SunPass Recenzje 

I give them a 1 because there is no option to give a zero or negative number. It almost impossible to effectively engage with them, i.e. a Human, and their on-line system and response is ridiculous. It seems that their systems are either set up to ignore customer service and maximize revenues or they are incompetent.

In Mar & Apr 2025, I used 20 FL SunPass tolls using my EZ Pass of which 19 were automatically billed to my EZ Pass account. On 2/25, for some unknown reason, a $0.50 charge was not made to my EZ Pass account although nothing had changed my end. I subsequently received a bill for $3.00 (incl. a $2.50 Admin fee). I disputed this online (because you can't talk to a human) and was given a case number. A few days later, I received an e-mail from them that my case was closed and I assumed it was over and I didn't owe anything - WRONG!

I soon received another bill for $5.50 (incl. another $2.50 Admin fee) and initiated another dispute process on-line and another case number - a few days later I got exactly the same response of "case closed" but the bill remains in the account.

I worked out how to e-mail them, as you can't speak to them, this time appealing to their sense of fairness and highlighting that this could be a t6echnical issue on their system, and got another case number. Lo and behold, I then got another "case closed" message but the bill remains with the likelihood of additioanl $2.50 fees each month.

I went online again and attempted to pay the missing $0.50, which I had offered to do before, but you can't pay anything less than $5.00. In the end I paid the $5.50, not because I wanted to or felt I should need to but simply to stop me having to deal with them.

I'm sure this entity is not a reflection on how government and business operates in FL but, if it is, god help us. FL is a tourism and "service" state and just don't think these guys get this - Muppets! (sorry, that's an insult to Muppets).

I have the basic transponder, not the Pro. While driving through PA the transponder picked up a toll at Carlisle PA. Sunpass charged me. This transponder isn't supposed to work in PA. The PA toll system charged me for the toll as well as Sunpass toll system. I called customer service 3 times. All the times I called, the person I spoke with, all agreed I shouldn't have been charged. Customer service agents sent 3 different disputes to the dept that handles disputes and all 3 times my dispute cases was denied. This is the worst govt dept I have ever had to deal with.

nothing properly working in this stupid company, no tech support, nobody answer the phone, can't log in, can't pay bills , entire system outdated & dysfunctional

Please don't waste your time online; it's impossible to register. Upper management needs to address the website's inefficiencies. Horrible, do they care? Look at the reviews online. Time to make changes in upper management and bring in qualified programmers to solve the issues on their website

Florida privatized, criminalized, robbery legalized.
* 2024 made five (5) trips down to So.Flo., Feb, May, June, July. Previously paid tow booths were $1.00, .50cents, whatever; let say $20.00 > $25.00 top for all.
* August 1, 2024 received an e-bill text, $47.07, paid Visa end 1649, ref/trans # 24055234214045300127277, to SunP acct # 129412858, verified by phone SunP 5.2.2025 , 1.888.965.5352. Called previously, last week, there was no record of payment that the clerk could find. Now after searching my own bank statements, found the payment entry, calling back, providing it, after five (5) min or so, then, "Okay, it shows you paid..."
* Been receiving text messages saying I owed $4.99-registration blocked, $6.99-tow warrant issued, $7.99... Visa blocked payments citing possible frauds, and replaced card, confirmed info fishing frauds by SunP, 5.2.2025
* Sunp confirms tows payment received on 8/01/2024, and cites the $47.07 payment was for the two(2) trips from Geneva AL to Plants > Miami > Tampa, back to Geneva AL, June and July 2024! TWO trips, least amount tows routes used = $47.07 tow fees, June and July, billed end of July, paid Aug 01, 2024! Confirmed paid on time, no late or collection fees or physical mailing fees included, since SunP till does not have my mailing address, only email from AL DMV as of May, 02 2025. We do the math; oh, math/book are prohibited in Florida, so you do "the meth" like everyone else! This is what listed by Webster as "privatized gov to legalized institutional robbery."
* By the way, I now owe SunP $93.16 for the three (3) trips, same route (Flo animal shows), which S.P claims that it sent bills via physical mailing to an unknown address, confirmed that it DOES NOT HAVE MY MAILING ADDRESS in record !? Miraculously, Sunp had my address, but not(!@#$?), to send the second bill, $47.07, but did not have it to for the first bill, says on 5/02/2025 !@#$%? AND, the $93.16 includes the three (3) trips tow fees, 3 physical mail billing $1.50 each to an address that SunP did not have according to SP's clerk, Lacie, and collection Linebagie-something lawfirm's clerk, John, 877.258.5261, and fishing for my mailing address which was NOT in either systems, via "for verification would you confirm your mailing address". *** Made a critical mistake, gave M.address to clerk John, "Oh, that's not what in the system. Let me update it."
* 5/2/2025 paid the $93.16 over the phone to Linebagie... law firm. Ask for confirmation/receipt. The clerk says, "it would be any good to you. In a few days a week, everything will disappeared, be completely wiped off both systems, so we won't able to retrieve anything from this trans.ID, but I'll give it to you if you still want it, (yes.) ref. 05558D" !@#$%? A Florida privatized tow company, SP, and a collection law firm are NOT required to keep record, unless you, the payer give them the specific/EXACT transaction twenty-three (23) digits number from your bank transaction ref., then, ONLY THEN, "oh, yeah. We did received the payment."
* You do the math... Sorry, kept forgetting Florida prohibits doing "math and books," only doing "meths" is permitted!
* Not everyone get scammed like this, hundred of thousands are being robbed bluntly by SunP and its so called collection law firms, personal info fished... Everywhere I turned, there is a criminal corp aka vultures are lurking, if not already attacked, stealing $... I'm turning into a SUPER-MAGA, incessantly ranting about God knows what. But I was told, "It's not you. It's the world we are in , unfortunately. the criminals are in-charged of everything, the banks, the car-repair shops, the car dealers, the supermarkets, the gas stations... to the "spineless, do nothing" law-conundrum-useless democrats, insane criminal republicans all the way up to the white house!"
* This is Italian mafia's "Nickle and Dime" method. All the extortion amount is small, indiscriminately, and in massive numbers to everyone comes across theirs paths, added with the huge amount of info-fishing text-scams to deploy fears, confusions, making a giant sticky web for any victim to navigate. If one consults an attorney, "It would be unethical for me to charge you $10,000.00 to represent you, in order to retrieve records that worth a couple hundred dollars." This is how the system is set up, "nickle & dime" hundreds here and there, everywhere... adding up to billions like the banking corp, health-home-car insurance syndicates, all privatized, theirs crimes legalized.
* And we're sitting around asking why there are people donated several hundred thousand dollars to Luigi M's defense fund !? This is an example of the "Y." Nearly 300M Americans, regardless of political, religious affiliations or not, are being legally bullied and robbed

I can never login with my current credentials.. i have to reset everything, every time i go to site, and half the time it won't let me do anything but watch the spinning thinking wheel, only to respond with some random error message.. absolute worthless site on the net

Easy enough to buy and install on the car window, but proved impossible to register it online. Had to ring up in the end and despite reading my name out twice, they entered it wrong on the account. Now that I no longer have the transponder (used for a rental) , I'm trying to get a balance refund. Not only are they doing nothing about it, but they later took even more money off my credit card, despite me no longer using the transponder. It got to the point where I have cancelled that card so they can't take any more. Live Chat is on offer in their Customer Service, but surprise surprise, it doesnt work. Good idea in theory but shoddy service and basically they're holding on to my money.

They double charged me and I can't get anyone to refund me for the duplicate charges. It's been months!

I cannot log on because of all the animal identification screens that I must navigate. Have they never heard secret questions? Have they never heard of texting a passcode?

I received a text that I owed SunPass for an unpaid toll. I live in Texas and my TexPass usually covers tolls in other states that reciprocate. However, it was a phishing scam and reluctantly I had emailed Surpass and asked if it was a legitimate charge. It took them 4 days to respond saying it was not them. While waiting I clicked on the text and paid the fine. I had $45 taken from my CVS Helth care debit card which was the full amount I had on it for Medicare. SUNPASS did finally email me and warned me they were aware of a phisihing scam. They said please disregard the link you received.I paid it to avoid late fees from SUNPASS Too late.

Customer service sucks. The people are rude and do not contain any knowledge. They do not understand your complain and keep giving you irrelevant reasons for not fixing. I was trying to help my dad as he speak less English and the lady on the phone said ' I suggest not to accept translation from your daughter' which was inappropriate. My dad was very angry about that comment and on other hand they do not provide multi language translation facility, so my parents do not have anyone accept me. I tried to file complain with supervisor but she refuse to provide the agent name and said she do not know who was the agent talking to me and they are getting so many calls that she can not keep track.. So technically no complain registered on purpose.

SunPass: The only service where you pay to be frustrated!"

I bought a transponder, paid for it, and trusted it would last a decent amount of time. What a joke! The device stopped working out of nowhere, leaving me stranded at tolls. When I reported the issue, the company's brilliant solution was to inform me that the transponder was “out of warranty” and that I had to buy a new one!

So let’s recap: their product stops working, and I’m the one footing the bill. Interesting how the warranty expires faster than the device itself. At least SunPass is efficient at one thing: charging you money. As for everything else... not so much.

Summary: If you enjoy paying twice for something that should work the first time, SunPass is perfect for you! 🙃

It was impossible to set up the account for the minipass I bought at Walgreens and I had to call and do it with a live agent. I traveled one day and returned my rental car a couple of days later. A day later I see my account has been replenished. I checked the account and saw that someone else's travel was charged to my account for the next day. So I learned that it was my responsibility to remove the rental car license plate from the account or whoever rented that car gets their tolls charged to my account. I contacted Sunpass and they took the license plate off my account and stopped any more charges but they were unwilling to refund me the charges from 12/16 - $14.61. What a ripoff! Very bad customer service. If there was a rating lower than one star I would give it.

I am writing this on behalf of a friend who is 86 years old. He received a Toll Enforcement Invoice in October 2024. The photo on the invoice shows a pickup truck with an unreadable license plate number. My friend moved from Florida to New Hampshire almost 4 years ago and has been in a nursing home with dementia for over 2 years. He never owned a pickup truck. The license plate number on the invoice was his when he lived in Florida. He owned a car and sold it when he moved. I called Customer Service and sent an email explaining the situation.The agent said license plate numbers can be recycled. A case number was assigned. Nothing was done because another invoice was sent in November 2024 with additional fees. Sun Pass has not provided a photo with a legible license plate number. They leave the burden of proof on the individual. How many other seniors have been sent a random photo with an old license plate number with Sun Pass asking for toll money? This is a SCAM. Beware of FL Sun Pass.

FL highways and airport lanes stopped reading my SunPass from the vehicle after being used several years. My account is active and has fund balance in it too. I called SunPass FL phone 888-TOLL-FLA, which says it is "Unable to find the transponder in the system". Suddenly they have lost my transponder number in the system! When I log into my account it shows my transponder with last digit missing as active! I elevated the issue with customer service reps 3 levels up, they all tried to sell me a new transponder. All of them with their head in the sand would not understand the the actual problem of their system loosing my transponder number, and would refuse to check their system using phone 888-TOLL-FLA. They just wanted make the problem go away by selling me a new $15 transponder, which I refused to buy as I do not believe it is my transponder issue.

Sunpass website is garbage, nothing works properly.
Login is almost impossible.

Governor of Florida ordered all tolls waived during recent hurricane. Unfortunately no one told Sun Pass because they continued to charge tolls … I closed my account … the Governor should not make such claims in generalities

I was coming down Garcon point bridge on my way back to Pensacola and I do not have a sunpass, so I had to pull to the change and receipt side around 5:30? My window was broken so I had to open my door... I guess that was an issue for him .. no big deal but then there was an issue with counting my ONE dollar bill and SEVEN quarters. Wants change first I tried twice giving it to him he wouldn't take it ... Literally got loud with me because I couldn't put the bill in my other hand ( I was literally holding my door open with the other) He began with the idk why you have an additude like he didn't just have a Whole additude with me for no reason... I was not rude at all when I most deffinetly could have been!) I was being as patient with him as I could be, was just absolutely rude! Terrible experience. I will never take that bridge as long as I can help it! It's people like him that give things a bad name. 👎 I can't for the life of me think of why he chose me to act that way with maybe because I'm young ? I don't know but one thing I do know is you don't talk to people like that !

I have had the most terrifying experience with this service. I have purchased a Transponder PRO and was assured i can move it from vehicle to vehicle. When i set up the account online they required a plate number, which i have provided with the caveat that i will be returning this vehicle back to the rental company. Long and behold the day after i dropped the vehicle i have been charged another $10. I have gone back into the account, sent a message to the SunPass and deleted a plate number. A day later - another $10 gets charged. I filed another case and have deleted the credit card details and the account all together as i have now seen hundreds of dollars showing up on my account. This company charges your plate number and ignores the transponder. I am now absolutely paranoid about giving them any of my details. Hoping i can get my money back. What a rigged system! stay away and DO NOT give them your credit card details, you will be scammed

SunPass website is discrimination against seniors. The website is impossible to navigate and it doesn't know what's going on with it's a.i. almost impossible to put bank account on SunPass account and it's also not safe. BUT SunPass is convenient the Florida turnpike is great except it's too crowded now many accidents more than any highway in the land so says Google. Turnpike tow trucks are the best!!! The plazas are beautiful and so convenient. If it has a Dunkin I will be there!!! They offer healthy food!!! Except for the website I love my Florida Turnpike.