Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Zobacz więcej
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Zobacz więcej
Reakcja na opinię
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Dane kontaktowe
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
Dobra
347 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good prices and quick shipping
19 lipca 2022
I used to like the service but lots of…
I used to like the service but lots of hiccups lately. My last order was cancelled with the mention that I did it . Then after request I had a message saying that you cannot deliver to France anymore? This should be treated when the order is taken . Is it available, Is it deliverable.
11 lipca 2022
Odpowiedź od SoloCigars
Dear Mr. Clement
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, verifying in our records your last order placed on 06/28/2022 was canceled because at that moment we were having some inconveniences shipping to France, due to french customs.
We do care about our customers, which is the reason your order was canceled and the payment was reversed.
Right now, we have already resolved this situation for the benefit of our customers.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Sent cigars very quickly and in…
Sent cigars very quickly and in excellent condition.
Very satisfied customer.
6 lipca 2022
Odpowiedź od SoloCigars
Dear Mr. Meguerditchian
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend customers perform this process to confirm the product's authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
We would have loved to guide you during this process, but we have never received a notification from you.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Return Customer
I ordered from Solo as my long time cigar provider (Cuban Lou’s) is unable to maintain stock due to supply chain issues. Solo delivered within10 days! I’m ready to reorder a box of Montecristo #4’s.
24 czerwca 2022
Excellent selection of cigars.
Excellent selection of cigars at various price points. I have purchased cigars from SoloCigars for several years, and have never had a problem.
Donald Raider
23 czerwca 2022
Never received my order due to your…
Never received my order due to your problems with customs and shipping to France! And the fact that that if I had not written numerous mails to you this never would have been revealed nor taken care of ending with my being reimbursed after a long months wait!
15 czerwca 2022
Odpowiedź od SoloCigars
Greetings Mr. Schreiber
I hope you're having a great day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
In response to his concern about order SC57103, we as a company have a high rate of successful shipments, but each country has different customs policies that we have no control over.
For this reason, we offered the customer the option to request a reshipment and choose a refund, in which you requested the return of your money.
We sincerely hope to welcome you on a future occasion and provide you with the exceptional quality and service that characterize our company.
Isnela Solis
Customer Service Team
Great product and delivery
Made orders back to back on my favorite products and received both within 2 weeks in great condition. All were sealed and had humipacks.
15 czerwca 2022
תראה את תשובתך אתם לא מקצועים
24 maja 2022
Odpowiedź od SoloCigars
Greetings Mr. Wienstien
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, we would appreciate it if you will be more specific regarding this matter. We verified our records and order #SC57051 was successfully delivered.
If you have another concern, feel free to send us an email or give us a phone call to explain the situation.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
For the first time after 3 years been a…
For the first time after 3 years been a client I still have not received my cigars. We have now exceeded the 50 days.
I hope next time will do better.
Thanks
23 maja 2022
Odpowiedź od SoloCigars
Greetings Mr. Tsakalos
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
Regarding your concern regarding your order #SC56983 and we already provided you instructions in to release the cigars, which are already in your country.
We are a company with policies and procedures already established, but you must follow our instructions to solve this matter.
However, remember we have guarantee policies to support our customers and make them feel better with their purchases.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Excellent service and communications.
16 maja 2022
Every cigar I have purchased from Solo…
Every cigar I have purchased from Solo has been absolutely great! I love them.
11 maja 2022
I have ordered product several times
I have ordered product several times, the product is as advertised and is timely processed.
I plan to continue ordering form Solo, first class outfit all the way.
26 kwietnia 2022
Great company
Great company. Very surprised as to how fast my order arrived. Was able to track it . Second time using this company and I would highly recommend it .
21 kwietnia 2022
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