SunPass Recenzje 

sunpass customer service are incompetent, rude and over all Liars. They pretend they are completing the work and request over the phone. It makes the customer call back over and over and over. it seems and feels like a scam and a joke

I had a rental and attempted to pay by plate. The website keeps giving me an error. I submit a ticket and subsequently call. While the csa was sweet she didn't listen and I kept having to repeat myself. In the end, no one seemed concerned that the website wasn't functioning properly and told me to wait for the bill from the rental company which is what I was trying to avoid.

I have account with Sunpass since 2006. I received one of those “TOLL ENFORCEMENT INVOICE” so I called twice and it is unbelievable how lazy and rude the CS Agents are. Two of them and neither could answer my simple question. I would give them a -1 if I could. What a waste of my precious time.

Online system to pay toll invoices sucks ass!!! Put in the information and doesn't allow you to complete the transaction and has the audacity to say " retry". Did this multiple times. I am mailing mine in from now on at least I know it is job security for someone receiving it on the other end.. Web designers need to tune this thing up. So frustrating to use!!

I'd use zero stars if allowed. I live in rural IOWA and received an email claiming I owed tolls. Um, I've never been to Florida where SunPass is located!
Sunpass needs to lock down its service to avoid these hacks and innocent people being ripped off!

Absolute garbage. Ended up costing me MORE money, instead of saving. I quite literally just ripped it off my windshield, smashed it with a hammer, lit it on fire, threw it away and ordered an EPASS. 🤬

got a text message about unpaid toll. they aak to enter phone and SOCIAL SECURITY number. the last time such request i was getting from prince of Nigeria who wanted to pay me $1billion, but needed my ss for tax purposes

Do not use this company - really awful company who have no customer care and made our US break initially very stressful as we were concerned about being fined and how we would pay future toll fees, but trying to save up some coins.

I managed to email them eventually after a number of attemps via their website and they just replied about this potential charge telling me to visit a store and get a transponder and suggested I may get invoiced by Sixt, but not clear if that would definitely be the case. I emailed them prior to paying for a transponder I could not use.

You can apparently pick up a free Visitor Toll Pass from Orlando Airport from vending machines and returned after your visit with reduced toll charges. An app with this name can be downloaded from app stores by non-US visitors and is on the UK Play store.

Arrived at US for recent holiday in Florida and had booked a rental car with Sixt who asked if I wanted to pay up front for a toll transponder. I explained initially I would be using in Orlando and told it would probably be cheaper to pay as you go - not told the tolls do not accept bank cards or notes, so as I had little cash on going through toll from the airport I had no option but to continue through toll without paying toll fee. I decided after that I would visit a Wallgreens to pick up a Sunpass transponder as their website stated I could register online with the rental vehicle details, however non-US citizens cannot download the Sunpass app and there are no options to enter contact details for other phone numbers etc. Also it would not allow me to register the transponder number online. I eventually managed to contact Sunpass using my hotel phone as my UK mobile did not allow international calls and were told via the automated message by using my hotel phone number that another device was already registered and asked if I wanted to register a new device. Eventually spoke to staff member who took my vehicle details and transponder number and told me the vehicle had already been registered and I could not register my new transponder with them and they could not help me. Told me to speak to Sixt who were equally useless. I will now have to wait to seen if there is a $100 fine or if I just get invoiced for this journey. I do not understand why the toll system does not allow card payments or why they do not have a better system to register rentals and foreign visitors to the US. In the UK you can pay the toll fee in Dartford, Kent a number of ways either by registering an account, pay as a one fee or have a transponder in some cases - in any case you have up to midnight the following day make a payment.

Just looked at the Sunpass reviews following toll charges that have been incorrectly charged to my account After 2 weeks proving the information they asked for both online and finally to a walk in center I am getting nowhere They are deliberately evasive and unhelpful and it must be a deliberate act to to get people to drop their problem. Without doubt the worst customer service I have ever experienced and there are a lot of bad ones. It is mis representation to even call it customer service and as previous comment says I only give it one star because there is nowhere to give it none

I commute to work. I pay my tolls every couple of months. It has never been a problem. I received a letter from a collection agency without ever receiving an invoice for this plate. Upon calling sunpass they told me that I am no longer able to make a payment to them that I have to deal with the collection agency. what a waste of time and resources. I wish I could use someone else but I have no choice. What a horribly run agency.

Was charged over $140 for the Queens tunnel. First call was 12/8/2023. Had $33 in subsequent charges after that. Sunpass stated that my license plate was entered incorrectly and that was what was read. They stated it is my responsibility. I know for a fact when I put a rental car on the account once, I had the proper plate #. Evidently they must think I was lying when the vehicle was never in HY city. Dispute was denied. Had EZ-Pass for years and never had issues.
Good thing EZ-Pass now works in FL. Sunpass account was closed. It took 8 phone calls and almost two months to get an answer.

SunPass is a BIG SCAM! They are charging innocent commuters especially those who are from out of state. They continue to send invoices even though you disputed the charges. And they overcharged the Administrative fee for each invoice! Why can't we pay $1 every time we use the toll instead of you acting like we missed paying and adding additional charges? SunPass is a BIG SCAM!!!

As of today, SunPass parking is attempting to charge me $267 for five days parking in economy lot at PBI. it should be $45 for five days at $9 per day.. They first charged my card $156 for 13 days in garage at $13. I called my card company and them and said I am owed $111. Then SunPass even more absurdly charges me $111 on the site instead of giving it back to me!. Fortunately I cancelled my card for this reason and disabled transponder. This is still unresolved as of 12/19. Customer service is non existent.

Got charged one time by sunpass and again by e-pass, for the same dates and times. Both claim they bill each other's tolls, but now I paid both e-pass which sent me an invoice for unpaid toll, and sunpass charged my prepaid account for the same. Completely dysfunctional!

Back in mid-2021., I drove through expressway and they mailed me 2 invoices. I could not pay that time since I don't use a car a transponder AND there is no toll booth to make a payment. I made my payments via 2 checks, but SunPass kept sending me the invoices. Then, they sent me to VALOR collections because I did not want to pay something I already paid. I called them and paid the collections fee as well. Now, 2 years after that, a TAG agency would not let me renew my license plate tag because of an "unpaid" invoice. I called SunPass/FDOT again and asked them how to submit the bank statements to show I already paid my 2 invoices plus a collection fee. S-E-R-V-A-N-D-O (he is some kind of manager) from Sunpass told me to go to their website and attach the docs, but it turns out you cannot attach any docs to the website - something has been broken on their website for a year at the time and I was not able to attach docs over and over again. This was not an accident on their website because other people had the same issue. I asked them where to mail my proof of payments and they provided me a P.O. box in Texas. Since no one contacted me in about 4 weeks, I called a local number I called a few times before. I connected the dots when you call the local number, they "do not have" visibility to the documents I sent them and there is no number to talk to SunPass agency in Texas, where I was told to mail my proof of payments. That's why I know this is a fraud based on what they do to people. You send them documents, but no one gets them to take a look at them!? I had to pay additional $39 in collection fees again, so that I can get a tag for my car. They blackmail people basically. This is the worst state-run business I have had to deal with. This is a state-run SCAM and nothing else. They are out there to rip off hard-working people. They are absolutely TERRIBLE. I suggest to people to check how much you are getting charged because there is a high possibility you are getting overcharged. I stopped using transponders years ago because I was getting overcharged when they were automatically deducting my money. I have been avoiding Expressway toll-rip offs for the past few years any time I can. They deserve ZERO stars on their review. They don't need to call me or email me about this - I called them at least 6 times in a month and a half and spent about 2 hours on the phone with them a few months ago and every time someone picked up the phone, they just wanted to make me pay for something that has already been paid and they were telling me I owe them money. They would not do anything else about the issue.

I have never experienced the depth of dysfunction that Sunpass has demonstrated.orrible customer service. Their system is designed terribly and the help you get is poor and they provide no clear path to get help,
Just horrible!

Stay away from this service folks. Just stay away.

SunPass has been randomly charging tolls incurred by a motorist with a very similar license plate to my account (my plate is Yxx-SKX, theirs is Yxx-SLX).

The amounts are small, so it didn't come to my attention until SunPass hit my credit card to replenish the balance.

SunPass tells me, "In the event that a license plate is added to the account incorrectly, it is the users responsibility to immediately notify SunPass... we are not able to process any adjustments for the disputed toll activity."

The Facts are clear and very simple:
SunPass posted bogus charges against my account;
SunPass sent me no notification of the new charges, or of the new plate they are randomly charging to my account;
SunPass did not mail out (or otherwise provide) monthly statements which the account holder could use to reconcile any activity on the account; and
SunPass seems to operate in an alternate reality where facts, logic and common sense don't matter.

I can't even justify one star but I had no choice in order to leave a review. They suck!!! They charged a $2.50 Admin fee to mail an invoice which I never received. Gone, done, over it, goodbye Sunpass, I will take a road with out tolls just to AVOID YOU!!!

They are the absolute worst! This is not a bad experience from a long time ago, this is NOW, right now and it continues everyday. Think I'm making it up, go online and try. I bought one of those rip off transponders so the scamming crooks can get their toll money. I tried to register it and it says need to create an account first. I try to create an account and it says can't do without a transponder. It just sends people in circles. They must hire the worst IT people too. Any message you type isn't on the screen. The only way to see it, is to back out and then start typing, but as soon as you start typing it's covered again. In other words, you can't see what message your typing or words, etc. I've never seen such a screwed up site! Then, try to get assistance, wooooow, good luck. My advice avoid the tolls! Even if you have to drive 2 minutes out of the way it's better than what those crooks charge!!!!!

I called everyday since Monday at least 7 times a day. I have not yet able to speak with a Human. I have a sometimes on my car. And I get home and I got a bill in my mailbox. I called I called I called I emailed I've gotten no call back. I've gotten no responses via email. I have been ignored if I was you. I would not trust sunpass sunpass. The scamming company, there is no way that you're able to speak to somebody with a pulse.