Placed an order for a solar water feature , delivery 3 to 5 working days stated on product. Two weeks on and still no goods delivered. I contacted the firm and they replied l ordered a pre sale ite... Zobacz więcej
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After seeing a wall waterfall in our neighbour's garden, we decided to order one over bank holiday weekend. Order delivered promptly a few days later and we are really pleased with the product. Not on... Zobacz więcej
When building we had to add additional washers to make fit, screws too long Metal frame for gas bottle useless as needs more support, no needed to add to that too Stable top very uneven, so glasse... Zobacz więcej
Reakcja na opinię
Quick delivery kept up to date on due date. Disappointed with the strength of the solar light - very poor such a small light for a large product. Basically a metal table for outside - sadly I woul... Zobacz więcej
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Informacje dotyczące firmy
O Teamson UK Ltd
Napisane przez firmę
ABOUT TEAMSON
Welcome to Teamson! Online retailers of household goods, including the very best room décor, kids furniture/play kitchens and contemporary lighting.
Dane kontaktowe
Unit G, Stafford Park 12, TF3 3BJ, Telford, Zjednoczone Królestwo
- 01952916050
- support@teamson.co.uk
- teamson.co.uk
3,9
Dobra
852 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
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Poor quality products, poorer customer service
What a horrible company to deal with! Charlotte was incredibly rude in her response to us. We ordered a vanity for our daughter through Amazon and it was delivered shattered, we returned it only to be “told off” by Charlotte as apparently they didn’t want the return. A 20kg box is not our responsibility to dispose of. We then tried ordering the same product through b and q, the item once again arrived damaged. We contacted Teamson and were told they didn’t want it back and we have to dispose of it at our own cost! The products are poorly made and the customer service is appalling. Both boxes we received said manufactured in 2021, so it seems they are trying to get rid of old stock! Avoid at all costs!
RESPONSE
Why would we want a replacement for something that has been delivered broken twice, it just shows the poor quality of the product. We have not received an apology from Charlotte or anyone else from your company. Regarding disposal of a faulty item, this should not be the responsibility of the customer if the product is faulty. We ended up having to PAY to dispose of it as how else would you dispose of a 20KG box. The company is awful and the products are as bad. AVOID!
21 grudnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are very sorry to hear of your dissapointment with the service provided.
Upon investigation into this matter, i can see that an item was delivered after ordering with Amazon - Charlotte responded to your images and message apologising for the condition of the item and a replacement was offered, as the message sent by yourself was the late evening of 15.12.23; our offices were unable to respond until the morning of 18.12.23 as we are not open on weekends. A replacement item was refused as you had confirmed that you had already organised an independant return of the item, a refund was then issued to yourself urgently.
Regarding the order received with B&Q, it is regretful that this also arrived with areas of defects/damage. Once the initial contact was recived from yourself, Charlotte promptly asked for images to then assess and provide an immediate replacement part/product dependant on the extent of the damage.
A replacement part/product was refused by yourself and you then requested for a return - We responded to notify that as the item was damaged, we would not request a return from yourself and would simply issue a full and complete refund for the inconvenience caused.
It is our standard practice that a return may not always be applicable if the product has particular elements of damage, this is due to the product having no further life span and this can also cause further damage when in transit back to our Warehouse - We kindly ask for applicable customers to dispose at their earliest convienience.
We are sorry that you feel this is a poor service, this is of course not our intention as we wish to assist and resolve all customer issues as quickly and promptly as possible.
It is also correct that a number of our products may have been manufacturered prior to 2023 - This does not alter or affect the quality or integrity of our products.
Please do let me know if we can assist any further with this matter.
Kind regards,
Amy
outstanding quality in product and…
outstanding quality in product and delivery services.
11 grudnia 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Review of Bathroom wall cabinet.
Thank you for your approach for a review of your product.
I purchased a Bathroom Wall cabinet that has faux slatted doors and an attractive moulded surround. It fits perfectly in the required location, and I am totally satisfied with the outcome. The delivery time was excellent as was the instructions for assembly. Indeed the instructions were far superior to many other products supplied by other companies in the past.
7 października 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are very glad to hear that you are happy with your new item!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Fast service
It was a Black Friday when we purchased the item and it arrived to us super fast.
27 listopada 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Tried to cancel my order less theb…
Tried to cancel my order less theb 24hrs later as order a doll vanity desk not a chikds one they got back to me 48hrs later saying its alresdy been sent out i still have not received my order to be able to send it back
20 listopada 2023
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear of your dissapointment with the service provided.
I can see that the order was placed on the evening of 17.11.23 (after office hours) which our Warehouse then processed the early hours of 18.11.23 - As we appreciate an email was sent to ourselves within 24 hours, all orders are processed extremely quickly to ensure we are able to deliver all products as efficiently as possible.
Once an item has been collected by the couriers, we have very little power to stop dispatch - however i can see in this instance that the order was stopped and returned to our Warehouse and a refund was issued to you as soon as the couriers returned the item to ourselves.
We are sorry that you are unhappy with your experience, please do let us know if we are able to provide any further assistance.
Kind regards,
Amy
Well when I bought the solar powered…
Well when I bought the solar powered fountain it was broke I sent it back and got my money back and went on eBay and bought the same fountain and that one was ok not damage I will be dealing with you at a later date thank you Mr j birch
13 listopada 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your review
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Brilliant service.
The product was delivered the next day.It was very well packaged and easy to put together.The lamp is just what I wanted and looks great in our lounge
17 listopada 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service Not having to wait for the order
Not having to wait for the order, which was delivered on time and easy to assemble.
14 października 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
We are glad to hear that you received your new item promptly
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Great Bathroom Cabinet
Sure I have said this before about this bathroom cabinet. Easy to assemble with excellent step by step instructions. Once assembled the cabinet is very easy on the eye, is functional and provides much needed additional storage.
1 października 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Easy to order and arrived really quick
Easy to order and arrived really quick. And after 3 showers the glass still hasn't steamed up. Wow
18 października 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Don’t trust promised delivery times
Website promised delivery between three and five working days, which would have been in time for my wife’s birthday, then mistakenly told me that the parcel had been delivered which it wasn’t, then the messages disappeared.
Unable to get through to call centre which was shut or to track delivery.
23 października 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear that you are unhappy with your experience shopping with Teamson.
I have looked into this matter for you and i can see that the item purchased was listed as a "pre-sale" product which is due for delivery approximately 05.11.23 - The delivery estimate of 3-5 working days is from the date of dispatch when the product is physically in stock.
Regarding the notification of the product being delivered, please provide further information of this to our email support@teamson.co.uk as i am unable to locate the correspondence stating this and would like to investigate urgently.
It appears that the first contact from yourself was today 24.10.23 to which a member of our Customer Care team have provided an immediate response and the matter is now resolved.
We apologise for any confusion or inconvenience caused.
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Exactly what I ordered and arrived on…
Exactly what I ordered and arrived on time. A good price too.
16 października 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service
Excellent service. Arrived well packaged and on time. Easy to build, with clear instructions. Looks lovely in our bathroom.
1 września 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are extremely happy to hear that you have enjoyed your shopping experience with ourselves!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Rubbish and poor quality
Very disappointed with service and item…item was delivered in damaged box..the tall bathroom cabinet which had to be constructed was also damaged and didn’t fit properly together..to return it was so much hassle so it’s been stored in garage…complete waste of money and very overpriced ..would not recommend item!!! Argos …The date we purchased item was 30/08/2023 at the cost of £138.00 …Argos I have updated my reply as I got date wrong!!!!!
30 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are very sorry to hear of such disappointment
Unfortunately, i am unable to locate your order or correspondence with/from yourself .
We would very much like to look into this matter as soon as possible, please kindly provide your order details to our email support@teamson.co.uk to allow us the opportunity to investigate and resolve
Kind Regards,
Amy
Prompt!!!,
10 października 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
The service was perfect and the product…
The service was perfect and the product wonderful.
2 października 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Lovely quality and lots of fun took us…
Lovely quality and lots of fun took us a while to put together but worth it in the end
18 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Good service
Good service. Pram right size, love the colour, easy for child to manoeuvre. Hood not easy to put up and down .
5 października 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your review and for shopping with Teamson
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
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