I am really enjoying my Soda Stream and the ability to easily control the level of carbonation in my water. I recently used their cylinder exchange program and needed to contact the company with a que... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I reached out regarding an unexpected charge related to a cylinder return, and the experience with SodaStream's support team exceeded my expectations. Nicole handled my case promptly, issued a full... Zobacz więcej
Customer service is top notch with this company. I've had my SodaStream for several years now, and the few times there was some hiccup, I was able to get ahold of customer service quickly, and the... Zobacz więcej
SodaStream Customer Support was very efficient and courteous. They replied to my request in less than 24 hours, which is very impressive, considering it was the weekend. The issue was quickly resolved... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Dane kontaktowe
7015001, Stany Zjednoczone
- sodastream.com
Odpowiada na 20% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service!
Customer Service was awesome!
Customer Service ‘Nola’ was quick, efficient and she was very nice and helpful!
Customer service is always quick and…
Customer service is always quick and helpful.
Perfect
Great products, had one ordering issue on the website, customer service was quick and fixed the problem!
Prompt and Coureous
Prompt, very courteous customer support. Confirmed minor internal issue resolved for my account and provided a solution for an issue I had with losing cylinder cap for return to Sodastream.
Great experience with Nina when our…
Great experience with Nina when our just over 2 year warranty expired to acquire a new machine. I love my SodaStream products. We have had three in our years. I just wish they can keep the system now all the same so old glass and bottles work with the new. Otherwise, great product and service!
Great customer service experience…
Nicole took ownership of the issue from the beginning. She was professional in all dealings and so helpful, understanding the issue and going the extra mile to fix it.
Love SodaStream 100%
Love SodaStream 100%. The two times there were issues concerning Subscription Service were fixed FAST and with Great Support
My favorite…
Sodastream is one of my favorite companies to date, I like their products very much and their customer service is knowledgeable, polite and easy to talk to. I have only have one minor issue with them and they resolve almost instantly. I wish them much success and hope they keep getting better!
Addressed my concerns courteously and…
Addressed my concerns courteously and resolved the issue promptly. Appreciate company’s Integrity.
SodaStream customer support is the…
SodaStream customer support is the best. I received a email offering to join a SodaStream club for 19.00 and would receive unlimited free machine replacements and a list of to good to be true perks for this one time fee.seemed to good to be true perks.contacted customer support and found this to be a SCAM.BEWARE OF THIS IF YOU GET IT!!!!!!!
Insightful and helpful feedback to my…
Insightful and helpful feedback to my request and in a prompt, courteous and professional manner. Thank you.
VERY HELPFUL AND REALLY HELPED ME TO…
VERY HELPFUL AND REALLY HELPED ME TO SOLVE MY ISSUE. THANK YOU SO MUCH SODA STREAM AND ALL OF THE STAFF! I AM VERY SATISFIED AND CONTENT
Very happy with Sodastream
Have found customer service people to be uniformly helpful. The replacement/ordering process sounds complicated but is very efficient. The machine itself is excellent: I love not having to carry seltzer home from the supermarket!
One complaint: To update your credit card, you have to cancel your subscription and then start a new one with your new credit card. Surely Sodastream can figure out a way where you can simply substitute the new card for the old one.
Sean was the best representative I’ve…
Sean was the best representative I’ve dealt with. He was highly responsible and truly listened to my needs. Great service!
Return label issue
Had an issue with a purchase on Amazon for sodastream cartridges. Supposed to get a return label and gift card from Amazon but was not attached to box when shipped. Sodastream reached out and waiting to hear about resolution. Need that label to return the empty bottles.
Amazing customer service
This is a company that not only sells a good product, but is there to make their customers lives easy. Thats all you need to know
I love sodastream!
I love the product and the subscription. The have been very helpful when I’ve had to get an extension on returning empty containers. Great all around.
Nina fixes issue
Had a great experience with customer service rep Nina. She listened to the problem and quickly came up with a solution. Wow! That doesn't happen that often in today's world.
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