Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The website was easy to use …
The website was easy to use and the availability of different types of Insurance was good
16 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Barbara,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part Loxley’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Missy’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Storm’s journey.
Kind regards,
Kelly and The Vetsure Team
Eva very polite and knowledgeable
Eva very polite and knowledgeable. Insurance taken out with ease.
Thank you
20 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Mike,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Al Pacino’s journey.
Kind regards,
Kelly and The Vetsure Team
New policy
Chelsea explained the necessary in great detail, repeating necessary information, & was very patient in creating a policy on the telephone.
19 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Chelsea was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teo’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Simon,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Zoma’s journey.
Kind regards,
Kelly and The Vetsure Team
The person I spoke to when trying to…
The person I spoke to when trying to decide on the right insurance to get was really helpful, patient and clearly outlined all the pros and cons of the choices.
9 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Kate,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Willow’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Sonia,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jilly’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Paul,
Thank you for taking the time to leave us a review. We’re pleased to hear you are happy with your Vetsure experience.
We’ve tried to give you a call to gather a little more feedback, as we’re always keen to understand how we can improve and turn a 3-star experience into a 5-star one. If you’d be happy to share any further thoughts, we’d really appreciate it.
Thank you again for your review.
Kind regards,
Kelly and The Vetsure Team
Everything explained on the phone
Everything explained on the phone. Pleasant friendly staff. Insurance sorted very quickly
16 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Leo’s journey.
Kind regards,
Kelly and The Vetsure Team
Vetsure go above and beyond in their Customer Service
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to the policy for our remaining dogs on his passing. We then received a hand written sympathy card signed by all the Vetsure Team with, as a lovely touch, as small pack of native wildflowers to sow in our dogs memory. Thats the kind of Customer service that brings loyalty, repeat buisness and word of mouth sales. Worth every penny!
16 lutego 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Paul,
Thank you so much for taking the time to leave us such a kind review. We’re really pleased to hear you’ve had a positive experience with Vetsure.
We know how hard losing your dog must have been, and we’re so glad we could provide support during such a difficult time. Your feedback truly means a lot to our team.
Thank you again for sharing your experience.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Luka,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again, we’re so pleased to be part of Buddy’s journey.
Kind regards,
Kelly and The Vetsure Team
Was so helpful
Was so helpful went through everything I needed to know explained what Billy would be covered for explained different policies & explained what would happen if I needed to make a claim was very happy with the help & time spent with me any questions we're explained fully .thank you would recommend you to friends.
13 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Barry,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Billy’s journey.
Kind regards,
Kelly and The Vetsure Team
Very friendly not pushy explained
11 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Patrick,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Molly’s journey.
Kind regards,
Kelly and The Vetsure Team
Great cover for ongoing conditions
Quick settlement of my claim for an ongoing condition. Very efficient process.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased we could help with quick settlement of your claim.
Kind regards,
Kelly and The Vetsure Team
Its so easy ..its like they are family
Its so easy ..its like they are family. Call backs are fast and they are so friendly . The price and discounts are brilliant too. Fantastic experience 👏
10 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Sally,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Kitty Rose’s journey.
Kind regards,
Kelly and The Vetsure Team
The consultant was very helpful and…
The consultant was very helpful and made it easy to sort out the insurance plan
3 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Jacky,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Rocky’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Adrian,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part Mystique’s journey.
Kind regards,
Kelly and The Vetsure Team
Hilary was courteous
Hilary was courteous, knowledgeable and listened to my questions, giving answers which helped me to make up my mind to consider two further quotes, one of which I will purchase.
5*s to Hilary
9 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Cameron,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with a quote for Kobe. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly and The Vetsure Team
Amazing help received from Jake
Amazing help received from Jake, which totally made the difference between me staying with my old insurer and moving to vetsure. Highly recommend them
9 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Michaela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Rick and Tina’s journey.
Kind regards,
Kelly and The Vetsure Team
Doświadczenie Trustpilot
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