Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Impressed Yet Again !
Over the last few years, I have left very positive reviews for Vetsure and am very happy to leave yet another ! Reggie has been extremely poorly, each time I've rung Vetsure, I've been blown away with the kindness of the customer service agents. Today, Hilary is the star. Having just had Reggies diagnosis, I was a little bit emotional but she was so empathetic and so sweet. But of course, an excellent customer service is just a part of having to deal with insurance companies, quite often a huge headache but again, Vetsure come out on top, easy to make claims and fast payments into my bank account. Unfortunately, I have had to make several claims over the years and they have never let me down. Not sure how many other insurance companies could compare to Vetsure's high standard. Highly recommend.
11 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure over the last few years and that Hilary was able to help you with your most recent call. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again, and we hope Reggie feels better soon.
Kind regards,
Kelly and The Vetsure Team
Very easy to set up
2 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Ian,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Hector’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Jennifer,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jessica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Whiskey’s journey.
Kind regards,
Kelly and The Vetsure Team
it was difficult to follow
after a chat with the company it is now sorted thank you it may of been the scan app
2 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Tracey,
Thank you for taking the time to update your review. We’re really pleased we were able to get everything resolved for you over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
Great service
The lady I spoke with was lovely, she made everything easy. All 4 of my dogs are insured with vetsure.
2 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Catherine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Dobby, Dotty, and Daphne’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Cheryl,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Marley and Omega’s journey.
Kind regards,
Kelly and The Vetsure Team
Highly satisfied customer
Making a claim for the treatment of my dog was straightforward, there was one form to complete. After submitting the claim form I was kept informed with updates regarding the progress of my claim and payment was made quickly.
6 lutego 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Melanie,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Friendly and helpful staff and caring…
Friendly and helpful staff and caring vets.
27 lutego 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Settlement of claims
We have been with Vetsure for the last 2.5 years and so far, all our claims have been settled very quickly.
3 marca 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Jemimah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Jodie helped me with our cat pet…
Jodie helped me with our cat pet insurance we have 2 cats
Jodie was brilliant explained everything in great detail
The price was a fair price for the cover offered
All I can say brilliant professional service
4 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mia and Naxo's journey.
Kind regards,
Kelly and The Vetsure Team
Excellent experience
Excellent experience. Claim was accepted immediately and payment made directly to our vets. Would highly recommend
18 lutego 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Alexandra,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
The best insurance company by far
The best insurance company by far. Claiming is easy, straight forward and is exactly what it says on the tin no hidden small print. Super friendly staff and claims go through within a week.
25 lutego 2026
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Jade,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Insurance enquiry for Freckles
Insurance enquiry for Freckles
Jake was extremely patient. kind.helpful and very informative. After a full explanation of what was covered within the policy and costings I happily agreed to use Vetsure with the additional bonus of them supporting our local vets here in Yate Bristol.
17 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Freckles’ journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Deb,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Thorkell, Ember and Jaspar’s journey.
Kind regards,
Kelly and The Vetsure Team
Just insured my puppy with them very…
Just insured my puppy with them very quick and kind customer service i have my other dog insured with then aswell
2 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Barbara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Harmony and Hope’s journey.
Kind regards,
Kelly and The Vetsure Team
Good deal if bought with a vetplan
2 marca 2026
Odpowiedź od Vetsure Pet Insurance
Hi Paula,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Pablo and Pudding’s journey.
Kind regards,
Kelly and The Vetsure Team
We have had excellent and prompt…
We have had excellent and prompt service from Vetsure pet insurance over several years. Always a prompt and efficient service from a caring team.
19 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Magda’s journey.
Kind regards,
Kelly and The Vetsure Team
Great customer service
Lots of help, very easy to discuss everything involving an insurance.
23 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Paulette,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Manchado Freddie and Manchado Josh’s journey.
Kind regards,
Kelly and The Vetsure Team
Helpful and informative
23 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Stephen,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tara and Izzy’s journey.
Kind regards,
Kelly and The Vetsure Team
I spoke with a lady called Ally today…
I spoke with a lady called Ally today regarding my pet health plan and insurance. Ally went through everything to make sure I had the best policy. Ally was very friendly and helpful.
23 lutego 2026
Odpowiedź od Vetsure Pet Insurance
Hi Lynn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jett and Indie’s journey.
Kind regards,
Kelly and The Vetsure Team
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