Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good afternoon
Good afternoon,
I just wanted to make you aware of the experience of my call today. Your employee Vanessa went above and beyond for your company today and I need to make you aware of this.
I already have a British shorthair with you I needed to add my new cat to my account.
I couldn’t access my account online as I needed to add my new addition. so I called asking for help with this. Vanessa helped me through the process and set everything up for me. I had difficulty understanding how the policies work. Vanessa took her time with me to read everything out and helped me understand this.
I also asked Vanessa, if she would kindly send me a paper copy of my plan in which she has also done this for me for both my cats. She was kind and polite and took her time with me. I didn’t feel rushed at all. Vanessa is a credit to your business and this should be taken note off. Thank you very much.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent
Excellent - easy application form and fully recommended by my vets - Donaldsons
14 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Ozzie’s journey.
Kind regards,
Lee and The Vetsure Team
Uncomplicated and paid vet directly…
Uncomplicated and paid vet directly very promptly.
20 marca 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Rachel,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Very friendly customer service
10 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Prajwal,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Luna’s journey.
Kind regards,
Lee and The Vetsure Team
Vetsure took the stress out of my pet…
Vetsure took the stress out of my pet being unwell and liaised with my vets. The process was simple and for me meant I didn’t have to worry about the treatments and test my pet needed.
I thoroughly recommend Vetsure as insurance for pets. Thank you
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Andrea,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to assist you whilst your pet was unwell.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Fantastic friendly service
8 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Chip’s journey.
Kind regards,
Lee and The Vetsure Team
Lovely staff great value
Lovely staff who supported me explaining the policy breakdown and so surprised to receive a free hamper as a bonus! Great value for money and that the insurance and pet plan is also affiliated with my vet.
8 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Elly,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Flo’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to assist you.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Aids treatment I wouldn't be able to afford
With the help of the vet nurse & Vetsure my claims go through when I need them to. Having a rescue as a pet leaves them with unforeseen issues as they age. The awful treatment she received as a young dog has impacted on her older years. I am doing all I can with my vet to ensure she is without pain for as long as possible. I wouldn't be able to do so without Vetsure.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Lorraine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims and dogs treatment.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Great service
Couldn't wish for better. Submitted the claim form for my cat and paid out very quickly.
Always easy to get through on the phone if neccessary and helpful and friendly
9 marca 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Irene,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Joanne made the purchase of pet…
Joanne made the purchase of pet insurance a breeze. All our questions were answered, competitive price and there was no hard sell!
Very happy 😊
7 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Janine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bumble’s journey.
Kind regards,
Lee and The Vetsure Team
Cat Insurance
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient.
In particular Eva and Joanne both of whom were very helpful.
The insurance itself was of a favourable rate and cheaper than a lot of competitors.
All in all, I’ve had only good experiences with them.
Long may it continue
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Steve,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that both Eva and Joanne where able to help you. We’ll be sure to pass on your kind feedback to them.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
I have been working with Vetsure Pet…
I have been working with Vetsure Pet insurance for a few months and I am very satisfied with the service coverage and the monthly price. I can't wait to go to the vet and pamper my little boy Thank you!
11 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Emanuela,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Lee and The Vetsure Team
Everything was easily explained how…
Everything was easily explained how the pet insurance works and what's involved
Very knowledgeable and patient agent to help
30 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Inge,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Cody’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Peter,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Nova’s journey.
Kind regards,
Lee and The Vetsure Team
It’s good to talk rather than just fill in forms.
It was good to be able to talk to a knowledgeable person when deciding what level of insurance to buy. I am glad that I was given the option to talk a representative rather than fill in forms on line. Of course one never knows how good the insurance company are until you need to make a claim.
30 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Winston and Clementine's journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Grant,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Archie’s journey.
Kind regards,
Lee and The Vetsure Team
Kind, compassionate and professional.
Today I phoned to cancel my vet plan insurance which is run by Vetsure as my elderly cat had passed away.
I was treated with such kindness and compassion that I will definitely consider changing my current pet insurance with Many Pets over to Vetsure.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Jacquelyn,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
customer service
2 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jennifer,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Vetsure Pet Insurance
From the start of the call, Ally was friendly, professional and knowledgeable about the insurance details. I feel everything I wanted to know was explained and I didn't need to ask anything. Highly recommend Vetsure. My pet has immediate cover which puts my mind at rest.
2 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Lynne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Lee and The Vetsure Team
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