Wanted quality & local… so Stevensons it is. We’d previously had DFS sofas but the quality of those was deteriorating. Dealing face to face in store with knowledgeable people, assistance in provid... Zobacz więcej
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would like to say a huge thank you to carolyne for the outstanding customer service she provided. After purchasing our slide robes, we had a problem with one of the doors. From the moment I contacte... Zobacz więcej
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Wonderful selection of beds and excellent friendly advice in choosing our bed without pressure. Delivered early with wonderful staff who went over and above to help. Excellent sales lady who serv... Zobacz więcej
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Carolyn looked after us when we went into Stevenson's furniture. We were looking for a bed and she was very thorough explaining all the different qualities of each of the bed. She gave us time to... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Dane kontaktowe
143-151 Cleethorpe Road, DN31 3AY, Grimsby, Zjednoczone Królestwo
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4,7
Doskonała
931 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A very knowledgeable company.
14 kwietnia 2026
Odpowiedź od Stevensons Furniture
Thank you for your kind feedback — we really appreciate it.
We’re so pleased to hear you found our team knowledgeable, as we always aim to offer helpful and informed guidance to our customers.
We hope to welcome you back again soon.
Sarah was extremely helpful throughout…
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK.
I would definitely recommend this company.
The lady in the bed department was also helpful. I can’t remember her name.
4 kwietnia 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your kind feedback — we’re delighted to hear about your experience.
It’s wonderful to know Sarah was able to support you throughout your furniture purchase, and we’re so pleased we could assist with storing your items until your return to the UK. We’ll be sure to pass on your lovely comments to her.
We’re also glad to hear you found our bed department helpful — your feedback means a great deal to the whole team.
Thank you for your recommendation, and we look forward to welcoming you back when you’re home.
Friendly and inviting staff
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whilst there on a special offer day. Delivery of items was not too long and arrived in perfect condition.
21 marca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful feedback — we’re delighted to hear about your experience.
It’s lovely to know you felt welcomed and valued during your visit, and that our team were able to provide helpful and knowledgeable advice. We’re also pleased you enjoyed the little extras on the day!
We’re so glad your delivery arrived smoothly and in perfect condition. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon.
Wonderful sofa and excellent and…
Wonderful sofa and excellent and friendly staff! A great asset for the town of Grimsby! We ordered the sofa at the Lincolnshire show and their stand was the best in show in my opinion!
29 sierpnia 2025
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re delighted to hear how pleased you are with your sofa and that our team made such a positive impression. It’s especially lovely to hear your kind words about our stand at the Lincolnshire Show — we’re so glad it stood out to you!
Your support and recommendation are greatly appreciated, and we look forward to welcoming you back again soon.
Lovely purchase
Great customer service! Lovely quality Sofa & Chair. We are very pleased with our purchase. Thank you Georgia & staff for all your help.
Very much appreciated.
28 marca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words — we’re so pleased to hear how happy you are with your sofa and chair.
It means a lot to know you had a great experience with our team, and we’ll be sure to pass on your lovely feedback. Your support is truly appreciated.
We hope you enjoy your new furniture for many years to come and look forward to welcoming you back again soon.
Stevensons Beds
Wonderful selection of beds and excellent friendly advice in choosing our bed without pressure.
Delivered early with wonderful staff who went over and above to help.
Excellent sales lady who served us and Manager. Thank you.
Bed is excellent quality and extremely satisfied, will use Stevensons again
3 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely feedback — we’re absolutely delighted to hear about your experience.
It’s wonderful to know you felt supported in choosing your bed without any pressure, and that both our in-store team and delivery staff made such a positive impression. We’ll be sure to pass on your kind words to the sales team and manager.
We’re so pleased you’re happy with the quality of your new bed, and we truly appreciate your support. We look forward to welcoming you back to Stevensons again in the future.
Great service
Helpful staff and good layout in store.best furniture shop in the area. Good choice and quality furniture
21 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words — we’re delighted to hear you enjoyed your visit.
It’s wonderful to know our team, store layout, and furniture selection made such a positive impression. We take great pride in offering quality pieces and a welcoming shopping experience.
We really appreciate your support and look forward to seeing you again soon.
Great female sales assistants
Great female sales assistants would be much better if the older male assistant doesn't try and take over and try and talk you out of what you want.
7 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you for your feedback — we’re really sorry to hear that your experience didn’t meet expectations.
We always aim to provide a helpful and respectful service, ensuring every customer feels listened to and supported in their choices. We’re sorry if this wasn’t reflected during your visit.
Your comments have been shared with the team, as they’re invaluable in helping us improve. We do hope we’ll have the opportunity to welcome you back and provide a much better experience.
The young man was very apologetic but…
The young man was very apologetic but he caught my white wall with the chairs and it has been permanently damaged
5 marca 2026
Odpowiedź od Stevensons Furniture
We’re really sorry to hear this happened, and we completely understand how upsetting it must be to see damage to your wall.
While accidents can occasionally happen during delivery, this is certainly not the experience we want for our customers. We’re glad to hear our team member was apologetic at the time, and we’d really like the opportunity to look into this further for you.
We’re sorry we didn’t have the opportunity to resolve this for you sooner, as we always welcome the chance to put things right directly with our customers.
We do hope this hasn’t affected your overall experience with us, both in-store service and efficiency.
We always like to resolve situations like this directly with our customers, so we’ll be in touch with you to see if we can help put things right.
Thank you for taking the time to share your feedback — it truly means a lot to us.
Extensive range of furniture and if you…
Extensive range of furniture and if you can’t find anything you want I feel sorry for you.
Staff are very helpful and willing to go the extra yard.
2 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you for such a fantastic review! We're really pleased to hear you enjoyed our wide range of furniture and found our team helpful and willing to go the extra mile. Your kind words mean a lot to us, and we truly appreciate your support. We hope to welcome you back to Stevensons again soon. 😊
Local company with excellent focused…
Local company with excellent focused customer service!
21 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you for your lovely review! We’re proud to be a local business and it’s wonderful to hear that our customer service stood out to you. Your support means a great deal to our team, and we look forward to welcoming you back to Stevensons again soon. 😊
Extremely friendly staff so patient and…
Extremely friendly staff so patient and an absolute knowledge of the products and range. Much Cheaper prices ithan others for the same product in the same town. Brilliant people
20 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you for such a wonderful review! We’re really pleased to hear that you found our team friendly, patient and knowledgeable about our range. It’s also great to know you felt our prices offered such good value. Your kind words mean a lot to us and to the whole team. We hope to welcome you back to Stevensons again soon. 😊
Wonderful quality furniture
Wonderful quality furniture. Delightful helpful staff. I’m recommending this shop to all my friends.
12 marca 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear you’re pleased with the quality of our furniture and that our team made your visit enjoyable. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience. We look forward to welcoming you back again soon.
The service very friendly staff nothing…
The service very friendly staff nothing was too much and the prices very competitive for good quality furniture ☺️
6 marca 2026
Odpowiedź od Stevensons Furniture
Thank you so much for your lovely review! We’re really pleased to hear that you found our team friendly and helpful, and that you’re happy with the quality and value of our furniture. It means a lot to us that you took the time to share your experience. We hope to welcome you back again soon! 😊
Good Old Fashioned Service
I recently purchased a new Suite and Dining table from Stevensons, 1st Class Service, David as always goes out of his way to help, all the staff are friendly and welcoming, the delivery drivers very friendly and helpful, all good old fashioned service with no pressure.
6 marca 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful review! We're delighted to hear you're pleased with your new suite and dining table. David and the whole team will be really pleased to know their help and service made such a positive impression. We're also glad to hear our delivery team looked after you too. Providing friendly, no-pressure, good old-fashioned service is exactly what we aim for, so your feedback means a lot. We hope you enjoy your new furniture and look forward to welcoming you back to Stevensons again soon. 😊
Item not dispatched after a week and no…
Item not dispatched after a week and no communication to explain… I have had to email to find out what’s happening with no response still!
21 lutego 2026
Odpowiedź od Stevensons Furniture
We're very sorry for the delay and lack of communication you experienced with your order. This is not the standard of service we aim to provide. As discussed, we have now arranged a full refund and apologise again for any inconvenience caused. Thank you for bringing this to our attention.
Just bought another sofa from…
Just bought another sofa from stevensons what a fantastic company always very helpful and never rush you customer service is second to none had it delivered this morning the 2 men who delivered it was good and friendly as always would highly recommend
25 lutego 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your continued support and for taking the time to leave such a lovely review. We're delighted to hear you're pleased with your new sofa and that you experienced the helpful, relaxed service we always aim to provide. It's also great to know our delivery team looked after you well. Your recommendation really means a lot to us, and we hope you enjoy your new sofa. We look forward to welcoming you back to Stevensons again in the future. 😊
Special service
Having spent multiple visits we choose two beds with headboards, Carolyn helped guide us with the style and colours of the headboards and the comfort of the beds.
When it came to the delivery the two guy's were first rate, our house is not a straightforward single flight of stairs so they struggled, they never complained and put everything in the right place, superb service.
11 lutego 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your wonderful review.
We’re delighted that Carolyn was able to guide you in choosing the perfect style, colour, and comfort for your beds — it’s always our goal to make these decisions as easy and enjoyable as possible.
It’s fantastic to hear that our delivery team went above and beyond, navigating the tricky stairs without complaint and ensuring everything was placed exactly where it needed to be. We’ll be sure to pass your kind words on to them.
Thank you again for sharing your experience — we look forward to welcoming you back to Stevensons in the future.
I cannot recommend Stevensons enough
I cannot recommend Stevensons enough, Josh explained everything we needed to know about the furniture we were interested in with no sales pressure, the furniture was very well priced and after receiving it we found it to be very well made, the furniture was assembled in our home by Stevensons staff and all packaging taken away, Fantastic service we will be shopping at Stevensons again soon.
17 lutego 2026
Opinia niezależna
Odpowiedź od Stevensons Furniture
Thank you so much for your incredibly kind review.
We’re delighted to hear that Josh was able to guide you through everything you needed to know in a relaxed, no-pressure way — we’ll be sure to pass your lovely comments on to him.
It’s fantastic to know you’re pleased with the quality and value of your furniture, and that the delivery and in-home assembly service met your expectations. Our team takes great pride in ensuring everything is set up perfectly and that all packaging is removed for a seamless experience.
We truly appreciate your recommendation and look forward to welcoming you back to Stevensons again soon.
It was easy to order and pay for
It was easy to order and pay for. Although UI have not received the parcel as yet.
5 lutego 2026
Odpowiedź od Stevensons Furniture
Thank you for your review.
We’re so pleased to hear that you found the ordering and payment process easy — that’s exactly what we aim for.
We are pleased to say it is on the way to you!
Thank you for choosing us, and we’ll make sure this is resolved promptly.
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