I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Zobacz więcej
Reakcja na opinię
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Zobacz więcej
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Source for Business
Napisane przez firmę
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Dane kontaktowe
PO Box 9136, BH11 0GF, Bournemouth, Zjednoczone Królestwo
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Doskonała
2 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
PLEASE READ BE AWARE CHOOSE YOUR SUPPLIERS WISELY
This company for months has breached its own internal procedures on complaints handling and compensation, they have breached human rights and made illegal disconnections and like to operate outside of the law and hide behind a fictitious po box address this company is to be avoided at all costs they're refusal to also do fictisous checks and fictisous billing and there ordasity to blame the water boards for there own errors.
NO REGARD FOR THE LAW
NO REGARD FOR HUMAN RIGHTS
NO REGARD FOR OUR PROCEDURES
VERY VERY LONG RESPONSE TIMES
FICTISOUS LEGAL DEPARTMENT
AT ALL COSTS TRYING TO HOPE THIS WILL GO AWAY
REFUSING TO PAY UP FOR BREACHES OF HUMAN RIGHTS AND ILLEGAL DISCONNECTIONS.
AVOID THIS COMPANY AT ALL COSTS
PLEASE FEEL FREE TO LIKE AND SHARE THIS REVIEW OF THE TRUE SOURCE FOR BUSINESS WATER WHOLESALER.
24 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for taking the time to leave a review, we are very sorry to hear that you are disappointed by the service you have received.
Please be assured, a member of our team are investigating this matter this as a priority and will be in contact at the earliest possibility.
Kind regards,
The Source for Business Team
Super quick and easy to deal with…
Super quick and easy to deal with highly reccomended
23 października 2025
Opinia niezależna
Odpowiedź od Source for Business
What more could we ask for! Thank you so much for the recommendation, we really do appreciate it!
Kind regards,
The Source for Business Team
Odpowiedź od Source for Business
Thank you so much for sharing this review - we love hearing how our staff are delivering on great customer service.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Answered phone quicker than most…
Answered phone quicker than most businesses. Dealt with request quickly and professionally
21 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your feedback - we’re really pleased to hear we could get to your call quickly and sort everything out without any fuss. We know how rare that can be these days, so it’s great to know we’re hitting the mark!
Kind regards,
The Source for Business Team
Query answered completely
Gustaaf Bruin was very helpful, polite, and knowledgeable. He was able to provide all the information I needed and was very quick to follow up sending me the form and extra paperwork I needed to complete.
20 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your kind words! We’re so pleased Gustaaf was able to provide everything you needed so clearly and efficiently - we’ll be sure to share your feedback with him.
Kind regards,
The Source for Business Team
The call back system worked really well…
The call back system worked really well and saved me time. Sam was friendly, helpful and quick at dealing with my multiple issues!
Thanks you
20 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thanks for your lovely feedback! We’re so glad the call-back system saved you time - that’s exactly what it’s there for.
Great to hear Sam could get everything sorted quickly and with a friendly touch!
Kind regards,
The Source for Business Team
The call back system worked well and…
The call back system worked well and Zoe the customer service advisor was able to quickly resolve my query.
20 października 2025
Opinia niezależna
Odpowiedź od Source for Business
We know how frustrating it can be when there's a queue so we're really pleased to know our call back service is working as expected and that Zoe was able to resolve everything for you today.
Thanks so much for the review!
Kind regards,
The Source for Business Team
Odpowiedź od Source for Business
Thanks so much for taking the time to share your feedback, we really do appreciate each and every one!
Kind regards,
The Source for Business Team
Helpful
So clear, considerate and helpful. Daniels was very pleasant.
17 października 2025
Opinia niezależna
Odpowiedź od Source for Business
We couldn't agree more! Daniels is one of our best and we're so pleased to know he's been able to help.
If there's anything else we can do, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Sam Booth was so helpful on the phone…
Sam Booth was so helpful on the phone and resolved the situation in a calm and friendly manner.
15 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thanks for your review - Sam is definitely one of our best and we're really pleased she's been able to resolve everything for you today!
Kind regards,
The Source for Business Team
I receved all the help that I need in…
I receved all the help that I need in very a professionaal and friendly way.
Thank you Margherita for everything you done for me today
15 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thanks so much for your review, it's great to hear Margherita was able to help and we'll make sure we pass your comments on to her manager!
Kind regards,
The Source for Business Team
Quick and efficient
Quickly and efficiently dealt with my change in billing requirements.
14 października 2025
Opinia niezależna
Odpowiedź od Source for Business
This is great to hear, thanks so much for sharing your review!
Kind regards,
The Source for Business Team
I rang customer services today and…
I rang customer services today and spoke with a gentleman called Kevin who was so helpful and friendly and closing my account was so easy and quick .
well done .
14 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your lovely feedback! We’re glad Kevin made the process of closing your account quick and easy. Sorry to see you go - but we’re really pleased we could help make things simple on your way out.
Kind regards,
The Source for Business Team
I spoke with a very helpful lady who…
I spoke with a very helpful lady who resolved my issue and she stayed on the phone until an emailed invoice and statement that I requested were delivered into my email inbox.
13 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for taking the time to share your feedback! We’re so pleased our advisor made sure everything reached you before ending the call - that’s the kind of thorough service we aim for every time!
Kind regards,
The Source for Business Team
Excellent service today
Excellent service today. Helen was very helpful. Thank yloh
10 października 2025
Opinia niezależna
Odpowiedź od Source for Business
That's great to hear - thanks so much for sharing your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
Muhammed was clear and efficient with…
Muhammed was clear and efficient with the information I required. Friendly service, thank you.
10 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your feedback! We’re so pleased Muhammad was able to provide clear, efficient, and friendly support - exactly the standard we aim for every time.
Kind regards,
The Source for Business Team
The best person I ever spoke she was…
The best person I ever spoke she was amazing woman .
Margarita Jadevic
5 stars 💯
8 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for sharing your experience! We’re thrilled to hear Margarita made such a positive impression - we think she’s pretty amazing too!
Kind regards,
The Source for Business Team
Thank you Samantha
I had a fantastic experience with Source for Business thanks to Samantha, who was incredibly helpful and professional. She resolved my issue quickly and efficiently, and made the call easy and stress-free. Thank again.
9 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your kind words! We’re so pleased Samantha was able to make everything straightforward and stress-free - she’s a real asset to the team.
Kind regards,
The Source for Business Team!
Kevin Needham was very helpful
Kevin Needham was very helpful and polite, he understood the issue that concerned me, sorted it out swiftly with no fuss and rectified my bill to the correct payment.
3 października 2025
Opinia niezależna
Odpowiedź od Source for Business
Thank you for your feedback - we’re pleased Kevin was able to get everything sorted quickly and without any hassle. Great to hear your billing issue was resolved smoothly!
Kind regards,
The Source for Business Team
Absolutely amazing customer service
Absolutely amazing customer service. The best I’ve ever experienced. Thank you Kevin.
3 października 2025
Opinia niezależna
Odpowiedź od Source for Business
This is brilliant to hear - thanks so much for sharing your feedback, we're really pleased Kevin was able to help!
Kind regards,
The Source for Business Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.