Having received a strong recommendation from an ex-work colleague we were pleased to find the whole experience both informative and professional. The staff were knowledgeable, friendly and reassuring.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... Zobacz więcej
Reakcja na opinię
Nach negativer Erfahrung mit einem anderen Anbieter mussten wir eine neue Firma suchen. Dies gelang uns mit TKE Home Solutions in Düsseldorf. Schnelles Angebot durch den örtlichen Berater, He... Zobacz więcej
Reakcja na opinię
The initial survey to installation took only 8 days. Jack assessed our requirements and carefully described the processes following an order. There was absolutely no hint of any "hard sell". The... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Dane kontaktowe
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, Zjednoczone Królestwo
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4,6
Doskonała
176 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quality and comprehension
This rating is based on quality of staff first, but followed closely by quality of product. Your surveyor and engineer were both professional and calm in their approach. Both exhibited an appropriate level of confidence in the product without any overt salesmanship at any stage. Hence the experience and end decision to purchase unfolded naturally, particularly in comparison with rival companies. Comprehension of context and motivation for purchase of a stair lift was equally high. Listening and responding to customer needs is a skill that was very evident in the two members of staff we dealt with. This gave TKE the clear advantage.
8 maja 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your positive review! We're thrilled to hear that our team's professionalism and attentive approach made your experience so positive. We strive to listen and respond to our customers' needs, and your feedback reinforces that.
Thank you for choosing us!
TK Home Solutions UK
Faultless !
The entire process from initial contact through sales ,Jack was excellent, to installation and final payment went smoothly and stress free. The kit is excellent. In short a five star experience.
26 kwietnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you so much for your wonderful review! We're pleased to hear that your experience was smooth and stress-free from start to finish. It's great to know that you found our product and service excellent. Thank you for choosing us!
TK Home Solutions UK
Odpowiedź od TKE Home Solutions UK
Thank you for your feedback. We're sorry to hear about your experience. It appears that this review might be intended for the division in Spain. If there's anything we can assist you with here in the UK, please let us know. We’re here to help and would love the opportunity to improve your experience.
TK Home Solutions UK
Great company
Very helpful whilst looking at options for a stairlift for my mum. When we chose their product it was fitted in a timely and clean fashion and was also considerably cheaper than other quotes we'd had
12 lutego 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your positive feedback. We're pleased to have been able to assist you and your mum! We are glad you found our product to be affordable with quick installation. Thank you for choosing us.
TK Home Solutions UK
The Company are friendly and attentive
The Company are friendly and attentive. The product is fantastic. Our problem has been the inferior quality of the remote control units. They are of a very poor quality compared to the stair lift. In short a huge disappointment which impacts on the overall impression of the stair lift.
22 grudnia 2023
Odpowiedź od TKE Home Solutions UK
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our company to be friendly and attentive, and that you're enjoying the performance of our stairlift.
We're sorry to learn about your disappointment with the quality of the remote control units. Your satisfaction is important to us, and we will certainly look into this matter to see how we can improve the quality of our remote control units moving forward.
If there's anything else we can do to assist you, please don't hesitate to reach out.
TK Home Solutions UK
Would recommend this company A+
Jack who came to measure up and give me the quote was very friendly and professional, the price and options he gave me were good in comparison to my other quote. The engineer who came to install the stairlift was very professional and friendly plus you could tell he really knew his job. Would recommend this company A+
4 kwietnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your positive review. We're delighted to hear that Jack and our engineer provided a friendly and professional service. We are thrilled that you found our services to be top-notch!
TK Home Solutions UK
very helpful ,friendly service prompt…
very helpful ,friendly service prompt delivery and installation
1 lutego 2024
Odpowiedź od TKE Home Solutions UK
We're delighted to hear about your positive experience. Thank you for choosing us and for taking the time to leave your feedback!
TK Home Solutions UK
Excellent service
Excellent service. From the intitial consultation with Jack who explained every option carefully and thoroughly (a credit to your team) to the installation itself. Stress and mess free. The product itself fit where others couldn't and has the look and performance of the quality product that it is.
1 grudnia 2023
Odpowiedź od TKE Home Solutions UK
Thank you so much for your positive review. We're thrilled to hear that you had an excellent experience from start to finish. Jack will be delighted to hear your kind words about his consultation skills.
We're pleased that our product met your expectations both in fit and performance. Thank you for choosing us!
TK Home Solutions UK
Very professional
Very professional. Fitted in 10 days . Maintenance very expensive.
12 kwietnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your feedback. We're glad to hear that you found our service professional and that we were able to install the stairlift promptly.
We understand your concern regarding maintenance costs, and we'll take your feedback into consideration as we strive to improve our offerings. Thank you for choosing us for your stairlift needs.
TK Home Solutions UK
A Good choice of stair lift
A little nervous when first using the stair lift but I quickly gained confidence.
The installation only took a few hours and was carried out by just one person. Everything was explained clearly and a handbook provided that explained everything.
Glad we choose TK Home Solutions UK
8 lutego 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your positive feedback. We're thrilled to hear that you quickly gained confidence using our stairlift and that the installation process was smooth and informative.
Your satisfaction and safety are our top priorities. We're grateful you chose us and we're here for you every step of the way!
TK Home Solutions UK
I notice that 'Which Magazine' were…
I notice that 'Which Magazine' were unable to recommend you as the best for a technical reason which I forget. However I an very pleased with how very lightly your installation impacts on my staircases! Also I have found your responses to emergency calls to be as good as I could possibly expect,
13 grudnia 2023
Odpowiedź od TKE Home Solutions UK
Thank you for taking the time to share your experience. We appreciate your feedback, and we are glad to hear we've met your expectations!
TK Home Solutions UK
TK are a pleasant company to deal with…
TK are a pleasant company to deal with and the stair lift is good to use except for it's annoying feature of stopping-like the duke of york- halfway up to allow the hinge to fold up. It is frustrating to have to wait whilst this takes place. I see no reason why the chair could not continue to move at the same time. Also the seat belt is on a go-slow where retraction is concerned. Still the engineer will be out for its yearly maintenance and I'll mention it then. It's still safe and saves me the problem of climbing the stairs. Overall good and a good investment.
19 kwietnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your feedback, we are pleased to hear that the stairlift has been a helpful investment for you. We're sorry to hear about the inconvenience caused by the stopping feature halfway up and the slow retraction of the seat belt.
Your feedback is valuable to us, and we'll certainly pass this along to our engineering team for further evaluation.
If you have any additional concerns or questions, please feel free to reach out to us. Thank you for your understanding and for allowing us to assist you with your mobility needs.
TK Home Solutions UK
Odpowiedź od TKE Home Solutions UK
Thank you for your positive review. We're pleased to hear that you would recommend us to family and friends!
TK Home Solutions UK
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