I want to leave an honest review. From the outset I wanted a price on a slab, this couldn't be done via the website, reaching them was difficult, so I gave up and just ordered tiles instead. These too... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Starel Stone T-bar handles are perfect and stylish, and were just what we were after. The customer service team, particularly Sophie, have been very helpful and efficient at answering all of our q... Zobacz więcej
Reakcja na opinię
I needed a particular tile I'd ordered delivering urgently and messaged late evening asking for an update, expecting a response the following morning. Not only did I get a response the same e... Zobacz więcej
Reakcja na opinię
After an enquiry I sent via the contact form I was pleased to have a rapid response from a team member which promptly dealt with the questions asked. The marble mosaic tiles in my kitchen look fanta... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Dane kontaktowe
7& 8 Standard Way, PO16 8XB, Fareham, Zjednoczone Królestwo
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Doskonała
913 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had a delivery from Ryan today
Had a delivery from Ryan today. He done a great job unloading. Can’t wait for my bathroom to be done 🙂
30 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Nicola,
Thank you so much for your lovely review!
We’re delighted to hear that Ryan did a great job with your delivery and unloading. We’ll be sure to pass your kind words on to him.
We hope you enjoy your new bathroom when it’s all finished.
Kind regards
Starel Team
Odpowiedź od Starel Stones
Hello Zara,
Thank you for your kind words.
We’re delighted to hear you received great service and enjoyed your experience. We’ll be sure to pass your lovely feedback on to Ryan. We really appreciate you taking the time to leave us a review.
Kind regards,
Starel Team
Really nicely delivered slab by Don
Really nicely delivered slab by Don
29 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Julio,
Thank you for your kind review.
We are glad to hear that Don was able to assist in achieving a smooth slab delivery process.
We'll be sure to pass on your lovely feedback to Don.
Kind regards
Starel Team
highly recommend
Marion was so helpful showing us around the gallery. The slab selection they have is beautiful. Highly recommend!
27 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Yekta,
Thank you so much for your lovely review.
We’re delighted to hear that Marion was so helpful and made your visit to the Slab Gallery a great experience.
We’re thrilled you enjoyed exploring our beautiful slab selection, and we really appreciate your recommendation.
We look forward to welcoming you back again soon.
Kind regards,
Starel Team
Nice delivery on time
Nice delivery on time. Very helpful driver named Don
28 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Adem,
Thank you for your kind review.
We are glad to hear your delivery arrived on time and that Don was so helpful.
We’ll be sure to pass your kind feedback on to him.
We really appreciate you taking the time to share your experience.
Kind regards,
Starel Team
I’m very happy with my experience at…
I’m very happy with my experience at Starel Stones, especially with the help I received from Margarita when purchasing Mosaic Marbles. She was very helpful accommodating our specific request. Excellent customer service — thank you, Margarita!
26 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Pari,
Thank you for your great review.
We’re delighted to hear that you had such a positive experience with Starel Stones and that Margarita was able to assist you with your specific request. We’ll be sure to share your kind words with her.
Thank you for choosing Starel Stones, and we hope to work with you in the future.
Kind Regards
Starel Team
Don is a very nice guy
Don is a very nice guy, nice and quick delivery
24 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Diogo,
Thank you for your great review.
We are glad that Don was able to assist you with your products.
Our aim is to always provide the best support and assistance to achieve as positive and seamless an experience to all our Customers.
We look forward to working with you in the future.
Kind Regards
Starel Team
Great selection of beautiful marble…
Great selection of beautiful marble tiles and a very friendly customer service team. A special thank you to Julia for providing such a high standard of service and for being so helpful throughout. Highly recommended!
23 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello,
Thank you for your great review.
We are glad to hear that Julia and the rest of the Customer Service Team were able to assist you in your tile selection process.
Our Team is focused on providing a positive and seamless experience to all our customers.
Kind Regards
Starel Team
Amazing customer support
Amazing customer support. I visited the Fareham warehouse and the team were lovely and advised on products for my bathroom. I will be placing a full order very soon.
21 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Rose,
We are glad to hear that your interaction with our Customer Services Team in Fareham was positive in all aspects.
We take great pride in the Teams' experience and know-how.
We look forward to working with you in the future.
Kind Regards
Starel Team
Still no response via email or phone to…
Still no response via email or phone to my return request.
Further to your response below. I havent at any time changed my position, as I explained in my email. But you dont reply to customer emails, only trustpilot reviews.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Laura,
We take customer feedback seriously, however, we cannot accept allegations made in this review.
We have responded to your correspondence and have reviewed your concerns with our Management and IT team. We have confirmed that there has been no change to the quantity information for the product you purchased, and we have yet to receive any evidence showing that our website stated five boxes we required for the Leaf Mosaic.
Your original concern was that you had purchased more tiles than required. After we explained our Terms and Conditions regarding partial refunds, you subsequently changed your position to allege that this was due to an error on our website. We have found no evidence to support this.
We remain available to deal with genuine queries directly, but we do not consider repeated reviews regarding the same matter to be an appropriate way to resolve a customer query.
Kind Regards
Starel Team
No response via phone or email when you…
No response via phone or email when you have a problem. I will be going in to store to try and resolve the issues with my order as they dont want to know once you have paid! Do not use this company!
12 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello,
We take customer feedback very seriously and remain available to deal with queries and issues directly and appropriately.
Kind Regards
Starel Team
Shocking customer service
Shocking customer service, emailed several times with no reply for months now about returns, finally get a reply and now stating it’s out of the returns window when they were the ones not replying. Now won’t answer my emails again. Will have to look to take legal action to reclaim my money.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Stephen,
Starel Team takes all customer feedback very seriously, with the onus on appropriate resolution of order-related issues.
We have requested further information regarding your order and all subsequent order related correspondence and look forward to an appropriate resolution.
Kind regards
Starel Team
A brilliant tile supplier
Very happy with Starel Stones! Great products and helpful staff. Really pleased with the tiles we have from them and cheaper than alternative suppliers.
18 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Emma,
Thank you for your kind review.
We take great pride in our products and are glad that our staff were very helpful and were able to assist you in your purchase.
We look forward to working with you in the future and hope that you continue to enjoy our products.
Kind Regards
Starel Team
Odpowiedź od Starel Stones
Hello Faith,
Thank you for your kind review.
We are glad that Ryan was able to assist you.
We take great pride in the professionalism and experience of our staff and are glad that your experience with the Starel Stones Team was a very positive one.
Kind Regards
Starel Team
Very good delivery with Don
Very good delivery with Don. Amazing. Will recommend
18 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Salah,
Thank you for your kind review.
We are glad that Don was able to professionally and competently assist you in the delivery of your product.
Our Starel Team takes great pride in its professionalism and experience to give our customers the best possible experience when dealing with Starel Stones.
We hope you continue to enjoy your product and look forward to working with you in the future.
Kind Regards
Starel Team
The most beautiful marble stone
The most beautiful marble stone, thank you so much for providing exactly what we’ve been looking for!!!
2 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Imogen,
Thank you for your fantastic review.
The Starel Team prides itself in the wide array of marbles it sources and we are happy that you found your perfect stone with us.
Kind Regards
Starel Team
Starel have provided information and…
Starel have provided information and details quickly and
responded to my requests for further details by return.
I would recommend this source for slab materials for range of products and quality of service.
10 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Philip,
Thank you for your kind review.
Our Starel Team is glad to hear that their professionalism assisted you in sourcing the slabs and products you were looking for.
We look forward to working with you in the future.
Kind Regards
Starel Team
Alex was wonderful when we had to…
Alex was wonderful when we had to switch one part of our order and helped us find the perfect match for our previous order in March .So that now we be able to carry on our remodeling of our future home. Thanks a million for her help and kindness. We really appreciated her welcoming and her professionalism ! Thanks ++++
17 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Marie-Alix,
Thank you for your fantastic review.
We are extremely happy to hear that Alex was able to assist you in the smooth continuation of your home remodeling project.
We take great pride in our Starel Teams' professionalism and are glad that you have also shared in that positive experience.
We wish you luck and the successful completion of your home remodel project.
Kind Regards
Starel Team
Alex was extremely helpful in changing…
Alex was extremely helpful in changing my order. Thank you!
17 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello D. Fabian,
Thank you for you great review.
We are glad to hear that Alex was able to assist you in amending your order.
We are proud of our Starel Teams' professionalism and hope that our Team, especially Alex, left a positive impression of your whole experience with us.
Kind Regards
Starel Team
Great customer service and a beautiful…
Great customer service and a beautiful product - I wanted to amend my order and they were super responsive and helpful.
11 września 2026
Opinia niezależna
Odpowiedź od Starel Stones
Hello Imogen,
Thank you for your kind review and we are glad that we could assist you in resolving your order query.
We look forward to to working with you on further projects.
Kind regards,
Starel Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.