Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... Zobacz więcej
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would like to say a huge thank you to carolyne for the outstanding customer service she provided. After purchasing our slide robes, we had a problem with one of the doors. From the moment I contacte... Zobacz więcej
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Wonderful selection of beds and excellent friendly advice in choosing our bed without pressure. Delivered early with wonderful staff who went over and above to help. Excellent sales lady who serv... Zobacz więcej
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Carolyn looked after us when we went into Stevenson's furniture. We were looking for a bed and she was very thorough explaining all the different qualities of each of the bed. She gave us time to... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Dane kontaktowe
143-151 Cleethorpe Road, DN31 3AY, Grimsby, Zjednoczone Królestwo
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4,7
Doskonała
931 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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would like to say a huge thank you to…carolyne
would like to say a huge thank you to carolyne for the outstanding customer service she provided.
After purchasing our slide robes, we had a problem with one of the doors. From the moment I contacted her, she went absolutely above and beyond to help get everything sorted. Nothing was ever too much trouble, and she kept us updated throughout the whole process, making what could have been a stressful situation so much easier.
It's rare to find someone who genuinely cares about their customers after the sale has been made, but she is a real credit to the company. Her professionalism, kindness, patience, and determination to resolve the issue were second to none.
18 lipca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear how well Carolyne looked after you and helped resolve the issue with your sliding wardrobe door. Providing excellent aftercare is incredibly important to us, so it is lovely to know that her professionalism, kindness and communication made the process much easier for you.
Carolyne is a real credit to our team, and we will make sure your kind comments are passed on to her. Thank you again for choosing Stevensons and for your patience while everything was being resolved.
Wanted quality & local… so Stevensons…
Wanted quality & local… so Stevensons it is.
We’d previously had DFS sofas but the quality of those was deteriorating.
Dealing face to face in store with knowledgeable people, assistance in providing a loan sofa due to delays and then the great delivery & set up service provided meant the whole experience was excellent from start to finish. Many Thanks to all involved at Stevensons
The Chapmans
20 lipca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much, Mr and Mrs Chapman, for your wonderful review.
We are delighted that you chose to shop locally with us and that you were happy with the service from start to finish. We really appreciate your patience during the delay and are pleased that the loan sofa helped in the meantime.
Your kind comments about our team, delivery and set-up service mean a great deal to us. We hope you enjoy your new sofas for many years to come, and we look forward to welcoming you back to Stevensons again in the future.
Thank you again from everyone at Stevensons.
The director and staff were friendly…
The director and staff were friendly and very helpful. Will buy from Stevensons again.
28 maja 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We are delighted to hear that you found our director and team friendly and helpful.
Your kind words mean a great deal to us, and we really appreciate your support. We look forward to welcoming you back to Stevensons again in the future.
You offered a welcome code of First10…
You offered a welcome code of First10 and then did not honor it. Very disappointing.
7 lipca 2026
Odpowiedź od Stevensons Furniture
Thank you for taking the time to leave your feedback.
We are sorry to hear you were disappointed that the FIRST10 welcome code could not be applied to your order. The reason for this is that your order was placed during our current sale, where the item was already discounted by 15%.
As stated in our terms and conditions, the FIRST10 welcome discount cannot be used in conjunction with sale prices, promotions, or any other discounts. We also have live chat available on our website should customers need any help before placing an order.
However, we would still be happy to honour your FIRST10 welcome discount on a future order placed outside of a sale or promotional period, as we have done on numerous occasions for returning customers.
We hope this helps explain the situation, and we are sorry again that this caused disappointment.
Fantastic that’s all I can say
Fantastic that’s all I can say. We come into store and originally wanting to extend the set we already had when we fell in love with some wardrobes. We paid and they were delivered the following week. We paid to get them installed. The delivery guys and the guys who put the wardrobes up was amazing very nice people. Me and my family always use stevensons. The quality is unmatched. Very happy with my service. And hopefully back soon for a sofa that we see when we were in there. Thanks again.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review — it really does mean the world to us.
We’re so pleased to hear you had such a fantastic experience, from choosing your wardrobes in store through to delivery and installation. I’ll be sure to pass your kind words on to the delivery and fitting teams, as they’ll be delighted to hear this.
It’s wonderful to know that you and your family continue to choose Stevensons, and we’re so grateful for your support. We hope you enjoy your new wardrobes, and we’d be more than happy to help when you’re ready to come back for that sofa!
Thanks again,
My experience was so lovely
My experience was so lovely ! I went in with my father to help order his sofas. I ended up browsing for my new bedroom furniture and the staff was so lovely! Georgia payed good attention to what I was saying, showing me wardrobes and beds that matched the style I was looking for and listened to everything I said ! She even sent me an email the following day with prices and generated a bedroom with the furniture so I could see what it looked like !! Which is above and beyond, the company is very lucky to have her !
Sarah was fabulous with my dad helping him ordering sofas ! Very thorough chats and ensuring he knew all the details! Super helpful staff and amazing choice of products , will be returning !
Thank you very much :)
27 maja 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We’re delighted to hear you and your father had such a positive experience with us.
Georgia will be thrilled to know her help with your bedroom furniture made the process easier and gave you a clearer idea of how everything could look together. It’s wonderful to hear that Sarah was also able to support your dad so thoroughly with his sofa order.
We really appreciate your kind words about our team and our product choice. Thank you again for taking the time to share your experience, and we look forward to welcoming you both back soon.
Odpowiedź od Stevensons Furniture
Thank you for your review. We’re pleased to hear your order was delivered on time, and we really appreciate your feedback.
Wanted a new dining room table as we…
Wanted a new dining room table as we have had a new kitchen fitted went to stevensons picked it out beautiful furniture I didn’t think I would get what I wanted but I did staff are fantastic caring and helpful def recommend
13 maja 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We’re delighted you found the perfect dining table to complement your new kitchen.
It’s wonderful to hear you’re happy with the furniture and that our team made you feel well looked after. We really appreciate your recommendation and hope your new table is enjoyed for many years to come.
We've been deliberating on purchasing a…
We've been deliberating on purchasing a new bed- huge decision with us having different comfort needs.
Called into the beautiful showroom & was overwhelmed by the ammount of choice, only to chat to Carolyn. She was a font of knowledge & suggested various options. She was amazing, very helpful & made the whole process much easier. Came to a decision we're both happy with & ordered.
The beds arrived sooner than expected & delivery arranged. Delivery gents were very professional, careful with moving furniture & very friendly. Rang me half an hour before delivery, again excellent service.
Would highly recommend Stevensons.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful review. Choosing a new bed is such an important decision, especially when comfort needs differ, so we’re delighted Carolyn was able to guide you through the options and make the process feel easier.
It’s lovely to hear your beds arrived sooner than expected and that our delivery team provided such careful, friendly and professional service too. We really appreciate your recommendation and hope you both enjoy many comfortable nights in your new bed.
Looking at beds relaxed experience
Carolyn looked after us when we went into Stevenson's furniture. We were looking for a bed and she was very thorough explaining all the different qualities of each of the bed. She gave us time to check out all the beds we were interested in. It was a very relaxed purchase, absolutely no pressure.
We were given all the variables of materials and colours to choose from.
We will use them again.
Carolyn knows the products thoroughly and is an asset to the company
Thank you
1 maja 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful review. We’re delighted to hear that Carolyn made your visit relaxed and enjoyable, and that she was able to guide you through the different bed options, materials and colours without any pressure.
Carolyn will be thrilled to receive your kind words, and we completely agree that her product knowledge is a real asset to the team.
Thank you again for choosing Stevensons — we look forward to welcoming you back in the future.
Friendly and experienced staff
3 maja 2026
Odpowiedź od Stevensons Furniture
Thanks so much for your lovely review! We’re delighted to hear you found our team friendly and experienced. We really appreciate your feedback and hope to welcome you back again soon.
Friendly personal service and delivered…
Friendly personal service and delivered on time.
6 maja 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We’re delighted to hear you enjoyed our friendly, personal service and that your delivery arrived on time. We really appreciate your feedback and hope you enjoy your new furniture.
Great service as always
Great service as always
Table and chairs are of great quality
Thanks for the install today guys. Looks fantastic
6 maja 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review. We’re delighted to hear you’re happy with your new table and chairs, and that the installation went smoothly. We’ll be sure to pass your kind words on to the team. We hope you enjoy your beautiful new furniture!
Fabulous staff all very knowledgeable…
Fabulous staff all very knowledgeable and willing to help but not overpowering. Products great and very well priced
14 kwietnia 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words. We're delighted to hear that our team struck the right balance and that you enjoyed both the service and our product range. It means a great deal to us, and we look forward to welcoming you back again soon.
Very helpful but not pushy in helping…
Very helpful but not pushy in helping us to decide on the sofas. There was an issue with the manufacturer that was quickly and professionally resolved, no delay in delivery timeline
19 kwietnia 2026
Odpowiedź od Stevensons Furniture
Thank you for your lovely feedback. We're so pleased to hear our team could support you in finding the right sofas without any pressure—that’s exactly the experience we aim to provide.
We also appreciate your understanding regarding the manufacturer issue, and we’re glad it was resolved quickly and professionally without impacting your delivery. We hope you enjoy your new sofas and look forward to welcoming you again.
Great choice and great customer…
Great choice and great customer service.
The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set. We didn't feel rushed or pressured by the staff and we were given plenty of time to freely browse the showroom.
Our furniture was delivered with care and all set up and put in place perfectly. We are so pleased with our new furniture and would highly recommend Stevensons to anyone looking for good quality furniture and great customer service.
20 kwietnia 2026
Odpowiedź od Stevensons Furniture
Thank you for such a thoughtful and detailed review. We're delighted to hear that our team could guide you through the options and help you find the perfect sofa without any pressure—creating a relaxed and enjoyable experience is exactly what we strive for.
It’s wonderful to know the delivery and setup met your expectations, and that you're so pleased with your new furniture. Your recommendation truly means a great deal to us.
We hope you enjoy your new space and look forward to welcoming you again in the future.
Odpowiedź od Stevensons Furniture
Thank you for your kind words. We’re delighted to hear you received great service and found our team helpful—we really appreciate your feedback.
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely feedback. We’re really pleased to hear our shop team were so helpful, polite, and cheerful—it means a lot. We’ll be sure to share your kind words with the whole team.
Odpowiedź od Stevensons Furniture
Thank you for your kind feedback. We’re delighted to hear our delivery team were helpful, polite, and punctual, and that everything was placed exactly where you needed. We’ll be sure to pass your comments on to them.
I love shopping at this family owned…
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchase 1 mattress, but bought 3 mattresses and 2 sofas, being delivered at our convenience.
27 marca 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words — it truly means a lot to us.
We’re delighted to hear you had such a positive experience, and that Carolyn was able to assist you in just the right way. We pride ourselves on offering helpful, pressure-free service, so it’s wonderful to know that came across.
We hope you love your new mattresses and sofas, and we look forward to welcoming you back again soon!
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