The Savanna Recenzje 

Bought several times from Savanna and have had a good experience but the test of a company is when things go wrong and they have totally failed. Meat arrived and clearly had been in transit for too long and products were room temperature i.e around 20 celcius. With chicken and boerie cant take a chance (especially since their own sticker says it must be delivered in a day). It has been 4 days since they told me i had been despatched. More concerning however is their apparant total lack of customer service. No reply to mails except an auto reply. No reply from the media manager who sent me a nice mail after my purchase thanking me and saying I can contact them if any problems. Crickets.

I received my order on time and my meat was cold which is good. Love the sausages absolutely delicious. I'm happy with their efficiency in communication and time frame of delivery. Prices affordable as well. Can't wait to order more

I was so excited to receive my goodies from South Africa and it was definitely worth the short wait. I work in a retirement care home and I was excited to let some try it out. A little tasty of SA. I especially enjoyed my Amarula drink. Also looking forward to the Gem Squads. Thank you so much!

I was over the moon receiving all my South African goodies. They arrived quicker than I expected. Would definitely use your company again.

There were items missing from the box which is very disappointing.
18 Hunters extreme and 2 Willards things not in the box.
But this morning another box arrived with the outstanding Hunters extreme, so I'm hoping the willards things will turn up tomorrow.

Thanks for a nice fresh boerewors will order again

Thank You 🙏 for the Awesome order but I don’t Get one ☝️ item from Your company.It was for Safari Dainty Squares Which costs £5.99

Very disappointing quality, nothing like the photos

The biltong I received was full of large pieces of fat, gristle and tough sinew. Much of it was extremely difficult to chew, and I ended up removing and throwing away a considerable amount, as you can see from my photo.

This is also nothing like the product photos online, which show lean, well-trimmed pieces without all this visible fat and gristle.

What makes it even more disappointing is that I have bought £3 packs of biltong from Sainsbury’s that were considerably better quality than this.

For a specialist South African food retailer charging a premium price, I expected much better-quality beef and much better trimming.

Poor value and very disappointing. I wouldn’t buy it againi

Fantastic ribs! Great packaging and delivery time!

My original review is below, written on 3/9/26, referring to an order from 27/8/26. It prompted a rapid response from Savanna .... a whole lot faster that their Customer Services Team's response! Another week on (8/9/26), and still no meat. An email from Charles was full of apologies and assurances that he had "personally escalated" the order. Two days later, still no acknowledgement that it has even been dispatched. Two weeks on from placing the order - NOTHING, except a voucher for 15% discount should I be stupid enough to use them again.

Only half of my order arrived. Contacted by email, but just an auto reply. Several more emails ha e been ignored. Tried phoning - selected Option for Customer Service, but no answer. Call went to voicemail, but unable to leave message as voicemail box is full. Presumably with other complaints?

Customer Services team seem to have vanished ... as has my order. Maybe they've stopped trading?

Best beef jerky I’ve ever tasted, miles above any others I’ve tried. Love it.

Beautiful fresh gem squash. Packed with care and delivered on time. Will definitely be exploring more SA goodies in the shop

Subsequent to Savanna's response, I have tried to submit copies of the orders in question, but after using the email address I was instructed to use a number of times, results in the following:

Delivery has failed to these recipients or groups:

A problem occurred during the delivery of this message. Please try to resend the message later.

Please advise me on how to resolve this.

Many thanks,

Robin Swart

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We have been a family of fairly regular customers over many years and appreciate the opportunity that Savanna provides for us to enjoy SA products. However, the last few orders of our favourite Chilli Bites have proved to be disappointing, as a significant proportion of the meat sticks are very sinewy and difficult to chew, so much so that we have thrown away some of the totally inedible ones. This is most disappointing and a waste of expensive meat; and makes us hesitant to order more of the same.

Also super efficient and arrives promptly

Fast and efficient service. Really Happy to receive my order .

allways value

The boerewors was well packed but not very cold so that needs to be improved, the gems were perfect and we are enjoying them with the wors on braais.

Price was ok, communication and delivery good. If the wors was colder more frosty instead of Luke warm I’d be very happy.

The farm wors I feel had too much starch but we will see what the rest is like very soon.
Thank you

Would prefer faster delivery. Biltong good. Dry wors to much vinegar

Brilliant service, packaged to perfection, borovos was absolutely delicious, the biltong was amazing. Hello savana I will shop again 🔥🔥

Perfect quality products with super quick and safe delivery at a fair price as usual.