Habe ein osmanischen Silver Ring bestellt War ein Fake Ring bzw ein anderes Material Wollte den Kundenservice darauf ansprechen Kein Kontakt …
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I attempted to make a purchase but thankfully my order would not go through. No response received on the 'WhatsApp' number listed on the website either. It's very strange that they have such a la... Zobacz więcej
Waited a long time and no response to my emails.. customer contact number does not work , recorded message saying number does not exist . A few days later I received a call and number was withh... Zobacz więcej
Reakcja na opinię
J’ai commandé du thé le 17 mars pour 24.66 livres. (commande n° 36503 ). Aujourd’hui, 28 juin, je n’ai toujours rien reçu. Toutes mes tentatives pour joindre le service client et obtenir le rembo... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The only premium online Turkish shopping experience in the UK & Europe.
Dane kontaktowe
Zjednoczone Królestwo
- info@theturkishshop.com
- theturkishshop.com
1,3
Bardzo słaba
490 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Efficient service and great coffee
Second time of shopping with you, great coffee and speedy service
17 września 2020
Opinia niezależna
It is very good except the transport is…
It is very good except the transport is too expensive
16 września 2020
Opinia niezależna
Very very bad service
Very very bad service. I ordered 6 weeks ago. My package is in Valencia for 3 weeks and they do nothing, I had to call them last week and they just said that the "manager" will call me back. No one called me. I did not receive my package, it was a present. Now its not. Its still in Valencia DHL were I live for 2 WEEKS, just sitting there. I asked them for my money back, no response yet.
Do not oeder from them. It is a waste of TIME and MONEY.
Mercedes
14 września 2020
Opinia niezależna
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish
10 września 2020
Opinia niezależna
Very poor customer service and charged customs fee
Waited a long time and no response to my emails.. customer contact number does not work , recorded message saying number does not exist .
A few days later I received a call and number was withheld .
Then had to pay customs charges .. no where on website mentions this , nor I was advised ..
9 września 2020
Opinia niezależna
Odpowiedź od The Turkish Shop
Hello Aida, it has come to our attention that there was an issue with our Internet Telephone services which we use for our customer support line. This has now been rectified. We apologise for the inconvenience.
Please contact us so we can arrange a resolution for the inconvenience.
Delivered on time and well packaged
Delivered on time and well packaged! Great range of products on offer and easy to purchase
9 września 2020
Opinia niezależna
Great range of choices on the website…
Great range of choices on the website and very fast and efficient service.
7 września 2020
Opinia niezależna
Very slow
Very slow. Some products still not arrived after 5 months. Other food products out of date or mouldy. Never again
24 sierpnia 2020
Opinia niezależna
Odpowiedź od The Turkish Shop
We've reached out to Garry and have looked into the issue. Unfortunately Garry's order was delayed over the weekend and hence the condition it arrived on monday. We've since sent him a fresh batch.
3 weeks left, but no order
We ordered a big amount of tea and coffee, I paid 400 pounds. However, 3 weeks left and there is still no my order. Very very bad service. It makes me very nervous. I doubt that the order will reach me. No one calls, apologizes or reports any delays... I would not advise this company for sure.
23 sierpnia 2020
Opinia niezależna
Odpowiedź od The Turkish Shop
Alexander's order was a very unique order and we had gone out of our way to assist. The initial total of £400 was recalculated and reduced as we figured out a whole new way to dispatch their goods via DHL and reflected the cost savings to them. In fact, in the end, costs of shipping was greater than the customer was charged.
As we processed the order, we were informed by DHL that any Russian recipients needed to have a registered company in the Russian Federation, which we contacted and confirmed with the customer. They were fully aware of the delays implicated. They provided us with a company detail eventually and their order was promptly dispatched and has since been DELIVERED.
It is very unfortunate and entirely inaccurate that Alexander feels we were not there to help, as we have tens of Live Chat support transcripts, telephone calls and even WhatsApp contact with his daughter to make sure we were reachable at all times.
Nonetheless, we're very happy to hear the customer has received their goods and hope they'll enjoy them as they're not able to travel to Turkey as they usually do and have their favourite tea.
Thanks The Turkish Shop
The delivery is very fast and all products are very good. Thanks!
15 sierpnia 2020
Opinia niezależna
Easy web site to use
Easy web site to use, never had a problem with orders or delivery. Great range of products.
6 sierpnia 2020
Opinia niezależna
Half of order didn’t arrive, just avoid
Half of order didn’t arrive, messaged them told had been sent from turkey..
5 weeks later contacted them again as heard nothing, told they were double checking if it had been sent.. 4 days later was told if I wanted the remaining items I would have to pay more.. asked for refund as they didn’t haven’t suitable uk alternative and customer service guy was rude and lying to me, swearing at me in Turkish.. I know what pislik means. Only refunded 90% of what was owed.. took 6 weeks to tell me something they could of told me first time.
Edit below as they requested it: Details of order 31992 provided to them, and I’m pretty sure Matthew (His personal mobile number ends 495) of your customer service team will verify.. And honestly I toned down the review of how shambolic my interaction with theturkishshop.com.
Oh and just checked my bank I’m still waiting to physically receive the refund in my bank, with nothing pending..
Second update: they have my info, I’ve chased twice now for the refund.. and it’s still not coming my way.. they are con artists
4 sierpnia 2020
Opinia niezależna
Odpowiedź od The Turkish Shop
This review is being investigated, and there's absolutely no way we would ever curse our customers and dispute such accusations.
We always endeavour to resolve any issues arising with our customers amicably. We've reached out to this reviewer to locate their order with us as this is an organic review.
Really poor
Really poor. I placed an order in April and received a response to say that, due to Covid, delivery will be delayed. Numerous emails and almost 4 months later I still have no delivery nor a refund. How can a company take your money and just keep it!!!
2 sierpnia 2020
First class service
Great products at good prices. Delivery was incredibly quick and efficient ( especially given the current times )
30 lipca 2020
Opinia niezależna
My order arrived in couple of days…
My order arrived in couple of days perfectly. Great service.
30 lipca 2020
Opinia niezależna
Great selection of items friendly staff…
Great selection of items friendly staff always willing to help
16 lipca 2020
Opinia niezależna
Amazing!
Easy to order products ordered arrived promptly as they said and were excellent loved it thank you!!!
15 lipca 2020
Opinia niezależna
Doświadczenie Trustpilot
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