Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very straightforward and stress-free
The process of arranging vet treatment and claiming was stress-free. The vet's practice communicated with Vetsure. Vetsure let us know the cost of the treatment and the excess we had to pay (to the vet). At the end a couple of emails from Vetsure to settle the case were easy and straightforward.
23 stycznia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Jenny,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased we could help relieve a little stress during your claims process.
Kind regards,
Kelly and The Vetsure Team
The adviser was very thorough and…
The adviser was very thorough and polite and knowledgeable.
7 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Steven,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Charlotte was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Eddie’s journey.
Kind regards,
Kelly and The Vetsure Team
The process was straightforward and…
The process was straightforward and easy to set up the new policy.
The person I spoke to was very friendly and efficient.
30 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Christine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Hugo’s journey.
Kind regards,
Kelly and The Vetsure Team
Vetsure is and has been really easy to…
Vetsure is and has been really easy to deal with , thank you for making my life stress free
20 stycznia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Sue,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased we can help relieve a little stress when you are focusing on caring for Finnbar.
Kind regards,
Kelly and The Vetsure Team
A lovely insurance company
A lovely insurance company. Everything was explained clearly and I was given time to ask questions. I don’t know how Ally coped as it was chaos my end (I’ve 3 dogs). And they caused mayhem. Poor Ally was laughing so much she was crying. She’ll never have another phone like mine. Ally was amazing and super patient a super star. Thank you so much x
5 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Pen,
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you, despite the mayhem! We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Maple, Jess and Sweep’s journey.
Kind regards,
Kelly and The Vetsure Team
Ally was really helpful explaining all…
Ally was really helpful explaining all my options when renewing pet insurance, she was able to answer all my questions and went through everything in detail. Very good customer service.
29 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Ellie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your renewal. We’ll be sure to pass on your kind feedback to her.
Thanks again for continuing to choose us, we’re so pleased to be part of Goose and Olive’s journey.
Kind regards,
Kelly and The Vetsure Team
No hassle
No hassle, no questions, they just made things as easy as possible when we were going through a stressful time with our dog. I would recommend.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Catriona ,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased we could help relieve a little stress when you were focusing on caring for Zippy.
Kind regards,
Kelly and The Vetsure Team
Extremely helpful & not pushy
Jodie was lovely and was really helpful with getting my insurance sorted for my mini dachshund. She wasn’t pushy and explained every option to me, leaving me with all the information I needed to make the right decision
4 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jodie,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Nala’s journey.
Kind regards,
Kelly and The Vetsure Team
I've had my insurance policy 13yrs now…
I've had my insurance policy 13yrs now with this company, they've always been very quick to help and resolve all my pets problems. I would highly recommend.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us for the past 13 years, we’re so pleased to be part of Maddison’s journey.
Kind regards,
Kelly and The Vetsure Team
Great customer service
Great customer service, good price, helpful and patient with me as I explored all options. Also, clearly a dog lover!
3 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Suzanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Aoife’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent customer service
The assistant on the phone was really helpful, explained everything to me in detail and I didn’t feel rushed in to anything
30 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jo,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jessica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Poppet and Bertie’s journey.
Kind regards,
Kelly and The Vetsure Team
Incredibly helpful and patient when…
Incredibly helpful and patient when setting up my first policy!
3 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jade,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Agamemnon’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Tracy,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ted’s journey.
Kind regards,
Kelly and The Vetsure Team
Everything was explained to me
28 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part Bertie’s journey.
Kind regards,
Kelly and The Vetsure Team
Excellent service
Excellent service, everything explained and not rushed at all when I was asking for a quote for my pet insurance. I was able to go away and think things over and call them back. Thank you to Chelsea who was most helpful, with excellent customer service.
28 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Paula,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Chelsea was able to help you with setting up your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part Jasper’s journey.
Kind regards,
Kelly and The Vetsure Team
I've not had to make a claim yet
I've not had to make a claim yet - but the process to take out pet insurance was very easy and efficient.
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Tom,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Chutney’s journey.
Kind regards,
Kelly and The Vetsure Team
Very helpful lady on the phone
Very helpful lady on the phone, explained clearly all the options. Didn’t just try and sell me the most expensive policy
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Autumn’s journey.
Kind regards,
Kelly and The Vetsure Team
Best Pet Insurance
I have had pet insurance for years and have used various companies, all of which turned out to be useless — refusing to honour claims and showing no compassion for the poor pets whose treatment they were unwilling to cover.
I can honestly say that since I have been with Vetsure, I have not had these problems. The agents you speak with are personable, and you feel they genuinely care about your dog. And they honor the claims! Highly recommend.
26 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Corinne,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners really is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Kerra’s journey.
Kind regards,
Kelly and The Vetsure Team
A great company to deal with
They are very easy to deal with. I have been with them for 16 years with my cat who sadly died and now we have a new family member they were our first port of call. No nonsense fair policies which are easy to understand, prompt pay outs and a genuine interest in your pet, they actually seem to care about you.
Buying a new policy was easy, no hidden clauses and a choice of excess to suit an individual.
19 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that your previous positive experience with Vetsure led you to insure your new family member with us.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks for choosing us again, we’re so pleased to be part of Dame Kerry Winnifred’s journey.
Kind regards,
Kelly and The Vetsure Team
I was setting up pet insurance on my…
I was setting up pet insurance on my phone that didn’t go through, but they called me around an hour later to help me set it up. Caller was lovely and went through everything I needed to know, also made sure I understood what everything meant.
23 stycznia 2026
Odpowiedź od Vetsure Pet Insurance
Hi Kairren,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Wesley’s journey.
Kind regards,
Kelly and The Vetsure Team
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