Having received a strong recommendation from an ex-work colleague we were pleased to find the whole experience both informative and professional. The staff were knowledgeable, friendly and reassuring.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... Zobacz więcej
Reakcja na opinię
Nach negativer Erfahrung mit einem anderen Anbieter mussten wir eine neue Firma suchen. Dies gelang uns mit TKE Home Solutions in Düsseldorf. Schnelles Angebot durch den örtlichen Berater, He... Zobacz więcej
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The initial survey to installation took only 8 days. Jack assessed our requirements and carefully described the processes following an order. There was absolutely no hint of any "hard sell". The... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Dane kontaktowe
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, Zjednoczone Królestwo
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4,6
Doskonała
176 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Connor was fantastic during my fitting…
Connor was fantastic during my fitting for stairlift. Very pleasant credit to company.
Again thanks Connor
3 lutego 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
We’re so pleased to hear that Connor made such a positive impression! We’ll be sure to pass on your appreciation. Thank you for your feedback!
TK Home Solutions UK
No less than 5 stars from me
No less than 5 stars from me. Jordan & Neil visited my property to install a stairlift. Both were polite, friendly & very helpful. They went through all the instructions with me & answered any questions i had. The stairlift will really help me and im very happy with it. Thank you
4 lutego 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for your fantastic review! We're delighted that Jordan and Neil provided such great service and that you're happy with your stairlift. Enjoy!
TK Home Solutions UK
From start to finish these guys were…
From start to finish these guys were efficient, professional and caring.
The fitter Micheal was excellent too, giving updates as he progressed and an excellent tutorial. Thanks Michael!
31 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
We’re so glad to hear you had a smooth experience from start to finish! Michael will be pleased to hear your kind words. Thanks for choosing us!
TK Home Solutions UK
Connor was very polite and…
Connor was very polite and friendly,explained step by step how to use it,watched me as I went on the first time and took time out to explain everything,
31 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
It’s wonderful to hear that Connor took the time to ensure you felt comfortable using your stairlift. Thanks for sharing your experience!
TK Home Solutions UK
Great stairlift will make all rhe…
Great stairlift will make all rhe difference to my life michael fitted it professionally and explained how it functions very good installation cleaned up after himself excellent service thank you
30 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
We're so happy to hear that your stairlift is making a difference! Michael will be delighted with your feedback. Thank you for your kind words!
TK Home Solutions UK
All good
All good. They did what they should and made my life easier. Thank you
22 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for your review! We're glad we could provide a service that makes life easier for you.
TK Home Solutions UK
Excellent result
The original surveyor of the stairs is the installer, so he gets it right! The stairs were surveyed and drawn by computer, and clearances on the narrow and turning staircase were plotted to a millimetre. The equipment was installed within four hours and operates quietly and reliably. Excellent result.
25 listopada 2024
Odpowiedź od TKE Home Solutions UK
We’re pleased to hear that the precision of our process led to a perfect fit for your home. Thank you for sharing your experience!
TK Home Solutions UK
Great company
Great experience, job was done in a timely matter making sure everything was right along the way. Lovely people nothing was too much
15 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
It’s fantastic to hear that everything was done to your satisfaction. We appreciate your kind words and are glad you had such a great experience!
TK Home Solutions UK
Excellent Experience
Excellent communication. Surveyor exceptionally helpful and knowledgeable. Every time I asked questions of the Office Staff they were always answered in full.
7 listopada 2024
Odpowiedź od TKE Home Solutions UK
We’re thrilled that you found our team helpful and communicative throughout the process. Thank you for your feedback!
TK Home Solutions UK
Stair lift installation
Very helpful and polite.
Took time to show us how everything worked
10 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
We’re so glad to hear that our team took the time to ensure you felt confident using your stairlift. Thank you for your review!
TK Home Solutions UK
The engineer turns up on the wrong day…
The engineer turns up on the wrong day to service my stairlift.
Absolutely useless company.
I had already booked an appointment for the 7th January and he turns up today completely unannounced when I am at work.
Very unhappy
6 stycznia 2025
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
We understand that there was confusion regarding the appointment date, which was caused by a system error that resulted in mixed-up information between systems.
As soon as you brought this to our attention, we sincerely apologised and clarified the situation. Please be rest assured that the issue was resolved immediately, and our engineer attended the following day on the 7th of January—the original booking date—to complete the service as planned.
We take great care to ensure our customers are looked after. While this was an isolated incident, we’re reviewing our processes to prevent such errors from happening in the future.
If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to contact our customer service team directly.
TK Home Solutions UK
The stairlift looks good and up to date…
The stairlift looks good and up to date but in performance isn’t. As an up to date design it does not move smoothly round the bends despite 3 engineers on separate occasions spending a long time working on the problems. I doubt that I will ever feel reassured in my journeys on it. I chose the make, as before, because of the high standard of German engineering. But now I don’t think this stairlift is made to those high standards.
Sheila Cheesman
10 grudnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you for taking the time to share your experience. We’re pleased to hear that you appreciate the modern design of your stairlift, but we’re genuinely sorry to learn that its performance hasn’t fully met your expectations.
Our aim is always to provide a reliable and smooth experience for our customers, so it’s disappointing to hear you’re not entirely reassured by the functionality of your stairlift. We’re grateful that you allowed our engineers to address the concerns on multiple occasions, and we’re committed to working further with you to ensure the product meets the standards you expect and deserve.
We understand your trust in the quality of German engineering, which is something we take great pride in. Your feedback is invaluable, and we will share your comments with our product development and quality teams to see where we can make improvements.
Please don’t hesitate to contact us if you’d like to discuss the next steps or have any further concerns. Our team is here to support you and ensure your stairlift operates as smoothly and reliably as it should.
TK Home Solutions UK
The whole process from start to finish…
The whole process from start to finish was very slick and efficient. We have been very impressed by the professionalism of all the staff involved in the process .
18 listopada 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your wonderful feedback! We’re thrilled to hear you found the process slick and efficient and that our team’s professionalism impressed you. Your kind words mean a lot to us, and we’re so glad we could provide a positive experience.
TK Home Solutions UK
Stairlift installation
Liam was very helpful & efficient. We were pleased with the installation & are learning to use our new stairlift!
18 grudnia 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your lovely review! We’re delighted to hear that Liam was helpful and efficient and that you’re pleased with the installation. We hope you enjoy using your new stairlift - if you need any further assistance, we’re always here to help!
TK Home Solutions UK
Brilliant company
Lots of information
Let my mum try stairlift in showroom
Prompt delivery, the man who fitted it was brilliant, lots of patience, moving/adjusting it to get it just right, can’t thank him enough. Would recommend this company to anyone.
14 listopada 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your fantastic review! We’re so pleased to hear that you found the showroom experience helpful and that the installation went smoothly. It’s great to know our engineer’s patience and attention to detail made a difference. We truly appreciate your recommendation!
TK Home Solutions UK
VERY IMPRRSSIVE COMPANY
We were hugely impressed at every stage by TKE. Matthew who specified and installed the stairlifts was so helpful and excellent at every stage. We would recommend the company wholeheartedly and have done so already.
21 listopada 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your wonderful review! We’re delighted to hear that you were impressed with every stage of the process and that Matthew provided such excellent service. Your wholehearted recommendation means the world to us—thank you for spreading the word!
TK Home Solutions UK
Very satisfied
The whole process from ordering to installation went very smoothly and the stair lift is giving great service.
1 listopada 2024
Odpowiedź od TKE Home Solutions UK
Thank you for your lovely review! We’re so pleased to hear that the process went smoothly and that your stairlift is providing great service. Your feedback means a lot to us!
TK Home Solutions UK
Chris was great
Chris was great, he explained everything well and very efficient and was finished within 2 hours
20 grudnia 2024
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for your fantastic review! We’re delighted to hear that Chris provided clear explanations and efficient service. It’s great to know the installation was completed so quickly. We’ll be sure to pass your kind words on to him!
TK Home Solutions UK
Excellent outcome
The two lads were very efficient and tidy our stair lift was fitted in under 4 hours and all rubbish cleared and removed. We're very pleased with both the product and the fitters
18 grudnia 2024
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for your kind review! We're thrilled to hear that the installation was quick and tidy, and that you're pleased with both the stairlift and the service from our fitters.
TK Home Solutions UK
chris was very pleasant explaned…
chris was very pleasant explaned everything well no problems at all happy with fitting and all rubbish was removed
6 grudnia 2024
Opinia niezależna
Odpowiedź od TKE Home Solutions UK
Thank you for your wonderful review! We're glad to hear that Chris was friendly and provided clear explanations. It's great to know you're happy with the installation and that everything was left tidy.
TK Home Solutions UK
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