Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Zobacz więcej
Reakcja na opinię
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very... Zobacz więcej
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... Zobacz więcej
Reakcja na opinię
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... Zobacz więcej
Reakcja na opinię
Napisane przez firmę
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
PO Box 9136, BH11 0GF, Bournemouth, Zjednoczone Królestwo
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I received a call back from Alex Csekme who was extremely helpful. I requested a copy statement and a refund, I received the statement within minutes and also notification that a refund had been requested. I was very impressed with how Alex handled my query
he was polite and efficient.

Odpowiedź od Source for Business
We were having problems trying to find who supplied the water to our commercial property and were being passed from pillar to post. However, once we spoke to Kevin at Source for Business, he was able to resolve our problems very efficiently and without fuss in a very friendly and helpful manner. He is a great asset to Source4b. Thank you.

Odpowiedź od Source for Business
call answered immediately
Alex was polite, helpful and reassuring and resolved the query quickly and also sent through amended bill for information which was very efficient too.

Odpowiedź od Source for Business
Spoke to Daniels Veldre and he was really helpful and friendly in sorting out my query. He was very polite made my life easy.

Odpowiedź od Source for Business
Missing invoice:
I was missing a copy, customer service advisor Heather, was straight on the case, and within 5 minutes i had the copy. Great customer service, friendly and efficient :0)

Odpowiedź od Source for Business
The waiting time was not too long, and the customer service gentleman was very good, very efficient and very helpful. I was closing a business account, and needed to let them know re the meter reading and date etc, so he was very knowledgable and all was completed within 5 or 5 minutes. So thank you very much. God Bless.

Odpowiedź od Source for Business
Efficient process and I am much relieved to have received some help with the bill after the water leak. thank you

Odpowiedź od Source for Business
Daniels was very helpful. Love the call back service.

Odpowiedź od Source for Business
The lady on the phone really listened to my concerns and was incredibly helpful at resolving the issue, which I really appreciated.

Odpowiedź od Source for Business
spoke to Heather exceptional customer service, thank you a refreshing change for a utility company
Thank you Heather

Odpowiedź od Source for Business
Kevin was extremely helpful, he could see the problem explained it to me and then said he can help and told me how he was sorting the problem. great explanation no jargon and made the process swift and understandable

Odpowiedź od Source for Business

Odpowiedź od Source for Business
pleasant, very helpful and all issues dealt with perfectly

Odpowiedź od Source for Business
Kevin was extremely helpful and made the process of changing tenant for my property very simple.
If only all utility companies were like this.
Many thanks
Paul

Odpowiedź od Source for Business
Extremely helpful customer service from Kevin N. Thank you for your help and assistance!

Odpowiedź od Source for Business
My call was answered quickly (no wait time), it was dealt with by a very helpful man, Kevin, who went over and above what I asked for. It was great to be put through to a person, rather than a bot, and Kevin could not have been more helpful and professional

Odpowiedź od Source for Business
Friendly, helpful customer service, my query was resolved straight away, made a refreshing change from dealing with a lot of other companies customer service.

Odpowiedź od Source for Business
I was able to call and speak to someone straight away, rather than a robot or automated service, like most other companies.
Muhammad Amin at Source for Business, was so helpful and dealt with my query professionally and efficiently.

Odpowiedź od Source for Business
Had the run around with working out supplier of a property just bought. Wish I had called source for business first as they found info immediately. Definetly transferring supply to them as excellent service

Odpowiedź od Source for Business
This company for months has breached its own internal procedures on complaints handling and compensation, they have breached human rights and made illegal disconnections and like to operate outside of the law and hide behind a fictitious po box address this company is to be avoided at all costs they're refusal to also do fictisous checks and fictisous billing and there ordasity to blame the water boards for there own errors.
NO REGARD FOR THE LAW
NO REGARD FOR HUMAN RIGHTS
NO REGARD FOR OUR PROCEDURES
VERY VERY LONG RESPONSE TIMES
FICTISOUS LEGAL DEPARTMENT
AT ALL COSTS TRYING TO HOPE THIS WILL GO AWAY
REFUSING TO PAY UP FOR BREACHES OF HUMAN RIGHTS AND ILLEGAL DISCONNECTIONS.
AVOID THIS COMPANY AT ALL COSTS
PLEASE FEEL FREE TO LIKE AND SHARE THIS REVIEW OF THE TRUE SOURCE FOR BUSINESS WATER WHOLESALER.

Odpowiedź od Source for Business
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.