Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
Reakcja na opinię
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pleasant interaction on phone by me…
Pleasant interaction on phone by me explaining my pets requirements which were fully met. Thank you.
7 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Andy,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mollie's journey.
Kind regards,
Lee and The Vetsure Team
Really helpful polite and cheaper than…
Really helpful polite and cheaper than other company’s
14 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Donna,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Louis and Bella's journey.
Kind regards,
Lee and The Vetsure Team
Joanne responded by phone to an online…
Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate in a more informal manner. I posed many questions and made many comments but she was determined to get to the important point- a decision. Well done Joanne.
13 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Buzz's journey.
Kind regards,
Lee and The Vetsure Team
Super helpful
Super helpful, very efficient and able to answer my questions and get me sorted!
13 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Kenzie,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Zero and Echo's journey.
Kind regards,
Lee and The Vetsure Team
Really helpful on the phone and helped…
Really helpful on the phone and helped me find and inform me of the right policy for me with out being pushy or trying to sell
5 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Milo's journey.
Kind regards,
Lee and The Vetsure Team
Staff very nice to talk to very…
Staff very nice to talk to very professional and were very kind when I lost my previous cat Tilly
11 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat Tilly.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Nice company to deal with.
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP).
Everything I was promised ie paper as opposed to email was not a problem.
Harriet was very professional, yet friendly and seemed genuinely interested in my new puppy - I think she picked up on my excitement!
They even asked if they could put my puppy on their socials after seeing pictures of her....of course I said yes.
Nice company to deal with and look fwd to being with them for a long time.
11 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Rosemarie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cerys’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Louise,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Meiko’s journey.
Kind regards,
Lee and The Vetsure Team
Lovey friendly helpful staff
Lovey friendly helpful staff. Explained everything thoroughly. Very polite and pleasant over the phone.
11 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jane,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Kenzie were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Rosie and Toby's journey.
Kind regards,
Lee and The Vetsure Team
Vetsure Pet Insurance - first claim
very easy and efficient service - I didn't even have to get involved - my vet did the claim and it was paid within 2 days I believe.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Jane,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Steven,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Chester's journey.
Kind regards,
Lee and The Vetsure Team
easy to set up.
easy to set up.. prompt response to questions. personal touch. would recommend
6 maja 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Hassle free
Easy to get a quote, covers things a lot of insurance companies won't for the same kind of price
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Tracy,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Great first time for me and puppy
Great first time for me and puppy, ew to all this but was told everything I need to know
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
The lady was very friendly and very…
The lady was very friendly and very informative, she was very experienced and helped me to understand everything.
5 maja 2026
Odpowiedź od Vetsure Pet Insurance
Hi Denise,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Phoebe and Albert’s journey.
Kind regards,
Lee and The Vetsure Team
Great level of service
Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremely helpful with providing a quote and then helping me set up the right level of cover. They were not only trying to sell a product, they genuinely came across as caring, asking lots of questions about how our rescue was settling into his new home and they are a credit to the company and gave a lasting impression of the company.
27 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Clare,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Ally were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Dexter's journey.
Kind regards,
Lee and The Vetsure Team
The lady who i spoke to was so lovely…
The lady who i spoke to was so lovely and very understanding
30 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Kimberley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Poppy’s journey.
Kind regards,
Lee and The Vetsure Team
Insurance for an old dog
I spoke with a woman called Vanessa and she was very very helpful.
27 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Anne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jerry's journey.
Kind regards,
Lee and The Vetsure Team
No pressure
The lovely lady I spoke to (Joanne) was so informative, answered any questions or queries I had in a professional way, nothing was too much trouble I I didn’t feel rushed or pressured at any point .
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Elaine,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Oli's journey.
Kind regards,
Lee and The Vetsure Team
Early days but happy with the service…
Early days but happy with the service so far.
29 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Domenic,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary and Jessica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Lily's journey.
Kind regards,
Lee and The Vetsure Team
Doświadczenie Trustpilot
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