was so friendly and knowledgeable, she really made things clear to me.
Obviously I hope I don't have to make a claim but, I think, that if I do, my pets are in good hands
6 stycznia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
I was given a code for further discount…
I was given a code for further discount but not able to add it to order so ended up ordering with a lovely lady but took ages to complete.
29 grudnia 2025
Odpowiedź od Vetsure Pet Insurance
Hi Alison,
Thank you so much for taking the time to leave us a review, we’re really pleased to hear you’ve had a positive experience with Vetsure.
We’re sorry to hear you felt the phone call was a little lengthy. We always aim to keep our calls as clear and efficient as possible, however there are certain points we’re required to cover to ensure everything is explained correctly and in line with regulations. These conversations can sometimes take a little longer to make sure everything is fully covered.
Thank you again for choosing Vetsure.
Kind regards,
Kelly and the Vetsure Team
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