Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy process to insure my kitten
Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing questions such as ‘is he neutered’ as there is an intention of getting him when he is the accurate age. She made me aware that I simply just need to let them know once the operation has occurred.
What I like about vetsure is that it is directly linked to my vets and also its lifetime cover. This means that I don’t need to worry.
So far customer service has been great! Thank you Vanessa for all your help.
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Rebecca,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jerry's journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Fiona,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail and Monica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Bert's journey.
Kind regards,
Lee and The Vetsure Team
It was delivered on time with no…
It was delivered on time with no problems thank you
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Good response time.
28 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Drew,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pearl Victoria Scott-Brown's journey.
Kind regards,
Lee and The Vetsure Team
So helpful explaining everything and so…
So helpful explaining everything and so polite
20 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Bernice,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Lee and The Vetsure Team
Exceptional Customer Care
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from the operator was second to none, she was so understanding and kind. I’ve come home today to find a handwritten card from the vet sure team sending me love and their sympathy which left me feeling so valued and knowing this is an insurance company that really does care. A wonderful company and could not say anything bad- extremely grateful for all their help during such a sad time.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Annabel,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Wishing you all the best.
Kind regards,
Lee and The Vetsure Team
Jake was great
Jake was great!
Great and clear in describing what the insurance policy is and what it will be / could be. Answered all my questions effortlessly and calmly.
23 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Annie and Freddie's journey.
Kind regards,
Lee and The Vetsure Team
Knowledgeable and polite explanation no…
Knowledgeable and polite explanation no rush gave me time to ask questions perfectly
14 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
Thank you Hilary for being so friendly…
Thank you Hilary for being so friendly and helpful and your knowledge about our new policy.
22 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Josephine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
A good experience.
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a friendly and helpful nature, and I did not feel under pressure to make a commitment before I was ready. My queries about the policy were handled well and I was informed clearly of the information I required. The setting up of the policy was straightforward and the team member dealing with my policy was patient and helpful throughout the process. All of the supportive documentation arrived promptly following the end of the process.
22 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Badger’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Skye and Simba's journey.
Kind regards,
Lee and The Vetsure Team
The staff member was very informative &…
The staff member was very informative & explained the amount of cover
14 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Sara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bailey Blue Bear’s journey.
Kind regards,
Lee and The Vetsure Team
Lovely person on phone and kind helpful…
Lovely person on phone and kind helpful and understanding
14 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Shirley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Tommy was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Dennis and Oscar’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Poppy’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Harley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Moon’s journey.
Kind regards,
Lee and The Vetsure Team
I have been Gison&Jones. I have found the best in the West!
I have been with Gibson & Jones practice for about 8 years. While raising Guidedogs puppies on behalf of Guidedogs, prior to finding the practice I must of been to at least 12 or more around the Swansea area. I can list at least 6 major problems with different vets without the heated talks trying to explain that they were not my puppies ( I normally have them for just 1 year)
This practice while both treating the dogs gave them the best care and attention while also giving the best treatment and attention.
I have now become the owner of one of the retired dogs, so needed to insure her, I had no hesitation where to go when I asked about insurance they did not push me to Pet sure they just gave me a leaflet saying this is what we have here and this is what our recommendation is. No sales pitch.
I brook a week comparing and when I called the one number questions were answered and the whole thing was done over the phone.
Yes there were questions asked why insure a 6 year old dog now? What I had payed? Was there any current injuries or problems? As I have all the paperwork and history of treatment the lady on the phone went through the form filling out, for me the easiest and most efficient experience over a phone ever.
10 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Dave,
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’ve had a positive experience with Vetsure and Gibson & Jones Vets, and that Vanessa was able to assist you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Pebble’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Jacqui,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ruby’s journey.
Kind regards,
Lee and The Vetsure Team
Great service and we saved money!
15 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Sallyanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Billie’s journey.
Kind regards,
Lee and The Vetsure Team
Insuring by phone
The operator on the phone was very patient and explained everything in detail to help us get the right level of insurance for our new puppy.
14 kwietnia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Pamela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Sapphire’s journey.
Kind regards,
Lee and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Duggie’s journey.
Kind regards,
Lee and The Vetsure Team
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