Placed an order for a solar water feature , delivery 3 to 5 working days stated on product. Two weeks on and still no goods delivered. I contacted the firm and they replied l ordered a pre sale ite... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After seeing a wall waterfall in our neighbour's garden, we decided to order one over bank holiday weekend. Order delivered promptly a few days later and we are really pleased with the product. Not on... Zobacz więcej
When building we had to add additional washers to make fit, screws too long Metal frame for gas bottle useless as needs more support, no needed to add to that too Stable top very uneven, so glasse... Zobacz więcej
Reakcja na opinię
Quick delivery kept up to date on due date. Disappointed with the strength of the solar light - very poor such a small light for a large product. Basically a metal table for outside - sadly I woul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Teamson UK Ltd
Napisane przez firmę
ABOUT TEAMSON
Welcome to Teamson! Online retailers of household goods, including the very best room décor, kids furniture/play kitchens and contemporary lighting.
Dane kontaktowe
Unit G, Stafford Park 12, TF3 3BJ, Telford, Zjednoczone Królestwo
- 01952916050
- support@teamson.co.uk
- teamson.co.uk
3,9
Dobra
852 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Little princess dressing table
Delivery fast, product looked just like the pic. Sturdy and safe for my four year old, who adores her wee dressing table 👍
25 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service
Excellent service, product arrived quickly. Would highly recommend.
25 września 2023
Odpowiedź od Teamson UK Ltd
Hello,
We are extremely happy to hear that you have enjoyed your shopping experience with ourselves!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Toy Kitchen
My 3 year old son loves his Teamson toy kitchen, but managed to lose the plastic phone that is included with it. We contacted Teamson and they arranged to send us a replacement. We received it today and he is very happy. Many thanks for your help :)
5 października 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are pleased to have helped with your query, thank you for your kind review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Missing and damaged parts to order
*EDIT*
After a lengthy back and forth with their customer care team, we finally have replacement parts for the damaged and missing parts. Upgraded to 3 stars as they need to resolve their phone line issue still.
Order arrived with missing and damaged parts. No response from company despite Argos trying to assist, Teamsons phone lines are always closed and no response to email or FB messenger. A £70 birthday present for my 4 year old can't be built and wrapped before her birthday as it has missing and damaged parts. Awful customer service and a waste of money.
29 września 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear that you were unhappy with the service received by ourselves here at Teamson.
I can see that we received contact from Argos regarding your order issue on 02.10.23 @ 02:07pm - our response time is up to 48 hours and a response was provided to Argos and yourselves on 04.10.23 @ 09:49am
We apologise for any inconvenience caused regarding contact, if our Customer Care team are on the telephone and there are no free lines then this will play an automated message - we are sorry for any disruption caused.
We are however happy to see that we were able to assist you and ensure a satisfactory resolution was provided.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
very speedy service,
13 września 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Worst customer servicet
Bought a water fountain via B&Q via Teamson Europe. Item arrived on the 15 September 2023. After 5 days the item stopped working. The item was charged for 3 days the instruction advised that it needed direct sunlight for 2 days.
I have followed the instructions, done the all the troubleshooting to get the item working but it is still not working.
I have requested a returned and refund but Teamson has tried to palm me off & made excuse after excuse not to collect and refund my money for the defective item. I have recorded their response below for information this has been the back & forth response all day from them to avoid collecting & refunding. They have a duty under the consumer act to issue a refund. The item is not fit for purpose. Buyers please do not purchase any items from this unprofessional company. I will be pursing this with consumer advice.
Worst customer services from CHARLOTTE!!
You have received a message from Teamson Europe regarding order number 1034733463-A
Order status: Shipped
Item name: Teamson Home Garden Outdoor Water Feature, Solar Powered Water Fountain, 4-Tier Cascading Bowl Design, With LED Lights
Item status: New
Item price: £124.99
------
Subject: Return request
Hello
Your previous message does state the panel was charged for 3 days- as it is a large new panel it will require a longer charge of 5 days. We are trying to resolve this for you, please follow the troubleshooting instructions and allow 5 days charge. If that does not resolve the issue we can of course replace the panel
Many thanks
Charlotte
-----
Should you require any assistance, please contact the seller by pressing the button below.
Please see response l got from Charlotte today. Amy is not being honest. This is not a company that customers should be buying from.It's unreasonable to suggest that they will only collect when the item is unused, dismantle & in the same box, knowing fully well that the item was put up & used how else would l know it wasn't working. For avoidance of doubt perhaps Amy & Charlotte should read the instructions that confirms that the item needs to be fully charged for 2 days. I left it in direct sunlight for 3 days & the item is still not working. Consumer advice is all over this. This is a direct breach of Consumer advice code. I have only had the item for 7 days and l have been given the run around by two dishonest jobsworth.
Subject: Return request
Hello
Please be assured that these are the direct troubleshooting instructions from the factory to help get the fountain working. If you wish to return the item it must be unused, unassembled, in the original internal and external packaging. Please confirm this and we can get a collection booked
Many thanks
Charlotte
-----
Should you require any assistance, please contact the seller by pressing the button below.
20 września 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
We are very sorry to hear that you are unhappy with the service provided by ourselves here at Teamson.
As we appreciate and understand the frustrations when a product is not working correctly, in this instance i can see that when we were notified of the potential fault we then supplied the troubleshooting steps stipulated by the manufacturing Factory.
We do understand that the assembly instructions request for the panel to be charged for 2 days, however when this does not provide sufficient charge to the Solar Panel - we then advise for the Troubleshooting steps to be followed which is a minimum of 5 days for the panel to be charged in a disconnected position (this is due to the size of the panel and the power required to run the Fountain at full capacity)
We sincerely apologise if this has been interoperated as an attempt to not provide a sufficient resolution - This is of course not our intention as we wish to assist as effectively as possible.
I can see that we have contacted you today with the return instructions to then perform the desired return.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
We are very sorry to hear that you are unhappy with the service provided.
After investigating, i can see that the only communication received has been a request for an invoice which was supplied immediately - We would very much like to discuss the matter further to assist you in resolving any outstanding matters urgently.
Please kindly contact us on support@teamson.co.uk with your order details to allow us the opportunity to help accordingly.
Kind Regards,
Amy
My fountain stopped working after a few…
My fountain stopped working after a few months and I contacted customer service who immediately sent a substitute solar panel out but it didn’t solve the problem , so I contacted them again and sent a new pump out to me which arrived very quickly and I am pleased to say that my fountain is working again in my sons garden in memory of him .
Wonderful customer service
Wonderful firm who cares about their customers and act quickly
Thank you so much
8 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for such a kind review - We are very happy to hear that we were able to assist you efficiently!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Every house should have a Teamson kitchenThe product is perfect
The product is perfect. My granddaughter loves play with it. There was a problem with one of the parts, but Teamson resolved it quickly. I was impressed by the instructions and packaging of the flat pack. Each instruction demonstrates what parts are required for the assembly and all the components are clearly labelled. I thoroughly recommend this product.
16 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
We are glad to hear that you received your new item promptly and are pleased with the service provided.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Excellent service item as described…
Excellent service item as described very pleased.
3 września 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Pagué extra por envío rápido de 3 a 5…
Pagué extra por envío rápido de 3 a 5 días de entrega y ha tardado en llegar 15 días, será la última vez que les compre. Me han devuelto el dinero del envío por haber puesto una mala reseña si no llego ha decir nada no la habrían hecho por eso solo les doy 3 estrellas.
17 sierpnia 2023
Odpowiedź od Teamson UK Ltd
Hola,
Lamentamos mucho que los mensajeros no hayan realizado la entrega en el plazo requerido para la opción de servicio de entrega urgente.
Desafortunadamente, como es un servicio de mensajería externo, no podemos acelerar el proceso cuando encuentran retrasos dentro de las áreas.
Sin embargo, para resolver el asunto nos hemos comunicado con usted directamente para brindarle más ayuda.
Muchas gracias,
Teamson
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review
We're happy to hear this, thanks for shopping with Teamson!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Terrible service / lady really rude
10 sierpnia 2023
Odpowiedź od Teamson UK Ltd
Hello,
We are extremely sorry to hear that you are unhappy with the service provided by ourselves here at Teamson.
Unfortunately i am unable to locate the correspondence that has occurred, we would very much like to discuss the matter further to ensure we are able to investigate and resolve the matter urgently for you.
Please kindly contact us on support@teamson.co.uk with details of the correspondence, we can then look into this promptly for you.
Kind Regards,
Teamson
Very efficient and quick delivery
10 sierpnia 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your great review!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Water feature
There was a long delay in the shipment arriving, but once here the delivery was very quick. I am very pleased with my water feature.
27 lipca 2023
Odpowiedź od Teamson UK Ltd
Hello,
We are sorry to hear that you encountered a slight delay in the shipment of your order.
We are happy to hear however that the delivery was completed and that you are enjoying your Fountain.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Brunnen nach kürzester Zeit defekt, seht schlechte Reklamationsbearbeitung.
Im März 23 einen Brunnen mit LED-Beleuchtung bestellt, die bereits 3 Monate später defekt war. Statt Austausch wurde uns ein Mini-Nachlass von 10% angeboten. Da wir lieber einen vollständig funktionierenden Brunnen wollen, haben wir um Austausch gebeten. Darauf warten wir nun seit 5 Wochen! Auf nochmalige Anfrage kam eine E-Mail (auf französisch!!!) das es mind. Ende September wird. Es kam dafür auch weder ein Angebot über höheren Nachlass noch über die komplette Rückgabe. Nie wieder!
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hallo,
Es tut uns sehr leid, dass Sie mit dem Service, den wir hier bei Teamson bieten, unzufrieden sind.
Um dies zu untersuchen, kontaktieren Sie uns bitte unter support@teamson.co.uk mit Ihren Bestelldaten, damit wir Sie in unserem System finden und die Angelegenheit umgehend für Sie lösen können.
Vielen Dank,
Teamson
Odpowiedź od Teamson UK Ltd
Hello,
We're really happy to hear that we were able to provide you with a good service!
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Water feature. Excellent value.
Good selection of products.
Clear delivery status.
Good one to one communication,
Prompt replies to queries.
27 lipca 2023
Odpowiedź od Teamson UK Ltd
Hello,
Thank you for your 5 star review!
We are glad to hear that you enjoyed the ordering to delivery process.
Please do not hesitate to contact us if you require any further assistance on 01952916050 or email us at support@teamson.co.uk.
Kind regards,
Amy
Kann ich leider nicht empfehlen
Kann ich leider nicht empfehlen.
Ware wurde nicht geliefert. Dies haben wir schriftlich bestätigt.
Leider bekommen wir seitdem von einer „Jackie“ extrem unverschämte Nachrichten, Kundenservice oder Hilfe gleich null.
Sehr schade, nicht nochmal.
28 lipca 2023
Opinia niezależna
Odpowiedź od Teamson UK Ltd
Hallo,
Es ist enttäuschend zu hören, dass Sie mit Ihrer Erfahrung mit uns selbst unzufrieden sind.
Aus der betreffenden Korrespondenz geht hervor, dass die Kuriere eine angefochtene Lieferung bestätigt haben. Wenn eine Lieferung angefochten wird, sind wir leider verpflichtet, dem offiziellen Streitbeilegungsverfahren zu folgen.
Wir nehmen zur Kenntnis, dass dies als unannehmlich empfunden werden kann. Ohne die von Ihnen angeforderten Informationen sind wir jedoch nicht in der Lage, Lieferungen mit ihnen anzufechten.
Wir entschuldigen uns dafür, dass dies als möglicherweise unhöflich oder frustrierend empfunden wird. Es ist immer unsere Priorität, sicherzustellen, dass Kundenprobleme bestmöglich gelöst werden. Es tut uns leid, wenn Sie das Gefühl haben, dass dies in Ihrem Fall nicht der Fall war.
Bitte zögern Sie nicht, uns für weitere Unterstützung zu kontaktieren.
Vielen Dank,
Amy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.