Placed an order for a solar water feature , delivery 3 to 5 working days stated on product. Two weeks on and still no goods delivered. I contacted the firm and they replied l ordered a pre sale ite... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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After seeing a wall waterfall in our neighbour's garden, we decided to order one over bank holiday weekend. Order delivered promptly a few days later and we are really pleased with the product. Not on... Zobacz więcej
When building we had to add additional washers to make fit, screws too long Metal frame for gas bottle useless as needs more support, no needed to add to that too Stable top very uneven, so glasse... Zobacz więcej
Reakcja na opinię
Quick delivery kept up to date on due date. Disappointed with the strength of the solar light - very poor such a small light for a large product. Basically a metal table for outside - sadly I woul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Teamson UK Ltd
Napisane przez firmę
ABOUT TEAMSON
Welcome to Teamson! Online retailers of household goods, including the very best room décor, kids furniture/play kitchens and contemporary lighting.
Dane kontaktowe
Unit G, Stafford Park 12, TF3 3BJ, Telford, Zjednoczone Królestwo
- 01952916050
- support@teamson.co.uk
- teamson.co.uk
3,9
Dobra
852 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Teamson UK Ltd
Hello,
That is great news, thank you for a positive review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
This was the easiest 5 stars I've ever…
This was the easiest 5 stars I've ever awarded. The delivery was very quick. FedEx delivered right to our door, which, considering there are about 15 stone steps down was amazing. I was initially worried about having to assemble it but when I checked the contents of the 2 boxes everything was there. The chairs were very straightforward. The table was heavier and it would benefit from 2 people but I managed. The only very small suggestion would be if more steps could be included in the instructions as I was worried that a step needed to be done first but all worked out fine. The item is great. The height allows us an even better view of our coastal location. The price was very reasonable compared to other items elsewhere. I would definitely recommend.
7 maja 2024
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for such a fantastic review - we are super happy to hear that you have enjoyed your shopping experience with Teamson and that you are enjoying your new item!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Replacement glass arrived within 24 hrs…
Replacement glass arrived within 24 hrs , excellent after sales .
26 kwietnia 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are happy to have helped!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Additional washers Needed
When building we had to add additional washers to make fit, screws too long
Metal frame for gas bottle useless as needs more support, no needed to add to that too
Stable top very uneven, so glasses/cups will rock and fall off
Little disappointed, but luckily my husband makes anything work
1 maja 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear that you experienced issues with your new item, please contact support@teamson.co.uk with your order details for us to assist you accordingly
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Fantastic Company
Fantastic Company, bought a Fountain it arrived and whilst putting together l dropped the top part that smashed making the item useless. After a call to Customer Services to buy a new part and an email with pictures they replaced the part all free of charge and arrived within 2 days. Amazing staff and company will definitely buy direct from them again.
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review - We are please that we were able to assist and resolve for you!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
El mueble viene con golpes y una parte…
Edito para decir que la empresa se ha puesto en contacto conmigo y me ha mandado otro mueble completo. Un 10 para ellos.
El mueble viene con golpes y una parte pintada porque estaba rota y la han pintado de blanco. Está fabricado en China y vino sucio no, lo siguiente. Huele mucho , lo tengo en el baño desde hace una semana y el olor no se va. Al final te lo quedas por no desmontarlo. No lo volvería a comprar.
2 kwietnia 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are very sorry to hear that you have experienced a defect with your new item.
A member of our Customer Care team has been in contact with you and a mutual resoltuion has been accepted and processed for you.
We thank you for the oppurtunity to discuss further and assist you.
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Brilliant item extra speedy delivery…
Brilliant item extra speedy delivery very pleased will definitely use them again
9 kwietnia 2024
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Very Poor Quality and After Sales Service
Deeply disappointed with the product delivered, garden solar table - looks like it has been battered. Only similarity to the picture is the design - not shiny at all, have since noticed the same review on Amazon from another disappointed customer. Bought from the Range who told me that Teamson would deal direct - emailed them and the replies are sporadic - do I want a replacement - will you check it first before dispatching - no reply? Poor after sales customer service an opportunity to turn a dissatisfied customer round not taken.
6 kwietnia 2024
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear of your dissapointment with the service provided.
Regarding the product finish, this has been raised with the Factory for further information/investigation.
I can see that all communications have been responded to within a 48 hour time period (excluding weekends).
Our Customer service team have been in communication to provide a suitable resolution, i can see that this has now been mututally agreed.
We thank you for the oppurtunity to assist and resolve the matter.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
There was a bit of a mix up your side…
There was a bit of a mix up your side in terms of delivery but you put this right.
That said, not with all of the products I ordered. This too was put right days later.
Charlotte Hawthorne was terrific. I was left very impressed with Teamsons.
20 marca 2024
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Fantastic quality
Fantastic quality, bought a bathroom tall cabinet. Very spacious, a beauitful piece of furniture..love it....the delivery also was very fast. I will be shopping again with Teamson..Thank uou
22 lutego 2024
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Fast delivery
6 lutego 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are glad to hear this - Thank you for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Quick delivery kept up to date on due…
Quick delivery kept up to date on due date. Disappointed with the strength of the solar light - very poor such a small light for a large product. Basically a metal table for outside - sadly I wouldn’t recommend
Updated 28/2/2024. Increased to 4 stars after receiving a replacement today. Thank you for responding appropriately with this issue it is greatly appreciated.
15 lutego 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear of your dissapointment with your new Solar Fountain.
Due to the tiem of year, we do advise for the light to obtain a minimum of 2-3 days charge before turning it on the allow a full and complete charge.
After looking into this matter, i can see that our Customer Care team have been in discussion with you and a replacement item has been sent.
We thank you for your understanding throughout.
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Prompt delivery very happy customer
Prompt delivery, very well packed, clear instructions & package included necessary fixtures & fittings.
30 stycznia 2024
Odpowiedź od Teamson UK Ltd
Hello,
We are glad to hear that you are happy with your new Teamson product!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Great product
Great product and great customer service. The blackboard and easel is sturdy and a big hit with my grandson.
29 listopada 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Genuinely fantastic service
Genuinely fantastic service. Shipping way faster than expected, very good pricing and easy solid build. Thank you!
1 grudnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your fantastic review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Professional
12 stycznia 2024
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Very Pleased
My order was easy and delivery was prompt, the unit is well made and go's togther easily. if l had one thing to like it more it would be taller or have a base it could go on top of otherwise we are very pleased.
9 grudnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review - we are pleased to hear that you are enjoying your new product!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
We are glad to hear that you are happy with the service provided!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Lovely product and excellent delivery
29 grudnia 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952 916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.