The Weston Biltong Company Recenzje 

Odpowiedź od The Weston Biltong Company

10 wrz 2026

Thanks for the awesome review! We're glad to hear that ordering snacks was a piece of cake or should we say, a bag of Biltong 🍟 We strive to keep things simple so you can focus on the important stuff: enjoying your tasty treats! Come back anytime for more snack-tastic adventures! 😊

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

10 wrz 2026

Good morning, Natalie,

We must admit, your review has left all of us more than a little bemused.

You ordered a minimum of 1kg of Gem Squash and received four Gem Squashes weighing 1.13kg so you actually received more than you paid for. That part, at least, is not open to interpretation.

For some helpful context, the average Gem Squash weighs approximately 275g. We have weighed and dispatched more than three tonnes of them this year alone, so we have rather a lot of evidence and Gem Squash to support that figure.

You state that a previous 1kg order (From God only knows who) contained 14 Gem Squashes. That would make each one weigh an average of just 71g. We have looked through almost a tonne of our current stock and cannot find a single regular Gem Squash remotely close to that size. At 71g, they would most likely have been extremely immature “baby” Gems or perhaps an entirely different product, quite frankly we cant decide.

Our product description clearly states:

“A kilo is normally around 4–5 Gems, but you will receive a minimum of 1kg in weight.”

Your four Gems weighed 1.13kg, giving them an average weight of approximately 282g each almost exactly the average expected size.

You also refer to “small Gem Squash.” Perhaps this is where the confusion lies. Baby Gem Squash are picked very early and are roughly the size of a ping-pong ball. Regular Gem Squash, like the ones we sell and have only ever sold, are closer to the size of a tennis ball. Our listing does not advertise Baby Gem Squash, nor has it ever suggested that customers will receive 14 Gems per kilogram. Quite the opposite actually, our listing is very very clear in its description.

We have sold UK grown South African Gem Squash in season for many many years, and we have never encountered a properly developed Gem Squash weighing anywhere near 71g. If we did, it would not pass our quality checks and we would not be selling them.

To be absolutely clear: you ordered a minimum of 1kg, the listing advised that this would usually be around four or five Gems, and you received four Gems weighing 1.13kg. In other words, you received exactly what was advertised and described and an additional 130g for good measure (We always add a little extra when bought on line as getting exactly 1kg is virtually impossible normally 4 or 5 not and never anywhere near 14)

We are always happy to accept fair criticism when we have made a mistake. However, on this occasion, the product, quantity and weight were all correct. Unfortunately, an expectation based on a completely different product or some rather adventurous mathematics does not mean that we supplied your order incorrectly.

Many Thanks from
A very confused Team WBC.

Odpowiedź od The Weston Biltong Company

8 wrz 2026

Thank you so much for the lovely review! We’re delighted you enjoyed our range of South African goodies and speedy delivery. 🇿🇦📦

And four stars? We respect it you’re clearly keeping us on our toes and making sure we don’t get too comfortable! 😂 We’ll keep working hard to tempt that elusive fifth star out of you yet.

Thanks again for your support it really means a lot to our small family business!

Cheers
Team WBC

Odpowiedź od The Weston Biltong Company

8 wrz 2026

Thank you so much! Five stars and “top quality every time” now that’s the kind of consistency we love! ⭐️⭐️⭐️⭐️⭐️

We’ll keep the flavour full, the quality high and the biltong coming. Your fantastic support means a great deal to our small family business! 🇿🇦

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

10 sie 2026

Fresh food, flawless packaging, and no complaints—we’ll happily take that hat-trick! Thanks so much for the lovely five stars 💚

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

10 sie 2026

First order, first-class experience! We’re thrilled everything arrived quickly and safely packed. Thanks for giving us a try—and for the fantastic five stars! 💚
As a small family business it really does make a massive difference to what we do.

Many Thanks
Team WBC

Odpowiedź od The Weston Biltong Company

4 sie 2026

Thank you so much for the lovely review! We’re delighted everything was easy to order and arrived promptly—because nobody should be kept waiting when there are rusks ready for dunking!

Enjoy every delicious, tea-soaked bite, and thank you for supporting our small family business. Just remember: dunk confidently…but not long enough to lose it

Massive Thanks
Team WBC

Odpowiedź od The Weston Biltong Company

20 sie 2026

Thank you! Our chilli biltong brings just enough heat to keep things interesting without setting your taste buds on fire. Paired with a cold beer? Now that’s snack perfection! 🌶️🍺

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

3 sie 2026

Wow, thank you for this glowing review! We’re blushing more than a ripe tomato! Your kind words fuel our passion, and we’re thrilled to hear you had such a fantastic experience. If we could do a happy dance, we would – but we’ll stick to providing you with top-notch service instead! Can’t wait to welcome you back for more amazing adventures.

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

31 lip 2026

Thank you so much for such a brilliant review! We’re delighted you finally found your way to us—although we may need a quiet word with whoever kept you eating that other biltong for all those years! 😂

Knowing that you keep coming back and consider ours the best available genuinely means the world to our small family business. We’ll keep making it tasty, packing it with care and getting it to you as quickly as possible.

Thanks again for your continued support and for giving your taste buds the biltong they deserve! 🙌🇿🇦

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

20 lip 2026

TOP SECRET - The more times you order the bigger the prize..........

Thank you so much for your incredibly kind words and for continuing to support our little family business. It genuinely means the world to us that you choose to come back time and time again.

We're especially pleased that our Rosemary & Garlic biltong has won you over (excellent choice, if we do say so ourselves!) and that being able to choose your preferred fat level hits the spot. After all, biltong is a very personal affair!

As for the pen... we like to think it's our way of saying thanks, although we're fairly sure the biltong is the real reason you keep coming back! 😉

Reviews like yours remind us why we do what we do. Thank you for supporting small businesses, for recommending us to others, and for being such a valued part of The Weston Biltong Company family.

See you again soon for another bag... and who knows, maybe another surprise! 🇿🇦🥩

Odpowiedź od The Weston Biltong Company

9 lip 2026

Thank you so much for the fantastic review! 😊

We do love keeping things simple... simple ordering, simple delivery... the only difficult part is deciding which flavour to order next! 😄

We're absolutely delighted everything arrived on time and even more chuffed that you'd recommend us to others. Word of mouth is worth its weight in biltong, and we really appreciate you taking the time to spread the love.

Thanks for supporting our little family business – we can't wait to tempt you back for your next biltong fix! 🇿🇦🥩

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

9 lip 2026

Thank you so much for the 5 stars! ⭐

"Speedy delivery"… we like to think our parcels get as excited about biltong as our customers do! 😄

We're delighted your order arrived quickly, and we really appreciate you taking the time to leave us a review. Thanks for supporting our little family business – we can't wait to get your next biltong fix racing its way to your door! 🇿🇦🥩

Much Love
Team WBC

Odpowiedź od The Weston Biltong Company

2 lip 2026

Wow... now that's a review worth chewing over! 😄

Thank you so much for taking the time to leave such fantastic feedback. Knowing you think our biltong is worth every penny (and then some!) makes all the hard work worthwhile. We spend a lot of time perfecting our recipes, so it's brilliant to hear you're enjoying the flavours.

We're also delighted that our ordering, processing and delivery are hitting the mark too. We like to think the only thing that should take its time is enjoying the biltong not waiting for it to arrive!

Thanks again for your support. We can't wait to get your next biltong fix packed up and on its way.

Thanks again
Team WBC

Odpowiedź od The Weston Biltong Company

10 cze 2026

We’re thrilled that your order arrived promptly and that you found our online platform easy to navigate. As a small family business, we pour our hearts into ensuring every step of the process is smooth and enjoyable, striving to make the entire experience truly exceptional.

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

8 cze 2026

Short and sweet, looks like you love what we do.

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

4 cze 2026

Thank you for the 5-star review!

We're delighted to hear your biltong arrived promptly and, more importantly, lived up to expectations once it got there! 😄

As a small family business its really important to us we delivery a cracking product and great service.

We work hard to ensure our biltong spends as little time as possible travelling and as much time as possible being enjoyed. Thank you for your support, and we look forward to keeping your snack drawer well stocked in the future!

The Weston Biltong Company Team 🥩🇿🇦

Odpowiedź od The Weston Biltong Company

4 cze 2026

Thank you so much for the fantastic 5-star review!

Fast delivery, great packaging, a cheeky little magnet (just scan the code on it to experience rapid delicious delivery again and again), and a taste of childhood all in one box — we’ll happily take that as a win!

We’re so pleased we could send a little piece of home your way. That’s exactly what we love doing. 🇿🇦

Massive thanks
Team WBC

Odpowiedź od The Weston Biltong Company

12 maj 2026

We love a customer who appreciates a proper portion size — life’s too short for stingy snacks 😄
Delighted you’re enjoying the biltong and even happier it’s hitting the sweet spot on taste and value. Thanks for the 5 stars — you’ve officially made our day (and justified another round of taste testing in the office)!

Many Thanks
Team WBC