Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Zobacz więcej
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Zobacz więcej
Reakcja na opinię
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Dane kontaktowe
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
Dobra
347 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very very bad since 45 days I didn’t…
Very very bad since 45 days I didn’t receive my cigars
They are not helpful they suggest me to call the customs !
20 kwietnia 2022
Odpowiedź od SoloCigars
Hi Mr. Fety,
Thank you for sharing your experience with us.
Our customers are our main priority. According to my system, we reshipped your cigars since they were caught by French customs.
For better assistance, you may email us at any time at info@solocigars.com or call +1 (305) 602-3460.
Regards,
Carolina arcoa
The Customer Service Team
Great cigars
7 kwietnia 2022
Extremely pleased with professional and friendly team.
Extremely pleased with the professionalism and promptness of the staff. All updates are received and accessible online. Have spoken to my assigned Account Manager, Miss Isnela who is helpful and very clear in communication.
27 stycznia 2022
Oksana was very helpful
10 stycznia 2022
Box of 10 Behike 54 cigars were so dry…
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately, this time the investment did not pan out. Keep in mind the day they arrive I put them in the humidor. All past orders were great. It's clear these sticks were dry prior to Solo shipping. I will be cautious with future orders ensuring your investment isn't at risk.
Thanks, Mr. Willis--Mendon MA
10 stycznia 2022
Odpowiedź od SoloCigars
Hi Mr. Willis,
Thank you for taking the time to leave a review.
We do apologize for the inconvenience you have faced. We have policies to provide solutions to any type of situations our customers may face and we would be more than glad to assist you in this matter.
For better assistance, please email us at info@solocigars.com or call +1 (305) 602-3460.
We are always at your service.
Kind Regards,
Carolina Arcoa
The Customer Service Team
good service
5 stycznia 2022
Punch Punch box of 25 delivered on time…
Punch Punch box of 25 delivered on time as expected.
Absolutely perfect box of cigars delivered with out blemishes or any damage.
A joy to smoke.
17 grudnia 2021
The delivery was late and to the wrong…
The delivery was late and to the wrong address; it was signed for by the postal employee and dropped on the porch of a vacant house three houses south of my address, even though the address on the box was correct. The smokes were dry and not up to standards that I am used to ordering through another site. I doubt that I will purchase through you guys again
14 grudnia 2021
Odpowiedź od SoloCigars
Greetings Mr. Callahan
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
In response to your inquiry, our responsibility is to ship the cigars to the destination country and deliver them to the appropriate post office. After this process, they are in the ones in charge of completing the dispatch process, to the final destination or location of the client.
Regarding their dissatisfaction with cigars, we always offer the customer the option of keeping the cigars in a humidor for 14 days with a humidity of 70%. We would have loved to guide you through this process.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
Simply the Best !!!
Will be doing business with again. Customer service is the best, they call you to inform you that your cigars have shipped !!
10 grudnia 2021
the service is excellent
the service is excellent, the cigars arrive within two weeks, and the quality is great
thank you
1 grudnia 2021
Delivery was beyond my expectations
Delivery was beyond my expectations, and received my cigars in excellent time without problems.
30 listopada 2021
Solocigar is my favorite website to go to
Solocigar is my favorite website to go to for Cuban cigars, great selections, fast delivery, good quality.
Some times I receive my cigar from Hungary or Switzerland.
10 listopada 2021
Excellent customer service.
1 listopada 2021
The cigars ere fresh and on time!
25 października 2021
Selling Fake Cuban
Selling Fake Cuban
Selling Fake Cuban Cigar. I got scam. Try google this website or search on reddit. Lots of people got cheated. Such a douche company. They also have another website is almost the same call Rocket Cigar. Please think twice if you are buying from these two website.
22 października 2021
Opinia niezależna
Odpowiedź od SoloCigars
Greetings Dear customer
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We are sorry to hear that we have not met your expectations. We are a company with more than 7 years in the Habano Industry. To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that you go through this process to confirm the authenticity of your product upon receipt.
We would have loved to guide you through this process and provide you with a solution.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Good value for money and excellent…
Good value for money and excellent tracking information...
19 października 2021
Excelents tabacs
18 października 2021
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