I was very happy with the quality of the bathroom and kitchen items purchased from Lusso in 2024. When an issue arose in relation to the tap and sink waste, I received an immediate response from Abi... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Communication throughout my dealing with lusso were great going over and above what was asked of them Delivery was on time( the driver was so helpful and even placed my delivery on my driveway )... Zobacz więcej
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I am very happy with the customer service received from Rachael. I missed my delivery on Friday and requested a new Local pickup point delivery for Monday but the delivery company only delivered one... Zobacz więcej
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Jordan Peacock has been a great help. Unfortunately the basin for our vanity unit arrived broken. He was very understanding and managed to source a replacement quickly, even throwing in two handles/k... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Lusso is a leading lifestyle brand providing luxury bathrooms, furniture, homewares, fixtures and fittings to beautiful homes and aspirational hotels across the world. Since the company was founded in North East England in 2014, it’s gained international acclaim, and become synonymous with exceptional quality, flawless craftsmanship, and our signature style of modern elegance.
Dane kontaktowe
Lusso House, Princeton Drive , TS17 6AJ, Stockton-on-Tees, Zjednoczone Królestwo
- help@lusso.com
- lussostone.com
4,7
Doskonała
4 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Lusso provide quality products
Lusso provide quality products. Jordan Peacock has been especially helpful today.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good Morning,
Thank you for leaving feedback for us.
It's lovely to hear that Jordan has been able to help you so efficiently today.
Helpful, friendly customer service is something we aim for at Lusso so it's great that this has come through with your experience.
If we can help with anything further, please don't hesitate to reach out.
Kind Regards,
Alison
Customer Service Team Leader
Excellent company with high quality customer service.
Excellent company with high quality products and customer service. Had an issue with a shower waste cover and Taylor in customer services was excellent….friendly, understanding, professional and very efficient. Arranged for a new replacement cover within 24 hours.
Mr Holliday
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good Morning,
Thank you so much for taking the time to leave a lovely review.
To hear such lovely feedback for Taylor is amazing and I'll be sure to let her know.
To help quickly in these situations is something we understand is very important.
Please don't hesitate to reach out should you need any further assistance.
Kind Regards,
Alison
Customer Service Team Leader
Ordered with Lusso and our bathroom has…
Ordered with Lusso and our bathroom has since been completed, had an issue with a radiator contacted customer services and had a response from Alison very helpful and responsive problem has been resolved. Would definitely recommend 🌟
15 kwietnia 2026
Opinia niezależna
I am very happy with the customer service.
I am very happy with the customer service received from Rachael. I missed my delivery on Friday and requested a new
Local pickup point delivery for Monday but the delivery company only delivered one item and returned the bigger item to LUSSO. That was really frustrating for me but that was on the delivery company NOT LUSSO. I called LUSSO and Racheal sorted it out within minutes. Thank you and I will definitely recommend LUSSO and buy more item as my house is in the process of being renovated.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good afternoon, Sarah,
Thank you for taking the time to share your experience
It's so lovely to hear that Racheal from our customer service team has been able to assist you in the issue you have faced with the delivery company. Il be sure to pass your feedback to her too!
We wil be happy to assist you more in any future projects so please don't hesitate to reach out again.
Thank you for choosing Lusso!
Kind Regards
Alison
Customer Service Team Leader
Prompt and professional customer service
I was very happy with the quality of the bathroom and kitchen items purchased from Lusso in 2024. When an issue arose in relation to the tap and sink waste, I received an immediate response from Abi in customer service. Within 24 hours a replacement tap lever and waste for the sink was sent out by courier at no charge. Abi’s response was helpful and informative.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Janet,
Thank you for leaving a review. I am pleased to hear that your issue was swiftly resolved and you found Abi's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Louise was absolutely brilliant and…
Louise was absolutely brilliant and incredibly helpful.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Steve,
Thank you for leaving a review. I am pleased to hear you found Louise's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Great customer service
Jacob was great at helping organise a return for us. I was struggling with uploading photos as part of the process and he helped on our behalf. Thank you so much.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Stuart,
Thank you for leaving a review. I am pleased to hear you found Jacob's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Never fail to impress with customer service
As always, Lusso never fails in the customer service department. Friendly, helpful and always there to resolve the issue, I cannot thank Jacob Corner and the Lusso team enough. Well recommended and always there to support after sales. Lusso is a company with my full admiration for how much they value their customers. Never hesitate to recommend them and will be a loyal customer to them moving forward.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Darren,
Thank you for leaving a review. I am pleased to hear you found Jacob's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Très satisfaits des produits et de la…
Très satisfaits des produits et de la communication avec le service client. Après un an d'utilisation tout est toujours en parfait état.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Cher Marine,
Merci d'avoir laissé un avis. Nous sommes ravis d'apprendre que vous avez trouvé notre service client excellent.
N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.
Cordialement,
James - Responsable du service client
Lusso
Lusso, delivered a cupboard which doesn't appear to be better quality than cupboards half the cost. They also delivered one of my item to the wrong address, despite me ordering multiple items off them using my address. I will not be buying any more items off them!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good Afternoon Darren,
I’m very sorry that you felt the need to leave a review, and I’d like to take a moment to clarify our discussions so far.
I have been unable to find any previous correspondence regarding an issue with a product you’ve received from us. If you are unhappy with any item, we would always encourage you to contact us directly so we can look into this for you. If we’re not made aware of a problem, we’re unable to resolve it. We are a fair and flexible company and always aim to assist with matters such as this.
We want you, and all of our customers, to be fully satisfied with the products you receive.
In relation to the incorrect address, your previous order was placed over the phone with a member of our sales team, who manually entered the address provided. However, the order with the incorrect address was placed online, where the billing and delivery details are entered by the customer. Unfortunately, we do not have control over the information input for orders placed directly through the website.
Once again, I’m sorry that you’ve not been satisfied with your experience so far. I have already contacted you directly to offer a reasonable resolution regarding the delivery issue.
I look forward to your response via email.
Kind Regards
Alison
Customer Service Team Leader
Great customer service.
Jacob dealt with our issue quickly and efficiently. Once again Lusso has been fantastic at delivering a great customer service. Thank you.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good Afternoon,
Many thanks for taking the time to leave a review.
It's great to hear that Jacob has been able to assist you so quickly and has been so helpful. Il be sure to pass this over to him.
Thank you for choosing Lusso. We look forward to helping you in the future.
Kind Regards,
Alison,
Customer Service Team Leader
Be careful of misleading stock images
I was very disappointed to find that what was delivered was very different from the advertised photos on the site and even the samples they sent. I wrote in about this but was told I had to pay for the return because it was an issue with my expectations. I have photos of this to corroborate my complaint and have uploaded it on my mumsnet review under the thread: Bathroom refurb Lusso Stone
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Eliseus,
Thank you for leaving a review. I have located your order details and will contact you directly to look to resolve this issue.
Kind Regards
James - Customer Service Team Leader
Communication throughout my dealing…
Communication throughout my dealing with lusso were great going over and above what was asked of them
Delivery was on time( the driver was so helpful and even placed my delivery on my driveway ) and packaging was so professional
Quality of my tiles were amazing
Thanks to all the team
19 marca 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good afternoon, Kevin,
Thank you so much for taking the time to leave a lovley review.
It's lovely to hear that your experience with the Lusso team has been so positive and that you love the products received too! This is exactly what we aim for, so thank you for this feedback.
Please don't hesitate to reach out again should you need any further assistance
Kind Regards,
Alison
Customer Service Team Leader
Great customer support from Jacob
I had a faulty sink and was helped by Jacob Corner from lusso who was extremely helpful and supportive providing excellent customer service.. thank you Jacob
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Cathryn,
Thank you for leaving a review. I am pleased to hear that your issue was swiftly resolved and you found Jacob's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Sink plug changed
Jacob (Corner) was super helpful and so easy to deal with. He was very kind and changed 3 of my sink plugs as the underneath had gone horrible and cleaning them seemed to do nothing so without hesistation he sent 3 new ones out. Will 100% recommend.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Mel,
Thank you for leaving a review. I am pleased to hear that your issue was swiftly resolved and you found Jacob's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Prompt & helpful response + satisfactory outcome
Abi provided all the information I requested relating to the spare parts needed for my tap, which came promptly - she sorted out my problem and came back to me with a very satisfactory solution. Cannot fault the customer service received.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Tony,
Thank you for leaving a review. I am pleased to hear that your issue was swiftly resolved and you found Abi's customer service to be excellent.
Please do not hesitate to contact us should you need anything further.
Kind Regards,
James - Customer Service Team Leader
Great product and customer service
Great product and customer service
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good afternoon, Laure,
Thank you for taking the time to leave feedback. We really do appricate this.
It's lovely to hear that you like our products as much as our customer service. This is something we take great pride in.
Please don't hesitate to reach out if we can help any further.
Kind Regards,
Alison
Customer Service Team Leader
Friendly & Professional
Friendly, professional and uplifting. Total attention to detail. Very positive experience. .THANK YOU
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Dear Lewis,
Thank you so much for your kind words.
We’re delighted to hear that you had such a positive experience and that our attention to detail made a difference. It truly means a lot to us that you took the time to share your feedback. We look forward to welcoming you again soon.
Kind Regards,
Alison
Customer Service Team Leader
Great Customer Service – Issue Resolved
We previously experienced an issue with our Lusso boiling tap after a few months of use. However, I’m pleased to say that the Lusso team handled the situation professionally and resolved the problem.
They took responsibility, provided a solution, and compensated us for the inconvenience. This level of after-sales support really made a difference and restored our confidence in the brand.
Thank you to the Lusso team for addressing the issue and turning this into a positive experience. Much appreciated.
17 marca 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good Afternoon,
Many thanks for taking the time to leave feedback.
It's lovely to hear that the team have been able to assist and support you when something went wrong - providing great after-sales is something we take pride in so it's lovely to hear this has come across with your experience at Lusso.
We do hope everything is back working and if you need any further assistance, please don't hesitate to reach out again.
Kind Regards
Alison
Customer Service Team Leader
Very good service
Very good service, very quick email
Reply’s !
Thanks
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Lusso Stone
Good afternoon, Jack,
Thank you for taking the time to leave a review for us.
It's great to hear that you query has been responded to quickly - we do hope it has been helpful.
Please don't hesitate to reach out again should you need any further assistance
Kidn Regards
Alison
Customer Service Team Leader
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