Thatgirlconcept Recenzje 

303
•
Wynik TrustScore: 4.5 na 5

4,3

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Oceniono na 5 z 5

ThatGirlConcept.com was communicative and very quick to respond. Results were sent quickly and contained lots of pictures and examples of colors and outfits suitable for me. I would have loved some ma... Zobacz więcej

Oceniono na 5 z 5

I followed That Girl Concept on social media and was always so impressed with her transformations. However, I was hesitant to splurge on my own makeover. I’m so glad I did! With just a few simple chan... Zobacz więcej

Oceniono na 5 z 5

As someone who isn't well-versed in hair and make up styles, I would highly recommend this service. The guide provided was really helpful, detailed and all the advice provided feels achievable. I neve... Zobacz więcej

Oceniono na 4 z 5

I’ve been following that girl concept on insta for awhile and was interested in getting my own virtual makeover! I waited about 2 weeks, but perfectly on time for my salon appointment. Overall I thoug... Zobacz więcej


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4,3

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Wynik TrustScore: 4.5 na 5

303 recenzji

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4,3

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 254

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Oceniono na 5 z 5

Personalized Facial Analysis

I ordered the personalized facial analysis (no procedures). Once purchased, I received a link with detailed and clear instructions. The turn around is about 2-3 weeks which is outlined in the email. My order took about 3 weeks- I was provided 1 mock up image and the rest of the document includes best hair cuts, colors, hair styling tips, brows, best makeup shades and example products w/ tips. My only recommendation would to have 2 mock up photo options at this level. This was a fun and affordable and I would recommend this service, she did a great job!

4 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

That Girl Concept is a Scam

That Girl Concept is a popular Instagram account that features makeovers of celebrities. They sell facial and color analysis and I paid for both. Right after placing the order, I received a message that my order would be delayed. When I followed up, they said they forgot to send it and sent a few pages of AI generated content that was not specific to my face or type.

14 grudnia 2025
Opinia niezależna
Logo Thatgirlconcept

Odpowiedź od Thatgirlconcept

I’m sorry you’re not satisfied, but this is not an accurate reflection of the situation.

1. I did not announce any delay after your purchase this information was already clearly stated on my website prior to ordering. At the time of purchase, it was outlined that guides can take approximately 2–3 weeks to complete. If a guide takes longer than this timeframe, clients are advised to follow up so I can check and resolve it promptly.


2. You did receive your guide when I followed up, and at no point did I say I had “forgotten to send it.” The second part of your order was sent separately only because the file size was too large to fit in one email. It’s also surprising to see you’ve decided to write this after months of receiving your guide?

3. I also want to be very clear that this guide was not AI-generated. My work is fully tailored to each individual client, and I do not provide generic or automated content in place of a personalised service. These are serious claims. While we live in a time where many things are assumed to be AI, the level of detail, personalised advice, and realistic visual edit provided in my guides cannot be replicated by AI in a way that is accurate, natural, and respectful of a client’s features.

4. Your analysis was tailored specifically to you for example, your round face shape was taken into account when recommending your haircut, layering, and overall styling direction. These are not generic suggestions; they are based on individual facial structure, proportions, and colouring.

It’s completely okay if you don’t agree with the makeover or don’t feel ready for the changes suggested. However, it’s not fair to exaggerate the situation or make inaccurate claims about what happened especially when I made every effort to support you throughout.

After your review, I reached out multiple times to ask how I could help, and when I initially sent your guide, I clearly included a note encouraging you to contact me with any questions when i first sent the guide as well. I also offer revisions for clients who are unhappy, which you did not request.

Through offering this service, I’ve learned that it can be a very emotional experience. How we see ourselves is deeply personal, and sometimes if someone doesn’t like a suggested haircut or colour even when it has been carefully and professionally assessed that reaction can be directed toward the service / business itself.

I completely understand that these changes can feel unfamiliar at first, which is why I always encourage open communication so I can guide and support you through the process. I am always open to working with my clients to ensure they feel comfortable and supported, but this requires communication.

Oceniono na 5 z 5

Great experience!

Great experience, was very happy with my results and had lovely communications!! Would def recommend to others. xx

3 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I've given it some time before posting…

Update:

Sarah has issued me a refund, which is surprising, and the email I received was noticeably less defensive and rude.

..........

I've given it some time before posting this review as it really knocked my confidence after recieving my edit.

1. The makeover aged me by at least a couple of decades
2. The makeup looked clownish
3. As everyone else has said, I had to email to get my edit and was told it was 'sat in the draft folder', so not a rare occurrence as TGC has stated.

She was rude and very defensive; not professional at all.

I'm expecting a very defensive, unapologetic response to this review, as this is how Sarah Jamal Saleh ( the girl behind That Girly Concept) responds to everyone unhappy with their edits.

23 lutego 2026
Opinia niezależna
Logo Thatgirlconcept

Odpowiedź od Thatgirlconcept

I’m genuinely sorry to hear that you felt this way after receiving your guide. I take feedback seriously, especially when it comes to something as personal as confidence and self-image.

However, I do need to clarify a few important points. Your guide was delivered with all elements outlined in the service description, based on a detailed professional analysis of your features, colouring, and proportions. This service is designed to provide expert recommendations on what objectively suits you best it’s not a subjective “choose your preference” service.

You also shared personal context at the time, which I handled with care and empathy, and I remained respectful throughout our communication. At no point was there any intention to be rude or dismissive.

Regarding the edit if a photo is taken at an angle, lighting, or expression that doesn’t reflect you at your best, it can impact how the transformation is perceived. This is exactly why I offered you a second edit and asked you to send another photo, which I’m still more than happy to do because you said you didn’t feel your best when you took that selfie.

I also want to address the suggestion that I am defensive or unprofessional. I stand by my work and my boundaries, but I always aim to resolve concerns constructively as shown by my offer to re-edit your image and continue supporting you.

I’d also like to clarify the delivery timeline. All guides are completed within a 2–3 week timeframe, which you were made aware of prior to purchase. Your guide was completed and sent within this timeframe. In fact, your edit was finished earlier than expected however, the initial email did not go through and bounced back due to connectivity issues. As soon as I became aware of this, I resent it promptly, still well within the stated delivery window (and this is why I ask clients to follow up in case there are issues with emails).

My goal has always been to help women feel more confident and aligned with their best features, and I’ve done this for thousands of clients worldwide.

If you would still like to proceed with the additional edit, you’re welcome to send over a new photo along with any specific preferences (e.g. hair colour or style), and I’ll gladly assist further. However, in this instance, I have decided to offer you a full refund as a gesture of goodwill and to sympathise with your personal situation, despite the service being delivered as described and within the stated timeframe. I will not be sharing details of our private communication out of respect for your confidentiality.

While my service is designed to provide professional guidance on what objectively suits each client, it’s important that clients also feel aligned with and open to the recommendations given.

Best,

Oceniono na 5 z 5

This is a value adding service

This is a value adding service. The amended photo helps a lot to visualise yourself differently and the analysis explains why and provides potential alternatives. It is not a simple fix solution. the recommendation I received is spot on. Thank you!

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Vraiment heureuse du résultat

Vraiment heureuse du résultat ! J'avais testé une autre entreprise avec à peu près un concept équivalent et j'avais trouvé mon visage hyper modifier par la. Avec That Girl Concept les modifications sont naturelles et légères, ça me semble facile à reproduire ! Je suis vraiment contente du résultat !

1 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

Great informative guide!

Took a bit of time to receive (I had to follow up, which they do mention potentially needing to do upfront so it wasn’t a surprise), but it’s a great guide! It definitely seems like an affordable way to learn how to dress and style more for your body type and color season. I’m super happy with the results and would recommend.

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

The perfect guide

She did a fantastic job and I absolutely loved my guide. It enhanced my natural features instead of overpowering them.

28 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I look and feel amazing thanks to TGC!

This has made such a difference to how I look and feel! I ordered the ‘That Girl Transformation’ bundle and got my colour season and facial analysis, alongside body type. So much new information and recommendations to transform my look for a really reasonable price. I had previously used apps to analyse my colour season and they were so off, I definitely recommend That Girl Concept for a true and accurate analysis. I hardly recognise myself, I look 10 years younger and the compliments are flying in. 🫶🏻

2 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing result

I've been following on Instagram for several months now, and was always impressed by the before and after results. A bit of me didn't think it would actually work for me, but despite my reservations I decided to try it out.
I'm so glad I did. I've just had my results and they're every bit as amazing as the examples on Instagram.
I love having a list of the exact brand and shade of make-up, as well as instructions to achieve my perfect brows. Thank you so much

25 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience

I received my guide much quicker than expected and I appreciated all the insight I got! They are kind and attentive and I enjoyed this process overall.

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Personalized response

Excellent customer service - 2 week turnaround time and answered all of my follow-up questions with personalized responses.

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

5* highly recommend

I was very sceptical of the service at first as I found on Instagram but I couldn't recommend enough! I have had incorrect colour analysis before in person that didn't suit me and I genuinely feel like this analysis is spot on. I also received help and advice after the guide was received about my hair colour after a trip to the hairdresser's and a second mock up which took into account the fact I am greying which I so appreciated. Thank you!

20 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I was vVERy sceptic at first

I was vVERy sceptic at first, i said before reciving the guide that i hope i m not an autumn as i hated those colors on me. And guess what? I am an autumn 😂. I even complained :))
So i didn t trust it and i thought it was made wrong. But she did explain in detail why i was an autumn and was responded back with so much detail and passion that made me believe it.
I bought the makeup suggestion and did the hair that way just to try it and you know what? Guess who was right? NOT ME! :))
It does really suit me and I could have not be more wrong in not trusting the process
So even if the mock up looks weird to you trust the process she know what she is talking about

21 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I treated myself to the full package…

I treated myself to the full package following seeing some wonderful results on instagram. I was not disappointed. My guide arrived within the specified timeframe and was thorough and easy to follow. I have started to implement some changes and have already started to notice subtle differences. Would absolutely recommend if you feel a little lost and need some guidance.

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Really helpful

Really helpful! Been wanting to know how to glow up and the guide had really shown me different things i never even thought of doing!

18 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I wish I had done it sooner

I purchased my guide from That Girl Concept a while ago and wanted to give myself time to actually make the changes and live with the advice before writing a review. Looking back now, I only wish I had done it sooner.

Since using the guide, I’ve been getting lovely compliments from friends, family, and even strangers. More importantly, it has helped rebuild my confidence and given me a clear guide when shopping for clothes and makeup.

I’ve rediscovered the enjoyment of wearing makeup and experimenting with different colours in my wardrobe, colours I used to be afraid of. Getting ready in the morning now feels fun rather than like a chore, and I genuinely look forward to starting the day feeling put together.

That Girl Concept was also very responsive and helpful when I had a few follow-up questions after receiving my guide, which made the whole experience even better.

Overall, it’s been a really positive experience and I would definitely recommend it. My only regret is not doing it sooner.

13 marca 2026
Opinia niezależna
Oceniono na 1 z 5

AI would do better

I really do not get all the positive reviews. The transformations seen on Instagram are great, but what I got was very disappointing. First of all, they forgot to send me my color analysis. When I requested it they send it to me immediately, but the pdf distorted my face. Also not that bad, but for the 57£ I paid I just expected it to be done with some care.
But the actual analysis.. it looked horrible to be honest. They gave me light blonde bangs and trust me when I say: it just didn’t look good on me and everyone around me said I really shouldn’t do it. It was not about not being used to that look. Then the retouch didn‘t even do what it said on the comments. They said to get straighter brows, but didn‘t retouch it that way. And the whole retouch clearly was just done by AI and you would get the same results by just giving your picture to Chat GPT. For me it felt like a waste of money and nothing like the stuff on her Instagram page where people get great results that suit them.

15 marca 2025
Opinia niezależna
Logo Thatgirlconcept

Odpowiedź od Thatgirlconcept

Hi,

It’s quite strange that you mention this as received this service TWO years ago and had no complaints for that period of time, yet are only now leaving a negative review that contains several inaccuracies. If you genuinely wanted an updated guide, you’re of course welcome to book a new analysis but it’s not free just because you ordered 2 years ago or are automatically entitled to a “redo” after 2 years. Redo are for those who have a concern straight after their guide has been sent and have 48 hours after their guide has been sent to express that concern not someone who had no complaints and comes back after 2 years asking for a “redo”.

Firstly, you are a soft summer and already blonde hair but the wrong shade of blonde so I corrected it. So it’s unclear why this would be presented as an issue. From what you’ve written, there doesn’t appear to be an actual problem with the analysis itself it reads more as though you were expecting an entirely new guide after 2 years. However, that isn’t how the service works.

Secondly, the brows were adjusted in the edit. If you look closely, they were straightened slightly towards the ends, which is the recommendation given in the guide. The change is subtle because the goal is to keep your natural features looking realistic.

You also mentioned the colour analysis being “forgotten”. Sometimes the files are sent in separate emails because the PDF files are large and cannot always be attached together. Your guide was still delivered on time, so I’m not sure why this has been framed as an issue.

Finally, the edits are not done using AI or automated tools like ChatGPT. Each guide is created manually using colour analysis, facial mapping, and professional editing. AI cannot produce the type of personalised analysis that this service provides. I have to be honest I was honestly quite surprised reading this, and even laughed a little at the suggestion that ChatGPT or AI apps could “do a better job”.

Firstly, AI apps and tools like ChatGPT are automated systems. They do not properly analyse facial structure, colouring, proportions, or undertones in the way a real, manual analysis does. Colour analysis especially is something AI consistently gets wrong, which is widely known in the styling industry. The guides I create are done manually, looking at your features, contrast levels, undertones, and facial structure.

Because of these inaccuracies, the review reads as very exaggerated and misleading, which is disappointing to see especially considering the large number of genuine positive reviews from clients who received the same service.

Oceniono na 5 z 5

I found that girl concept through insta

I found that girl concept through Instagram and admired the work they do on both normal people and celebrities. I loved that there isnt a set formula but that its unique to the individual.

I did the IT girl consultation which includes finding your colour, glow up including my hair, eyebrow shape and makeup recommendations and kibbe body advise. I am so pleased with my consultation. I have booked a hair appointment and will be going boots tomorrow to stock up on all the products recommended.

As guide was turned around in 2 weeks as promised as they are very polite and communicative. Ive already shown friends/sisters who are booking soon

9 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Complete eye opener

Complete eye opener as I got my season wrong when I did it myself. Can’t deny that in the image with the different season I looked so much better. Loved having someone else’s perspective on what would make me glow as I think we get stuck and emotionally attached to certain aspects of our image.
Great experience I received my review within 2 weeks and a query was responded to right away.
Thank you !

9 marca 2026
Opinia niezależna

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