Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... Zobacz więcej
Reakcja na opinię
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would like to say a huge thank you to carolyne for the outstanding customer service she provided. After purchasing our slide robes, we had a problem with one of the doors. From the moment I contacte... Zobacz więcej
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Wonderful selection of beds and excellent friendly advice in choosing our bed without pressure. Delivered early with wonderful staff who went over and above to help. Excellent sales lady who serv... Zobacz więcej
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Carolyn looked after us when we went into Stevenson's furniture. We were looking for a bed and she was very thorough explaining all the different qualities of each of the bed. She gave us time to... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Dane kontaktowe
143-151 Cleethorpe Road, DN31 3AY, Grimsby, Zjednoczone Królestwo
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4,7
Doskonała
931 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic.
Fantastic.
Great service from the start.
Helpful staff in store, no pushiness, quality furniture.
Full of knowledge on products.
Arrived in estimated time.
Delivery on time, delivery men very helpful and pleasant.
Would recommend.
12 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you very much for your wonderful review.
We’re so pleased to hear you felt well looked after from the very start. Providing helpful, knowledgeable guidance without any pressure is exactly how we believe furniture shopping should be.
It’s also great to know your order arrived within the estimated timeframe and that our delivery team made such a positive impression. We’ll be sure to pass your kind comments on to them.
Thank you for your recommendation — we truly appreciate your support and look forward to welcoming you again in the future.
friendly knowledgeable staff and very…
friendly knowledgeable staff and very good range of dining tables to choose from would definitely shop here again and would recommend it to anyone.
Delivery was quick and efficient
2 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We’re delighted to hear that you found our team friendly and knowledgeable — we always aim to make choosing the perfect dining table an enjoyable and informed experience.
It’s also wonderful to know you were pleased with the range available and that your delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Thank you for choosing us.
Amazing company kept me informed from…
Amazing company kept me informed from sale to delivery, and delivery was first class on time and they respected my property with such a large and heavy table , well done will definitely recommend
28 stycznia 2026
Odpowiedź od Stevensons Furniture
Thank you for such a fantastic review. We’re pleased to hear everything ran smoothly from sale to delivery, and that our team handled your table with the care it deserves. We truly appreciate the recommendation.
The shop staff were very friendly and…
The shop staff were very friendly and helpful and certainly not "pushy". Delivery colleagues were also very pleasant and efficient.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you for your kind words. We’re delighted to hear our shop team made you feel comfortable and supported, and that our delivery colleagues provided an efficient and pleasant service. We really appreciate you taking the time to share your experience.
Odpowiedź od Stevensons Furniture
Thank you for your kind words. We’re delighted to hear you were pleased with both the products and the service. We really appreciate your support.
Bed purchase
Very polite and knowledgeable 22 January. We didn't know what we wanted when we went into shop but member of staff was very helpful
27 stycznia 2026
Odpowiedź od Stevensons Furniture
Thank you for your kind feedback. We’re delighted to hear that our team member was polite, knowledgeable, and able to help guide you when you weren’t quite sure what you were looking for. We really appreciate you taking the time to leave a review and hope to welcome you back again soon.
Friendly,helpful service.Good…
Friendly,helpful service.Good value.People who do as they say they will do,no pressure browsing but there for advice if needed.
23 stycznia 2026
Odpowiedź od Stevensons Furniture
Thank you for your lovely feedback. We’re really pleased to hear you appreciated the friendly, helpful service, good value, and relaxed no-pressure approach. It means a lot to us to be recognised as a team that does exactly what we say we’ll do, while always being on hand to offer advice when needed. We truly appreciate your support and hope to see you again soon.
Looked after very well by Carolyn
Looked after very well by Carolyn
She worked very hard as we are difficult customers to please .Nothing was too much trouble
16 stycznia 2026
Odpowiedź od Stevensons Furniture
Thank you for your lovely review! We’re thrilled to hear that Carolyn looked after you so well. We’ll be sure to pass on your kind words—she’ll be delighted! It was a pleasure assisting you, and we’re so glad we could make everything smooth and enjoyable!
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words! We’re delighted to hear our team was helpful and that your delivery went smoothly. We really appreciate your feedback and hope you enjoy your purchase!
Friendly helpful staff.
24 stycznia 2026
Odpowiedź od Stevensons Furniture
Thank you for your feedback! We’re glad our team could help and provide a friendly service. We look forward to welcoming you back soon.
Odpowiedź od Stevensons Furniture
Thank you for your kind words! We’re delighted to hear you enjoy our service and the quality of our furniture. Your support means a lot, and we look forward to welcoming you back soon.
The service was excellent
The service was excellent as usual and Dave in the shop catered to our needs. Gary and Mark delivered the goods on time and was very careful in our property. Been dealing with Stevenson's for years and never had a problem and will be back again.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words and continued support. We’re delighted to hear that Dave looked after you so well in the shop, and that Gary and Mark ensured everything was delivered on time and with care. It truly means a lot to us that you’ve been dealing with Stevenson’s for years and continue to have such positive experiences. We really appreciate your loyalty and look forward to welcoming you back again soon.
Great customer service
Been very nice to me and gave me a good deal. Great customer service.
Would recommend to other customers.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you for your lovely feedback. We’re really pleased to hear you were well looked after and happy with the deal you received. Providing great customer service is always our priority, so it means a lot to hear your recommendation. We hope to welcome you back again soon.
Very professional in every aspect from…
Very professional in every aspect from sales to delivery & installation Gary & Mark where very efficient highly recommend ⭐️⭐️⭐️⭐️⭐️
14 stycznia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you for the 5-star review ⭐️ We’re delighted to hear you found every stage of the process professional, from sales through to delivery and installation. Gary and Mark will be especially pleased to hear your kind words. Thank you for the recommendation — we really appreciate your support.
Brilliant service from purchase to…
Brilliant service from purchase to delivery.
7 stycznia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
through to delivery. We really appreciate you taking the time to leave a review and hope to see you again soon.
Odpowiedź od Stevensons Furniture
Thank you for your review. We apologise for the initial confusion and any inconvenience caused. We can confirm that the issue has now been resolved and the order has been received. Should you need any further assistance, our team is always happy to help.
Odpowiedź od Stevensons Furniture
Thank you for your kind words! We’re thrilled to hear you’re happy with our products and service. Your support means a lot, and we look forward to welcoming you back soon.
Odpowiedź od Stevensons Furniture
Thank you for your feedback! We’re glad you found our team helpful and hope to assist you again soon.
please do not ever buy a mattress from…
please do not ever buya mattress from this company have had a mattress for less that a month I can not sleep on it it hurts my hips at first they said they would exchange so I went into the shop to pick another one but was told the man who knows about mattress was not in the shop so I said I would come back so I rang them back as my dad had a heart attack explaining i would come in the next day to be told they will not exchange it so if anyone o here could off some advice on this matter I would be very grateful as it looks like I have thrown a thousand pounds down the drain very very unsatisfied customer as they have left a reply iam editing this review this is not wahat happend as Angela is stating why would i go back into the shop and start tring out new beds when i have to pay for a new one this is totally untrue and they never emailed me back after the first phone call another lie so please arr on all caution when you are thinking of making a purchase from this company to and to insult the are also liars they should state that when you are spending that much money they have a no return policy as i also brought a pillow for 60 pound which was not suitable and was offerd a credit note there is nothing in that shop for 60 pound i a single parent and can not afford to loose this amount of money this is totally heartbreaking for me right on top of xmas very upset customer even more now with the lies
2 grudnia 2025
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’re not getting on with your mattress, and we understand how frustrating that can be.
However, we would like to clarify the situation for transparency:
You contacted us the day after collecting the mattress, and our manager advised that we would look into your request.
The same day our Director then emailed to explain that, due to hygiene regulations, mattresses cannot be returned or exchanged once used unless a manufacturing fault is identified. No such fault has been reported — your concern relates solely to comfort. We also included a care guide within that email to help with the initial settling-in period.
We understand that spending nearly £800 on a mattress is a significant investment. With this in mind, all our sales team are trained to ensure customers try mattresses in-store for extended periods to confirm the correct mattress is selected for both comfort and support.
You tried the mattress in-store prior to purchase and informed our team that you found it very comfortable, so we were surprised to hear of such a difference when reviewing the call recordings.
When you called again several days later, our team member invited you to come into the store so we could discuss the matter further — not to reselect a mattress. For training purposes, we have listened back to this call and can provide it if required.
Following further investigation with management, and as confirmed with yourself, the mattress is currently being used directly on the floor. This will significantly change the feel and support of a foam mattress compared to using it on a suitable bed base.
We always strive to act fairly and with understanding, and we take all customer concerns seriously. In this case, the statements made in the review do not reflect the conversations and actions that took place. We believe our team have acted with integrity and in full accordance with our policies.
If you would like guidance on how to achieve the best comfort and support from your mattress, our team remains more than happy to help.
Thank you for your updated response. As mentioned, if you would still like support in ensuring that the mattress you tried and purchased in our store is performing at its best, we welcome you to visit us in person. We understand that a mattress is an important investment, and correct use is essential for long-term comfort and longevity. We remain committed to assisting you and resolving this in the best way for both parties.
Thank you,
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our service, range of choices, and value. Creating a warm, family-focused experience is really important to us, so it’s wonderful to know that came through. We truly appreciate your support and hope to welcome you back again soon!
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