Joanne responded by phone to an online investigation I had made. Her attitude was a mixture of friendly and professional. She was well aware of her legal obligations but was also able to communicate i... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very straightforward phone call to both insure my pet, and also take out the health plan (VIP). Everything I was promised ie paper as opposed to email was not a problem. Harriet was very profess... Zobacz więcej
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My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Zobacz więcej
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Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Napisane przez firmę
Dane kontaktowe
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Zjednoczone Królestwo
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our Springer needed a ct scan on his…
Our Springer needed a ct scan on his legs following major surgery which was carried out by our vet.
My vet contacted Vetsure regarding the costs of the scan and it had been agreed and paid within a week. You can't ask for more than that!
22 października 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Owen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
it was the first time I had claimed for…gizmo so I’m going to call it gizmo
it was the first time I had claimed for gizmo so needed help which Donaldsons was really helpful filling in forms for me and I was suprised how quick the claim was dealt with and money refunded into my account
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Lesley,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Gizmo’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to insure with helpful operator…
Easy to insure with helpful operator over the telephone.
25 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Valerie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
The lady was very polite explaining …
The lady was very polite explaining the cover .
25 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It was quick and easy.
It was quick and easy to insure our cat. We now have peace of mind knowing he is covered by insurance if anything should happen to him.
24 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Very friendly and professional lady…
Very friendly and professional lady took me through the different policies, didn’t feel under pressure. I’ve used Vetsure previously and everyone I spoke to was very helpful.
For some reason the emails you send me are impossible to read as for example, PDF’s cover the main text and the Direct Debit Details are completely obliterating the main guarantee. For some reason this only happens with emails from Vetsure.
22 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for raising the issue of the emails with us, we will look into this further.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
How helpful they are.
I am very pleased with the people i spoke to they were very helpful and they explained everything to me witch i could under stand so thank you.
11 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
A lovely team of people
A lovely team of people. When my young cat passed away I was sent a lovely card all signed by the Insurance Team and some seeds to plant, I was so touched by this, very thoughtful.
11 listopada 2025
Odpowiedź od Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly
The Vetsure Team
Odpowiedź od Vetsure Pet Insurance
Hi Emily,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Read the small print! Cats over 8 years old not covered for death
Please please please read the small print with your policy! The front wording on mine said I was covered for death of my pet with no indication of any exclusions which is incredibly misleading. They will not pay out on a cat who is over 8 years old and customer service are very unhelpful, especially shocking when I was trying to deal with the sudden loss of my cat.
I have taken this to the Financial Ombudsman who have happily taken my case and were incredibly helpful. Vetsure did respond to my case but totally ignored my query about their misleading wording which was another disappointment.
I just want to make sure other people are not taken in by their misleading cover table on their policy.
4 listopada 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Katherine,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We understand your case is currently with the Financial Ombudsman, and we will of course continue to cooperate fully with their review. If there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
The Vetsure Team
Think Twice Before Choosing VetSure!
I don’t usually leave reviews, but this is something I wish I’d known before taking out pet insurance.
Vetsure’s process is confusing and inconsistent. The questions they ask during setup can change depending on who you speak to, and important details are often missed. That matters, because any previous vet visit, even something minor like a puppy being sick once, can later be used against you. They may treat it as a symptom and label it a pre-existing condition, even if your pet was never diagnosed with anything.
Claims are denied based on vague notes and assumptions, not actual veterinary evidence. And when you try to challenge it, the customer service is just as frustrating. You’re passed between departments, given conflicting information, and left feeling like no one’s actually listening. It’s exhausting and unfair.
If you’re new to pet insurance, it’s easy to get caught out by unclear wording and a lack of transparency. I trusted VetSure to be fair and clear. They weren’t.
If you’re considering them, don’t.
30 października 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi Bonnie,
Thank you for taking the time to share your feedback - we’re sorry to hear that you’re disappointed.
We would like to assure you that our declaration questions remain consistent for all policyholders and are a standard part of our policy setup process. These questions help us ensure we are able to provide accurate information and support from the very start of each policy.
When assessing claims, we do not make assumptions. All decisions are based solely on the veterinary clinical notes provided to us. If any information is unclear, we always seek clarification directly from the treating vet. In your case, the vet confirmed that the treatment was linked to a pre-existing condition. As a result, and in line with our policy terms and conditions, the claim was declined.
We appreciate that this was not the outcome you were hoping for, and we truly understand how frustrating this can be. Our aim is always to treat every claim fairly and consistently, based on the information available to us.
We understand you have decided to cancel your policy, however if we can be of any further assistance please do not hesitate to contact us.
Kind regards,
The Vetsure Team
I have made a number of claims and the…
I have made a number of claims and the process has been extremely well organised, my vet makes the request and I authorise, every time I have rung the phone is answered promptly and the issue resolved. Nice people to do business with.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Great Customer Service
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues.
Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chelsea) both really went above and beyond to help. Ensuring we went forward with the correct level of cover with all aspects explained clearly and concisely.
Can recommend VetSure whole heartedly.
18 października 2025
Odpowiedź od Vetsure Pet Insurance
Hi Deano,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Very straighforward to add my cat
Very straighforward to add my cat, and eveything very well explained.
8 października 2025
Odpowiedź od Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Vetsure Pet Health Plan
Appalling customer care. Been with the company for nearly a year. I had been with another pet health company five years previously and I have never encountered such unprofessional ineptitude and excuses. Cut off when on the customer care phone support when they are supposedly supporting. Poorly trained staff. Combative in emails when I am emailing complaining about my service received such as missing orders of subscription vet medication. My delivery orders do not arrive and I do not recommend this company. Avoid.
I had to make sure I was refunded through my bank. As I had woeful excuses from Vetsure for my delivery charges being refunded into my account and this wasn't prompt. I was told 10 to 15 days for refund. I had to ask customer service several times where it was 16 days later it was refunded. I had by then had monies returned via my bank for subscription payments which as I had not received my vet medications on at least two occasions was refunded via the bank the same day. The bank also advised I have a complaint lodged with the Financial Ombudsman financial watchdog. Which is ongoing.
10 października 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
We’re genuinely sorry to hear about the experience you have received. We’ve investigated the matter thoroughly with our finance and customer care teams, and I’m pleased to confirm that the payment issue has now been resolved.
We completely understand how frustrating this has been, and we’re already taking steps internally to make sure our teams coordinate more efficiently across departments to prevent this from happening again.
We’d really appreciate the opportunity to speak with you directly to make things right. Please feel free to call us on 0800 050 2022, Monday to Friday 8am – 6pm, or Saturday 9am – 1pm, and ask for Jo, who’ll be happy to discuss this personally.
Thank you again for sharing your feedback. It genuinely helps us improve.
Kind regards,
David, Vetsure
Price increases
Been with Vetsure for over 10 years now on recommendation from my vet. But in the past 3 years they have increased their costs dramatically. Above inflation and when I discussed with my vet they wanted me to forward my policies so they could look into. I have found other companies offering similar services for less. I have not changed yet but am in the process of comparing I would advise anyone looking into pet insurance to shop around. I am currently paying £100 a month for a 3 year old dog with no ongoing health issues.
9 października 2025
Opinia niezależna
Odpowiedź od Vetsure Pet Insurance
Thank you for taking the time to share your feedback. We genuinely appreciate it.
We completely understand that rising costs can be frustrating, and we’d welcome the chance to review your policy and talk through the factors that may have contributed to these changes.
It’s also worth remembering that when comparing policies, it’s important to check you’re looking at like-for-like cover, as levels of protection can vary quite significantly between insurers.
Thank you again for your feedback. We’d love the opportunity to help.
The Vetsure Team
Fast and efficient
Harry Scott handled my query quickly and efficiently and replied within a couple of hours. No waiting 5 days just for a reply saying they'll get to me within 14 days! Thank you. The refund was only negligible really but its one less thing for me to think about after the sudden loss of our beloved dog.
3 października 2025
Well explained and very helpful.
3 października 2025
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